This place looks so sad. Machines are empty and turned off. The staff doesn't seem to care to stay on the floor or be up front to take orders. We had to physically find someone just to place an order.. read more

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What a disappointment #Chuck E Cheese in Good Year, AZ was for our little birthday party. With the choices available these days be sure to avoid this #Chuck E Cheese managed by John Riley. My family came here to celebrate my 7 year old grand daughter's birthday. 10 people and $120+ later and with a near empty restaurant (see photos), manager John Riley decided that my 7 year old granddaughter could not use the ticket wind-tunnel because we didn't jump through the right hoops. Manager, John Riley, said it was something about scheduling a party or some other kind of corporate policy with which we didn't comply and over which he (as manager!) had no power. I apologized for my ignorance of the correct #Chuck E Cheese protocol, pulled out a credit card and ask manager John Riley what the extra charge would be to utilize the empty wind-tunnel (see photo). Riley said that it couldn't be done. The wind tunnel HAD to sit unused no matter what any of us did. Riley said that "they" had done some talking about utilizing this big, expensive piece of unused gear, but nothing had been "decided." Well, you keep thinking about it manager John Riley and other #Chuck E Cheese stuffed shirts, but we'll not be back to #Chuck E Cheese in Goodyear, AZ. And if you're looking for more than a birthday party dictated by more than blind, mindless corporate policies, I'd suggest you avoid #Chuck E Cheese in Goodyear, AZ too! read more

Chuck E. Cheese - Pizza Near Me - Goodyear, Arizona

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Ollie and China are such good employees!! I wish they worked in every establishment. They went above and beyond for my family and I to make sure we had a good time. I was also watching them and they were like that with everyone. When I machine ran out of tickets or we someone needed help they didn't hesitate to help with a big smile. Thank you guys read more

My rating is especially specific to the Manager Laura and her team! Today my daughter had her party there and the customer service was above and beyond! As crazy busy as they were she was constantly checking in to see if we needed anything and helped us have an amazing experience! Truly one of the most memorable customer service experiences I've ever had! read more

My granddaughter and I went there today to have some pizza and some fun but we didn't have either. You see I had a great coupon from t-mobile Tuesday that said I could get a free large pizza if I bought $5 in tokens. What a great deal. It was a valid coupon but they wouldn't honor it. They told me that they were a franchised store and the weren't participating. So we went to Peter Piper Pizza. They have better games and pizza anyway. read more

Chuck E. Cheese - Here's the coupon they refused to honor. - Pizza Near Me - Goodyear, Arizona

Food was ok. Betzaide?? I think that was her name. She was new. She is definitely an asset to this place. She was very attentive and helped us with a nice smile!!! read more

The food at this place was disgusting. I came for a kids birthday party and didn't have my expectations high in the first place. The chicken wings looked like they were about a month old from rejected chickens that the came out. I won't even feed my neighbors dog those disgusting wings. read more

Good games for the kids. Pizza is ok to good. The worst thing is no Military Discount. Peter Piper still has Military Discount. Next time my kids want pizza with games were going to Peter Piper. Chucky has let me down! read more

A good place to take your little itty bitty ones to keep cool in the summer. The food is standard but pricier than Peter piper pizza. The games and arcade here is better though and entertainment wise everyone loves some Chuck E. Cheese read more

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This is the cleanest and nicest Chuck E. Cheese I've ever been to. The attendant was constantly disinfecting the games and the place was spotless. We'll definitely be back. Keep up the good work! read more

When you don't want to deal with Peter Piper... You drive your kids 30 minutes down Litchfield and come to Chucks. Added bonus - free tokens for military. I didn't have my ID on me, but I did have my dog tag, and that was good enough. We didn't get a police discount - not that it mattered, but once we saw the military token offer we figured we'd shoot for the gold and ask that too! Score one for Mommy minus one for Officer Bill! Games were clean and worked. Tubes were clean which is nice. Tables were clean. Bathrooms were clean. Basically it was clean all around. I like that each game takes only 1 token. Prizes are good for the kids. Something for everyone no matter how many or less tickets they earn. (Collin 600 - Chase 44) It was a bit $$ even with a coupon. Which you can show from your phone. So google coupons before you go in. It was $55 for 2 lg pizzas, 5 drinks and 120 tokens. read more

