Dr.Dossey was great as well as his staff, I had the cataract surgery with Option 3. And I couldn't…read morebe more satisfied it's great seeing without glasses!!!! I keep wanting to reach for them; then realize wait I don't need them anymore..... Yea! Jan Clark

Dr. Heaton himself did my cataract surgery. Now my right eye has horrible floaters in it. I wish I…read morehad never had this done. I went in to see another Dr to get my eyes checked for glasses. A tech did the check a Dr signed off on it. The Dr can't be bothered to make sure they get it right. The didn't. Went back requested an appt with the Dr. A student Dr came in and did the check up. Not my Dr. still wrong. Today I'm just having them put my old prescription in the new frames I had to buy. Now I will have new glasses that I didn't need. Still haven't spoken with my Dr. what a money grubbing place to go. STAY AWAY!!! They don't care about you just your money.

Poke myself in the eye trimming pruning my blackberry patch called for an appointment. Said they'd…read morecall me back, never did. Called Heaton and was given an appointment promptly

Extremely poor run office. 3-4 hour wait every visit. Service is not worth it. Spend your time…read moredriving to a reputable clinic that serves their patients.

Tried to reschedule appointment and receptionist was very unprofessional and rude. Hung up on me…read morewhen I asked for her name. Will use a new clinic from now on.

I took my 16 year old son for his routine eye examination in March at the Christus Dehaven Eye…read moreClinic. He received a standard eye exam without eye dilation. He had to return to school that same day. We have a Christus healthcare plan which include one free pediatric eye exam and one free pair of glasses. I received a bill from Christus for the exam and was charged $356.00 by Dr. John Ketcher. It was adjusted by Christus to $108.00 for the visit. I am nearly 60 years old and have worn glasses since the 3rd grade; and, I have never been charged $356.00 for an examination. I have never been charged separately for the doctor visit when getting an eye examination. I have made numerous call to the billing department who can't explain how a free eye examination costs $108.00. This clinic is a scam. I will not use them ever again. I emphatically do not recommend this clinic, and I especially do not recommend this doctor. Additionally, the staff was very rude and abrasive. I can go anywhere else in town for less money and better service, and I will do so without reservation. Bill K.

The finest surgeon and staff I have ever been a part of. Had cataract surgery, and the results were…read morespectacular. The very best!

Jeff is the best eye doctor in Tyler. I highly recommend him for any thing with the eyes.read more

The facility is clean and spacious. I spent almost 2 hours here for a basic eye examination. The…read moreactual optometrist spent very little time with me. At the end, I purchased contact lenses from their optical department. After I left, I realized it seemed expensive. The next day, I called and asked if they had used my vision insurance which I had provided at check-in to which they responded they sell their glasses and contacts at cash only and do not use insurance. They failed to disclose this information at any point during the check-in process or at the optical department when making my purchase. They also disclosed they cannot provide a refund given the order had already been placed. The customer service is suboptimal and I believe this information should be disclosed to patients ahead of time. Beware.

Made an appointment online a month in advance because they supposedly take VSP vision insurance. I…read moreprovided the insurance and other information at that time. Evidently nothing provided was reviewed. Upon arrival I was informed they don't take VSP.

Terrible, terrible waiting times. We had an appointment time of 3:15 and are still waiting now at…read more5:41. Not one person in the waiting room has been here less than 2 hours. One gentleman just left. His appointment was at 1:40. Absolutely ridiculous and inconsiderate to keep people waiting this long.

Dr. Williamson is so knowledgeable and kind. The staff are awesome too…read more I've never had to wait for an appointment, they're on top of their game.

Really liked the staff at Eye Professionals of East TX. They took really good care of me and the…read moreDr. gave me a very thorough eye examination. I'd recommend them to anyone looking to have their eyes examined.

HORRIBLE! Yesterday was my second trip there and both times…read moreI had metal in my eye. My Dr referred me to get it removed immediately and they told me they would get right on it. Took 20 minutes to fill out paperwork and another 20 or so wait, then they moved me to a room and shut the door and never came in for an HOUR! I got up and left because this is the same way they treated me 3 years ago when the same thing happened. NO CARE NO CONCERN NO HYPOCRATIC OATH I bet they fraudulently bill my insurance again also

I brought a first time patient to Heaton last week. I drove from Ft worth to take my disabled…read morefriend to Heaton which is another almost hour away. I had spoken with Jen before hand and explained that my friend could not use drops as he had a very allergic reaction to them that had put him in the emergency room before. She said if they could not examine him without drops she woud let us know before hand. We got there on time, filled out papers and then another women who worked there told him that they would not see him without using drops. That is very unethical. My friend has been blind for years with cataracts and we were so looking forward to him getting help. They should have let us know before driving all that distance.

I went in for my exam in January and was trying to us my insurance. We called the insurance company…read moregot approval and for some reason they did not pay the claim. I asked at the time of the exam how much it would be if I were to just pay cash. She told me cash price is $143.00. So now 6 months later I get a bill for $269.00. I call the office I told I am willing to pay the $143.00 but not the $269.00. They would not budge were rude and hung up on me. I had been going there for over 10 years when it was Texas State Optical. Needless to say I will not be going back and highly recommend you don't either. # NotMyEyeDr

Dr Mcgough and staff were great in the eye appointment. Robin and Savannah gave the best customer…read moreservice in helping me find the right glasses for me. Ask for Robin or Savannah, you won't regret it.