Five stars does not give these folks enough credit. First and foremost, never felt we were being pressured , cordial introduction and then we got down to business We wanted a vehicle that we knew was not in stock. Sales expert John,searched many dealers to find an exact match. John got in his car and brought it back while updating us on when we needed to arrive. At the same time he was coordinating with the inside team to align prep for delivery and making sure all documents were ready upon our arrival. The price was quite competitive and we were pleased with some discounts we were unaware of. We were quickly adopted and felt like we were part of a new family. We'll be back for sure! read more

Chrysler Dodge Jeep RAM - 2026 Ram - Auto Repair Near Me - Brooksville, Florida

I went there and the salesman Mike was great. I told him the amount I was willing to spend. And what I wasn't willing to spend. And we went for a test drive in An "ADVERTISED" $36,000 truck. I loved it. I told him I wanted 10 grand from my trade. And I said if they can offer me 10 let's do it. Or let's not waste each other's time if we can't! Because I'm going down the road to GMC. They offered me 5000 for my trade at the start. And then they said: they did everything they could to keep me there. I said ( I wanted 10 for my car from the beginning and I told you that) and if you give me 10k for mine? I'll buy your truck for $36k The Manager, (Brandon) was a complete ASSHOLE from the get go! Offering me this and that. I said. I told you 10k for mine or no deal from the start. As I didn't wanna waste anyone's time. We got to 9600k on my trade and he was still at 36,400 on his. I said you are gonna lose this deal for $800.00?!? He ( Brandon ) said you are gonna lose this truck for $800.00?!? I said: yeah, I told you from the beginning I want 10 grand for my trade-in and you tried robbing me from the start! And the advertise price of said truck was $36,395 with a line through it. ( see attached pics ) And when I sat down with them, they added 1200 for this, and 400 that.thats called (BAIT AND SWITCH) and that's illegal. Especially on top of the advertised price. I shook the salesman's hand, told him thank you for his time. And I told him his boss. (Brandon) was An asshole! I said, give me my key, And I walked out! I will never do business with them again! I would stay clear of this place! And definitely stay way from Brandon. He'll try to rob you faster than one of these crack heads on the corner! read more

Chrysler Dodge Jeep RAM - The price and picture of the truck! - Auto Repair Near Me - Brooksville, Florida

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Everything about the sale of our new vehicle has gone great. John, the salesman, is very nice and personable...not heavy pressure at all. I felt like he was attuned to our needs as a couple. I'm disabled, need a van or larger vehicle that will accommodate a wheelchair lift, and having been in a recent accident where our van was totaled, found myself having to look for a vehicle again unexpectedly. Usually, I get Hondas but after hearing good things about Chrysler Pacificas and my husband recently looking into a used one that someone had for sale, we found ourselves at the dealership. I fell in love with the comfort of the seats, the interior styling and the features of the 2025 Pacifica Hybrid. Thanks to John, I was able to make a quick decision that both me and my husband were very comfortable with. Met the manager and the finance officer; everyone was very kind and professional. I'm looking forward to saving gas, especially on longer trips to see family. Definitely would recommend this friendly dealership. read more

I have been driving Jeep SUV's since early 1985's. Dealing with the Dealership in Brooksville ,Florida. Jim Peyton Owner to Crystal, now new corporate owners. Since Crystal sold, customer service has gone away. In all fairness there are some really kind people working at this dealership. On the most it has gone down the drain. Poor relations, below standard communications, and work ethics sloppy is all I can say! I will be looking for another dealership to service my new Jeep. Customer Service is not acceptable. And as a longtime business owner in this community , your service means repeat customers and referrals! read more

The service dept is terrible. The mechanics don't know what they are doing and cause more damage than what was there when the jeep was brought in. read more

Between the beginning of 2024 until today my 2008 jeep wrangler has been in and out of there service department. It started with me wanting to replace door seals and replacement of my starter. Once I got it back it started leaking I took it back they said it needed a rear main seal, it never leaked before, but I trusted them expensive! Then when I got it back it was still leaking. Took it back and now it was transmission leaking, again it wasn't leaking before and now a module and a seal needed to be replaced! Got it back was still leaking the technician put the seal on wrong! Then in the midst of all of this my exhaust started making a noise they said that's not there problem. At the end of all of this the manager and the service manager today concluded it was not there problem and just get a lawyer we are done. I am a senior citizen and veteran on a fixed income and have hard time absorbing these cost! I hope no one uses this company for anything sales or service work, they are liars and cheats! read more

