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    Christus Health

    2.0 (230 reviews)
    Open Open 24 hours

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    Kalia A.

    This was my first time at this location, and I did not receive quality care. [[HIGHLIGHT]]Despite being admitted quickly by Chris, who showed compassion upon my arrival, the treatment that followed was lacking.[[ENDHIGHLIGHT]] A physician or resident came by offering solutions for my severe pain--medications to which I am allergic, which made me wonder if they truly read my chart. After some time, the clinician approved the medication I was already on and extended its use until my next refill, but I was never physically assessed, nor were any labs or imaging ordered to determine the cause of my pain. [[HIGHLIGHT]]I repeatedly requested imaging, but my concerns were ignored because I am under the care of a surgeon within their healthcare system.[[ENDHIGHLIGHT]] I suffered pain for two more days before I learned what was happening because my surgeon squeezed me into his schedule and thankfullt ordered an X-ray. [[HIGHLIGHT]]Lastly, I want to acknowledge Traveon for coming to my bedside with a warm blanket and checking on me. Although he works in registration, this young man ensured I was well cared for and comfortable.[[ENDHIGHLIGHT]] As an emergency room, I think it's really important to listen to people when they say they are in pain and try to understand or find the root cause before simply dismissing or discharging the patient. Overall, the facility was clean and the check-in / triage process was smooth.

    Amber S.

    My goodness. I am not grasping what I am seeing in these reviews. I know everyone's experience is different so I will give a little perspective into ours. A few years ago my mother broke her knee and she was blessed to have been brought to CSRH. They treated her so amazingly. Last Saturday she broke her back and I asked that she be brought back here for care. It has been a week and she is receiving the very best care, yet again. They are so kind to her and to us. From the cleaning crew, to the nurses, to the doctors. Just amazing! There is nothing more precious than your loved ones, especially a parent. Here they seem to recognize that and I am so grateful for everything they are doing for her and their persistent kindness.

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    We came in at the Er we had the best care possible for my fiancé. Everyone was absolutely caring and knowledgeable.

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    Page 1 of 6

    Ask the Community - Christus Health

    Review Highlights - Christus Health

    I have experienced only genuine niceness from medical staff and doctors.

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    Methodist Hospital Stone Oak - Imaging Center

    Methodist Hospital Stone Oak

    2.5(243 reviews)
    16.8 miStone Oak

    My boyfriend's mother is currently here for a procedure, and so far everything is reassuring. The…read morefacility itself is very clean, modern, and easy to navigate.

    My mom was having terrible back pain so we went here for ER visit #3 in just one week. We had gone…read moreto a neighborhood Baptist the first two times so I wanted to try this hospital instead. Neighborhood Baptist seems to employ once retired doctors which has been fine the previous visits my mom had but this time we needed a different approach to her issue so I'm glad we went here. This ER is staffed with either medical school doctors or doctors fresh from graduation. We were helped by a very nice doctor named Dr. Smith who ordered a new CT scan. The previous scan could not on point the exact reason for the lower back pain. This time, when the Hospital radiologists reviewed the scan, they saw she had T1 and T2 compression fractures on her spine which gave the direct cause of her pain. They prescribed muscle relaxers and Lidocaine patches. It helped bridge my mom's move to hospice much better than the previous visits. She ended up needing a stronger pain intervention but I'm so grateful they gave us the diagnosis that explained the pain. Methodist Hospital offers free valet in the weekdays which I suggest you use because the parking lot was packed and finding a spot would have been an extra stress I did not need at the time.

