This Chuck E. Cheese experience was far worse than usual today. No ice! The napkin dispensers are empty except for a dirty crumpled up one setting on the top of the empty dispenser. There is also a tacky sign saying you must see the front register to obtain a lid for your drink. It has grammatical errors. The staff turned the televisions off with Chuck E. Cheese programming 15 minutes early. My kids LOVE watching that, and we did not even get here until after 8pm. Chuck E. Cheese closes at 9pm. Therefore the television programming should continue until closing time. Games should remain on until closing time. I am very angry. My child approached 2 separate employees to let them know THIS IS NOT OKAY. Both blew him off saying that they are closing. If you close at 8:45pm, post 8:45pm as closing time. Do not tell us (and the children) you are open until 9pm, and then disappoint them by shutting down the fun at 8:45! Boo! They even shut off the soda machine prior to 9pm. This is truly outrageous. We cannot even get a refill to take home. Also, this was a FULL HOUSE. Many customers present. Very rude to try to run them out early. read more

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It's my and my baby's first Chuck E. Cheese experience and it was surprisingly a good one. The atmosphere here is like a kids heaven, even my 14 month toddler enjoyed. I'm happy to see he is so excited to explore the things here. The foods are pretty delicious and better than I expected. The pizza is very cheesy and flavorful. The fries are soft and plain but good for babies. The salad bar is fresh. I think we will go to Chuck E. Cheese more often, because our baby likes here! read more

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If I could give a negative -1 review on this location I would the worst and most rudest cashiers for no reason it was our first time being here and any little question we had they would answer in such a rude and annoyed tone such horrible customer service please work on having a more welcoming environment horrible. I was really disappointed with the service I received here today the attitude from the staff was completely unacceptable. I was met with eye-rolling/interruptions lbluntness] when I asked a simple question about ranch anything It felt like our presence was a nuisance to them. I won't be returning if this is how they treat their customers read more

Now I remember why we quit coming here! Last trip they surprised me and we had a good experience. This time around a complete 180! I don't know if its because they are short handed or what. However it does not excuse attitude and rudeness from the staff here. The fries were not cooked all the way! Can't get help from anyone at all! Waited in line and for an issue with a game. I walked to the machine and waited 20 minutes and no one came. I went to let the manager know and she acted like I was a bother to her and was more rude than her employee. They don't not wear name tags here so I asked for the managers name and she flat out refused to give me her name. The food was lousy, the service even worse and the whole experience just made me realize why we do not come here. The manager is not a very good representation of this establishment! Horrible Horrible Horrible! Never again! read more

It's been a very long time since I've been to Chuck E. Cheese, but this is where my 8 y.o. grandson wanted to go for his 8th Birthday. We had a delicious pizza, and all three kids played games and/or rode on rides for about $50.00, which isn't that bad of a deal! All three of our Grandkids had fun ( Age 13, 8, 1). Staff were all friendly. There are a wide variety of games and rides available. The restaurant has several options available for food/game packages. The vibe is fun for the kids! Right now, they are playing Halloween music. read more

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Absolutely awful experience. The customer service at this Chuck E. Cheese was some of the worst I've ever encountered. One of the employees was openly rude, dismissive, and acted like helping customers was a huge inconvenience. There was constant attitude, zero patience, and no attempt to be polite or professional. This is a place meant for kids and families, yet the staff member we dealt with seemed irritated by basic questions and interactions. It completely ruined what was supposed to be a fun outing. Management seriously needs to address the behavior of their employees, because this level of service is unacceptable. I would not recommend this location to anyone. I want to say the lady's name was Dedianna, truly so rude. read more

This is the first time we came to this location. Eric is very kind, energetic, and friendly. He gets it and he embodies the importance of hospitality in this type of industry. His customer service level is above and beyond. Thank you for adding to our happiness for the day! read more

Star Review for Laura Hernandez and Christopher at Chuck E. Cheese Every time I visit this Chuck E. Cheese location, I'm reminded why I always come back. Laura Hernandez and Christopher truly set this place apart from any other location. They consistently go above and beyond to help, serve, and ensure that every experience is positive and enjoyable. Their professionalism, integrity, and strong work ethic make all the difference -- they genuinely care about their guests and it shows. The entire team reflects the same positive attitude and high standards, which makes doing business here a real pleasure. Thank you, Laura, Christopher, and the whole crew for always maintaining such an excellent level of service and creating a welcoming, happy environment! read more