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I am SICK of this dealership. They sold my boyfriend a car that broke shortly after he purchased it and then refused to do anything to help. Once you buy something from them they DO NOT CARE. Then, they took advantage of him and forced him into a rushed decision and wouldn't give him any options to back out even though it wasn't complete. They used him. This is a HORRIBLE, shady dealership and anyone who chooses to go here should beware. These are not trustworthy people. read more

Bad service after the sale, easy to Deal with during the buying process, after that this dealer offers zero customer service, I have been having a issue and I can't get any help, it's the dealer issue and they just give me the run around, I'm not just a mad customer complaining, I have a legitimate issue caused by this dealer and they refuse to Work with me and no other jeep dealer can get it covered under warranty, due to this issue should have been noticed on the Pdi The dealer should have noted. read more

Gosh- today is 12/31/25. Our Jeep broke down on 8/16/25- and the dealer STILL has it. When it broke down it was running, and our witnesses said it sounds like 'bad gas'. We towed our JEEP into a JEEP dealer (Brooksville FL) and told them the possibility of bad gas. Instead they diagnosed it as a 'fuse' on backorder, and ignored the water in the engine. The dealer charged us frivolously, did not communicate, or properly diagnose the Jeep for months. They FINALLY found water on 10/23/25, but they did not drain the engine until 12/1/25 in FRONT of our insurance adjuster. The Jeep dealer left the water in our engine from 8/16/25 to 12/1/25, despite us telling them on day 1 and a few times after that. Also you'd expect Jeep professionals to 'find' water in a Jeep engine on their own! Due to the dealer leaving water in the engine for 4 months, the engine is seized, corroded, and ruined due to their negligence and in need of a total replacement. If the engine was drained on 8/16/25 it would have been a simple fix- yet Jeep is negligent of a proper diagnosis, or timeline on repair. To date, Jeep Brooksville has not fixed the Jeep or taken any accountability nor conceded any negligence. They lied to our insurance company, our extended warranty holder and us. We had 2 separate calls to Jeeps customer service who gave us 'Patti' each time to do nothing but cheerlead their lies and ignorance. Their 'executive managers' are invisible and no one will give us their information- have you ever heard of a company unwilling to share their chain of command? This whole time we are paying car and insurance payments - but we have no Jeep. God help us, anyone with information or advice let us know. read more

Had my car for three weeks. The only reason they started working on it was because I kept calling even though they weren't calling me back when I went to finally pick up my car after three weeks they left it running in the pick up lane and I shut it off and went to start it and everything was dead so they had been jumping my battery which they ran down in the three weeks that they had it . They jumped the battery to start my car and they were going to let me leave knowing that the next place I stopped and shut my car off. I was gonna break down extremely unprofessional unorganized with no work ethic whatsoever.. read more

Really really disappointed, AGAIN with service and the service manager, Darrin. If you don't want a problem, don't work with a problem turning into a real schmoozer. Don't sugarcoat something if you don't know anything. Bs is a great way to loose customers, and although I'm ready to buy another new vehicle. We have decided to go spend our money elsewhere. We figured the solution to a "technical " problem in our vehicle- it's all in the book. Not some bull crap "dance around the issue " nonsense. We are going to Dayton Andrews or somewhere else FAR FAR away, thank you. No trust - no dealings with this place. read more

Horrible place!!! Bought a brand new 2021 Ram 2500 heavy duty Hemi 6.4 L work truck from there. Rolled out a bale of hay and the tailgate snapped off from one side and dangled down. dented the tail gate and broke my camera. Took it in to be fixed. They said the hay damaged the tailgate therefore they were not going to fix it or the camera. The hinge broke and snapped off. During this apt I told them about the tailgate not opening or just popping open while driving. Again they said it was due to the hay and therefore they weren't going to fix it. Asked them to change my oil. So for my truck being there all day they did Nothing. They forgot to do the oil change. Received the "Recall for the tailgate" stating the tailgate would not open or open when driving. Exactly what I had taken it in for For them to fix. So for this visit they kept the truck for 3 days. They did change my oil and a filter but didn't fix the recall. They said they did but it's still doing the same thing. Made a third apt. for later this week. We will see if they can get it right this time. read more

