Estrella was simply amazing, exhibiting exceptional politeness and professionalism. We attended the establishment on Tuesday during spring break week, thinking the early morning would be a slow time; we found the store to be packed and understaffed. Estrella greeted us with a warm smile and welcome. She efficiently managed the registers, handled tickets, and replenished the salad bar single-handedly while attending to customer needs with a consistent smile. During our nearly two-hour visit, thanks to our Fun Pass, Estrella maintained an uplifting and pleasant demeanor towards everyone. She truly deserves recognition and a raise. read more

On a snowy spring day, we came here for some fun games and lunch. They also had some discount codes on their website. We haven't been to a chuck e cheese since we were kids, kinda missed the robots singing but the new TV display was nice and they had Chuck come out and dance with the kids for about 5 minutes. They had some really good deals on their website, we got 2 unlimited game cards for 1 hour for $53. That was a great price for 2 kids to run around and play for an hour. You can also pause the cards whenever you want! We paused ours to eat, and then once you scan it for a game, it will unpause. They have a lot of fun games that even adults have fun playing. The prizes to win are a lot of points, so it will take time to win big. We got 2 pizzas, both with stuffed crusts, and the food came out very quickly. The kids loved the pizza, I thought it was better than going to little ceasers. Some of the flavors in the soda machine were not very good, they were likely running out of the syrup because all that came out was carbonated water. This is a great place for kids to play and eat, highly recommend coming here. The kids had a blast, and it got us out of the house for a bit for a good price. read more

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The staff here treat you like they're doing you a favor. my order wasn't correct and they feedback I was provided was " you got what you paid for" my another penny will I waste here to be treated like my purchases and time aren't valued. I wasn't asking for anything free only to fix the mistake but no ownership. typical for this location. maybe pay your people more & the caliber of service might change moving forward we will be going to the Main Event read more

They redid this place and it is actually very nice. The girl in the kitchen making pizza came over and checked on us and asked if there was anything she could do to make our experience/food better and I thought that was the sweetest thing. Everyone working there was younger and definitely cared about their job and service which is rare in today's time! Shout out to this amazing staff read more

My Son Had His 3rd Birthday Party And I Was Some What Satisfied With The Outcome!!! There Is A lot I Can Complain About But The Only Thing I'm Going To Complain About Is How They Definitely Can Run You For Your Money!!! I Had A Party With 10 Kid and 24 Adults The Kids Got Cups And We Got 3 Pitchers For Drinks!!! Coming To Find Out That We Had To Pay $2.99 For Paper Cups When Our Person Taking Care Of Our Group Could Have Been Like Yeah I Can Get You Complimentary Cups!!! But instead I Paid $44.65 For 15 PAPER CUPS!!!! But Other Then That Everyone Had A Wonderful Time read more

I love to just go to Chuck E. Cheese just too eat their pizza and salad! I mean it's fun for my kids too. lol

If I could put 0 I would! I am beyond upset over my experience and I reached out to guest relations for them to lie to me. My daughter had her 3rd birthday at this location. Number one the "party planner" was constantly in my ear telling me when and what to do for her party. Then we were forced to sing happy birthday with not everyone at the table. Then told my daughter has to go to ticket blaster now. Kids were taking things from my table that i paid for. People came and tried to eat from my daughters cake. Then icing on the cake of rude! We had 20 minutes left in the party so we began opening my daughter's gifts. In the middle of the first gift. Ms party planner came in my ear and told us to move to a game room table 3 minutes after we just started gifts. Beyond terrible experience. I asked for a refund from guest relations they said "oh you didnt move we checked cameras" check again because here are time stamped videos at different tables! If this location sees this review, I WANT MY MONEY BACK! read more

Chuck E. Cheese - 2:15 began 2:18 moved - Pizza Near Me - Colorado Springs, Colorado

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Not only was every single table taken or dirty but I stood around for a solid 10 minutes without anyone showing up to clean any tables for my family to sit at. read more

Chuck E. Cheese - Every single table was dirty. - Pizza Near Me - Colorado Springs, Colorado