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If this review can be passed on to corporate very much appreciate, I spent over $80 on my food and when the wings were bought out two of them were the wing of the chicken which we all know there is no meat on them just bone, it was bought to the managers attention, he said there was nothing he could do that's how the wings are delivered to him and they are to be served as wings. Very unsatisfied never again. read more

Chuck E. Cheese - Wings? Where!? - Pizza Near Me - Goodyear, Arizona

Our visit was a Monday night. Your hand stamped with invisible ink that shows under a dark light and your kids are numbered with the same number as you and so helps protect your children. The employee at the counter helped us get a better deal than even the coupons we had brought with us. As you can see from the pictures we uploaded the areas were clean and there is plenty of room. The pizza was fine nothing to write home about, but then who goes to Chucky cheese for the food? The games were great there was stuff that would be fun for a one-year-old through adults. There were some fun driving games for adults, skee ball style games and basically a little something for everyone. We lost a few tokens to machines that weren't working properly, but that's to be expected at Chucky E Cheese. I'm sure we could've gotten those tokens refunded to us, but we had so many we didn't bother. There is something they have called sky tubes allows you to crawl around probably for the younger kids, and it has one slide that comes down from the sky tubes It was fun for our young children. They did have one monster truck ride that moves around quite a bit so you want to make sure that your child is able to keep inside there were no safety belts in the truck at the time. Employees check before you leave to make sure that your children's number matches yours. Even though it was dark when we left, it still felt very safe in the parking lot. This is the best chuck e cheese I have been to in the USA. read more

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Thank goodness my 6 year old was just so happy to see Chuck that she was completely oblivious to the crappy service we received at this location. 1-Our food took almost an hour to come out with tables that sat after us getting their pizza before us. 2-Tables way empty and unbused for a very long time. 3-When I asked for our cake, they had no lighter or way to light the candles. It's a place where people come to celebrate birthdays...shouldn't you have a way to light the candles? 4-Cake that came out and was given to us was completely frozen. When we asked for a different cake, we received no apology. NOTHING except an employee rolling their eyes and almost throwing another cake down on the table. I wouldn't recommend you bring your child to celebrate a birthday here. Save yourself the aggravation. read more

Had a great visit 10/15/20! Almost gave 4 stars due to loosing a few coins but everything else was perfect I kept it at 5! This was our first time since COVID but we use to come monthly before that. Changes: 1. Lots of game machines closed to promote distancing. Examples- every other skee ball machine closed off. Air hockey closed because it was in middle of other games. One of the two big basketball games closed. I understand 100% for safety but a little sad my kids couldn't play much against each other like they use too. 2. Games that are closed had a sticker on it saying closed for distancing. Sticker was a little hard to see on some machines and my kids lost a few tokens on ones they didn't see the closed sign at first. Half of the machines returned the coin, half didn't. Closed games should have tape blocking coins being put in in the first place so kids don't loose coins like we did. I almost gave 4 stars for that but everything else was great I didn't. 3. No hand stamps. Be sure to bring your phone for selfie with kids. 4. Every other table closed for distancing. Great I wasn't close to anyone else. 5. Chuck E is taking cleaning seriously. I saw the employee cleaning and wiping machines very often. 6. Masks are required. You can take off at the table but while playing masks needed to be worn. 7. Tables were moved out of the way so kids had plenty of room to dance near stage! I'm so happy they still do this, my son's favorite part of Chuck E Cheese. Employee sprinkled the candy ( I think they do the candy splash instead of ticket splash right now due to Halloween) out at end of dance too so kids weren't too close to each other either. The young lady who checked us in was very friendly and kind. I wish I had got her name - she really was working hard. Our pizza was absolutely amazing. I ordered extra cheese and it was the cheesiest yummiest pizza I've had in a long time! I also love they serve the pizza on a bumpy tray - I feel it really helps the crust stay crunchy. The other Chuck E we use to visit served on flat pizza pans and crust would get chewy quick. So with the exception of loosing a few coins I highly recommend checking out this Chuck E Cheese if you haven't been in a while. They are taking Covid seriously and you can feel safe letting your child enjoy it here! read more

