I was very impressed for this being a Church's chicken location, and I'm so happy they finally made one around this area! I've been waiting for this location to open up, and it finally is! I had called just to make sure and whomever answered the phone was fantastic! Definitely a young female and I'm glad to see this customer service... finally! We had ordered the 16 pc mixed family meal which includes 3- large sides, and 6 biscuits! I had seen a similar coupon to this deal on the Church's chicken website but it was only a 15 pc for a little more expensive. The chicken was so good... it was like having Church's chicken for the first time again, we got half spicy and half regular yum! The chicken was cooked to perfection and was so crunchy. I would highly recommend to check out the deals at the store as well, they might have better! read more

This location sucks. The person working the drive thru on 8/21/26 at night was extremely rude. The food tasted old too.

Been coming to this particular location for years. Apparently they have new management from what we were told. Came in to place an order for dine in, the lady with the brush on eyebrows was rude in taking our order. I asked about military discount as I always do and she replied with we don't do that anymore because of new management. We order a family meal, chicken was over cooked like it was sitting for hours and took extra time to bring out the rest of our food on top of us ordering a half gallon of sweet tea and since this was dine in the rude lady was annoyed to get us cups for our drink. Once we got some food we had to ask for the bowls and utensils to eat our dine in order. Needless to say, customer service was awful and food was not like it use to be. We definitely will not be coming back to this location. read more

Church's Chicken - Over cooked chicken! - Fast Food Near Me - Rio Rancho, New Mexico

Food was excellent! Service couldn't have been better from Enrique! Best Popeyes we have eaten at! Clean too!

Today was the worst. Church's on Tuesdays offers a leg and thigh for $1.99, or an 8 piece legs and thighs for $9.99. When I went in to the store at this location attempting to redeem the Tuesday offer, The manager said she would not honor the promotion unless I bought something else. NOWHERE does it say ANYWHERE that an additional purchase is necessary to take advantage of this promotion. Typical dishonest franchise trying to nickel and dime customers out of additional money instead of rightfully honoring their Tuesday Promotion. Disgusting, dishonest and sketchy business practices. They don't to do what is right. You shouldn't patronize this location. read more

bunch of clock watchers working in there. don't expect good food or anything good out of this place. matter fact just keep driving don't think about stopping by to get a piece of chicken cuz it'll prolly be hard and gross and old. Also never order big orders they'll more than likely forget something. i'm calling out the guy with dyed hair, buddy said all of our stuff was in there. Side note it wasn't. read more

Good food. Staff works hard in chaotic environment and try to please. Much respect and appreciation from this customer.

Paid $10 each combo for 3 combos of 2 white meat and side w/ biscuit and get home and all 3 have 2 wings each and are pigeon size! Wth? The other Church's give one wing one breast! Save your money, go elsewhere! read more

I decided to order dinner for my family. It came to about $50.00. I tried to cancel the order due to an emergency. The man who I could hardly understand told me to go to where I ordered and I could cancel it there. So the site stated I should call the actual restaurant. I did only to be told they would not refund me or cancel the order. I aske to speak to the manager. They were conversing in Spanish and little did they know I am fluent in Spanish. She would not speak to me and I asked to get the owners number and she told him to hang up on me and he did. I have spent quite the dollars there but never again. The customer service is nasty. If anyone knows the number to the owner, please post, Rae P read more

I have had there food 2 times and boy oh boy they came out really good tastefully yummy delicious

With the awful reviews it makes this place seem bad with poor employees but I had the opposite of this experience. Good kids in the front. Young boys and a girl. They are fast friendly and efficient! Will be coming back! read more

Forgot most of my order, handed me a nearly empty bag, when I called they said there is nothing they can do.

This place is terrible, disgusting and incompetent. I went through the drive through and they asked me to pull around to the other side of restaurant. I waited 45 minutes and the person that pulled up next to me also waited 45 minutes. The guy finally went in and asked about his order, after another 15 minutes he got his order. I seen him check the order and must have been wrong, cause he went to the counter. At that point I went into check on my order, the staff was very rude and dismissive. I finally got my order after another 15 minutes. I got my order and it was wrong, I tried to get it corrected and was ignored. Finally I got the order and went home, only to not have any biscuits. I called the next day and spoke to a male person that said to stop in with the receipt and he would refund the entire payment. That's when I realized that I was overcharged 15.00, because the kid at the window rang up the wrong items. I stopped on my way home and was told they could refund half of my wrong order or replace the order. I said I was told to bring in the receipt and that's what I expected. He said he would not do that and walked away. I ask the kids working the counter, what his name was and they both said they didn't know. At that point, a smart mouth girl with a mouth full of braces, said I could just leave because I was being rude to them. I asked who the general manager was or owner was and they didn't know. The next morning I stopped to see if I could get this done. Two kids said they were not going to do the refund, I asked for the manager and was told they didn't have one and asked if I asked got the name of who I talked to. I said I didn't think I needed it. At this point I was told they were not going to do anything for me because I was being rude to them and they asked me to leave. I reported all this to a customer service line and got an apology from the nice woman that took the report. She assured me that they take this very seriously and to watch my email for a company representative would contact me with in three days. It's been over a week and the only email I got was a survey asking if I was contacted and if my issue was resolved. There is much more to this story, but I'm tired of writing any more. read more

