I want to personally thank the crew at CVS pharmacy for the support and help they have provided me…read morethe last few days. I understand they must follow rules and regulations but they found a way to help me in my time of need. THANK YOU! They have gone beyond my expectations when they could have just said NO Thank u for your professional attitude and willingness to help. This is way I always come to my CVS store when I need help! Thanks

Picked up online order same day. Yet I get daily reminders to pick up four days later. Called store…read moreno answer. Called CVS customer service they said they could call the store. I did that! Can't you just CLOSE my order? Now I have to physically go back into the store to deal with this simple task. Thanks for saving me so much time.

This tucked-away pharmacy is your uncle's (or aunt's) pharmacy. It's very old school in a good…read moreway. The folks are very nice and polite, and your prescriptions are filled accurately and timely. What's not to like, right?

We've been using A&O pharmacy for several years now and we've always been an able to count on them…read more They are communicative, helpful and dependable. I also really appreciate the convenience of having the medication delivery service! We are able to get specific medications without an issue when other pharmacies were unable to assist. I also like that when I call it's easy to speak to someone directly and not sit on a long automated message waiting to figure out what number to push.

Such a Great pharmacy at the Milbrae Walgreens! Tiffany and Amir are direct, helpful, and…read morepleasant. If this Walgreens doesn't have who you need then their staff will assist you to find a nearby Walgreens location that can help fill a prescription. In the store itself is located at am easy to find, and access shopping Mall. It's a larger Walgreens with an excellent selection too. In like the Milbrae Walgreens!

Failure to promptly serve customers who wait in long lines to check out - especially the pharmacy…read more Poor organization in the pharmacy with respect to managing monthly auto-refill medication orders. Confusion in the pharmacy paperwork about the number of remaining o drug refills. Failure to track prescriptions that were updated by the client's physician to increase the number of approved refills.

This place is GREAT!! Manager Shannon really works hard for…read morethe customers. Pharmacy Manager Tami is my go to with med questions. Staff, service and merchandise selection is just right for this neighborhood store. Karen

The most useless customer service in the pharmacy. Only thing they worry about is the lunch brake.read more

My boyfriend recently tried to contact this pharmacy to ask about getting his prescriptions sent…read morehere for the foreseeable future. The woman who answered the phone was quite rude and ended up hanging up on him. He tried calling back, and asked her why she hung up and she lied and said she had to deal with a delivery which made no sense because the time between phone calls was no more than 10 seconds. She then started questioning who he was and what he wanted, and was very disrespectful overall and couldn't seem to answer his simple questions about possibly getting his prescription medication sent to this location. After a minute or two more, he ended up hanging up as she lacked any sort of hospitality or a good customer service. After looking further online, this doesn't seem like a legit/reputable business, future prescription seekers beware.

This pharmacy is all you need to have your prescription filled in a TIMELY MANNER whether you…read morecalled it in or you just walked in. The wait is always 10 minutes or less compared to the big chain which is always 45 minutes or more. This is very convenient especially when you have to go back to work or have some errands to do. The staff are very passionate in what they do. Their concern mainly is always with their customer & ensuring their needs are met like this one time when I had this prescription that they didn't carry at that time & they cannot get it from their supplier. They offer that they will call every pharmacy that does carry this drug to save me the time, energy & gas of going to every pharmacy. This pharmacy really exemplify an excellent & personalized customer service. So I HIGHLY RECOMMEND that you should try MEDICAL CENTER PHARMACY. They really make YOUR LIFE SO EASY.

This is by far, the best-stocked Walgreens of the local Peninsula Walgreens that I have visited…read more The store is huge, well laid-out (easily shop-able), with wide aisles, easy to view shelving, and plenty of inventory. Every other Walgreens that I visit locally are often out of essential toiletries, health & beauty products, and household necessities such as cleaning products, toilet paper, and batteries, but this one has it all. It also has a lot of employees covering the floor, which is helpful to find products or retrieve the locked-up high-theft items such as toothpaste and hair care. They have a very active & centrally located photo counter, which doubles as a customer service counter right by the front entrance facing the El Camino Real. The employees that work at this particular store are plentiful, polite, professional, and helpful (when you ask for help). The store is clean, bright, spacious, and easy to navigate, every section is clearly marked, well-stocked, and organized like a pharmacy should be. Checking out is a different story. The only cashier's/cash register are at the rear of the store facing the parking lot. There is usually only one cashier, despite it getting pretty busy here. I'm not sure why they planned the store with only 1-2 registers that are away from all the action (main entrance, pharmacy, customer service/photo desk), but it's fairly awkward to have to walk all the way to the back of the store to pay, then walk back to the front of the store to exit, it's alot of walking around back & forth, lol. I guess that's one way to get your exercise in, as well as to tempt the customer to make impulse & spontaneous purchases, or so I think. Anyways, the checking out process is perhaps the worst part of this store & its layout. The cashier's never seem well-trained, motivated, or as helpful as the rest of the employees in this store. Maybe it's a hierarchy, seniority, experience thing? I think the overall shopping experience would be better improved with more trained, energetic, and knowledgeable cashiers, that is you last point of contact in this store and it leaves the final impression as you exit this store. The lines get long and sloooow! As to the pharmacy, the line moves along. It is well-staffed, and the support staff is friendly and professional. The lines tend to swell during peak hours (morning, lunchtime, after work) but it moves fairly quickly as there are alot of people working it to move the customers along. The pharmacists are approachable and open to offer help as well as information about your prescriptions. The pharmacy at this branch is very good and I don't mind coming here at all after stopping at the local hospitals & medical clinics found along El Camino Real and San Mateo Drive. Parking is easy in the back with a big, metered parking lot (but you have to pay and it's not cheap). Street parking at the front of the store is a bit more difficult and sparse. Overall, it's a good experience here, I just wish the cashier/checkout/exit line was a bit more efficient and expedient!