Called for appointment for oil change and a tail gate recall, arrived at 845am sat in truck 20 minutes waiting for service consultant another person came again asked for name and reason of visit, then came back asking to sign a blank paper, was told ok they will get me but didn't ask for fob I walked to office gave fob service consultant wouldn't look at me and didn't greet, took fob , I went to walk dealership . Brought truck back 945 good, got in to leave noticed didn't change sticker of oil change consultant took truck back to do at 955 again returned truck at 1005. Very weak apologies from consultant never offered a handshake. Also oil change sticker still says Crystal Motors and these new owners purchased in September last year. No customer service here. read more

Got my bran new JEEP so excited!! Hoping Jeep fixed their problems before this year!! read more

Chrysler Dodge Jeep RAM - My new Jeep - Auto Repair Near Me - Brooksville, Florida

I recently purchased a 2020 Dodge Charger Scat Pack. I cannot emphasize enough how well I was treated from the ordering of the car, the extremely fair valuation of my trade in, the negotiating of the price, and the financing. Every person was knowledgeable, personable, and enjoyable to interact with. Brandon Collins, who finalized the deal when I picked up the car, was very instrumental in making sure I was happy every step of the way. Salvatore in finance gave me the information I needed to make great decisions regarding financial institutions and additional warranties available. This is the second vehicle my family has purchased from this dealership within the past 6 months. They will definitely have our business when purchasing and servicing vehicles in the future! read more

Chrysler Dodge Jeep RAM - Meet Ruby. She's our newest family member and a total blast to have around! - Auto Repair Near Me - Brooksville, Florida

We were shopping in Brooksville and the steering on our Jeep was really loose. We looked and realized that we had a bolt loose on the tie rod. We quickly pulled in and the mechanics and salesperson quickly helped us get on the road. They didn't ask for anything and just fixed our Jeep to make it safe. I'll definitely be back when it's time for a new Jeep. read more

The sales manager is a joke .Very unprofessional and look down on customers. and sucks service.

Let me start by saying, don not buy a car from here. They sold me a car with the check engine light on and told me they would take care of it. After three attempts, they told me it was not covered under warranty. DON'T BUY HERE!!! read more

Above and beyond. These guys totally helped me with all kinds of stupid little service related things, even without and appointment. Super nice, friendly, helpful, and knowledgeable about my Jeep. I would go here all of the time if I lived in the area. read more

I'm going to try to keep this as short as possible but so many things wrong with this it's gonna be hard! Due to covid and not working much I needed to trade in my 2019 Jeep Cherokee for something with a cheaper payment and a lower finance rate. This was on July 12 2021. We sat down with Bill K who had sold us our last 2 cars and was great. Hence the reason we came back a 3rd time. I was given the option of 2 vehicles only! A 5 speed car which wasn't an option for me or this 2016 Jeep Renegade. LOL! When he showed us the vehicle it was disgusting! It stunk, was filthy and I was not interested AT ALL! And it was red. Stupid but my least favorite color and I swore I'd never own a red car. I should have taken that as a sign as this car would end up being the bane of my existence. I ended up driving per his request to the gas station 'just to feel it out'. As he was putting gas in the car I tried the sunroof. It didn't work. I could hear the motor but nothing was happening. When I asked him about it he said the key is how you open it. I'm not an idiot and told him that's how you remove them. You should be able to push the button and it should slide back. He insisted that it worked when they 'certified' it. Anyway, he jumped on my Cherokee so fast as it only had a little over 6,000 miles on it and got my payment a bit lower but my finance rate much lower which is the main thing he focused on. He rushed the car to the back to be detailed and like an idiot I bought the car. When we got home we noticed a crack in the windshield and a dry rotted wiper in the back. The check engine light came on so I called with my concerns. I was told to take the car somewhere else and tell them that the sunroof 'stopped working' and all the other issues. I thought that was pretty shady and said no. A couple days later my son who is 6'4 and was a mechanic in the military pulled the car out to see about the check engine light. There was an evap leak or something like that. I went to push the seat back up and the power seats failed! I had a Dr's appt that day and had to drive with a pillow behind my back so I could reach the pedals. When I got home I called Bill yet again with all the issues. Between him and my son they did get the seat to work. He made us an appt to bring in the car on 9-16-21 to repair all the problems. We drive 45 minutes to find out that he never wrote us down! They took the car anyway. It was there for 41 days! That's right! 41 DAYS!!! We were told that the sunroof was dry rotted to the track, among other issues. They never did fix the sunroof because they needed to order parts. So we picked up the car and came home. Oh, did I mention the radio worked whenever it felt like it? I would push buttons and nothing happened or songs would just cut out at random times. Then one day pulling into traffic the car revved up to about 7,000 RPM'S yet went nowhere for roughly 5-7 seconds. Finally kicked into gear and went. Thank god we didn't get t boned! It did this again but not as bad 2 more times! I called AGAIN and once again we dropped off the car. It's hard to even call it a car at this point! This time it was there for 21 days! They fixed the sunroof and replaced the radio and fixed some recall for oil consumption. Couldn't find anything wrong with the transmission of course. We picked up the car on 12-22-21. On 1-2-22 the check engine light came on YET AGAIN!!! I left a message with the manager and the service manager called my bf back. Not me. I refuse to take this car in again or drive that far as I feel it's unsafe to drive! I was also told that the car was certified on 7-6-21. So the sunroof dry rotted in 5 days?? I left out that the manager Ron said that he would get us some compensation for the hassle. Never heard from him! That's a shocker! I wrote a review on Google and NO ONE got back to me. Although they answered every other review. It wasn't until I contacted the BBB that I finally got a call back. So this 'certified' piece of shit was there for 2 months and we received NO compensation NO NOTHING! This time I've contacted an attorney. I'm done! I don't even want a damn Jeep anymore EVER AGAIN! This has got to be the worst car I've ever owned in my life! The whole thing is a joke! I'm sure I've left some other issues out only because THERE'S BEEN SO MANY!!!! I wish I would have taken my Cherokee somewhere else. The last time I felt this used at least I got a divorce out of it! read more