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    Methodist Hospital Stone Oak
    Methodist Hospital Stone Oak - Scanner

    Scanner

    Methodist Hospital Stone Oak

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    Mission Trail Baptist Hospital - Special parking

    Mission Trail Baptist Hospital

    2.2(115 reviews)
    17.7 mi

    I was directed to go to the nearest emergency room on February 27, 2026 due to chest pain and…read morevomiting blood. Upon arrival, I waited in the lobby for more than two hours before being triaged. During that time, I vomited blood four times. I informed registration staff each time my symptoms worsened. While they acknowledged me, no one alerted a nurse or physician. The only communication I received during this extended wait occurred when I personally approached the registration desk. Nurses and clinical staff did not proactively provide updates, check on my condition, or offer reassurance. No one communicated directly with me about delays, next steps, or the severity of my symptoms until one nurse later addressed me in a dismissive manner that felt as though my concerns were being minimized rather than evaluated. While waiting, another patient loudly discussed on speaker phone that doctors believed he might have pneumonia or COVID. He was not asked to wear a mask or take any precautions. He also played a video with explicit sexual content and profanity in the waiting room. The environment felt chaotic and unsafe. Because the waiting room was full and I was feeling increasingly anxious and physically ill, I briefly stepped outside the sliding glass doors for space. A nurse who had performed my EKG and lab work told me I was not permitted to sit there, despite the lack of available seating inside. She indicated she would draw additional blood in the waiting area, which did not seem appropriate given the proximity to other patients. When I requested that my IV be removed, I was taken into a side room. The nurse appeared distracted, singing aloud while working. She then reprimanded me for placing an item in the wrong trash container and announced to the triage nurse that I was leaving. Several patients later told me they could clearly hear staff discussing me as I exited, including a comment from a nurse stating she "hated patients like me." As I left the facility, I vomited blood again outside the ER entrance. No staff member checked on my condition. My experience was marked by prolonged delays during a potentially serious medical situation, lack of communication, limited infection control measures, and unprofessional conduct. I sought emergency care hoping to feel safe, heard, and appropriately treated. Unfortunately, that was not my experience.

    Great, perfect size hospital and it felt like a boutique hospital…read more All staff especially the surgical and recovery room nurses were amazing Kind, patient, helpful, professional attitudes Everywhere was clean, work was efficient and they went beyond expectations for my care If ever I need a hospital, I hope I get to return here So glad my insurance covers The lobby had hot food and fresh salad machines The gift shop was cute Just wish they played music in the background, all too quiet and what about HIPPA?

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    Mission Trail Baptist Hospital - A Dr triage his patient in the emergency room waiting room .

    A Dr triage his patient in the emergency room waiting room .

    Mission Trail Baptist Hospital - Our room

    Our room

    Mission Trail Baptist Hospital - Lobby with fresh food

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    Lobby with fresh food

    North Central Baptist Hospital - Same shit yo I'm paying so much to deliver my baby and I just thought it would've been kept up with

    North Central Baptist Hospital

    2.3(266 reviews)
    16.3 miStone Oak

    My care was excellent ! Went to ER with a dislocated shoulder. The…read moreER doctor was very nice, caring and professional. My shoulder was repaired in the ER promptly. Spent 1 day on orthopedics floor and again the staff was so professional and knowledgeable. Am home with no pain and no complications So very pleased

    **I came here to give birth. I left trusting this hospital completely. Then their billing…read moredepartment spent over a month proving that trust was misplaced.** My clinical experience here was genuinely exceptional -- the nurses, physicians, lactation consultants, delivery preparation classes, even the food and the offer of prayer. I left with nothing but gratitude. Because of that, I trusted this hospital when the bills started arriving. That trust has been systematically broken. I provided my insurance information three separate times -- first at admission, again in person with a financial counselor at discharge who scanned it directly, and a third time over the phone with billing. The hospital still failed to apply it. This was not an oversight on my part. They received it. They scanned it. They still did not process it. As a result, I received a bill for over $9,000 with no explanation. When I flagged it, I was asked to provide the same information again -- as if none of it had ever happened. Additional bills followed, including from external physician groups, with no clear explanation. A team that cannot complete this basic task three times over is not a team whose unverified bills I can simply accept and pay. Since February 26, I have sent more than 10 requests -- by email, phone, and patient portal -- to the Billing Department, Patient Account & Financial Assistance, and the CFO's Office, asking for nothing more than an itemized bill and a written explanation of charges. Every single request was ignored. When I did reach someone in billing by phone, I was told written documentation could not be provided. Also he refused to provide name. Yet when I was asked to pay immediately, there was suddenly a willingness to put things in writing. That double standard is not a coincidence -- it is a pattern. I am not asking for anything extraordinary. As a patient, I have every right to review an itemized bill before paying. That is it. **【UPDATE - 3/30/2026】** The hospital responded publicly and asked me to email patientexperience@tenethealth.com. I had already emailed that address before even posting this review. Still no response. **【UPDATE - 4/6/2026】** It has now been over five weeks since my first request. More than 10 documented attempts across multiple departments. Zero written responses. Zero itemized bill. Now Daily "overdue" notices. Publicly inviting a patient to reach out -- while ignoring every actual attempt they make -- is not customer service. It is the appearance of accountability without any of the substance. I have been patient, documented, and reasonable throughout. I will update this review if that ever changes.