Worst experience I've encountered especially reserving a reservation for my daughter's birthday party . Low review for lack of communication, poor costumer service , no guest service , bunch of young kids working this area with attitude like you're inconveniencing them. From the moment I walked into this place I came across workers with attitudes over a miscommunication between a previous worker not properly communicating for the day of the party, to a employee rolling her eyes , with a attitude when asked for plates / supplies for food. To a worker arguing and getting upset about an order of food being incorrect. I don't know how this place is still in business with not only the price of that food / games but the disrespect and attitude's there workers express. Like there happy and miserable working there.. Never will I come back to this place nor recommend to any family/ friend(s) read more

Layla, was the most sweetest person that I interacted with while attending a birthday party here. Walking in, it was questionable, while ordering I got the the vibe the workers DID NOT want to be there. Layla was kind, very attentive to our party, had the patience for all our crazy children, and did it the biggest smile, and the softest voice. She very much made this experience so much worth it! I wish a lot more of the workers here are just like her. Definitely will be coming back, thanks to her! read more

I didn't order food as they are over priced. Some of the employees that work there do not care about Special need children. I bought a 60 min card and apparently you can only pause the card once or twice which means your forced to play the card so if I was you I would buy the points. I also bought the trampoline to jump all day. I didn't get the socks cause my child had grip on them already. So when we go to the trampoline place the attendant slams door on my child almost pushing him back and I said what's the problem. He said does he have wrist band and I said you wanna see receipt. And then he's like wheres his socks and I said lady in front said he don't need it. We argued. Not only that but he didn't ask any of the other kids where there socks or wristbands were. And then he just sits there on his phone. Instead of attending. I could sub poena video footage and show kids go in with no socks or wristbands from yesterday. This place likes to discriminate. read more

Chuck E. Cheese - On phone instead of keeping the trampoline area safe. - Pizza Near Me - Goodyear, Arizona

Customer Service at this location is Exceptional! On a semi busy evening - while a few customers lost their cool because the store was short staffed - Erik the Manager kept his composure. My party and I were amazed how Erik managed several tasks as he handle customers and managed all the other tasks. Food and top notch service by Erik! We had an amazing experience at this location because of Erik commitment to high leve customer service! read more

Chuck E. Cheese - Pizza Near Me - Goodyear, Arizona

Went here with my son for a birthday party, and came home with pink eye! They do not sanitize the machines and they really should. I know I got it from here because I hadn't left the house days prior or the day after. (SAHM) They need to invest in better sanitation practices. I will not be going back. read more

We had a great experience at Chuck E. Cheese for my grandson's birthday and wanted to give a special shoutout to Chris. He was incredibly kind, patient, and welcoming, and really went out of his way to make my grandson feel special. His positive attitude stood out and made our visit extra memorable. Thank you for having such a wonderful team member who helped make my grandson's birthday a great one! read more

Went to a birthday party on 08/16/2025 to the Goodyear location. Was very disappointed. The coordinator (Laura) who I was told was the GM was a total nightmare, Laura had such a bad attitude and little to no professional mannerisms. When it was time for the party next ti us to pay she came in and asked for the card that was going to be used, lady paying showed her it was damaged and said let me know if you have any issues. Laura took it anyways tried to swipe tap or insert then came back and yelled your card declined multiple times. We all stood quiet & embarrassed for them. Instead of pulling her aside and speaking to her quietly she humiliated her in front of a medium size group & her guest. Never again going to that place. How sad that one person ruined our experience! read more

We had a great experience at Chuck E Cheese today. It has been a very long time since we came, but I like the new way they do the unlimited games for an hour. Plus the staff was extremely friendly and it was clean and not too loud! read more

Friendly staff and clean place - my son is 3 and we wanted somewhere inside at low cost to spend some time out of the house. Pizza was pretty good and we only waited 10 minutes for it while we played games. I was worried about the age for games because 3 yr olds are limited in arcades sometimes, half the floor was a perfect fit for him and the other half was for older kids. They even have a tiny air hockey table. Really enjoyed the experience and will be back. read more