Stay away! Stay away! Shady business practices by all staff involved. Brought my 2016 Corolla in to sell based on a KBB Cash Offer. Offer was immediately cut in half. Sales agent claimed I did not accurately reflect paint damage of car in KBB estimate. No problem that's his opinion so I walked. That part is annoying but to be expected. Turn my car on to leave and check engine light and traction light were both illuminated. Go back inside to see what happened as they were not on when I got there. I have owned the car since new and never had any lights on. Smart talking sales man tries to show me some pic that the lights were on when he went for test drive. Mind you the mileage depicted in his pic is the same mileage as the car currently sits. So clearly taken after the test drive was completed not before as he tries to claim. And they even took my vehicle out for a test drive without getting my authorization. Salesman simply stated they needed the keys to check the mileage. Test driving is standard practice for buying a vehicle but it's at least discussed beforehand not just run out and done without prior approval. Somehow they triggered the lights to come on during their test drive as I sat in the lobby. Maybe salesman did not know how to drive a manual car and triggered them. Manager then claims the test drive distance was less than a mile long and that is the reason the current mileage matches the pic supposedly taken before the drive. And that his salesman would never take a pic after the test drive. However the original salesman never mentioned a check engine light while he was trying to lowball me with his offer. So if it supposedly was like that when they got it why did he not use that to lower his offer even more. He even commented that a car of this age everything with the engine should be good. Seems to me like they knew they triggered the light and were trying to hide it. Took the car to Advanced to get a reading on the light. Nice guy there said it's a code for a cam timing sensor that was tripped. So my guess is someone who has no business driving a manual took it for the test drive. Fortunately the lights managed to turn off by themselves after restarting the car at Advanced. Never had any issues like this in the years I have owned the car so can't help but to think it was something the dealer did. Manager tried to claim it was just a strange coincidence. You decide for yourself. Five years of driving the car never once had either light on. They have it for five minutes and both lights get triggered. Too much shady shit going on for me I will never go back. If they can't handle a simple test drive and price negotiation without acting shady who knows what else they will try to pull over on someone. read more

