Our family was extremely disappointed with the care our grandmother received at Elk Creek Memory…read moreCare. She deserved compassion, patience, and dignity, but instead she was met with what we felt was hostile and insensitive treatment from some staff members. On multiple occasions, staff would abruptly turn on the lights while she was sleeping, startling her awake in the middle of the night. Because she suffered from memory impairment, this left her confused, frightened, and disoriented. Rather than approaching her calmly, there were times when multiple staff members entered her room together, which only seemed to escalate her distress. One incident was especially heartbreaking to watch. A staff member was recorded telling my grandmother--who was barely five feet tall--that she would go to jail if she hit her. This occurred after my grandmother had been awakened by the lights being turned on and was clearly confused. During the same incident, her undergarments were thrown at her. Watching that video brought me to tears. No vulnerable elderly person should ever be treated that way. We understand that caring for individuals with dementia can be challenging, and we appreciate the difficult work caregivers do. However, residents deserve to be treated with patience, respect, and empathy, especially when they are frightened or confused. We did not feel that standard of care was consistently provided. Based on our experience, I would strongly encourage anyone considering Elk Creek Memory Care to be actively involved in their loved one's care and, where permitted, consider using a room camera for additional peace of mind. Our grandmother was at one of the most vulnerable stages of her life, and it is heartbreaking to know she experienced treatment that left our family feeling devastated and deeply disappointed.

My mom moved in about 9 months ago. In the last 3 months the level of care has gone down. The…read morecaregivers are not trained and it has taken over 90 minutes for someone to come help after pushing the call button. Several times it has been over 45 minutes after pushing the call button. It now takes about an hour to get your food and most of the time it's not correct or cold. The management doesn't seem to really care. I have reached out and no one has returned my call.

If I could give this business zero stars, I would ..my mother-in-law declined rapidly in this…read morefacility. She fell on the floor three times in one night the first two times I caught her on my camera and I called somebody to come help her the third time happened at 1 o'clock in the morning and she was on the floor by herself all night, covering herself with a jacket, unable to get up and unchecked for over seven hours. They wouldn't change her on a normal basis she would wear the same clothes over and over, leven though I would tell them to change her the last straw is when she was all the sudden non-mobile and they put her in a wheelchair we had no idea what to do. They're the professionals finally, we made the call to have them call 911 to have her sent out. Turns out that one of her Falls gave her a hip fracture which she had immediate hip replacement. She got it replaced that day and was in rehab. She came back home to Mustang Creek Estates and within two days she woke up or should I say didn't wake up and was lethargic I looked at her on my camera and noticed she was still sleeping and it was almost past 10. I called her son to ask what's going on as she was lethargic and not responsive and he said that they took a blood pressure and just told him it was low and that was it so I asked her son to ask how low it was in the 50s over 40s, which is critical and her organs were failing. I told her son that they need to call 911 that second cause every time makes a difference between immortality. It's like they didn't even know how to read a blood pressure and that blood pressure clearly this place does not have the appropriate medical training. They don't even have a nurse on site. Just know that they have somebody that makes her rounds once a week and not everybody can even read a blood pressure that should be mandatory to facility like this thank God I had my camera because if it wasn't for that, she would be dead by now. She is now thriving in Roanoke at another facility and they are taking good care of her. They changed her every day. They bathe her appropriately. They have an on-site nurse five days a week. This place is a complete joke and my mother-in-law deteriorated so fast just within a couple weeks of being there and she lasted 4 to 5 months to say the least if you're looking to save money, this place may be a little cheaper, but sometimes for a little bit more, you can fino care with dignity, and the turnaround of staff was also a huge concern. They pay these people peanuts therefore they don't stay. You can even read glass door and look at reviews of former employees. I did a ton of research after all of this and should've done my way more research before I even had my sweet mother-in-law walk through the door.. these people are all about profit and it'll probably take some even bigger act of negligence for this place to get shut down at some point. I do have pictures and videos to support what I have seen. they also just covered up her sheets with her comforter when she was incontinent and messed on it and they just put a comforter over it and I caught it on the camera and they said that she didn't have an accident and I said yes, she dia. I could see it clearly on the camera and you just put a comforter over and just left it instead of washing her bedding. The laziness was astounding that happened twice.. Always get a camera. If I did t" babysit" her myself, she would have been gone sooner. here is one picture and I have videos of when she was on the floor for over 7 hours unchecked, as no one did their rounds. Other times she fell I had to call the house, and half the time the line was busy I had to call another house to help her. She is now unable to walk for the rest of her life.

This place is horrible. aids let residents sit in shitty briefs, the kitchens are always never…read moreclean, dishes are never washed properly. The "food menu" is never used correctly because management cannot distribute food to each house For some reason. Lynette is a very unprofessional women for the role she has in this community. She comes to family with care And then talks to coworkers in the most disrespectful way. state has been called almost every week. Mustang creek of burleson does not train properly especially on medication which can be life threatening to residents. Coworkers are unprofessional management as well. This place looks good when you walk in but behind the closed doors when you're not here there's a lot that goes on. Given the fact they have a "show" house for tours because the other houses are dirty. Don't send your love one here especially if they have dementia. They activity director skips over dementia resident.

Amazing care during COVID 19. My dad even looks better now than when we saw him in March -- around…read morethe shut down. Moved dad 4x for negligence. THIS is his permanent home before heading to heaven. **********Highly Recommended ***********

Although I cannot afford Anchor Way - it was a little out of my dad's monthly budget -- it is a…read morewonderful place for your loved one. I did a lot of research and would love to put my dad here. The owner took her time (Ms. Woods) to tell me how and why she started and gave me a lot of helpful information. She is currently working with a few internal families to help them with care pricing, so she was unable to extend the courtesy to us -- which is understandable. The price was reasonable and I can say wholeheartedly that I could recommend this location and staff. Caroline Vigilante

Care is improving with the new Director, Megan. management team has settled down and is more…read moreconsistent than in the past. Finance director was very helpful.

This a beautiful place but very unprofessionally managed. My parents were there for 17 months and…read morethey went through 4 Directors. The one they have at this moments is very unprofessional in they way she conducts herself. Yelling at employees in front of residence. The food is subpar at best and they have gone through 5 Chefs. Try calling Sagora the main company no one will call you back. There are many problems we had including disappearing medication and disappearing equipment purchased new and replaced with broken equipment. Don't get me wrong there are great employees there but they are not running the place and are only following orders. My recommendation look somewhere else.

This story is a great large space of it all for your each room in your home. There is something for…read moreeveryone. Prices vary with some good sales. I like their rug collection which is what I came for (my bath). Staff is friendly and efficient. Storie is clean and comfortable or browse through. Wear comfortable shoes. This place is a great option to find some practical and fun decor for your place.

I love at Home! I decided to kill some time before my Birthday Party. It was so fun to see how…read morethings are organized and all the Christmas Decor! I noticed the inflatables are larger, there's more Grinch merch and lots of Santa Clause Merch. Employees were talking amongst themselves,one employee was busy try to put merch back in the right spot. There were a few Cashiers and a long line, it's not even Thanksgiving or Christmas yet! I would definitely recommend At Home. I'm sure you will find something for Thanksmas!