I had a root canal done here and unfortunately experienced complications afterward. At my recent…read morevisit, I was told the tooth now needs to be extracted. This was very concerning for me, as I was not expecting this outcome and did not feel I received a clear explanation of what caused the failure or whether there were alternative options to save the tooth. I also felt uncomfortable being asked to proceed quickly with additional treatment and charges without having enough time to fully understand my situation or seek a second opinion. At this point, I am in the process of consulting another provider to better understand my options. I hope the office can improve communication, transparency, and patient support in situations like this.

It's our first time here. I took my niece for a root canal. The whole process was fast and done…read morein less than an hour and a half. My niece said the experience was fast and easy. It wasn't even that painful to her. She said the dentist was super nice and made sure she was at ease. Dio was super nice and welcoming. I felt like I've known her forever, she was very easy to talk to. She provided us with detailed instructions of what foods she could and could not eat post procedure. Overall, it was a great experience. I highly recommend this place

Great care!! Excellent, thorough, knowledgeable and kind for my 10 year old daughter!read more

My dentist and periodontist both referred me to Dr. Jessy Tseng, involving an abscess of uncertain…read moreorigin. Would this mean root canal, an implant, or even worse? I had some anxiety. About the cost and the pain and implications. I was immediately reassured upon meeting Dr. Tseng. Her friendly demeanor coupled with obvious expertise put me at ease. She even sketched out the issue on paper, noting what the options would be going forward, if healing did not happen as expected. And I could take that home. How thoughtful and practical is that? It was a bit of a grind...:-). But definitely not as bad as I feared. And fortunately, the healing has been swift. And the cost was very reasonable given the high level of expertise. It's important to take care of your teeth at any age, but especially as a "senior". And I am grateful to have found Dr. Tseng.

I came in on a Friday morning in extreme pain and in need of a root canal. She kept her office open…read morefor me and took me after her last patient that day. She numbed me but I was still in pain. She took her time to find the exact nerve to be sure I didnt feel anything (thank god because it wouldve been unbearable). I put on my headphones and in no time it was done. She was fantastic. Highly highly recommend.

I grew up watching "Little Shop of Horrors" in the late 80s, where Steve Martin plays a great role…read moreas a sadistic dentist. Funny movie, but I guess I got traumatized! As a result, I was very nervous about my upcoming root canal. Dr. Chang and her staff were attentive, courteous and very personable. (I didn't mention the movie though) As per the instructions on their website I popped a couple of Advils prior to the visit. There was a very tiny pinch when local anesthesia was administered. I could barely feel it. Listened to some calming music during the procedure which made it really comfortable. Dr. Chang knows her stuff. She and her staff are beyond amazing. If I could give them a billion stars instead of 5 I would. Don't think twice about going here and be nice to them!

This is a longer review, but it's absolutely worth reading if you have the time…read more I'd like to start by sharing that I previously worked as a dental assistant. While I'm no longer in the field, I do have firsthand knowledge of dental practices and procedures--and I genuinely loved the work I did. Dr. Kim is truly exceptional. Having worked with many dentists, I can confidently say I have never seen the level of care, knowledge, patience, and compassion that Dr. Kim consistently provides to his patients. I found Dr. Kim while searching for a dentist for my elderly stepfather, who needed extensive dental work after decades of neglect. In his 70s, he hadn't seen a dentist in over 40 years and required full extractions in preparation for dentures. To complicate matters, he had recently suffered a heart attack, is on medications that make dental procedures more complex, and is not in the best overall health. From the very beginning, Dr. Kim took the time to truly understand my stepfather's situation--not just dentally, but medically as well. He approached his care with a thoughtful, conservative, and team-oriented mindset, which is not something you find with every dentist. Trust me when I say that. Although this has been a long and ongoing process, Dr. Kim continues to go above and beyond in ways that are far from typical. He personally follows up after hours, prioritizes continuity of care, and takes the time to thoroughly explain procedures to both patients and caregivers. He is always accessible for questions via calls, emails, or other communication, and he makes every patient feel seen, heard, and genuinely cared for. I truly cannot say enough good things about Dr. Kim. His level of dedication, communication, and willingness to take on complex cases is rare and deserves recognition. Had I known about him earlier, I may have stayed in the dental field because providers like him make such a meaningful difference. His office staff is equally wonderful--friendly, professional, and supportive--and the office itself is always clean, bright, and up to date. I HIGHLY recommend Dr. Kim to anyone looking for a dentist who is not only knowledgeable but also deeply compassionate and committed to patient care. I am incredibly grateful for everything he has done for my stepfather, especially for making him feel respected, understood, and comfortable throughout this journey. Thank you, Dr. Kim and team, for being one of the best dental practices I've ever experienced. Please understand I wished I could truly get across how amazing Dr Kim is and I hope him and his team sees this review and accepts the amount of gratitude I hold to them