Yes, they are understaffed. Yes, the customer service could be better. That being said, it's…read morerelatively fast and convenient and the workers try. Just manage your expectations and you'll be fine.

I've never seen such a brazen attempt to sell rotten and moldy produce. I thought it was just…read moreinattentive management but someone who used to work there told me they encouraged the workers to push the oldest, rotten food to the front so it still sells. I only go here now for the pharmacy, I shop at Trader Joe's or Whole Foods and spend as little time as possible here. The people who come here are sketchy as hell, but once again I blame inattentive management, if you walk 300 yards away and go to Trader Joe's, they don't have those issues.

Heaven forbid you want something from the deli....10 minutes standing there, try to flag someone…read moredown. Everyone behind the counter doing something besides helping a customer and avoiding eye contact at all cost. Guess you can't expect good customer service on what Safeway deems an appropriate wage these days. What's the point of advertising "cheap" deli meals if no one is there to serve/sell any?

I was shopping and was surprised to see what I thought was deodorant not locked up. I asked Noelle…read moreand she said that's body wash and suggested maybe I would want to try it. I threw into my shopping cart. Very helpful. I asked one of the other ladies for an eyeglass repair kit and she walked me over and handed it to me. I walked by that area three times without seeing it. She saved me. Maria was so sweet as she checked me out. She smiled and applied all my coupons. All three of the ladies were polite, smiling, and helpful. Awesome staff.

this pharmacy is ridiculous. In January i had to go 5 times for the same prescription each time…read morewas told something different, then 1/28/26 they told me they will order my novo needle tips for me, but they have NO insurance Info ???? after rude service so i checked all through February and said out of stock, then in March it said need approval ( I have a voucher from Novo Nordisk, which they entered in the computer Every TIME. i checked 4/17/26 and it said OTC, see sales clerk, so i went 4/18/ (today) and was told by Pharmacist , still out of Stock, not a very common item. Are you kidding: you said you ordered it 2 months ago. Just too much to deal with. Bad customer service

Today, I'm in the mood to write good reviews for all the nearby pharmacies that I frequent after…read morehaving a terrible experience at the Walgreens on Broadway. I realize I took these other pharmacies for granted. In comparison, this CVS and the Walgreens on El Camino have (in my experience) had consistently decent customer service and have always been well stocked. This CVS seems to frequently ask for customer service feedback after each visit. I commend CVS on making an effort to improve their customer service experience. I always feel welcome and greeted by the associates working at this store and the workers seem helpful when I ask questions. Their pharmacy staff is not as friendly, especially the same two people who work with customers...but they are OK. The interactions with them do not dissuade me from visiting this store. Probably out of all the nearby pharmacies, this one is my favorite both for vaccines and quick and friendly service.

as a provider calling a script in for a patient that is traveling to California this has been by…read morefar the worst CBS I have ever dealt with the pharmacist. Asher was not checking the messages and mine was called in almost 3 hours earlier. Finally while I was calling in the script for the second time and he kept telling me talk slower talk slower talk slower my patient was trying to let me know. Oh it's taken care of. They finally listen to the messages which was three hours later I wouldn't even give this Pharmacy a one star rating but that's what you have to give. It won't allow a zero star rating, but I'll keep it as clean as I can. This CVS sucks.. Cynthia Stock FNP from Missouri

The line was very long, and it took a long time to get help. The staff looked tired and unhappy,…read moreand it seemed like they didn't really want to assist customers. Overall, not a great experience.

There a lady is very rude to me and she says that she doesn't do gift cards that's just plain meanread more