    Photos
    North Central Baptist Hospital - Nurse claimed my child has a blowout. There are no signs of fecal matter on his clothes.

    Nurse claimed my child has a blowout. There are no signs of fecal matter on his clothes.

    North Central Baptist Hospital - Playing in the PICU

    Playing in the PICU

    North Central Baptist Hospital - Commode with rusted legs missing rubber cap on one leg

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    Commode with rusted legs missing rubber cap on one leg

    St. Luke's Baptist Hospital - Hanging equipment and exposed wires

    St. Luke's Baptist Hospital

    3.0(120 reviews)
    8.0 miMedical Center

    1 Star This was one…read moreof the most upsetting hospital experiences we have ever had. My significant other was transferred here for gallbladder surgery, and from the moment we arrived, the stay was filled with safety concerns, poor communication, and lack of compassion. We found another patient's urine sample left in his care area, used medical supplies near the bed, and immediately questioned whether the room had even been cleaned. The worst part came after surgery when he was left alone in severe 10/10 pain for about 40 minutes despite calling for help multiple times. No nurse came until I physically went looking for her and demanded help. (Jamila) 3rd Floor Discharge was just as bad. The nurse openly admitted she had not even read his discharge orders, gave no verbal instructions about medications or home care, and rushed him out only hours after surgery. He ended up having to walk downstairs because they used the wheelchair for our belongings. (Mary) 3rd Floor A few staff members were kind and compassionate, and I truly appreciate them, but overall this experience felt unsafe, neglectful, and deeply disappointing. No patient should need a family member present just to make sure basic care happens.

    My wife had an event that required EMS come to our home. They came quickly and due to testing…read moreresults, they thought she had a stroke and said they needed to take her to this hospital as it is best for stroke patients. I did everything I needed to do at the house so that I could follow them to the hospital. Upon arriving at the hospital, parking is bad, at best. Then trying to navigate in the hospital requires a tour guide, breadcrumbs, and a compass. They let me in the emergency room and told me what little room she was in. These are rooms off the main emergency room, and they are small, and not made for visitors. One thing I noticed getting into the area was all the patients in beds lining the hallway. After doing all their testing on my wife, the doctor advised that she had not had a stroke. The reason she passed out was due to a tumor pressing on a vein. He wanted to do surgery the next morning. My wife never got a room that night, and I found out what it was like to sleep in a 5th grade plastic lunch chair to sleep in/on. They rolled us to surgery first thing the next morning, and we were visited by multiple doctors and nurses. Finally, the surgeon arrived to talk with us. He had a list of questions he went over with my wife. One of them had to do about whether or not she had taken any kind of medications in the last week. When he found that she had taken Advil within the last 7 days, he said we can't do the surgery because of complications from taking it. He said we would have to reschedule. That turned out to be a godsend. Will I return? As the doctors and nurses we saw appeared to be very capable, I was not impressed with the hospital itself. They are very busy and crowed with not enough rooms for the people they are treating. I don't know if that overcrowding was just that day, or if it is the usual way of doing business. Maybe San Antonio doesn't have enough hospitals. I would go to this hospital, but I prefer to go where we ended up at Methodist Stone Oak.

    Photos
    St. Luke's Baptist Hospital - Blood smear on the counter that wasn't properly cleaned up

    Blood smear on the counter that wasn't properly cleaned up

    St. Luke's Baptist Hospital
    St. Luke's Baptist Hospital - Admissions

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    Admissions

    Christus Health - hospitals - Updated August 2026

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