Brought my vehicle in for a valve gasket replacement. I was told that was needed by another…read moremechanic. Protech quoted me at 885. After 10 days or so and multiple add ons totalling 1900, I was told it was ready for pick up. I picked it up and the car immediately went into a limp mode, by the time I turned around and got it back to their shop they were closed for the weekend. I left it there, insisting they fix it. Three days later I get a call that it was ready. I have no clue what they did. When I arrived to pick it up I was told it had to go to the dealership because protech couldn't fix it. (I went there with no lights on and an occasional inconsistent idle, I left with an undrivable vehicle and 1900 dollars poorer.

I love this place. They are friendly, accommodating, and fast. I had a nail stuck in my tire, and…read morethey were through and transparent with what needed done.

They did my state vehicle inspection. Super kind when booking my appointment and while onsite. Saw…read morethe same with other customers.

Needed a simple inspection, was told I needed roughly 3 grand worth of work done. Sure, whatever…read more The problem arises when I find out they charge me for their own shoddy workmanship in tearing apart an ABS harness that was perfectly fine. Again, whatever, I need my car and I'm held hostage by the shop so I approve the work. Well now there's continuing electrical issues with my car directly relating to the technicians bad crimp job on the harness they replaced and made me pay for. So I have to bring the car back to get fixed, do not get a courtesy vehicle, and get talked down the whole time I'm there. Come like 3 days after I finally get my car back I found two giant lugs left in my wiper area, cracking the inside of the plastic. I attemped to call twice, texted them probably about four times but still no answer. They respond quickly to a google review though!

MIke is the BEST Period!!! done on time PERFECT JOB!!!! Go the him for PA inspection's, bodywork,…read morebrakes, tires, anything!!! 5 STAR!!!!!

Bar none the absolute best experience I've had getting my car repaired & inspected. They squeezed…read moreme in, gave me an incredible deal on the work they did & were conscious of my tine as well as my needs. I will refer everyone I know from now on to these folks!!

I had a slow coolant leak on my Mazda 3. Although it was out of warranty, the service advisor,…read moreJim, thought that he could submit a claim for the repair based on the car's low mileage. The claim was accepted. I only paid a nominal amount, saving a ton of money. Jim was very professional and transparent regarding the discovery of the leak. A great service experience.

Buying a car is always horrible but I found this place absolutely wonderful. The manager was a…read morewonderful person and so nice! Made buying a car a breeze. I will be going to any Kenny Ross's in the future!

I do not recommend this service shop! Hot headed owner who tried to take advantage of a woman who…read morejust took her car in because of a dashboard light coming on. He stated I needed everything from a new battery (I just got one installed at Costcos's) to a new catalytic converter! The quote was for thousands of dollars and said if I didn't get the work done in a couple weeks I would be stranded in the side of the road! I try to give local businesses business but I will never go back here again.

Called to schedule a simple fix on my car. I told the owner that I need my car almost everyday and…read moremost of the day for work. I would need to get the back within an hour or two, and I would have to wait in the shop or nearby until it's completed. The guy blew me off and said "if you want you can bring it in tonight and drop it off or tomorrow morning and I can take a look at it for you." I said ok sounds good thank you. The next day rolls around and I have an appointment in the early afternoon. The owner didnt sound interested in my time frame, and it seemed like it didnt really matter if i brought my car in or not that day. I decided to take it there immediately after my appointment. Upon arrival there were no cars in the shop at all. It was an hour before closing, and the guy was just standing at the counter. I said "hey man do you work here?" He says he is the owner. I said ok I called yesterday. He says "well you can just get the f*** out for wasting my time" and im like "whoa buddy i dont know what the issue is. I dont see any other cars here." He says "i expected you to be down here and I didnt schedule any other work because I thought you would show up and now you wasted my time and my money" i told him "yeah I understand how that could be frustrating but i didnt think it was a firm appointment, you didnt really make it seem like it was set in stone" and he just proceeded to tell me that i should have just picked up the phone (he never even tried to call me if that were the case) and he basically just told me to get the f*** out and that he wouldn't work on my car. Funny enough this is the second time I tried to take my car here. The first time I tried doing business with him he treated me like an idiot on the phone and was very belittling, BUT he did a diagnostic on my car and helped me get to the bottom of an issue i was having. He never did any work on my car so I cant speak to his mechanic abilities but WOW is his customer service skills terrible! Dude has some anger problems and no wonder why his car lot is empty every single day when I drive by. You dont get customers by treating people like garbage.

I have been going to Plum Auto for over 12 years and they are honest, fair, fast and will explain…read moreeverything and give options to a solution. I highly recommend them!

Steve and his team are excellent at what they do. If you are looking for honest and reasonable…read moreservice this is the shop to go to. Steve is a straight up no nonsense kind of guy who will never try to sell you what you don't need

All services I've had at Protech Auto Group Bellevue have been excellent in every regard…read more My first was an appointment for an inspection to get my car titled and tagged in this state. I misunderstood the sequence of the steps, and appreciated Cameron taking the time to explain it for me, even though other customers were waiting. When I got the paperwork done and returned for the inspection, it was quick and very clear. For my second service, I scheduled an appointment online for an oil change. I got a prompt email follow-up, plus a reminder email the day before. What I didn't know is that the online tool schedules for drop-off service only, which was not what I wanted. Zach explained this to me as he checked my car in. Despite not having an appointed time slot for my car's service and me stating that I was fine with waiting however long it took, the team worked it into their schedule. It was completed in a very reasonable time for a scheduled service. TLDR: I'm a very satisfied customer. The shop takes care of my car and me. And if you want to schedule a specific time for a service, don't use the online form: call the shop!

Worst. Shop. Ever. I paid almost $2,000.00 to have my gas tank replaced due to a vandalism. My…read moretruck is from California so there's no rust, but they charged me for the tank, straps, fuel pump, and they recommended they change the fuel pump sensor because it has almost 200,000 miles on it and since everything was already apart, I said, "Go ahead." They also replaced the side mirror, but when I got it back, the door was a mess. It's actually a simple procedure to replace the mirror, by taking the door panel off, but it was a mess when I got it back. I had to take it back and have them do it all over again. Meanwhile, my truck kept stalling while in operation and the oil cap was stuck on there... me and three grown men couldn't get it off after leaving their shop, including AutoZone. Also my locking gas cap isn't working the same. Cameron said that he was going to charge me AGAIN to look at the reason why my truck keeps stalling while in operation and I hit the roof. Then he said he would charge me if it wasn't his fault, leaving me vulnerable to another pathological lie, to look at it. So then when I took it to another shop, they replaced the oil cap for free, I only paid for the part, then, on the way home, my check engine light came on so I went back to AutoZone and the code says it's the fuel pump sensor. Cameron said that AutoZone doesn't know what they're talking about. So I contacted some other mechanics and they said that the fuel tank needs to be dropped again to get in there and replace it. So I have to start all over again, get it towed, drop the tank, which is now 3/4 full. I haven't had use of my vehicle since the beginning of the year. I've filled a small claim against them, but so far, Cameron hasn't stated that he's going to show up. Zach did. And Cameron also told me to never come back, and I'm blocked from all Protech websites. So he's completely disregarding the warranty and is really such a sheister, obviously. Really bad place. Never again will I allow those morons to touch my vehicle. I hope the court gets my money back for the parts, labor, and aggravation. According to Pennsylvania law, I'm supposed to get back treble damages and the Bible says seven-fold, so I hope so. I have a small farm and I need my truck. I can't even go to church without it. Really bad place.

Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took…read moremy money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying.

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave…read moreus false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center.