My mom loves this place. We have cameras in her room so we are able to see interactions with the…read morestaff. They are so helpful, friendly and supportive of her needs. She can be a little difficult at times but they always respect her and her needs. The medical staff is always available to answer questions and help with any questions or concerns I have about my mom. The front desk and office staff are also very supportive and friendly. Can't tell you enough how happy I am with this facility!

From the owner: Texas Star, located in Allen, Texas, specializes in assisted living and memory care. We serve…read morefamilies from all over northeastern Texas and the Collin County region, including Dallas, Fort Worth, and Plano. We are passionate about knowing our residents on a personal level, their life stories, familiar routines, and lifelong passions, allowing us to weave life, energy, and purpose into the foundation of daily living. The communities at Vitality Court Texas Star offer living accommodations, culinary experiences, engagements, and health and well-being services of the highest quality--all performed by knowledgeable and caring team members. Experience a lifestyle with vitality at any age.

Wonderful administration, loving care givers, and always a new friend to meet or activity to…read moreparticipate in.

My mother has lived at The Heritage at TC for over 3 years. Suzie, the activities director, is one…read moreof the main reasons mom loves it here. Suzie makes it a point to get my mom involved in the activities, and genuinely cares for the residents as if they were her family! The caregivers that I've met are kind and loving to my mother, and she'd let me know if they weren't! Ha! Paula (director) and Gloria (nurse) are new to the Heritage this year, and they are doing a great job fixing some of the issues they inherited when they started here. Overall, bright and clean facility with attentive staff.

I live at The Belmont at Twin Creeks . I've been here 3.5 Years and I love it. I was an Intake from…read morethe hospital and while I was in the hospital, my daughter made a list of places I could go when I was released. The EMTs asked her where was I going , and they saw her list and said The Belmont was the best. The EMTs have visited many facilities in Collin County and I think they would know. We are not Perfect, but we strive for Excellence in all we do. I love it here. Mary O'

My husband was there for 3 weeks and it just kept getting worse. The first 2 days we were there,…read morehis room was crawling with ants so they had to move us to another room and from what I heard, it is a continual problem. The second night he was there, he asked for pain medication and has to ask several times and after 3 hrs., they brought him medication. The room and bathroom was not clean and dirty gloves were left on the floor. He needed a bath and they got to him 5 days later which I found unacceptable. My experience with most of the staff was indifference. They sometimes wouldn't even respond to a question plus in many cases they were hard to understand because of dialect. When approaching one of the desk areas with 2-3 nurses, none of them looked up or acknowledged that I was there and very little eye contact and almost no smiling, I will give a positive shout out to Ruth bc she was the one bright spot there and always had a smile on her face and made you feel as though she cared. My husband truly felt like he was going do die there, so we immediately transferred and had him admitted to the ER in Texas Health in Frisco and had to have his Gall Bladder removed they said was very large, painful and will take quite awhile to heal. With the tests he was given at the Belmont, this was never picked up, so I am grateful that we left there and I absolutely would not recommend it to anyone with a loved one needing assistance. FYI, several doctors in Allen and Frisco had heard of the poor care at the Belmont but I'm not going to throw them under the bus! I would rate our experience as a minus 1. Also, the food is disgusting and smells terrible. Camille H. was spot on with her review. I literally had to leave one evening I felt like I was inhaling urine! Marilyn D.

HarborChase McKinney When I realized that our loved one…read moreneeded assisted-living care, I began the search. My desires for a good facility were broad and many, but I wasn't about to settle for second best. Here is a partial list of my criteria: Cleanliness, good food, varied activities and outings, committed staff, complete levels of care available as residents age, on-site nurse, community involvement, family interaction and the list goes on. Of course, the price each month had to be reasonable. I looked at 15 different facilities in the Richardson, Dallas and Plano areas. I saw places I would never let my loved one go into. I worried that my loved one's needs and my standards were never going to be met at a fair price. Then one day I visited HarborChase in McKinney. This facility was exactly what I had been looking for and more. As we toured around and I met several staff members, I was struck by the happiness and positive atmosphere created there. It was comfortable to be around everyone and I knew right away this was the place I could trust to take over caring for our family's loved one. After a long meeting with the executive staff, all of my questions were answered to my satisfaction. We then took our loved one to check out the place and look at a beautiful studio apartment with a patio. He was hooked immediately and HarborChase became his home and our second home. We have never looked back, and our entire family is so grateful to the caring staff for always, every day, going the extra mile to ensure everything promised to us is delivered. Vicki Moore

We found Harbor Chase for our grandmother Loretta last May. She had lived next door in an…read moreapartment while it was being built and then her health failed and she needed more care. They were wonderful getting her signed up and actually had her at one of their sister locations for the first couple of months while they waited on their new facility licensing. They took care of the move into the other facility and then the move back once they were open. They went above and beyond getting her acclimated and getting her to join in on activities. Grandma passed a few weeks ago and her care was exemplary right to the end. Ashley (Executive Director) and Tamera (Head of Patient Care) we're always available to answer questions or concerns and kept us updated whenever needed. Everyone there felt like family and we will actually miss seeing them on a regular basis, because they were such a big part of our lives this past year. I can't say enough about how grateful we are to them for taking such good care of Grandma.

