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    Chris Ruetz Property Management

    5.0 (4 reviews)
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    Open Air Homes

    Open Air Homes

    (16 reviews)

    Proceed with caution with this company!!!!! Overpromise and…read moreunder deliver was a common theme with this company. The level of professionalism and follow up was shocking. Vacation rental in Palm Springs is definitely a tricky space, and I was shocked about their failure on so many levels. Luckily I had enough complaints, they did let me terminate my contract. That is the only good thing I can say about them. Brad in response to your comments: Open air withheld over 900$ from the Arbnb property damages monies disbursed to me .... Your rationale was to reimburse yourself for cleaning that was ordered by Open Air! Again, this cleaning was order by open air Open air did not send Anyone from the team to come on sight to oversee the damages & cleaning, Open air Instead instructed me to handle and have cleaned whatever I felt like needed to be cleaned. Then open air reimbursed themselves!!!!!! This is only one example of the lack of follow up and oversight which would be expected from the management company.

    I own an upscale property in LA and it is listed for short term rental when I am away. It is a…read morebeautiful pool villa which I love so much and I have very high standards so it is absolutely important to find the right team to take care of my home. I am very happy that I have met Brad and his team a year ago. OAH is a team of professional, experienced, responsible, and passionate people and that's literally everyone of them. They take good care of my home, the guests, and me! They are always on top of repairs, making the home beautiful, and keeping it in good shape. They also diligently screen our guests to make sure that they are good guests respecting the home. We had difficult guests and situations from time to time, they are always responsive and work around the clock to ensure our guests are always left satisfied with great reviews. I am a very busy person and I travel all around the world. I am in and out of LA. I just need to know that my property is in good hands and be able to sleep at night no matter where I am. Whenever I have a request, Brad and his team respond quickly and they always provide good solutions and advice. Before OAH, I was using another property management company that seems bigger and better but they left me with nightmares and feeling unsettled with how they managed my home, received disrespectful party guests, as well as not responding to my communication and I couldn't stay with them for more than 3 months so I truly understand how important it is to have the right team that I can trust. I highly recommend OAH with Brad, Julian, Juliet, and Kyle : )

    Idyllwild Vacation Cabins - Deck in the backl

    Idyllwild Vacation Cabins

    (305 reviews)

    We stayed at Idyllnook Lodge, booked through IdyllwildVacationCabins, from 1/16/2026-1/19/2026, and…read moreunfortunately had a very disappointing experience. Upon arrival, we noticed a poison mouse trap inside the cabin. We immediately contacted IdyllwildVacationCabins and were told that mice had been reported back in July 2025, the issue had been treated, and the trap was only a preventative measure. We were also told relocation was available if needed. Based on these assurances, we believed there was no active infestation and decided to stay. The following evening, we discovered mouse/rat droppings inside a kitchen drawer and in a dresser where our infant's clothing had already been placed. After inspecting further, we found extensive droppings throughout the cabin, including closet floors, under the bed, and in multiple upstairs closets. This clearly indicated an active or unresolved rodent issue. Regardless of whether the droppings were new or old, their presence made the cabin unsafe and uninhabitable--especially given the health risks associated with rodent droppings, including potential exposure to hantavirus. We contacted IdyllwildVacationCabins again and were offered relocation, but by that point our belongings had already been unpacked and potentially contaminated. Under the circumstances, we felt the only reasonable option was to leave the property entirely.

    What a bust. My best friend reserved this cabin for a get away to mark our 30 years of friendship…read moreand I'm glad we're strong enough that we made it through the weekend. Upon arrival the cabin was cold. We turned on the "mini split heaters" and neither one downstairs would blow hot air, only cold air. We assumed it needed time to warm up, so we gave it the night and when we woke up the cabin was still cold. We had to bring down blankets from the beds to watch TV (Only one TV for the entire cabin). On the bench near the TV we saw an old rolled up tissue with dried blood on it, possibly from someone else's nose bleed that stayed there. Gross. As we sat on the couch I continually got whiffs of old pet urine. The next morning we went to make coffee and a moldy coffee filter with old coffee was still in it. I had to call Martha to figure out how to use the mini split heaters because the cabin wasn't warming up and she said they might need to be re-serviced and didn't know much about them. She brought 2 small room heaters, which we had to keep moving around to warm the cabin and the bedrooms. My best friend reserved this cabin for the two highlights listed online 1. The game room and 2. An indoor spa. The game room is a joke. You can't play pool because all the sticks tips are broken. The air hockey pushers were broken. The ping pong paddles were duct taped (take look at the pictures attached). Mind you these were duct taped by a previous person who stayed here OVER TWO YEARS AGO. We attempted to go into town to buy replacements so we could actually enjoy the game room, but could not find any replacements. The spa is no longer inside as listed. It's outside on the deck and the winds were terrible this weekend so we couldn't enjoy it. There is still no toaster. To top off the stay, many of the doors don't close all the way, or don't lock correctly. We woke up one morning to the game room door wide open due to the winds. We were not able to feel safe with the doors opening on their own and most doors not staying locked. I feel terrible that my best friend spent so much money on this reservation for what we got, and what we had to deal with. The owners need to update the online page and fix the things that need to be fixed. They should feel embarrassed for charging people what they do to stay here. I would not recommend this cabin for future stays.

    Chris Ruetz Property Management - vacationrentalagents - Updated September 2026

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