I didn't listen to the previous reviews because there was a vehicle in transit they were receiving that I wanted. How bad could it be if I was paying full sticker and they didn't have possession of the car more than a day? Well... it was fine until I went today when I said I was good with the purchase ($65K). A "manager" then steps in and advises me now it will be an additional $5K above sticker to purchase the vehicle that they don't even have yet! No supplemental or addendum shown when I was given the window sticker to look at (required if the dealership is going to tack on their own additional fees on top of sticker). I refused the offer due to the NEW fee and asked what they valued my car at. They had driven it and looked it over while all this was happening. I was told it could be found by me "looking it up on Kelly Blue Book since they're pretty accurate" What? And if I wanted the new vehicle I was told by the salesman I would have to give them mine prior to them receiving my new one in transit! (Probably 2weeks from now). I'm so thankful I didn't purchase... I can't imagine how bad it would be after a sale if it was so sleazy while they're trying to get the business. read more

Not responsive at all and financed a Kia rip lx with no spare key and it's been 4 months since we've been calling about this tiny little key ! read more

!!!!Do Not Waste Your Time Here!!!! What an absolute waste of time, nothing but a bunch of shady car salesmen, Kelly wasted my time making me drive back another day claiming they had more options with my trade in because they were trying to give me $10,000 less than what the car is worth for a trade in, wasted my time driving all the way back over there and having to find a babysitter just for them to say, another option is let the car go back to the bank and buy another one from us. Absolute joke. read more

TRUE RATING = ZERO STARS worst customer experience EVER!!! This place got bought out,and now they forgot that THE CUSTOMER IS ALWAYS RIGHT!!! Having been a businessman most of my life,the first rule I learned about your consumer base was: THE CUSTOMER IS ALWAYS RIGHT!! ,no if,ands,or buts!!! If you purchase a vehicle here,you will be truly sorry you did! All prices for any service are severely inflated,by sometimes as much as 400 % !!!!! Do not trust anyone in customer service,they will stab you in the back and laugh about it! I suggest to you,anyone reading this, never,ever ,under any circumstances seek any services from these horrid folks ,and don't even think about buying a vehicle here! Promises made,Promises NOT KEPT! No one here cares about the customer,only about themselves ,and their paycheck!If you wish to be treated like crap,and given useless excuses ,by low level peons,whose bosses cower behind them,not wanting to have to talk to a customer.DO NOT EVEN CONSIDER BUYING A VEHICLE HERE!! Also ,they need training in customer service,because no one here has a clue.Darrin Elpers is no helper. He is an arrogant,self centered,piece of trash,who obviously got where he is by suckin on chili dogs outside the tasty freeze! If you remember nothing else in your cubicle,Darrin ,here's the take-away :THE CUSTOMER IS ALWAYS RIGHT!! THE CUSTOMER IS #1 PRIORITY !! ,THE CUSTOMER PAYS YOUR PAYCHECK!! THERE IS NO Chrysler Dodge Jeep Of Brooksville WITHOUT THE CUSTOMER!!! you silly fool! read more

By far the most incompetent, and pathetic dealership I've ever dealt with. I bought a truck THREE months ago, and yet it's still not registered, nor does it have a title, which leads to me not being able to renew my tags. After the countless times I've came back and confronted them about it, nothing but excuses, lies, and more BS. although they have a legal obligation of getting it complete within 30 days, it's been over 3 months, and nothing. Absolutely mind blowing how pathetic these people are. DMV can't do anything about, so I'm at a loss here and unable to do a thing. Hope nobody ever comes here to buy a vehicle. read more

Needed to buy a car for my wife to use for work. Stopped in and found what I was looking for and the process of dealing with sales was easy and pleasant. Then came the Finance guy. What a jerk! Super high pressure sales technique to try and force us to buy protection package (extended warranty, paint protection GAP,paint-less dent repair, GPS theft locator) for about $4000 insinuating that was required by the credit union in order to finance. Which he stopped just short of illegal behavior. When it be came clear I would not buy and knew his insinuation was illegal he became angry and made rude comments. Ruined the experience. I would not recommend this dealership until the F&I guy is gone read more

My wife and I recently bought a used 2019 Lexus RX 350 from Jeff and he did a phenomenal job... Initially there was a slight issue with the finance area trying to add a few items to the final purchase price without our knowledge (that we did not agree to upfront) but once we discussed with them and they removed the charges, we were very pleased. Overall, a good car buying experience for us that only took about two hours from start to finish. They also gave us a reasonable offer for our 2013 trade-in. So, I would use them again... great job by their salesman, Jeff! read more