We took my kids here in the middle of the hot summer. I'm an 80s baby and it's been decades since I had set foot in a Chuck E. Cheese so I really had no idea what to expect. However, it was actually a really fun day. The pizza was decent and my kids (4 and 2) enjoyed the little rides and games. While I probably would not come here in the cooler months since we would rather be outdoors, this is the perfect place to go on a hot summer day for some fun with the kids. read more

First of all, the front desk lady was extremely rude. She kept rushing us when it came to paying, when the card reader wasn't even ready. Second, the 2 alcoholic beverage rule was a little ridiculous. Anywhere else does not have this rule. 2 watered down light beers isn't enough to do any harm. The vibe was not like the Chuck e Cheese we all remember. It was awful and cold feeling. The workers were not there greeting with a smile. Everyone looked completely miserable. Also, what's up with the ticket system? Like yeah it's cool to play the games, but only winning 1-5 tickets? Come on now. Half the prizes my son wanted were "unavailable" because the case they are displayed in doesn't open. All around just a terrible experience. I will NOT be coming back to any other Chuck E Cheese again. I will stick to Main Event, Dave and Busters, or any other like businesses. read more

Another awesome experience.. Better staffed these last few times. Food was great. Kiddos had a super fun time AND they added a $12. Jump Zone and it's worth every dollar! Eric sticks out he's alway upbeat treats everyone like family so I definitely want to give him a big Thank you.. We really respects him! The salad bar is always stocked and clean. Good place for a family gathering. read more

FUN and Safe!!! We had a family day out and I'm happy we pick this place. It was super clean and the food was grate! All you can eat salad bar and Stuff crust pizza. Eric was very nice, helpful and professional. I would definitely recommend this place to family and friends. read more

Waited for an hour to get food! Managers excuse was they were backed up in the kitchen! There was a birthday party going on I thought this is a popular place for that and they were handled accordingly,(staff wise) but also still maintain the flow of people that are there with family on a typical Sunday! Manager had no sympathy! read more

Is the manager that doesn't know about loyalty rewards still working here? My family was building up points and going here often but this old hag lady recent manager was so aggressive and didn't like that we've saved points for being loyal. Someone fire her please I don't want to come to chucke cheese that's so confrontional towards their loyal customers read more

Food was ok.. service was..ok.. just not really all that.. "fun". Not the Chuck E. Cheese I grew up in. Looked like they purchased all of their games & equipment off of offer up south of the border. read more

I used to go to the one on Northern & 35th Avenue. However, the manager was rude. So, I switched to the one on McDowell & Dysart. Wow, there staff is AWESOME. Today my family went. They were short staffed. However, Jessica & her staff were Outstanding. You could not tell. They made our experience fantastic! Thanks Jessica & team! read more

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This location is great. The pizza was good and there were no machines that were down. The entire place was clean and the workers were very friendly and helpful, I will defiantly be coming back this summer. read more

I discovered hundreds of tokens for Chuck E Cheese's in my closet that I had forgotten about. They no longer take tokens, but they exchanged them for play cards. Not wanting to waste them, and knowing that our now 12 year old won't want to hang out at Chuck E. Cheese's much longer (if ever - even this time), we invited a friend to join us and they played away on the games! This Chuck E. Cheese's seems a bit more geared for the older kids than the one by my house that has been closed for years (which is why I forgot that I had the tokens). They accommodate the little kids and the older kids at this location. I was even surprised to see many adults playing some of the games. The manager and employees were very friendly and helpful about converting the tokens into play cards. The pizza was served super hot. My kid wanted more red sauce on our pizza, yet the other pizza served to our table had plenty of red sauce so that was inconsistent. Some kids might not like much sauce, so whatever. Not a big deal. I was shocked that the play cards lasted longer than expected!! We have enough credits to go back after hours of play! And, yes, our 12 year old had fun and wants to go back (which I wasn't expecting!!!). They had plenty of stuff to keep the bigger guys busy and every kid loves pizza!! For me, it was great because I have so many wonderful memories that have been created at CEC when our guy was little!! read more