Chuck E. Cheese - Pizza Near Me - Goodyear, Arizona

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I'm sure jail food is better than their pizza. Their pizza seems as if they reheat left overs. The boi that "delivered" our pizza to our table almost dropped our pizza in our 3 year olds head which he lives in fear now of chuck E. And my wife got explosive diarrhea from it. Also, chuck E at this location also seems to be on crack cocaine. read more

At the end of the day, my son had fun and that was great. I just left thinking for a place that was empty they sure didn't have any deals or advistisements that made me want to come back. The Boca Raton location in Florida had 5 dollar cheese pizzas, and I would always go and gobble up that deal. The pizza was great at this location. Also very clean, and the employees were friendly. read more

When we arrived, it was not busy. Went to order our pizza and wings at the counter, no one was there. Wait game started.... finally a worker showed up to TRY and take my order, she didn't know how to work the register. Waited again for someone else to help, they finally come by to help with placing my pizza order did not ask if she needed further help before walking away. Now I'm left with the person who is clueless again, she asks me to pay the pizza and come back as she has a long line behind me. The experience lady walks by after I pay and tell her she didn't know how to order wings, family size so we get that in order....30 min just to order food. Food service took a while to get, they brought out the "family size" wings ...5 small Pcs. $20 for 6 small Pcs....went back up to the ordering desk and the ladies simply said I thought you said kids size and disregarded that we paid for the "family size". Spoke with the manager, showed him the receipt. He apologized refunded me my $ and placed another order in for us free of charge. (Which is why I gave them 3 stars instead of 2) Cook comes out and appologies and he says he's been working there for a month, the cashier has been there for 2wks. This place needs some serious help in training there employees. If there not trained they should not be in front with the customers. We will not be returning back. read more

I had to give them one star because it doesn't let me give zero. But honestly we just had the worst customer service experience ever and when we complained to the manager he didn't even look at me or say a word to me. He just handed me my money back. Here's what happened, we paid for the salad bar yet there was no salad in there. So we asked one of the workers if she could fill it up and she said "I'm on it" 20 minutes later and still no salad. Between those 20 minutes we asked her 2 more times if she could put salad in the salad bar and she said she was busy and she would get to it when she could. After 30 minutes of waiting we asked for our money back and as soon as the manager handed me the money back (without even saying a word to me or looking at me) the girl was putting the salad in the salad bar! Really after 30 minutes of waiting! She couldn't have done that earlier. They took my salad plate and didn't say anything to me. I would understand if they were extremely busy, but some of the workers were literally standing around doing nothing. And there's no excuse to the treatment we received from them not even acknowledging me or apologizing for the inconvenience. Never coming to this location again. read more

Thank to Laura and party host at Chuck E. Cheese my child loved the party. They did a great job totally recommend parents having their children's party at this location. read more

Went for a birthday party they sit party tables so close together that you can't get up or put a baby high chair also they were rude to customers and even talked crap about the birthday host because asking for a lighter for the birthday cake . Even forgot to load the 10 cards she bought and instead of apologizing and getting them activated it took 5workers trying to figure out they messed up . read more

Not impressed at all. Glad I didn't pay the additional $10+ for the salad bar. It was messy and not refilled. The soda fountain was out of all but one option. The pizza was terrible and cold. The Chuck e cheese character was clearly less than enthusiastic about his job. My 4 year old liked playing the games and that's about the only good thing I can say. Was checking it out for possibly a birthday party but no way. read more

This place provided us horrible customer service... We have attended Birthday parties here before and it was great. Our experience hands down was horrible. The staff was very inattentive, the lighter didn't work. Come on if your doing the cake as a group. At least make sure your lighters work. They didn't reserve enough space for us. Complete chaos. Manager was not very helpful. Smh! Total a bad experience. read more