Buy be Ware drastic price change when closing deal returned portion of money still short 773.61 then a week later returned van they wanted 1146 dollars to make repairs that should have been addressed upon the dealer prep. terrible and upsetting experience. judd s. read more

Courteous and prompt. Fixed my problem with minimal inconvenience. I really appreciated Charlie, the courtesy driver, and Jeff in service for helping me. Will be using their services again! read more

They never call you back! Worst dealership I ever had to deal with. They don't stand behind the warranty they sell you they just say there nothing wrong came to find out my drive shaft is bent. Ever talked to the manager he never calls you back either. We are driving further away just because there the worst. They need to hire people that care and give a crap. read more

Back in August 2015 my family told me to stop by and see John Hurst for a new vehicle. John was able to get us a great deal, and never once did he pressure us into anything. We test drove a few different vehicles, and John was up to date on all of the products and changes in them since the last model. Today we took the vehicle to get it's second oil change and tire rotation. Darrin in the service department got us checked in and even updated us on a new update to the onboard computer that would take a few extra minutes. Five minutes later we were out the door. I read comment on people taking their used vehicles here and getting scammed. First off, who says the second opinion mechanic was any better than the service department here? Secondly, they complain about the amount of time it takes to service vehicles. I'd rather the professionals take their time and do it right the first time, rather than risk my safety. Third, you talk about your used car in your comments. Maybe it needs to be serviced more often, and it wouldn't need more attention. Lastly, if you have issues with service time and quality, maybe try doing the repairs on your own. I would highly recommend anyone to look into a new vehicle purchase, and service on their vehicle here. They have always treated my friends and family great in sales, service, and finance departments. Make sure to ask for John Hurst in sales when you go! read more

The initial presentation was very good and the purchase was made quite easily with my salesman, Joe Sylvia, and Jay in Finance. My purchase was a CPO 2020 Ram 1500 that I'm very happy with. I mistakenly thought that Joe had put the paperwork for the transaction in the glove compartment, when in fact, it was just the registration. No problem I figured. I called Joe to let him know that I didn't have my information and he said he'd follow up on it. I didn't hear back, so I called him again, left a message and didn't hear from him. Eventually I called him to remind him that I still had none of the information for the transaction. Additionally, the temporary registration expired and I wanted him to follow up on that. He did return that call and left a message explaining that the out of state registration was handled by another company and he had no control over that. Surely there is someone at Crystal who can track that. It didn't happen and I'm driving an unregistered vehicle. He told me I'd have to call Finance to get the copies of the paperwork I don't have. I did put a call in to Finance and never received a return call. I've called Ron Roppolo, Sales Manager three days in a row, I carry my phone with me everywhere I go and haven't heard back. Today I called Ryan Young, General Sales Manager and haven't heard from him. I can't imagine why Joe never followed up to minimize the problems. I have noticed in previous reviews that the person responding asked unhappy customers to call (352)597-1265. What's the point, they won't take or return phone calls. Why aren't they reaching out to their customer? There were three recalls that weren't done while the truck was at Crystal. I had to have them done at a dealership in South Carolina. Now I'm wondering if the oil was even changed before I bought the truck. The sales transaction was great, but customer service after the sale is definitely lacking. read more

I took my Jeep in when my engine light came on and spoke to Darrin in Service. Being from Canada I didn't know what to expect, but within a few hours Darrin got back to me with the problems. He told me that he would have to order the parts, and they wouldn't be in until the following morning, but everything was covered by the extended warranty I had taken out. He even told me that the warranty also covered a rental vehicle. He made the arrangements with the Rental Company down the road. Sure enough, the next day he called midday to say the parts had come in that morning, and the vehicle had been fixed, road tested, and was ready for me. I had never had this type of service, professional approach, and responsiveness from my dealer back in Canada. To Darrin, and all the wonderful, knowledgeable, and friendly people at Crystal Chrysler Dodge Jeep of Brooksville, I Thank You! You made my stay here even more enjoyable! Sincerely, Dave N. read more