We had my grandsons 8th birthday party here. Everything went great! The wait staff was excellent they were very attentive and made sure the kids and adults had everything we needed. The ticket machine was a big hit he had so much fun and also got 1000 ticket voucher. All the games were working and spitting out some tickets. The food was excellent including the salad bar. This was the best experience we've ever had in any Chuckie Cheese . With the birthday package all of the kids received a wristband that allowed them to play for free for two hours that was a big change, how nice. Like I said best party ever the kids had a blast the adults had a blast it was a win-win situation and the price was right. Plan on having the rest of the kids party here too. read more

Chuck E. Cheese - Birthday pictures with Chuckie. - Pizza Near Me - Colorado Springs, Colorado

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... I don't really want to say cups were small was really loud they kinda ignored us slightly

HORRIBLE PLACE. I went here and was pregnant, I got food poisoning from the pizza and then went to report it and nothing came from it. They are disgusting and I would NEVER trust their food. Awful. Restrooms are very dirty so I can just imagine the kitchen. read more

This place is great. Looks like all the bad reviews are from several years ago. We have been going regularly since 2019 and we absolutely love it every time. Have corporate bring back the summer fun pass so we can go a lot more. Thought the removal of the play tunnels and animatronics would be bad. Hasn't really made much of a difference to the experience. read more

Food was great honestly. It's come a long way in recent years. I was here with a friend and her kids. It was incredibly busy considering it was a Saturday. That's to be expected. The problem I had was our food and personal belongings were at a table while we walked around and played. Along with some tickets from the games. Someone came and bussed our table!! TAKING ALL OF OUR PERSONAL POSSESSIONS WITH THEM!! What the heck? They did give us another order of our food and our tickets back. We were out a few pairs of sunglasses and an asthma inhaler. Pay attention to detail guys. Don't take your customers stuff. Especially medical equipment!! read more

Fix your stero system it is terrible . Feed back and way to loud. Gets very crowded if you come get there early read more

It is a ripoff how the games are 15-25 credit points each. My three kids had 225 points each. They were only able to play between 4-6 machines. I paid in total $76.00. Of course the food is good. But I will not be bringing my kids back to play here. Different experience from Guam CEC. read more

This is the ONLY Chuck E. Cheese location that I have ever brought my kids too, & it's been a while since we've visited ... and I must say that this place has went to complete H***! Though at first there seemed to be a shortage of employees, as we sat there more and more employees seemed to surface ... meanwhile the video games were out of tickets, the pizzas were taking 1 hour+ to come out and then they were cold. There were people (including myself) walking back to the counter with our numbers just to get our pizza! The "unlimited" salad bar was empty ... the drink station was empty, there was a bus bin sitting there the entire time, all of the tables were dirty, there was food under the empty tables, it was absolutely disastrous! Then, my friends daughter went to tell an employee that she wasn't getting her tickets, & the employee named Ciara (sp) who was supposedly a manager told her that "without a receipt it doesn't matter," which sent this 7 year old girl back in tears. When her mother & I went to the counter the same employee was EXTREMELY rude and when we asked for a manager, exclaimed that she was the "f******" manager ... along with some other explicits. There was one helpful employee ... Reanna. She was extremely professional & helpful ... she tried to do everything she could ... but she can't run a restaurant by herself. She advised that they'd be "working" on Ciara's hospitality because she struggles with that. Wrong career choice maybe? We spent well over $200 in the establishment and it was the biggest waste of money ever. Usually $200 at CEC means a good time. Not at this location. I also forgot to mention that they played the announcement over the speaker about 4 times promising that Chuck E. would be coming out soon and not one time in two hours did he appear for the children. read more

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I got a coupon in my email and even got a redeem code, when I got there they said my phone number wasn't connected to my email so it didn't work!! so they had to turn away me and my kids!! even though I had a picture of the coupon and the code and email with the coupon. my kids were crushed total disappointment!!! The manager said there was nothing they can do. Classic bait and switch!!! Horrible experience for my kids!! read more

I had my kids birthday party here and it was OK but I don't think I would let them choose to go back for another birthday the food is crummy and there's really not that much to do. I feel chuck e cheese has gone downhill. read more

The staff is very friendly and helpful-we ordered two pizzas & I asked for one without sausage, and told the employee three times "no sausage, please!" So both pizzas had the wrong toppings when they came to our table, so they fixed our order & let us have the incorrect pizzas for free. The pizza is also a lot more tasty than it used to be! My niece was having her b-day party and besides the pizza being wrong, they did a very good job with the party and our hostess for the party was also vey helpful and friendly! read more