Chuck E. Cheese - Pizza Near Me - Goodyear, Arizona

My family & I have been coming for years for my sister's birthday parties, but now we won't be coming to this location again. 1.) My mom showed proof to staff that she received emails (for years) showing that we signed up for the birthday coupons but for some reason she didn't receive any for one of my sisters birthday. They wouldn't honor my mom showing proof of her birth date. 2.) I asked the cashier if they accepted mobile pay or if there was a way to manually enter my card number in (because my magnetic strip doesn't work when swiped) & she proceeded to stare at me with a blank stare and say "uh, no" then AFTER I pay with a different card she states, "oh we do have Samsung pay". 3.) Then, I ask for cups to put separate tokens in & another employee smirks, say NOT ONE WORD, & pushes the cups towards me. 4.) During the duration of this visit, I overheard 3 people getting refunds & other tables complaining about same issues. Overall, there was one only employee who showed us manners & said herself that she would personally take care of my family while we were there (didn't get her name, but she had braces). Management was no help & showed the same attitude of being rude (not to mention we spoke to 2 different managers on site). read more

Disgusting! My husband and I were looking at potential places to hold my daughters 2nd birthday party...and this is definitely not the place. First off, there was pizza all over the floor from a customers table along with lids and straws. My baby daughter stepped all over the pizza! I was livid because the table and floor area still had trash, and yet the customers seemed to have been gone for quite some time. There was trash on every table, and not one to pick it up....we had to actually get someone to clean a table off for us so we can be seated. Then, they never brought us our pizza. My husband had to walk up to the counter and ask for our items...an hour later. On top of that, we ordered BBQ wings, and the wings had both hot sauce along with BBQ sauce (as if they made a mistake and were hiding the evidence). Yet, we noticed no manager but lots of young high school kids working there. Last, after wiping down machines and playing with my daughter because of the filth, I decided to cash in my tickets, which then never spit out a receipt. So yes, there you have it. Visit at your own risk or go to Peter Piper Pizza instead. read more

My kids had fun and the employees seemed nice. But it was very dirty, and we were there as one of the first families of the day. Which means it wasn't cleaned from the night before. Smudgy finger prints all over, dirty bathrooms that smelled like pee, soda machines that were quite gross, empty straw holder that was sticky and nasty, etc. I took a couple pics but didn't want to look like a crazy lady taking pics everywhere. It was only my family and 3 other families for lunchtime today. read more

Chuck E. Cheese - I didn't want to push on the paper towel holder because it was gross. Pic doesn't do justice - Pizza Near Me - Goodyear, Arizona

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This is the best one in the valley!

Our first time at this location and it was great! Very clean and friendly staff. We came on a Thurs. morning so not a busy time. Chuck was super nice to us and a great dancer! Buffet was yummy and they even made a pizza that I requested! They replaced a few coins that we lost in a game so that was nice too. The kids had a blast so I recommend this location! read more

This chuck e cheese had the mouse come out and dance with the kids. My kids liked it and had a good time here. The bad: it's super dirty. Tables were dirty with food and no one bothered to clean them the whole time we were there- they remained dirty. There were very obnoxious kids playing tag and running wild through the place, that no one did anything about. Some kids were crawling inside the machines to cheat (ski ball and basket ball) and no one cared. There was no diet coke in the machines. Also some of the machines were out of order. Will hope my kids don't beg me to come here again. I will have to bribe them with toys r us, and everything else on the way first before coming here again. read more

Giving one star only because I can't give 0. Came here on an empty day. Staff looked and acted miserable. Can only wonder why Chuck E Cheeses across the nation are going out of business. The general manager of the company's was completely rude and looked like she hated her life. Asking little kids "what do you want?" With an attitude and rolling her eyes while they are trying to decide what toys they want. As a general manager you should be friendly to customers that are coming in and spending $50+. Pathetic. Someone should tell them if they hate their job there they should find a new occupation. read more

