My father had a severe stroke in 2019. After he finished his rehab, my sister found Christian Care…read moreCommunity in Allen in which he could live comfortably. He had Alzheimer's and the stroke was a frontal lobe stroke, so his memory, emotions, and movement if the left side of his body was permanently compromised. We found an amazing place that was truly God breathed for our Dad. The people at this facility were absolute angels, from the lady at the front desk, to the nursing staff, everyone! When he earned his heavenly wings this past March, these people were so amazing in taking care of everything. When my time comes, I want to live there. There was never a time when he was not attended to and his every need taken care of. Never a foul smell, never a dirty toilet, pristine! Amazing in Allen.

From the owner: Our Life Plan Community, encompassing Independent Living, Assisted Living, Memory Care, and…read morePersonal Assistance Services all in one community, enables our residents to thrive in environments that encourage relationships through spiritual, physical, social, and recreational programs. We are called to equip our residents to live their lives to the fullest at every stage of their lives.

Discovery Village is a quiet community with friendly and helpful staff. The maintenance crew take…read morecare of your needs between air filters change and light bulb outage. The residents here are very friendly and always willing to chat awhile. Even though it is quiet there are plenty of activities to break that silence which include exercise classes, BINGO games, cards games, Movie night, Happy Hour, etc. They have a salt water pool and spa. The grounds and interior of the main building are always immaculate. The cottages are well insulated and there is 3 story apartment building that the cottages surround. What sold me on my cottage was a bath tub instead of a shower which I really wanted.

From the owner: Discovery Village Twin Creeks provides luxury-level senior apartments in Allen, Texas. You can find…read moreour community just northeast of Dallas, near Plano and McKinney. With mission-style architecture and a resort-style clubhouse, you will find peace and comfort in our community. We offer a wide variety of one and two-bedroom independent living apartments and cottages that our team works tirelessly to maintain. To learn more about Discovery Village Twin Creeks, contact us today!

HarborChase McKinney When I realized that our loved one…read moreneeded assisted-living care, I began the search. My desires for a good facility were broad and many, but I wasn't about to settle for second best. Here is a partial list of my criteria: Cleanliness, good food, varied activities and outings, committed staff, complete levels of care available as residents age, on-site nurse, community involvement, family interaction and the list goes on. Of course, the price each month had to be reasonable. I looked at 15 different facilities in the Richardson, Dallas and Plano areas. I saw places I would never let my loved one go into. I worried that my loved one's needs and my standards were never going to be met at a fair price. Then one day I visited HarborChase in McKinney. This facility was exactly what I had been looking for and more. As we toured around and I met several staff members, I was struck by the happiness and positive atmosphere created there. It was comfortable to be around everyone and I knew right away this was the place I could trust to take over caring for our family's loved one. After a long meeting with the executive staff, all of my questions were answered to my satisfaction. We then took our loved one to check out the place and look at a beautiful studio apartment with a patio. He was hooked immediately and HarborChase became his home and our second home. We have never looked back, and our entire family is so grateful to the caring staff for always, every day, going the extra mile to ensure everything promised to us is delivered. Vicki Moore

We found Harbor Chase for our grandmother Loretta last May. She had lived next door in an…read moreapartment while it was being built and then her health failed and she needed more care. They were wonderful getting her signed up and actually had her at one of their sister locations for the first couple of months while they waited on their new facility licensing. They took care of the move into the other facility and then the move back once they were open. They went above and beyond getting her acclimated and getting her to join in on activities. Grandma passed a few weeks ago and her care was exemplary right to the end. Ashley (Executive Director) and Tamera (Head of Patient Care) we're always available to answer questions or concerns and kept us updated whenever needed. Everyone there felt like family and we will actually miss seeing them on a regular basis, because they were such a big part of our lives this past year. I can't say enough about how grateful we are to them for taking such good care of Grandma.

I live at The Belmont at Twin Creeks . I've been here 3.5 Years and I love it. I was an Intake from…read morethe hospital and while I was in the hospital, my daughter made a list of places I could go when I was released. The EMTs asked her where was I going , and they saw her list and said The Belmont was the best. The EMTs have visited many facilities in Collin County and I think they would know. We are not Perfect, but we strive for Excellence in all we do. I love it here. Mary O'

My husband was there for 3 weeks and it just kept getting worse. The first 2 days we were there,…read morehis room was crawling with ants so they had to move us to another room and from what I heard, it is a continual problem. The second night he was there, he asked for pain medication and has to ask several times and after 3 hrs., they brought him medication. The room and bathroom was not clean and dirty gloves were left on the floor. He needed a bath and they got to him 5 days later which I found unacceptable. My experience with most of the staff was indifference. They sometimes wouldn't even respond to a question plus in many cases they were hard to understand because of dialect. When approaching one of the desk areas with 2-3 nurses, none of them looked up or acknowledged that I was there and very little eye contact and almost no smiling, I will give a positive shout out to Ruth bc she was the one bright spot there and always had a smile on her face and made you feel as though she cared. My husband truly felt like he was going do die there, so we immediately transferred and had him admitted to the ER in Texas Health in Frisco and had to have his Gall Bladder removed they said was very large, painful and will take quite awhile to heal. With the tests he was given at the Belmont, this was never picked up, so I am grateful that we left there and I absolutely would not recommend it to anyone with a loved one needing assistance. FYI, several doctors in Allen and Frisco had heard of the poor care at the Belmont but I'm not going to throw them under the bus! I would rate our experience as a minus 1. Also, the food is disgusting and smells terrible. Camille H. was spot on with her review. I literally had to leave one evening I felt like I was inhaling urine! Marilyn D.