Horrible service. One of the leads was cashiering when I approached the counter- he suddenly decided he was done. Mumbled something without making eye contact and just walked off. I was left standing there with four kids including a toddler for too long before someone asked if I needed help. Toddlers don't stand btw. The lines are a mess and everyone cuts you- I'm talking at the register not the games. I stood in a line mess forever to order a beer and the girl said she wasn't old enough to help me so I was sent to another fucking eternity line mess. That needs to be improved. The place is small, crowded and filthy with terrible service. OH DEAR GOD WHY do your card machines take so long to process? A lot of games were out of service while others were glitchy. The games that worked are terrible quality and you mostly earn two tickets for your effort. I hate this place more than I can express. read more

I took my kids there and I expected to dred it. However the pizza was good and the service was good. The games worked fine and I only saw one game out of order. Compared to its I'd have to say you get more for your buck here. read more

It was quite fun. If you took your friends with you it could be a fun experience to play games and stuff. The pizza is actually not that bad. And the employees are friendly read more

150.00 for a 7 yr olds birthday. 3adults 2 kids. Crappy pizza, good salad bar, ok cake. On birthdays they let the kids go into the ticket zapper machine (floats tickets around them in the air for them to grab). Well, don't count on it. The woman in charge told our 7 yr old grandson they changed their policy 2 months ago and they only let those who have reserved party's do it now. He had looked forward to it all night. Offered to pay additional to let him. Still no. Made a 7 yr old boy cry. Didn't care. Will never go back. Not exactly where a kid can be a kid. read more

Not very big. Small selection of games for younger children. Would be nicer if they built a larger maze and a little friendlier for smaller kids like toddlers. Bathroom was clean and customer service was alright. read more

Worst place I have ever been too, food and games less than mediocre, attendants nowhere to be found, games broken, why is this place still in business ? read more

1 Star. I gave this place one star. Only because the food was pretty good. But I could do a review on Pizza Hut and say the same thing. But here, not only do you expect good food but a kid friendly place. This place sucks. It is unsanitary, the floors are full of pizza crust, tickets, napkins, receipts, and cups. Most of which stayed in place during my 1 hour stay. The customer service was fair. Maybe less than fair. It seemed more like a high school. Workers on their phones, giving short answers, and no one who knows what's going on. For example, CEC was supposed to come out and do his little "ticket splash". The timer counted down as all the kids waited and nothing. After much confusion talking with multiple people, we figured out that nobody knew where he was. 10 minutes later another countdown and when he came out it seemed like he knew nothing of what was going on. He walked straight out and stood by the ticket counter. Posed with a few kids. And back to his cave he went. In most CEC establishments he would dance, wave, interact. This place was an embarrassment and a waste of time. If you get anything from this then it should be this "NASTY, UNPROFESSIONAL, AND A COMPLETE LET DOWN TO CHILDREN". But good luck if you do go. read more

I had my daughters 2nd birthday here and it was great. The staff was super friendly and very attentive. My family had a blast. You just can't beat the price for that many people to have a good time. I will defiantly be back. read more

Booked a birthday party for my four year old. I got the biggest package available which is the superstar package. Our host did not seem like she wanted to be there at all. We arrived on time and none of our birthday decor was ready. Only half of the table had a table cover on it. I paid for a pretty in pink birthday themed birthday and the only thing pink we got was a cheap plastic table cover and one balloon. The cups and plates weren't even pink. I paid for 2hour unlimited gameplay for the kids, but the party was organized in a way which only the kids 30min tops to play games. When it came to the actual birthday cake and singing, every kid in the birthday area was sang to at once. When it came time for us to say the name of the birthday child you couldn't even hear because 40 other people were saying different names. Chuck E Cheese came out for about 5 minutes and left. The piñata was a rip off. Not only did it not even break properly, but there were 10 pieces of candy and 15 tokens inside. I could've bought my own candy at the store for cheaper than that. Overall, I would never pay for the superstar package again. If you want to do a birthday party, bring your own cups, plates, cake, and goody bags. The 2 hour unlimited play is a complete scam. Buy your own tokens for the kids and run your own party. I promise your kiddos will be way happier! Also, my friend got soda from the fountain and a hair came out. It was IN the machine. The staff did nothing about it and didn't even apologize. read more