Needed to rent some poles in a pinch and they were fast and inexpensive. Easy stop on the way into…read moreLionshead from the parking lot.

My daughters and I rented skis for the week and we could not have had a better experience renting…read morefrom this location. Each employee we met (Chris, Dan and Taylor) went above and beyond to ensure that we had Al what we needed to make our time on the mountain enjoyable. Being able to keep our gear there at night was so helpful. Special shout out to archie the wonder dog. We will be back and we will for sure be using Base Mountain for our gear. Thank you!!!!!

I was in there today and had the pleasure of meeting Dan. He was amazing, so kind and even went out…read moreof his way to recommend some great spots for Stargazing. I was so grateful and he was super kind to my daughter . He was also helpful about all the items in the store. Seriously- what a gem!! This store is worth stop in!! Thank you for everything DAN.. Helly Hanson is lucky to have you !

This new store is fantastic. We got a few great things- but most importantly we hit great service!…read moreThank you!

Vail Sports Arrabelle: The name has changed to Vail Sports Arrabelle. We have rented skis from this…read morelocation twice and both times they provided good service. Wasn't over the top best service but just good. The skis were good but I thought the boots were ok. We just skied Snowmass and had better skis and boot rentals. They have a good layout and fast service. We used the overnight storage for our boots so we would walk around town after skiing. If you want high end skis I am guessing this is not the place for you

I came with my partner and her son to rent gear for their first experience skiing. I have to say,…read morethis place was terrible. I am not sure we are even writing for the correct place as it is "Vail Sports Kids Rentals." I am imagining it is however as the only other review was also one star. When we came in initially to get their equipment fitted (boots, helmets, etc...) the guy serving us, though he was sweet with our boy regarding Star Wars, it seemed he was way more interested in talking with his colleagues about a "chick night" in Breckenridge than figuring out what we actually needed. It took almost an hour to get the gear and we were literally the only people in the store (3pm on a Friday). Consequently, on the mountain (at the top of the gondola) our six year old kept walking out of his skis. The setting of the bindings could not even hold him in shuffling. I ended up tightening the bindings so he could actually practice being ON skis. My brother and I (both Vail natives, and both Vail ski instructors- though I am no longer working for the mountain) thankfully had the where with all to tighten them so that he would not get injured just walking. When we came to discuss this with the rental place at the end of the day, they argued with us and stated we had selected negative one as his skier type. I had selected the lowest skier type offered on the sign in and they stated that I had selected the type for children with special needs or ACL tears. When I inquired about where the "types" were posted, they stated that they were posted on the wall. Upon looking I realized that there was no descriptor for any "type negative one," just type one, two, and three. My guess is that if there is some discrepancy between the sign and the level that people sign up for there should be some "professional assessment" done to clarify. In addition the next morning the rental place also lost my partners rentals and searched for new skis for twenty minutes after which they had to set her up on new skis. So that was an additional bother. Really the error was an annoyance, especially considering the fact that in Lionshead with beginners you can't just hop down the mountain to get things remedied. That would require wasting your $100+ ticket. Mostly the rudeness, the arguing, and the lack of accountability was what made the experience terrible. Having worked for Vail for almost a decade in total, I know the quality of service that the resort expects. This place is certainly sub par in that regard. A quick way to repair would have been a simple apology or perhaps a discount or a comped storage bin. We will not be returning to this rental place. With so many to choose from, one would think you would strive to compete. We will go to double diamond. I should have trusted my initial instincts with that.

Went to Christy's on two occasions looking to buy a full new setup: set of boots, skis, poles and…read moreboard bag. Both times the employees were condescending to my questions and curiosity about their products. I dealt with Alex - who was very cold and uninterested. I had to engage him and drive the whole convo as wasn't greeting anyone. And also dealt with a heavier set gentleman with glasses (wearing a polo shirt).. who was condescending and gave a know it all vibe. I asked him to try on a pair of boots, and he basically said no, and shut down the conversation. I took my business elsewhere and spent $2200 (including the same boots I wanted - and for $100 less). I would recommend either shopping with Ski Mountain All-Stars (Avon) or Vail Sports (next door) - both super friendly and actually have better prices for same items.

Very disappointed in the exchange policy . My wife received a gift from the store from some guests…read morethat we're staying with us. Unfortunately, it was the wrong size. The tag is still on the shirt with the Christie sports information but unfortunately she was told there's no exchanges without a receipt.. We will not shop there anymore. There's many other stores in Vail Village that offered the same brands and services they do.

Was in the store for 10 minutes shopping for a lot of ski gear then was asked to put on a mask by…read morean employee who has a mask on his chin talking to customers - what's the point? Walked to 3 other stores ( no one had masks ) and got everything we needed.

I purchased a ski outfit from Northface and was told by the clerk it would stand up to extreme cold…read moreand mountain conditions for a professional skier. I was also told it was covered by a 2 year warranty and 60 day return policy in the event it didn't stand up to the weather. Sounded good so I bought it. Wore it once - not even to ski; just to test it out on a cold, snowy day.  In less than 2 hours, the seams at the bottoms of the pants began to degrade and I was frozen.  It felt like it had no wind protection whatsoever.  I brought it back for a warranty claim to the Northface in Vail Village, Vail, Colorado (141 E Meadow Dr Ste 107, Vail, CO 81657), and Northface refused to accept the return, stating it doesn't stand behind its products once worn.  IT DOESN'T STAND BEHIND ITS PRODUCTS ONCE WORN????????? I was shocked.  This is supposed to be performance apparel for athletes.  If a ski outfit can't stand up to a short hike at the base of a mountain, how could you trust it to actually ski in?  Appalled Northface won't stand by its products.  Certainly, I will never shop with them again if this is the case.  The clerk was a young man and I am hoping he was mistaken - tried to contact corporate and they haven't responded. I'll update this if they do.  This outfit hasn't even been skied in.  If you are an athlete DO NOT BUY FROM NORTHFACE. They do not stand behind their apparel. If you just care about aesthetics, go crazy, but if you're actually hoping for athletic performance from this stuff, you'll be very disappointed.

80% of the products are made in china. Way overpriced for the quality. The wool sweaters include…read morepolyester.

Extremely good service the staff was very helpful and helped me find the perfect backpack for me. I…read morewould definitely go back and can't wait to use my new backpack

Had my boots customized by Luke and it was by far one of the best experiences I've had at any ski…read morestore. Not only does he know his gear in and out, he's a great guy! Highly recommended! Very professional.

This follows my review of 1/25/23. I was still having a little trouble with my right boot (it's…read morealways hard to tell how a boot repair will work until you've skied with the boot), so I came back to the store, and again, Luke spent half an hour with me, again, for nothing, and with those last tweaks, the boot worked great. Today was my best day on the mountain.