I've had them for 10 years. This year, they decided to increase my premium from $3,200 to $5,300…read morewithout my consent. They took it from my escrow, and I didn't notice until my mortgage company notified me 6 months later. All other quotes for even better coverage have been under $2,500. My new policy is $2,000 with better coverage. This company just took advantage of me, and there's nothing I can do about it. It should be illegal.

We work with Lee and he is great! He helped us decide how much coverage we needed and was very…read morehelpful. Their prices were the best and when we had a claim they were awesome to work with. We will be Liberty Mutual customers for life!

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

I'm not someone who typically writes negative reviews, but my recent experience has been so…read morefrustrating that I feel obligated to share it for others considering insurance options. I've had both auto and condo insurance with State Farm for about a year. While my auto policy remained stable, my condo insurance suddenly increased from $650 to $950 -- roughly a 33% jump. I reached out to my agent, John Avery, well over a month in advance to understand the increase. Despite multiple emails and follow-ups over several weeks, I received no response. Even after contacting State Farm directly twice and being told they would follow up, nothing happened. Eventually, just one day before the policy renewal, I received a call from the agent's office attributing the increase to "inflation," with no real explanation or willingness to review alternatives. The response felt dismissive, as if they were perfectly fine losing a customer. Unfortunately, things only got worse when I had to file claims. After a snowstorm caused suspension damage, followed by a pothole incident that resulted in a flat tire, I filed two claims. What followed was an incredibly disorganized and time-consuming process: I was sent to multiple repair shops that either couldn't help or redirected me elsewhere I was told different and often conflicting instructions by different representatives each time I called Scheduling an appraiser was extremely difficult -- appointments kept changing depending on who I spoke to I spent hours coordinating between auto shops and State Farm, including sitting at a shop for over 4 hours, only to find out the shop had never received the required communication from State Farm After all this, I was told the appraiser had "missed" the inspection and that I would need to restart the entire process, leave my car again, and reschedule everything This level of inefficiency is incredibly frustrating. Filing a claim is already stressful -- this experience made it unnecessarily worse. Communication was poor, coordination was lacking, and the burden of managing the process was entirely pushed onto me as the customer. To add to the inconvenience, even something as simple as rescheduling an inspection cannot be done online -- you have to call every single time. I understand insurance claims can be complex, but this experience felt disorganized, unresponsive, and dismissive of the customer's time. Honestly, I expected much better from a company like State Farm.

Do not trust this agency…read more John Avery somehow sold my elderly mother a rental insurance policy on top of a car insurance policy (that she actually wanted). There is no rental property. Absolutely shameful.

Dan and his staff are the most customer service oriented agency we have ever dealt with. We highly…read morerecommend them for any of your insurance needs.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Ann Arbor, MI area since 2017, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

I switched my insurance to Lifetime Insurance Services about 6 months ago and they have been great…read moreto work with.

From the owner: Our Ann Arbor MI insurance agency is determined to help our clients find affordable insurance…read morerates. We offer auto insurance, home insurance, life insurance, and business insurance.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Andy Stewart is a great guy and very helpful. With his help we were able to get my car insurance…read moreunder $200.

I am so pleased with this State Farm Agency. Quick and responsive on all matters. Car changes,…read morefresh quotes, comparisons, and crazy things like 4-wheelers. I appreciated how quickly my needs were responded to when I bought myself a new car -- near immediate response! I am very glad we went to this agency!!!!