Let me start off with saying that the (i think he was store manager) Store manager ERIC was great. Customer service was the best.. there was a lot going on with the under staff they have but they hung in there and made it work. Although the show wasn't working and it seemed as if they were understaffed, my daughter still enjoyed her birthday and I appreciate Eric for all his help while hosting, cashiering, doing the tickets and working the kitchen ... customer service was great even from the staff.. read more

Didn't eat this time. Took the kids to a bday party. The staff was friendly the games all worked and the restaurant was clean. The bday party was a blast and the kids really enjoyed them selves. When Chuck E. Came out the kids went nuts, it was cool. Great experience this time around. read more

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I recomend this chuck e cheese even the new look to it nice staff food's not great the games are fun

So, our family went to Chuck E. Cheese last night and had the BEST time! For reference, we have a 5 year old and 2 year old twin boys. My husband and I saw on our map while looking for pizza in our area, we had a Chuck E. Cheese. Out of nostalgia we thought HECK YEAH! Let them experience that. - OMG! the staff amazing! So sweet and respectful. - The pizza was good. (Kids loved being here so much we didn't have time to sit down) - The games probably required any where from 1-3 points and they also offer timed play. - The BEST part was that all the games were inclusive to toddlers, kids and teens. If you have gotten this far. We a family of 5. Felt very special because they put on the Chuck E. Cheese costume and interacted with our kids. This place doesn't get enough love as it should. We will be returning and canceling out Peter Piper. read more

We decided to bring our son here after a Drs. apt since he's seen commercials and really wanted to check it out. Food was good, place seemed pretty clean but what really made our visit was the employees. They helped us navigate the menu and points system and absolutely spoiled our son! I really wish I had gotten their names because they all deserve recognition. Thank you ladies for making my son's day. Really meant a lot to us! read more

It is a nice place for kids under 10. The pizza was good! The cookie cake was good! I liked that you can buy a game card for certain unlimited minutes. 45min card for $25. All the games worked and the kids got enough tickets to get a few small prizes. The kids had fun. read more

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Place was clean, fast service time for pizza, salad bar a bit under stocked, soda area clean, quite a few games were down or low on tickets. The place was not busy, most likely because it was a week night and right before Thanksgiving. Pizza was hot, salad bar was ok, drink choice was plenty. Table was clean, napkins supplied, only thing was plates were not brought out with pizza, had to ask for them. Employees were hard to track down, even when we arrived. read more

This place knows it's literally the only option for a preschooler's indoor birthday party, but they do more than the absolute minimum to make it pleasant. The pizza is ... pizza. They have a salad bar that's a bit better than average. None of the food is ridiculously expensive, and it's a little better than it really NEEDS to be. The "rides" are great though, for little kids... or they would be. Seems like the pandemic hurt the carnival ride industry: a third of the machines were broken, and the token system was replaced by a not-fun card system. The stage attraction has downsized too. read more

my son was turning 3 so we decided to do a chuck e cheese party , we were a little confused at first since it was our first time ever being in a chuck e cheese let alone host a party at one. the manager erik was super helpful and accommodating to our party of 30 10 of them being kids. my 3 year old had a blast. if you're considering having a party here for your child id definitely recommend! our whole family had fun! shout out to the manager erik he deserves a raise !! read more

Had to continually ask to have the tickets added to my grandsons card, as they weren't going on like they should. The card I had was a few years old, and I thought that might be the issue, but the manager didn't address that. The whole episode is too long to write about, but I would just say, check your cards after a few games to make sure the tickets are going on like they should. I think my grandson got shorted a whole lot of tickets. Pizza was pretty good, the place was clean. I was shocked to see one employee walking out of the back room more than once, chewing food, and licking her fingers. Employees should only be eating in a break room!! read more

"I visited Chuck E. Cheese in Avondale and it was a blast - the games and rides were thrilling and the atmosphere was serene. Great food and drinks!! VERY CLEAN!! . It was a great night out." I'd also like to give a BIG thanks to Vanessa and Eric!! AWESOME FUN! Thank you we need this time out.. read more

Food took over 30 minutes for one pizza and regular wings. The wings were $20 and this is what they gave. Chuck E Cheese is the definition of a rip off. Price gouging at its finest. read more

This place looks so sad. Machines are empty and turned off. The staff doesn't seem to care to stay on the floor or be up front to take orders. We had to physically find someone just to place an order.. read more

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