Doctor was excellent. However, the delivery service by the staff was a bad experience and left a…read morelot to be desired. First of all, I went to pick up, and my glasses were given to me in a bag. No sit down to see if they fit or you can actually see or read, as usually done. As I stood trying them on, I asked for an adjustment. The attendant seemed annoyed. Anyway, finally got my glasses and left. The professionalism of the staff was not there.

This eye care facility provided timely service, with shorter wait times compared to other providers…read morewho were booked out for weeks. The cost of the eye exam was also more reasonable compared to other facilities. The front desk receptionist and Dr. Ly were both very kind and professional during my appointment, and the facilities were clean and well-maintained with a wide selection of eyewear available.

Called them up needing to get an eye exam and glasses and they were able to get me in the next day…read morewhich was awesome. Got my exam from Dr West and I was very happy with how well of a job he did and his professionalism! Very courteous and kind. Then went to get glasses and was very happy with staff in helping me find what I needed. Even with insurance I was shocked at how very expensive the glasses were. Kind of going through buyers remorse as maybe I should have looked around more. That's why I gave them only 3 stars.

The most thorough eye exam I have ever had. Fit new lenses into my existing frames, and they are…read moregreat!

Outstanding experience from the time I entered the door, until the time I made my exit. The entire…read morestaff conducted themselves in a friendly, professional, and competent manner. Dr. Chism is highly experienced and knowledgeable. I'm a "seasoned" citizen, and can't remember a time when I have been more impressed, overall, with any medical office.

Rave: Vision Source!…read more After a very bad experience at another practice many years ago, I went to Vision Source because my cheap readers just were not cutting it any more! Every single staff person there went above and beyond to make it a great experience. They were friendly, knowledgeable, communicative and listened. My first appointment was the the very end of the work day, on a holiday (Valentine's Day) and no one was rushing me to out the door. In fact, they assured me they'd stay as long as I needed them to stay. I went back today to pick up my glasses and was treated warmly and welcoming, like Id been a client for 10 years instead of 2 weeks. They gave me "lessons" in how to adjust to my progressive lenses. Highly, highly recommend.

I actually had a great time getting my eyes checked here. Dr. Cook was knowledgeable and threw in…read moresome well placed eye jokes. He's independent - doesn't make money off slinging expensive contacts - and is well known and respected in his field. He uses a combination of old and new technology, so you are actually benefiting from his expertise as opposed to at the mercy of a machine. The exam was reasonably priced (50 something dollars for a glasses exam, and 99 for contacts, without insurance, and it's done in a way that checks your eye health.without dilation.) I was extremely impressed. The office was clean and the receptionist was very nice e and knowledgeable as well.

I've worn contacts/glasses my whole life, so I've experienced a wide variety of eye care…read morefacilities. Dr. Frazier and the whole team at Tyler Eye Associates is by far the most professional, caring and prompt facility I've been to. As a new patient I was scheduled very quickly, in office wait times were never more than 5 minutes. Dr. Frazier took his time with a thorough exam and ensured he explained things in a way you could easily understand. I ordered glasses and they were ready for pick up very quickly within 3 days. I couldn't recommend this facility more!

Old school Service ! This is 100% consistently the best…read moreplace for eyewear in the Tyler area . Service is excellent Professional Knowledge Fashionable- real professionals who know what works best for your face and personality

I have been getting my glasses here for many years. The cost is well worth the service. Recently…read morehad my reading glasses adjusted. They did an in-house tweaking of my lenses they'd created from my Opthamologist prescription. They corrected the lenses just a tad to make them perfect. Their service and attention to detail is always a A+.

I got glasses for 150 (100 for the frames) and a 6 month supply of acuvue contacts for 180. I'm not…read moresure how much the appointment's cost was. When they gave me contacts to try on after the exam I still couldn't see clearly so they went back and checked my vision and gave a second pair that were great. I was disappointed in the selection of glasses and most of the staff was rude.

I really do not like writing negative reviews, especially when I've raved about Dr. Chism for…read moreyears. I've dealt with his rude, seemingly uneducated staff for years, solely because I really like Dr. Chism. So, why the negative, 1 star review, you must ask? Allow me to opine: I had my annual exam scheduled for the end of March. I scheduled this appointment nearly a month out. I fully understand that when the CDC mandates closing your office, due to the Covid 19 pandemic, this is necessary. It's not the Doc's fault, and I'm more understanding than most. It's also not Jessica's fault that she was overly curt with me, when she rudely told me "I'm cancelling your appointment." No shit, I get that. I'm sure she would've been more polite on any other day. Again, I'm understanding. But, what I really cannot tolerate is the lack of customer service. I very politely asked Jessica to ask the Doc to extend my prescription, so I could order more contacts. I was on my last pair. She didn't seem to care (remember the curt demeanor?). She said that I could have one trial pair. I asked if I could have two, and politely offered to pay for them. She said, no, but I could have one pair, and that she would leave them in the "bushes" for me. Yes, she really did leave them in the bushes. I still get emails from my old eye Doc in Fort Worth. His office sent multiple emails offering to extend prescriptions, and to assist in ordering contacts, and eyeglasses. This is true customer service, and something Chism's staff should brush up on. I'm in Fort Worth once, or twice a month for business. It wouldn't be an inconvenience, to switch back to him, and I probably will. None of us can pinpoint a timetable for when this Covid 19 madness will end. But, one thing I am quite certain of is that it will last longer than the one pair of contact lenses that were left in the bushes.

Wow ! Such great service as I experienced with Anna. She paid such attention to details that were…read moreimportant to me and my eyesight, and made sure that everything was just right for my eyeglasses. I really enjoy my glasses I thought the service was outstanding and to me, there was total value in my experience. Thank you again, and I will see you again for my future needs

Anna is one of the most caring people I know. She works hard for her patients and is very…read moreknowledgeable!!