The absolute incompetence and disregard exhibited by the so called management staff is nearly…read morecriminal. The culinary team, one of the primary reasons I moved here, is a complete joke. They have ten crappy recipes that they rotate judiciously. this place might possibly be the biggest purchasers of Cole slaw in north Texas, I get it six times a week. My groceries cost me close to two hundred dollars per week because the meal portions are so ridiculously small I have to cook for myself after every meal. I broke down and hired a housekeeper for 100.00 a week even though I'm contracted to have weekly service. they never show up and when they do the results are subpar I've been waiting three months for my kitchen sink to be unblocked, the smell of the stagnant water is unbearable! do not live here

Don't believe the pictures. Management has changed and it's for the worse. Things contracted in the…read morelease are not being provided.

My mother-in-law lives at Touchmark and has been very happy! She's a widow and has made several…read morefriends and enjoys the food and activities. The staff appears to really care about the residents and the community is just gorgeous!! My only complaint is the assist executive director, Carmen. My husband and I have found her to be rather snotty and rude. We have, on several occasions, witnessed her talking to the staff in a very hateful and condescending manner. Why they have hired someone of this low caliber is beyond us when all the other staff is really nice.

When to visit a friend at this beautiful senior living center. Everything new and shiny with…read morefriendly staff throughout.

Wonderful administration, loving care givers, and always a new friend to meet or activity to…read moreparticipate in.

My mother has lived at The Heritage at TC for over 3 years. Suzie, the activities director, is one…read moreof the main reasons mom loves it here. Suzie makes it a point to get my mom involved in the activities, and genuinely cares for the residents as if they were her family! The caregivers that I've met are kind and loving to my mother, and she'd let me know if they weren't! Ha! Paula (director) and Gloria (nurse) are new to the Heritage this year, and they are doing a great job fixing some of the issues they inherited when they started here. Overall, bright and clean facility with attentive staff.

Great staff. Ariel in the Business office and Kandi in admissions did a wonderful job showing the…read morethe facilities and dealing with the admissions process. The nurses are attentive. The facility is clean, well lit, and smells nice

Victoria Gardens accepted my mother as a patient, and she was transferred to their facility…read moreSaturday February 17th after being in the hospital about a month and a half. When I arrived to visit my mom, the smell overwhelmed me as I waited at the nurse's desk 10 minute while the staff was scrolling on their phones before acknowledging me and telling me what room she was in. On Tuesday February 17th my mom called me in tears stating she didn't like it there. Come to find out at 4am in the morning the staff woke her up saying they were going to change her colostomy bag but didn't. Multiple staff members came to look at it and then proceeded to complain in front of my mother that they weren't and didn't like to change them. About 8am they finally changed it after asking my mom if she brought the supplies with her to change it! (you accepted the patient but asking for supplies, really?) I went immediately to the facility and spoke with Carmen the nurse director and expressed my concerns, but I felt as if I was talking with a wall. I then spoke with the hospital liaison and submitted a complaint. As I was getting to my mother room she was getting back from PT and needed to be transferred from the wheelchair to the bed. The nurse proceeded to ask me how they normally transfer my mom to the bed. I told the nurse they usually use 2 people and asked her shouldn't you know how to transfer patients. Her excuse was that it was her first day with her. She went to go get someone to assist her and came back with a lady who had a very bad attitude as you can hear her complaining as she entered the room. (Very unprofessional) Needless to say they almost dropped my mother. Had I not been there to slide the wheelchair back under my mom she would have fallen!!! I expressed that this is unacceptable care to the nurse director and hospital liaison. That day I requested a transfer to another facility. When I asked for an update Sunday February 22nd on the transfer I was told they would check on it and I didn't hear anything. Tuesday February 24th, I was told the transfer wasn't put in because the case manager was under the impression we had changed our minds. (Without talking with us) During my mom's stay she did PT/OT for about 20-30 a day, the rest of the time she was stuck in her bed. Her diaper was not changed, nor did they rotate her position in the bed without a fuss. When concerns were brought to the Center Director, he basically said my mom probably didn't remember. I had to tell him I am here frequently and have everything written down, even when I visit, I have to tell them to do things because if I didn't nobody comes in to check her! Not once was my mom offered to join any activities. The food was served cold the whole time and when asked why, we were told they were trying to get the hot plates fixed. My mom was supposed to be transferred to another facility on Sunday March 1st, but the discharge paperwork was not completed so she had to wait. Come Monday morning they didn't have transportation to take my mom to her dialysis, stating they had her down as discharged and nobody could give answers as to why! It took 3 hours for them come up with a solution and that was only because I called to get my mom a later chair time! Beyond happy when my mom finally transferred that evening to other facility! Complete chaos, unorganized, and unprofessionalism is what this facility offers! The left doesn't know what the right is doing there! They made an already hard time even harder for us! I suggest you spare your loved ones and your sanity, take them someplace else!