Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

State Farm in general tends to have good customer service and good responsiveness. As far as…read moreclaims, when someone hit my car (while I was parked, mind you), the agents here did listen to the story. They tended to refer me to the corporate office which I wasn't too pleased with. Though I understand that the nat'l hotline handles claims, I would prefer they look into my case on my behalf. Because really, that's the only time you need your agent, right? ..is when someone doesn't look where they are going and bumps into the driver side of your car WHILE you are parked. The only time the agents here were very friendly was when they were signing me up for their insurance (of course). In general, as a local chapter, I wish they were a little bit more "on top of things" and responsive to their clients. It just seemed like when an accident actually happens, they don't have a lot of answers or responses to questions. I think this office is fully capable of improving on this.

If you want great insurance, great service and a great price then you want Susan Cobb-Starrett (and…read morestaff) as your insurance agent. Everyone is very friendly, helpful and knowledgeable. Susan has been our insurance agent for over 20 years and we never look anywhere else because you can't beat the personal service, honest advice and friendly check-ups.

I have used Susan's office for almost two decades now. She and her team have always gone above and…read morebeyond to take care of me. Her entire office looks after you and treats you like they care.

In my experience, this has been the best experience I've had so far, they are understanding and…read morehave provided me with incredible support. I've faced a variety of situations, and in every one, their assistance has been prompt, efficient, and always accurate.

Matt is beyond amazing. I shopped with all the insurance companies and he by far not only went…read moreabove and beyond but was also tge cheapest rate with the lowest deductible. Strongly recommend him. Don't waste your time looking elsewhere

Wolverine CPA staff is exceptional. I called Wolverine office directly trying to find a CPA Tax…read morepreparer to finish and file my 2025 IRS Taxes. I had tried to do my taxes myself and had completed everything except one serious problem with inputting and coding one of my 1099-R as a refund of Basis I prepaid on an annuity product that I cancelled and the Basis was refunded to me, not to be counted as income. The program I was using included the amount refunded as Income instead of refund of Basis adding to my gross income. Struggling with the program, I could not get this resolved and could not finish my taxes. I called Wolverine and John Eaton answered my call. I explained the above to John. John actually listens. John came up with solutions. He said I did not need Wolverine for a simple return because of the cost. John proposed that he recommend a tax preparer to do my return and file it. John made 3 phone calls on my behalf and consulted with his staff members to find a person out of office qualified to do my returns. John called me back to keep me informed of his progress. John consulted with me about my tax problem on his time and with no compensation. John Eaton is extraordinary, capable, smart, kind and generous. Wolverine CPA Company is exceptional in the field and I very highly recommend Wolverine CPA. No other company made any effort to talk to me and guide me. John Eaton is a pleasure to work with and I am grateful.

Wolverine Tax's team is very helpful and punctual, and they make filing my taxes feel so fluent and…read moreeffortless on my end. They have always been very friendly and professional, and they make me feel very comfortable discussing finances.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

My grandma helped me find my first car and I was clueless to car insurance and especially what goes…read moreit to the process. Which now I know tickets accident can rack up. Before my first car, my dad let my sister and I share a car so we could drive to School and he had State Farm. I know State Farm is one insurance company to most people but there are many State Farm agents. My dad was with someone else and told me to go to him and no one else. Well u know grandma'a they always do what they want. Especially mine. So I found the car I wanted and my grandma was with me. the dealer told me the stuff I needed to get before I can drive off with it. I wanted that car that very moment. Well my grandma made it happen with amazing help from Cindy Fletcher at State Farm. It was getting late but somehow Cindy made it happen. Especially when most people leave the office either right at 5pm or a couple minutes sooner and if there is a call most people wouldn't answer thinking it might take to long and have to leave later. This wasn't that case with her at all. I don't know if my grandma paid over the phone or what happened but the dealer came back with the keys and I signed some papers and was on my way. This might be long but it's important. I stayed with her with every car I had. Well my grandma wanted a new one and lease it because of her age and she rarely drives. So she let me have her old car, which only had about 55,000 miles and it's an older car but fully loaded. Any how, my grandma passed away last thanksgiving. It was a huge loss to me and then all of a sudden I had so much responsibility and stress and bills and a lot more and that's not including planning a funeral and there a lot of things u must do. During this I called Cindy and needed a lot of help. My car was still in my grandmas name. She gave me the title to changes it years before but I let it go not thinking this could happen. Plus the leased vehicle and now house insurance. Cindy told me to come in and we would figure it all out. When I went in I was scared and nervous and still very upset about loosing my grandma. Her receptionist was extremely kind but Cindy came out and greeted me at the door as well. I assumed the girl up front would buzz her or go and tell her I was there. Cindy coming out and greeting me was very nice. We went to her office and she had already done a lot of the work for me. Which felt good because I couldn't stop crying and was embarrassed and I thought I'd be there for hours. I do feel she went above and beyond to help me in the situation and also talked to me about my loss and it felt good to hear what she said. She helped me a lot more then she had to. So I would recommend her to everyone. She is smart and has a great memory and had contacted me to help with other things. Plus they offer more things. They offer credit cards at good rates, life insurance which is very cheap. Since my mom is ill and can't work or make money, life insurance on me would be the only way for my mom to survive. I know so any places offer it. But at the low cost and the large amount my mom would get. I couldn't pass it up. Cindy is the one that mentioned it and I was grateful, I was scared my mom would be alone and have nothing so this was needed. So a special thank u to Cindy and her assistant for everything.

Extremely helpful, patient and kind. The agents work personally with you and truly find the best…read moredeal and best option available. Screw Geico!

The best agency! Lowest prices and very friendly! I've been a customer for years! if you want a…read morequick response and honest answers look no further!

terrible company. my car was hit by someone under their agency and it took days to get ahold of…read moresomeone to make my report. if you ever have to deal with this agency all I have to say is good luck to you because they don't listen to you and make your case be dragged out for weeks.

I have been insured with Finlan for over 20 years. I have always received the utmost respect and…read moreassistance from them. They have never made me feel uncomfortable with some of my "silly" questions. I recently did a complete rewrite on a homeowners policy. Debbie Zambramski was so patient, knowledgeable and extremely helpful in finding the "special discounts" and advising me the best way to insure my home. I can't say enough about her or her agency.