I only got to see Dr. Konrad a handful of times before he retired but I can say that he was a…read morecompletely unremarkable dentist in the best possible way. I never had any remarks to make about him because he did everything anyone ever expects a dentist to do. He listened to your problem, took a look around, proposed a solution or two and told you how much each one was going to cost. If something he did didn't work out, he'd have you back to correct the problem. All very normal and fine and not something you run around talking about for any reason. Shortly after his farewell I had an old crown pop off while flossing. Not the end of the world but not something you want to leave for too long either so I set up an appointment with the new guy because I didn't feel like hunting around town for a new patient appointment. The crown was damaged but I didn't have $3K to blow on a new one so the new guy said he could re-cement the old one in and see how much longer it would last for $350, I said fine and we did just that. He seemed very ill-at-ease and awkward throughout the visit--like he really wanted to be anywhere else--but it was all over and done with soon enough. As with most crown placements, what feels okay in the chair after you've had your jaw wedged open for 20 minutes doesn't always feel okay once you go home and start actually chewing on it so some minor adjustments were necessary. I've never had any dentist in any town charge me for follow up adjustments immediately after they'd just glued the thing in, but new guy wanted another $150 for his five minutes after the grinding had been done. I wasn't in the mood to argue about it so I just paid and left but it's really been bugging me ever since. Especially considering the stoic, unconcerned attitude I had to push through just to get him to do his damn job. I get that he didn't make the crown so he might not feel any pressing need to guarantee someone else's work but it still just felt punitive and gross and he very clearly didn't want anything to do with me so I have little choice but to reciprocate the sentiment. Trust fund kids and other little emperors may very well have an altogether different experience than I did.

I went to see Victoria through my dentist recommendation to fix a crown. While doing so, she…read morecracked the root of my tooth, causing me to lose one of my front teeth at the cost of several thousand dollars. I can not afford to have an implant done, so I now have a large gap in the front. Hopefully the teeth will start to move on their own to make the gap smaller. I do not recommend her.

I went to my dentist a few years ago with excruciating pain. She couldn't find the problem but…read morementioned it could be the ligament around the tooth. She sent me to Dr. Victoria Moore, who had done a root canal for me a few years back. She also couldn't find the problem and said it was the ligament and had no remedy for the pain. Fortunately, on my own, I located a dentist who took a look and did an xray. He saw something in the X-ray and sent me to his friend, an endodontist. He immediately found the problem and did a root canal. I mention this because recently I had tooth pain and my dentist insisted I go back to Dr. Moore. we really got into a disagreement because I refused to obey her. I went back to the great endodontist I had last time. And now, my dentist is very irritated with me because I refused to take her advice so I've decided to seek a new dentist. I will never go to Dr. Moore again and cannot recommend her.

Dr. David Moore was excellent. I was able to get an appointment to see him within 24 hours. His…read morestaff was professional, office calm and quiet. He did a great job explaining what he needed to do to see if the tooth could be salvaged by doing a root canal or if I would need to have the back molar extracted. His explanation about the tooth and the options included a drawing which showed me what the current condition was and then the steps to take to confirm whether a root canal would work or not. Not only did I see what I could expect for my tooth, he also explained what the different steps would cost. He kept me comfortable during the procedure, explained what he was doing and when he concluded that the root canal was not viable, he was kind and compassionate about the next step. He referred me to a specialist in the same office building and I was able to schedule an appointment for the next day. He was kind, professional, knowledgeable and an excellent communicator. And then, imagine my surprise when he called me three days later to see how I was doing and checking to see I had had been able to make the extraction appointment. Highly recommend this practice.

I'm at a loss of words! Not only was he an excellent knowledgeable caring Dentist but he came out…read moreinto the parking lot on his break and jump started my car that had a dead battery! Who does that! The whole staff is friendly with no attitude ( at least who I dealt with) Dr Moore Jr also has a very pleasant personality that adds to his competence. He'd be a great person just to hang out with yet he's totally professional. You can rest at ease knowing the job will be done right. The Dental assistant Kevin? ( Asian man) is also a real nice person and a great team player. They work very well together. I went for the Dental work but also got a car jumped, what else could you want! Sorry for the late review but I thank you very much. People like you make a difference in this new challenging world.

