I don't normally ever leave bad reviews but i do wish it was a better experience being so close to…read morewhere i live. I haven't gotten my nails done in a long time however I had gone quite frequently in the past to an amazing nail technician and place. One - it's very cold in there. Not too pleasant when you're sitting there for nails, and wearing fairly warm shoes. Two - the "quick dry" spray doesn't dry. Not to put your coat on isn't an option in the winter in New England. Having a place to dry your nails needs to be in place or atleast communicating to your client just sit here for x more minutes then we can check them. And lastly a smooth looking nail is expected when you pay for nails. I do my nails all the time at home the only different is that smooth finish you hope to achieve by a nail technician. The simple nail art did come out beautiful. Honestly, the salon itself is a no for me altogether with a less than average experience. I don't recommend it. I can be more specific of other issues but I honestly don't like leaving these kinds of reviews. I think the salon owner needs to pay more attention to details while there are far too many nail salons to choose from that capitalize on one of these issues. Maybe it was a bad first experience but i won't be returning.

I went to The Nail & Wax Room for a spa manicure, and I loved my experience. The spa manicure was…read moreamazing and Gracie did a great job. I'll definitely return!

I reached out through Yelp and they responded quickly. My…read moreappointment was made within the week, which was great! I got there 10 minutes early and I was seeing right away. Eyebrow threading was just under $15 and I tipped Very clean and comfortable setting. I was in and out, I will be back

The place is immaculate, the cosmetologist who does the waxing, eyebrow tint and threading is…read morethorough, gentle on your skin and efficient. This is my 2nd visit and am quite happy with the results.

I see Natasha. She's the bomb.com always doing what I ask if i want short that month, or arched…read more She is professional, but fun and communicable. Happy to have been seeing her for my eyebrows for 10+ years. Even the atmosphere is on point in the salon always.

Fabulous. I've now had two brow wax-and-tints, with different aestheticians (whoever happened to…read morebe available) and in both instances, though hair was certainly removed, my brows looked fuller and absolutely more organized. I feared they had perhaps put makeup on them to make them look so great but nope, it was simply a deft hand with waxing and obviously-excellent knowledge of how to appropriately tint eyebrows. They now require zero am manipulation as part of the rest of my makeup. Even though I live in Hartford, I'm absolutely making the trip to North Haven for their services and highly recommend them to anyone looking for brows-on-fleek--with exactly the level Of "fleekness" you want. I'm sure if I asked for a bolder look they could have delivered, but these ladies are pros at sizing up what your needs and wants are, and delivering.

Tracy is super awesome. She's friendly, funny, and considerate. She offered me some crackers and…read morebottled water, which instantly put me at ease. She made everything comfortable, up to choosing the music and fragrance. She also was great at explaining the method and answering my questions. I got a one-hour treatment ($50), and the time went by very quickly. The office and waiting area are super clean and minimally decorated. I would highly recommend this location! (Also called Head to Toe.)

I have been seeing Naz H for almost two years now for electrolysis. Her hand skills and…read moreprofessionalism are unparalleled to any other provider I have been to. She is gentle with her hands to ensure I am comfortable and pain free. She is understanding and flexible with scheduling and she always try to accommodate my hectic schedule! She provides blankets and comfortable pillows during treatment to make sure I am well taken care of. I truly couldn't imagine receiving treatment from anyone else or at any other location. My only complaint is that my hair treatments are almost over and I won't get to see her as often. I highly recommend Naz for all your waxing and electrolysis needs.

I gave my husband and I a spa day for our anniversary. It was really lovely. We had a couples…read moremassage , facial and pedicure together . He has never had them before . It was nice doing it together and both getting pampered . There is a $10 each up charge of you want it all as a couple. We really enjoyed all of the treatments . I would recommend going . We hope to return together again.

This place is AMAZING!! They do it ALL and with great expertise! Shiela is a magnificent hair…read moredresser in all aspects. Their mani pedis and facials are sooooo relaxing along with the atmosphere

I had a pretty good pedicure here, I tried to use the online scheduling for my appointment but it…read morewouldn't work. I got gel on my toes and it's lasting well. The massage with the pedi was so light not as good as other places. The place is clean and has an absolutely huge selection of color options, it was full too on a Thursday afternoon.

I would not recommend Gel Factory Nails. While the salon is on the pricier side, the quality and…read moreservice did not match the cost. The staff always seems rushed just to get clients in and out quickly, which shows in the final result. For example, trying to remove your fingernail polish when getting a pedicure, how unrelaxing is that?! They also use a strange brush-on product to remove gel polish instead of foil and regular acetone, the process felt rushed and extremely harsh on my nails. The most disappointing experience was before my wedding. I had called in advance to schedule my appointment for my wedding nails, and when I arrived they even greeted me by saying, "You're the bride!" Unfortunately, just two days later, two of my gel nails chipped and another one chipped the day after that, which is unheard of for GEL! I ended up having to get them completely redone the day before my wedding, which was incredibly stressful and frustrating. Sadly, chipped gel nails had happened to me here once before this incident too, but I brushed it off at the time. Unfortunately, I gave them the benefit of the doubt when I shouldn't have. For the prices they charge, I expected much better quality and longer-lasting gel manicures. Sadly, this experience left me very disappointed, and I will not be returning and advising friends to not go here.

My 1st experience wasn't very pleasant So I didn't return. My regular wax lady was on vacation So…read moreI decided to go back and try them again. Experience with Mina, Marrisa and Alana was SO GREAT! They were fast and efficient! Highly recommend either of them .They are great ! I was comfortable and she was educational about products.

This location opened yesterday and I was so lucky they had an opening to take me my appt. I…read moreoriginally booked a 5:45pm but got caught up on a work call as well as traffic, and the young lady over the phone slid me in for a 6:15pm. She was so easy to talk to versus the reception I got when I called the North Haven location. I arrived a few minutes early and was told the lobby was closed so I walked around and the text came in pretty swiftly saying they could see me. My waxer, who was so funny & nice, chatted with me the whole time. I really liked her energy and spirit. It's always necessary to have a pleasant person giving you a wax. I think this location is comparable to the West Hartford location as I love those ladies as well.

Naz fully informed me on the process of electrolysis. As a guy I didn't know much it but, she made…read moreme feel at ease and I'm looking forward to her services.

From the owner: Electrolysis allows the client to achieve clear, smooth, hair-free skin on all body areas. All…read moreinstruments are ultrasonically cleaned followed by a dry heat sterilization process (machine regulated by the FDA) outlined by the State of Connecticut Standards and Practice for Infection Control. As always, sterile disposable probes, gloves are the only option! This office practices the professions highest protocol, clients can rest assure they will receive optimal results in a comfortable, safe environment. Naz Hibodi Licensed Electrologist Professional Body Waxer Call or Text (475) 209-1849

Their customer service is great. They completely redid my nails without cost because they chipped…read moreafter a few days. Nice clean store and exceptional supply of different colors and types of polish.

Jessi is a total artist. she's gentle and kind. She gets my nails done quickly but always great…read morequality. The other girls/guy are great as well. But Jessi is #1! Also, very good prices!