No, just know I moved my loved one out! Quality of care is poor cleanliness of the house depended…read moreon the house manager. I had two house managers that were good, but they either gave them no authority over the rest of the staff or they left. I had to tell them to get pest control after visibly seeing roaches dishwasher never used in one house I was in they did everything by hand so nothing was sterilized administration. All they care about is money. It was a terrible experience.

I 100% recommend this establishment. Her care is second to none. My mom has been receiving around…read morethe clock care here for the past 4 years. They treat her and take care of her like she's their own family member.

I went to view the estates today and was overwhelmed with how clean and well appointed it was ! The…read morestaff all has a smile on their face, and more importantly the residents were all very happy as well. While we were touring all staff members greeted the residents by name. Such a wonderful, loving envirorment. So many activities as well. We were there for about 2 hours and witnessed 2 different activities going on in the activity room, residents doing puzzles, and some lounging in various rooms reading and visiting with one another. Love this place !

From the owner: Independent seniors wishing to continue their active retirement lifestyle would do well to visit…read moreAlexis Estates in Allen, Texas. They offer a variety of pet-friendly living options, and ample opportunity to participate in the arts, learn new skills, and take part in intellectual and cultural pursuits. These include creative writing classes, book clubs, discussion groups, creative arts projects, and more. This is independent living in a safe environment with friends and skilled professionals nearby to help if needed. Our management team lives on-site and participates in daily life. You'll see them joining in community activities and taking time to get to know each resident personally. More advanced senior care is available as well.

Discovery Village is a quiet community with friendly and helpful staff. The maintenance crew take…read morecare of your needs between air filters change and light bulb outage. The residents here are very friendly and always willing to chat awhile. Even though it is quiet there are plenty of activities to break that silence which include exercise classes, BINGO games, cards games, Movie night, Happy Hour, etc. They have a salt water pool and spa. The grounds and interior of the main building are always immaculate. The cottages are well insulated and there is 3 story apartment building that the cottages surround. What sold me on my cottage was a bath tub instead of a shower which I really wanted.

From the owner: Discovery Village Twin Creeks provides luxury-level senior apartments in Allen, Texas. You can find…read moreour community just northeast of Dallas, near Plano and McKinney. With mission-style architecture and a resort-style clubhouse, you will find peace and comfort in our community. We offer a wide variety of one and two-bedroom independent living apartments and cottages that our team works tirelessly to maintain. To learn more about Discovery Village Twin Creeks, contact us today!

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

Our loved one was there for several weeks. The furnishings are poor. Very poor. Mattress with…read moreholes in the middle where it has been broken down with many other sick people need to be replaced. The room was poorly cleaned each day, just wiping up what was in the open. The corners in the back looked like they had never been cleaned. Because of the mattress, remember therapy only three hours a day and the other 22 in bed, our loved one has needed extensive chiropractic care because of that. PAM care is poor. I don't know what else to say. Therapy was just nothing - on a child's level. No aggressive therapy. They say if it hurts don't do it. If you went by that philosophy a person would remain an invalid. You know, everyone - literally everyone is just going through the motions and can't wait until it's time to go home. If you don't have someone who can stay with your loved one at least 12 hours, I pity your loved one. Many things will not get done for them. Also, and this is very important - the most important thing is that they offer no financial assistance to anyone - no one!! Most hospitals have "charity care" for those under the federal government 200% poverty level. But NOT PAM. They receive every penny from insurance and still want more. I have never seen such a greedy, non-caring hospital like this one. Now I know why the care was poor. They are vastly understaffed - they save money there. The hospital is not clean - they save money there. Staff almost offended if you ask for help - could be poor wages and they are saving money there. Someone's making a killing! Oh, one plus for them. The only clean thing there is the entry hallway. It shines like a diamond, but the rest of the place - not so much. I don't know if it is a non-profit or profit classified hospital but they do not - absolutely refuse to help the poor with any financial assistance whatsoever. I remember one man who walked the entry way hall a lot, greeting people, saving how's thing going and all that - like he really cared. What a farce! From every thing we saw, a few people are making a fortune, the rest not so much which is why you get mediocre care at P.A.M. Rehabilitation Hospital of Allen, Texas.

The absolute incompetence and disregard exhibited by the so called management staff is nearly…read morecriminal. The culinary team, one of the primary reasons I moved here, is a complete joke. They have ten crappy recipes that they rotate judiciously. this place might possibly be the biggest purchasers of Cole slaw in north Texas, I get it six times a week. My groceries cost me close to two hundred dollars per week because the meal portions are so ridiculously small I have to cook for myself after every meal. I broke down and hired a housekeeper for 100.00 a week even though I'm contracted to have weekly service. they never show up and when they do the results are subpar I've been waiting three months for my kitchen sink to be unblocked, the smell of the stagnant water is unbearable! do not live here

Don't believe the pictures. Management has changed and it's for the worse. Things contracted in the…read morelease are not being provided.