The service I received was timely and reasonably priced. I was called several times with updates on…read moremy car throughout the process. The mechanic was happy to explain everything to me--even though I'm not very car-savvy. They even gave me a ride to the shop when my car was fixed. I'll likely use Franklin for future car maintenance.

We called three times for an estimate. They never called us back. We've used them in the past and…read morewere surprised about the radio silence.

I was rear ended and had a decent amount of damage to my vehicle. The repairs completed at Elite…read morewas the easiest part of my ordeal. They are professional, caring and excellent with their work. I reccomend them to anyone in need of repairs!!!!!

I was in an accident in my less than 6 month old suv and it was towed by Elite (who has a towing…read morecontract with my local police station) from the scene. First thing the following morning Keith called to tell me that while he knew I could take my car anywhere, he had already done an appraisal and ordered parts. There were delays due to the never ending supply-chain issues, but Keith kept me informed along the way. He even repaired a few small dings and a chip in my windshield while it was there. It looks better than when I dropped it off! I cannot recommend Keith & Elite Collision enough!

Prompt and efficient repairs. My service consultant, Tom, sent me regular updates and answered my…read moreinquiries promptly. Great service!

Caliber did a great job from start to finish! I was agitated due to my vehicle being hit in a…read moreparked spot and no one stayed around or left a note. But the repair and rental process were streamlined Caliber and made the situation as good as it could be for me. Appreciated!

I needed an inspection, tires, brakes etc.. I was quoted one price when approving the work needing…read moredone. When they called to tell me it was ready for pickup, I was told that one of the parts wasn't needed so they took that off the bill. You can imagine my surprise!!! This business is reputable, charges only for what's truly needed and are very respectful. It was a reasonable time to get in for service and they are well organized. All staff we came in contact with were very nice. I will recommend them to everyone I know !!!

We took our Tesla to this shop to have our bumper and taillight fixed after we were hit while…read moreparked in a parking lot. We came to pick up our car only to discover they fixed the bumper but reinstalled the damaged taillight and put a hole in one of our brand new tires. When approached about the taillight and tire, they made an excuse about the taillight and blamed the tire on Tesla.

Just want to add that after all these years (and I've been coming here for 20), the service and…read moreexpertise is just as great as it ever was. I prefer servicing my vehicle here even more than the dealer. Simply the best.

My son was home from college and needed his car inspected asap. Called around and this place had…read morean opening in 2 days with other days that week available as well. Dropped his car off and they call to say he needs new back brakes and rotors. My son being in college, decided he would put them on with his dad to save some money. When he picked up the car, he asked when he could bring it back to be re-inspected and the guy said he was booked for the next 3 weeks. In other words, because he wasn't making money, he would not re-do the inspection. Charged my son $50 for nothing, didn't even put an emission sticker on. The car is only 2 years old. I prefer going to a mechanic who doesn't want to take advantage of a college kid.

I dropped my car off and left it there for the day hoping to get an estimate on repairs it that…read morewould take for in state inspection the next day I went to pick up the car but there was no estimate prepared He said he didn't have enough time and would get it done in the next couple days Well after two or three days I called him and asked him if he had made the estimate He said no I need more time so I waited again and called Still no estimate I don't know why but he wouldn't help me out What kind of business is this that doesn't want business

I wouldn't normally leave a review for anyone, however I feel compelled to do so. The service is…read morethe way it should be when you work with great people. Everyone there goes out of their way to do the right thing at all times.

Jim and his employees do excellent work.Jim is a great guy and helps with all your needs.I highly…read morerecommend him for any kind of job you may need.Friendly to work with and get the job done in a timely manner.5 Star service.

Did a beautiful job completely erasing a bad scrape. Reasonably priced, friendly service.read more

Great job on car, but I wasn't impressed with the 3 percent unannounced fee charged for using…read morecredit or debit card!! Should be told upfront that fact!!

They do fantastic work. I recommend them 100%. The whole staff is just fantastic. They do such…read moregreat work and they are HONEST

I had a very poor experience with Caliber Collision. My vehicle stayed there for 43 days for a…read morerelatively minor accident, and throughout the process communication was extremely bad. I rarely received updates unless I personally called to ask. When they told me the vehicle was ready, it still had sensor warning lights on, paint defects on the bumper, and improper installation issues. The accident damage was originally on the right side, but after their repair work the left side of my vehicle now has a noticeable uneven gap between the bumper and headlight that did not exist before. When I brought this up, they blamed the aftermarket part instead of taking responsibility. However, even the insurance adjuster confirmed that aftermarket parts still must be installed and aligned correctly. The repair quality, attention to detail, and accountability were extremely disappointing.

I got a quote from them detailing 9 days to repair and can begin on 12/17/24. I dropped my truck…read moreoff to them to start the repair and they didn't get back to me with a change notice until 1/7/25 for additional parts and labor they did not pick up on the original quote. I approved the change immediately with 3 additional days of labor required. Every time I called they had excuse after excuse why my truck was not complete. I did not get it back until 1/31/25. They had my truck for 1.5 months to complete a total of 12 days of estimated work. If you want your vehicle in a timely manner I would avoid this place, however they did do nice work.

I went here out of location convenience two times. The first time I went for an inspection, which…read morewas okay, except the older gentleman did not seem fit to be dealing with customers. He was looking for my registration but could not verbalize that to me, and was rummaging through my glove box, which was very uncomfortable. It was only until a younger man came out, that it was explained to me what he was looking for. The second time I went because my heat stopped working in my car. They called me back to give pricing, and suggested I add on an extremely over priced oil change. I told him I do my own oil changes and do not want to add that on. He then proceeded to fear monger me (as a woman) into trying to get the oil change anyway stating, "you know your car could explode if you don't do this right?" I do not recommend going here, especially if you are a woman by yourself.

My brother was having car trouble and his car was stranded in the North Boros. I stopped in to talk…read moreto the guys at VMC and showed them a video of what the car sounded like. They were so accommodating, had a diagnosis of the problem, quoted me a price within a half hour for the part and labor, and if we could have the car towed there that day it would have been done the same day!!!! So many other places were a few days to week out. Had it brought down to VMC the next day, the car was done at the exact price we were quoted. Excellent place would use again in a heart beat.