I am writing to share my exceptional experience with Dr. Lynne Baldassari-Cruz at San Carlos…read moreEndodontics in San Carlos, CA. Earlier today, I had dental work done by Dr. Baldassari-Cruz and was incredibly impressed with the entire visit. From the moment that I first arrived, her office staff greeted me warmly and professionally. After I settled in, they clearly outline their proposed course of action for my treatment. Once in the dental chair, Dr. Baldassari-Cruz reviewed with me my previous X-rays. Before starting any work, she thoughtfully asked if I had any other concerns. When I mentioned an additional issue, she immediately adjusted her course of action and addressed that area first. Afterwards, she proceeded to the area that she had already identified. Throughout the entire dental appointment, Dr. Baldassari-Cruz demonstrated a truly personal and caring approach. She gave me several choices of which course of treatment should be completed. This individual attention and care is something that I have rarely, if ever, encountered at other dental facilities. Outstanding! I highly recommend Dr. Lynne Baldassari-Cruz and her team for their exceptional dental services! Steve Wozniak

I came to this office early for my scheduled oral surgery, already feeling unsure and overwhelmed…read more I hadn't slept, had been experiencing panic attacks, and honestly wasn't sure I could go through with it that day. I let the front desk staff know this upfront, and initially, the response seemed understanding -- I was brought to a private room to wait and was told the doctor would come talk to me. While I was in that room -- crying and clearly distressed -- three different staff members entered the space, which apparently was also used as an access point for employees. It was uncomfortable and disorienting to be in such a vulnerable state while people just walked through without acknowledging me. (this is for Dr. Tran who works under this same office) When the doctor finally came in, the very first thing she said was, "We won't be able to take you anymore if you're going to cancel." No check-in. No "How are you feeling?" or "What's going on today?" She followed that by saying she only helps patients who are ready to help themselves and reminded me that she had blocked off three hours for the procedure. Not once did she ask why I was struggling or consider that I was in the middle of a panic attack. When I looked away from her, trying to hold it together, she demanded, "Look at me. Look me in the eyes," as if I were a misbehaving child, not a patient in distress. At that point, I knew I wasn't going to get any care -- emotionally or medically -- from her. I told her I wanted to leave. She initially told me I couldn't, which was deeply unsettling, but then let me go after I insisted. What happened next felt even more inappropriate: the doctor followed me outside and continued to engage. My ride -- who was also my support person -- was there and witnessed this interaction. The doctor told her she was dropping me as a patient. When I called out that she clearly had no mental health training, her response was, "I was in the military. I know PTSD." I'm still trying to make sense of that response -- it didn't reflect any empathy, only deflection. She ended the conversation by saying something to the effect of, "I guess I can't do anything right, then," which only came across as self-victimizing. Not once -- not at any point in this entire interaction -- did she ask why I was struggling or how I was feeling. It was one of the most invalidating and unprofessional medical interactions I've ever had. If you live with anxiety, trauma, or any mental health conditions, I would not recommend this office.

The worst absolute worst dental office. The owner hired their nephew to be the manager and he's a…read morepompous arrogant man. I went in complaining about pain on my upper right teeth and said my gums feel inflamed and it hurts constantly, and the dentist DR LAUNDRY WHO I DO NOT RECOMMEND, told me there was nothing wrong. Then I come back for another problem and she tells me I need a root canal done. I looked at her in pure shock like how are you trying to tell me I need a root canal MONTHS later after I already complained prior about my pain ? Then I went because I had bad TMJ pain. The dentist who saw me stuck her finger in my mouth and said I have no idea what to do for the pain. It was just bad after bad after bad. I went to a tmj specialist and they told me that family dental is wild for not giving you lidocaine for the pain. Long story short I explained my frustrations to this manager named Morgan... he had me on speaker, and as I told him everything.... He responded with I don't care and if you don't trust us, why do you keep coming back. I will admit, I blew up on him over the phone but he deserved every bit of my bad mouthing. I will be contacting a lawyer. Morgan doesn't know how to run a dental office and should be fired for the way he spoke to me BEFORE I blew up on him. Ps. THEY SCAM YOU AND THEY WILL CONTINUE TO DO SO! ALSO THEIR OFFICE HAS GOTTEN DUSTY AND DIRTY AND THEYRE ALL UNCLEAN AND UNPROFESSIONAL! I know THREE PREVIOUS EMPLOYEES WHO WARNED ME BUT I DIDNT LISTEN !

I've been coming to Dr. Lin for years and now with new building office, I love them even more…read more Great customer service from the moment you walk in and by the time you leave with your dental care bag.

Dr. Kay and Lisa are excellent and very professional. They are very kind and very understanding…read moreabout your health and insurance concerns. I am one of those people who always try to avoid dental offices, but after going to them, I am looking forward to taking care of my dental issues one by one. God knows how long I have been looking for a dental care office, but the last two times, I had horrible experiences. If you a looking for a kind Dr and front desk help, please call Dr kay office, and I promise you will not be disappointed. Another important factor I would like to go back to is Dr. Kay's listening to his patients carefully. He will suggest a few things, but he will not sell unnecessary products or additional treatments. We as a family highly recommend this facility. Thank you, Dr. Kay and team.

I have experienced many dentist over the years and doctor Kay has the touch. He has years of…read moreexperience and works alone. I'm the kind of guy that prefers quality and that's just what he offers. I highly recommend!