I visited your trampoline park in Hattiesburg on 12/19/2023 at approximately 3pm with my 10 year…read moreold son. After he jumped for an hour, we then played about $10 worth of the arcade game. My son won 40 tickets from those games. Obviously, 40 tickets does not "buy" much of the low value prizes. In fact, on our visit, my son could not "buy" anything with his tickets due to the computer system being down and the prize redemption area. After attempting to get the computer system to work unsuccessfully, the young female worker got her manager. It was after the manager was unsuccessful in getting the computer system to work, she informed us that we would not be able to redeem the tickets for prizes due the computer system being down. At this point, my patience immediately left. I informed her that this was quite simple. I live 500 miles away and was leaving on 12/20/2023. We had spent over $28 between jumping, socks, and the arcade. There were 40 tickets on my card. You make a note of the items along with my ticket/token card and give my 10 year old son the prizes that were worth about 25 cents. She stated that she understood but could not do that for fear of losing her job. What kind of boss do these young ladies work for when they are worried about losing their job over 25 cents worth of crap after a customer has won the tickets? As a customer, I don't care about the 25 cents of inventory that you would have to ring up later. Since she informed me that she could not do anything else without some management above her to approve it, I asked her to make the call. She said she could message her manager, but could not call that her manager was 9 months pregnant. While I do not begrudge a manager's personal time, I find it absurd that your company does not have protocols in place for such a simple problem. If the manager is about to have a baby and is going to be out for what I would assume is some amount of maternity leave, potentially dozens of customers could have the same poor experience as my son and me. Ultimately, the young lady did start to go and message her manager but could not guarantee a response. At this time I decided it would be best if I left before I became any angrier than I already was. I find it completely ridiculous that such common sense and customer service is lacking in your establishment. We have visited your business on previous visits to Hattiesburg. This was our last visit.

literally so many rules you cannot have fun at all we had a horrible time and will never go to…read morehattisburg updown again, you cant jump on the trampolines on the wall you cant touch the rim on the basketball hoop and you cannot do any flips worse place ever

It was fun my son 15 month old had a lot of fun would recommend loved it my 11 year old had a lot…read moreof fun too

We love KiKi's play gym! I have 3 children under 5 who love to play. Mississippi can get hot so…read moreit's nice to have a place to play inside while using their imagination and meeting friends. I enjoy the free coffee and conversations with other moms while the kids play. Occasionally they have events like moms day out with daycare, painting, classes and host birthday parties! Always something to look forward to!

My husband and I do date nights on Tuesdays and we went to Big Play first. Which is amazing. But we…read moredecided to stop by Paradise Pier for a few rides. We were met with the best of employees. Everyone from the front desk on were very nice. I have to give the best of all shout out to Dillan! And if I would have remembered the aero bar gentleman's name he would be highly recognized too! I was too nervous to hear his name. But he did a wonderful job and my hubby and I loved our time up there with him. We will be back!

Most of the rides were not in operation at the time of my visit and it the middle of the summer!…read more And the amusement park is entirely too pricey for what you get. Def wouldn't make this a choice on the list unless you really have nothing else to do.

Awesome people cute animals overall a great experience they come to you. The cow is personally my…read morefavorite it's super cute but they really all are.

I came on a whim and I am so glad I did. Reasonable admission prices, interactive displays, the…read moredolphin show was pretty amazing. Medium sized parking lot in front, employees are friendly and helpful, everything seemed to run like a well oiled machine.

I'm all about rescue but from a visitor perspective a little more human communication would go a…read morelong way. At time of purchasing tickets it could've been mentioned what is and isn't available; would be very helpful. We were unable to feed and/or pet the stingrays, there was only 5 spots for kissing sea lion that were no longer available, so for a family unable to plan in advance with changing schedules it was a bummer. The bird feeder stick took me by surprise because it looks disappointing, however it was sufficient to get some of the birds to land. The dolphin/sea lion show was pretty good, I would just appreciate maybe a screen with whatever the speaker was saying, it was hard to hear in that room with the echo. All in all my family enjoyed it.

Went out for a family fun day at Big Play in Biloxi. The atmosphere was clean and entertaining. The…read morefood was really good. Can't forget the drinks! They were delicious! I would recommend this family entertainment place if you want family quality time!

We only did the arcade but a lot of games were down. The price per game was a little much. We also…read moretried to get drinks at the snack bar but was told he was on break for at least 30 minutes. There were several workers walking around so not sure why they couldn't fill a 30 minute slot at the snack bar.

Great park! Wish it had more shade, though. Bathrooms available. Right next to police station so…read morefeels pretty safe. Stuff for all ages. No baby swings, though.

This is a spacious park with a small soccer field and amphitheater. Has a colorful, newish, large…read morekids play area/jungle gym for toddlers and older children. Slightly more older kid friendly. No baby swings, but does have bathrooms.

I do not know what had happened to this place we have been going here since 2004 and it had always…read morebeen a fantastic experience until today. The management of this establishment has let the place go down and is extremely rude. Will not be going back.

We love this place. Great for the whole family and it looks exactly like skating rinks did in the…read more70's! Perfect for parties. They don't play gangster rap or gospel, so if that's your thing you may want to go to Oak Grove. We're gonna get our party started!! Thanks John!!