I didn't like this Chuck E. Cheese. It was like 107 or so outside this past weekend and it was really hot inside the Chuck E. Cheese establishment. If family members are going to pay an arm and a leg for parties and pizza and drinks and tokens etc, you should keep the ac at a temperature where people aren't sweating. When I asked a staff member if they could please turn the AC down their response was corporate controls the ac and they keep it up due to power bills! Really? This is Arizona. I won't be going back to this establishment. I should have went to peter piper pizza :( Oh well! read more

My sister had my nephews birthday party here and was told over the phone the had no tables available. We went in hoping we could get enough tables. No need-the Manager Aaron was on top of it. He got us a birthday table up front. He was very helpful and accommodating! He saw our hands full bringing in presents and had the door open for us before we even got to it. We never felt rushed that they needed the table for the next party or anything. Was a wonderful experience and great customer service by everyone especially Aaron!! We all appreciated it!! read more

Always your best bet when it comes to small kid entertainment. This CEC was pleasantly clean and had all the games in working order. I also think they must have changed the pizza because it's not as greasy as I remember it, which is a good thing. I ordered the family 2 pizza deal and it fed my three boys well. I went to purchase a salad from the salad bar and the nice guy at the counter let me have it for free. If you think about it, you'd end up shelling out way more money taking the kids to an amusement park or the fair. It's a nice celebratory place where everyone can have fun. read more

I haven't been to chuck's in years and the pizza taste exactly the same. Delicious! Haha. I wish they would make the decision to do delivery or allow for pick up. This location was a little smaller than I thought it was going to be. They were pretty busy today & all the staff looked high school young but I was very pleased with the service. My nephew & I had a great time. read more

Chuck E. Cheese - Classic - Pizza Near Me - Goodyear, Arizona

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I took my son here for a few of his birthdays. Overall, the experience is great! The staff is great at taking care of your needs. They go out of their way to ensure that you have a good experience. The birthday packages are great, especially given that the kids are left with plenty of tokens to have a good time. My sole complaint: Other parents failing to supervise their kids. I've been spit on and had a few kids attempt to steal the candy from my son's pinata while their parents looked on (as well as one parent who attempted to grab a few things off of our table - you know who you are). All-in-all: Great place for birthdays! If you get here early enough, you get the whole place to yourself for a few hours (just an FYI). My son outgrew the games and we'll miss this place. Take advantage of this place while you can! read more

I always look forward to bringing the family here even throu the sticky floors and the messy tables the employees always seem to have a smile on their face!!! thou they can never get my order right my kids always have a blast so I deal with the sticky floors and messy tables only because this place brings smiles to my kids faces!!!!!!! read more

Chuck E. Cheese - Pizza Near Me - Goodyear, Arizona

We come to this CEC every trip we make to Pheonix.....about twice a year. We have always had a great time! My kids are 7 yrs and 4 yrs and love this place. Today we went and found 8 machines not working. My kids were in tears from frustration. I found an employee who gVe the kids a handful of tokens and began working on the machines. I was impressed. My kids have once again had a blast! *The pizza was awesome. That always shocks me. read more

Staff is incredibly rude. I see a huge difference between corporate and franchise owned. I've never had any issues at the corporate owned stores. The birthday party was boring, staff didn't acknowledge me or greet me when I needed help. Didn't give tokens back after took them and didn't give me a play. The pizzas didn't even look pleasant. Wouldn't recommend having a party here if you want fun, exciting and enthusiastic. read more

This is a really cool location. I hate it how there is no stage. But still, it has a lot of games, and I mean a lot! And I wish they kept the ball pit. The pizza tastes alright. But let me get into bigger detail. This particular location is great with a studio c beta stage. If you want to go to a stage with the whole band. Drive 30 minutes to Metrocenter. But no, it's still very nice and must I mention clean! read more

when you go for a birthday and you see an employee wiping the table off with a floor broom you can only imagine what they use in the kitchen to clean will never be back and will be reporting to health dept. see attached photo's read more

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