We leased a Jeep Patriot through Crystal, a 3 year lease. We turned it in after 3 years and leased a Renegade. The Patriot only had 17,000 miles on it so they really wanted it. They screwed the transaction up. Chrysler charged us a lease disposition fee which is waived when you lease again but we had to argue about it for several months before it went away. The dealer was also slow in making the last payment on the vehicle to close out the lease. Chrysler kept calling us for it. It was negotiated as part of the new lease deal, we were done with the old vehicle, they grounded it the moment we came in the door. Well, here we are now, a year later and that last lease payment still shows on my credit report. I have been calling Sal, who wrote up our paperwork, ad-nauseum to get this thing rectified. They finally stopped calling me about the payment but it is still on my credit. Never, ever, would I go back there and for certain, I would never finance through Chrysler Capital again. They have other options. like ALLY. My next vehicle will be a Nissan, their service is superior and they give free oil changes. read more

5 of us bought jeeps from these guys to include my son. Bought a Used CERTIFED jeep, or so called certified. because it just hit their lot I could not test drive it Until it was CERTIFIED. LOOK UP What they are suppose to service.. One being the rear. Also bought the recommended warranty and specifically asked will the jeep be covered because it lifted with 33 tires on it, the sale rep chuckled and said of course the reason we use this company. Paid separately. which means the warranty was not financed into my loam amount. $2600 well was enjoying the jeep for two weeks then had trouble with the motor bogging down while on the trails, come to find out it was the lifters only firing on 5cyl.. Ok shit happens.. My mechanic fixed the issue, running great... then the rear axel seal starts to leak and makes noise.. this is 6 weeks into owning this jeep and 4x on the trails. My Mechanic takes a picture of the rear and the plug still had factory paint sealing ot on.. well certified techs missed checking the rear.. because it was filled with milky oily water. Call the warranty company Guess what they don't cover because the jeep is lifted with 33 tires. Talk the finance guy.. and he remembers that my son and I both specifically asking will the warranty cover the lift !!! YES YES YES so he calls them to work it our, after about 10 weeks... said because of covid they said not covered because the Finance guy Sal Never checked off MODIFIED ON THE WARRNTY. So now I am not only $2600 for a BULLSHIT WARRANTY, But the cost to fix the other things that broker like the lift kit arms, the tapping in the motor from the valves, the rear main seal, axel seals and so on. Asked for my warranty money be refunded.. hey no problem let me get with management... I hear nothing, although calling every other week... crickets ! finally go there in person and get loud and demand action... manager comes and assures me I will have a check mailed the next day...A WEEK LATER NOTHING., I calm down call again.. and again again.. stopped in there again GOT LOAUD AGAIN finally I receive a check for $1900 11 MONTHS LATER ........ WTF where's the rest of it.. They try to tell me that they paid out to fix the first problem.. which was only 400 of 900 it cost me. Their employee never checked off MODIFIED and I have to pay for his mistake. NO WAY... finally after another 2 weeks I get a few hundred more I still lost out... THATS THE GAME THEY PLAY... DONT ANSWER AND YOU'LL GO AWAY.. MY ADVICE STAY AWAY. So we went to JIM BROWN Dealership for my wifes 80k jeep.. great service even fix the a couple little chips from road rocks the warranty covered during the oil change.. and didn't even have to ask... Now that's service.. read more

What a horrible car buying experience! Slimey salesmen tactics and manipulation. We opted out from ever even considering this company. Once they finally LET us walk out the door, that is! Surprised they didn't chain us to the desk! Worst 3 hour shopping we've ever experienced, anywhere, ever. Insulting, coercive, and completely insane. You have been warned and nothing here is overstated! read more

Don't do it, I went in and agreed to buy a vehicle for the price it was online. When I went to sign the papers, the price was different. I pulled it up online and the sales manager said well there is something at the bottom for errors and omissions, I cant let it go for that. Now its been 4 months. I have had at least 10 calls not returned, cant get a title for my brand new jeep! cant get any help! read more

So Brent Moore the service manger told me that if I gave them 5 stars And if I mentioned Dillon ward the service writer in a review on Yelp for crystal chrysler dodge jeep of brooksville that he would in fact replace my battery for free in the jeep that "just went bad" from sitting there since 7-26-2021. Because they where wanting to charge me $280 for a new battery. so as you see and the beginning of this review. I did in fact put 5 stars and mention both of their names!!! By the way the jeep was towed there because the all the lights came on, on the dash and it wouldn't drive. But they said that the batt was perfect, all cells were good and at the right amps and volts When it was dropped off. So I had to buy a transmission control module for $900. read more

They took two ours to do an oil change and tire rotation that I would do in les than 1 hour. Also they don't offer car wash after they do your service read more