Holy crap this place sucks! Sitting here in the drive thru for over 20 min after I already paid! Was told it would be a 9 min wait! I'm now going to be at least 10 minutes late for work! I was really hopeful about this location but it's just disappointing read more

MISSING ITEMS!!! Wow! We spent nearly $80 on chicken and y'all "forgot" almost $30 of it on top of not having a proper substitute for out of stock biscuits. Their substitute for not having any biscuits - jalapeños peppers or dipping sauces for fried chicken. What? At the window we managed to catch 4 sides that they had forgotten. Unfortunately when we went home we discovered that they had also "forgotten" 2 entire chicken meals and 2 additional sides. Your DD reviews complain about missing items as well. When a restaurant "FORGETS" so much, you wonder if it's intentional or some bad apples in the mix. We will be attempting to pursue compensation. I have never experienced such horrible service from any restaurant before. read more

This location is fairly new and the line is always wrapped around the building. We decided to wait a few weeks before trying to let them get the kinks out. We decided to order off the mobile app to not have to wait in line. Boy was that a good idea. I ordered them waited in my car for about 3 minutes before I walked in to give them time to get my order ready. Even though they were super busy my order was ready upon arriving. What a treat.... The service was great and the chicken was better. read more

If I could give 0 I would. I'm still waiting on my food as I'm typing this. It's been 40 minutes so far and have nothing. They said an item we ordered was 10 minutes out, we said no thanks and asked for something that was ready. That was 30 minutes ago. Still nothing. This is the slowest "fast food" restaurant I've ever experienced and will not be returning to another Popeyes at all. Update: 50 minutes. 50 minutes at a FAST food restaurant. Manager has no respect or responsibility. 2nd update: After all of that, we are completely missing at least two separate items. read more

I understand under staffed issues delaying orders. We sat in our truck for an additional 10-15 minutes but we did order a 16 piece family meal, I'm not upset about the wait. What I don't get is the order being wrong after the additional wait. We ordered the new fish sandwich to try, wasn't in the bag. We ordered the red beans and rice, they didn't put that in the bag. I ordered half spicy and half mild...no spicy from what I could tell. I have been a Popeyes fan for a long time but I won't return to this restaurant or any other Popeyes again. I guess Churches is my new go to for fried (spicy) chicken. read more

Service here is not good at all a bunch of kids doing their own thing. If there is a manager I couldn't see them. The kid taking the orders tried his best but nobody would help out. He would yell back, "drop fries"; nobody dropped fries he had to drop the fries after waiting about 5 minutes , which then took the order forever. He apologized for that. The drive up order guy kept asking for a chicken sandwich which nobody helped. The kid at the window was to busy trying to talk to his girl friend sitting at a table. He kept running over there every chance he could. So I have to say the one employee that kept trying to take of everything kept his cool helped me with my order help his buddy with his while everyone else just talked or stood around. read more

Walked in to a lobby full of people who already ordered and no one was getting their food. I stood at the counter for 5 min watching 2 people sweeping and no one filling prefers or taking orders. Everyone waiting looked irritated and lady beside me said she was waiting awhile. I left. This was going nowhere. Very disappointing service. I was happy to find they put one in rio Rancho but I guess I'll be going to cottonwood still because this place don't have their act together at all. read more

Ordered large chicken package with sides of mashed with gravy fried okraand biscuits. Order was ready in 10 minutes and was very good.

When I arrived to the restaurant, I was waiting in line for 15 minutes before I can order and when I got to the window to get my food they told me to pull up to the curb and wait for fresh fries. An additional 15 minutes goes by and my chicken is not even cooked correctly and it the crust looks all white and I didn't even get a biscuit. read more

Was craving Red Beans & Rice so that's all I got because I don't like fast food in general. It was AWFUL, the rice was either not fully cooked or it was old reused rice, it was not soft but chewy rice so disgusting, if you can't do boil in a bag right, you have serious issues! DO NOT EAT HERE! To add to insult I ordered on the app 20 min ahead and it still wasn't ready when I arrived and no one was waiting on orders smh! read more

Sooooo slow. Dining room is closed. They can only take and fulfill one order at a time.

I love my spicy Churchy's fried chicken, okra, and jalapeño bombers. Came to this location for the first time. I was waited on immediately which was a plus and after that, it went down hill. I ordered my okra and asked to have it extra crispy. This is where the customer service went down hill. The employee kept on telling me that their okra is all crispy but I kept on saying I wanted it extra crispy. I have never had any issues at any Church's as they all said "No problem". I had to explain to the employee that I have never had an issue with asking for extra crispy and they usually make fresh okra and cook it a little longer. The employee was not happy and was going to take the already cooked okra and throw it back int the frying basket; however, another employee got fresh okra and put it in the basket. In the meantime, the first employee took my chicken and threw it back in the hopper with the other chicken pieces and throw the already cooked okra back in the hopper and walked away. I was very patient while waiting for my order, very cordial when he packed up my order, thanked them for their time, and in return, got that attitude of I was too much trouble. Last, I was disappointed when i ate my chicken as it seemed like it was soaked in the oil way too long. I didn't finish my meal and threw away my chicken. I won't come back here again and just return back to my regular locations. read more

I went in last night and ordered 3 of Wednesday specials 8pc leg and thigh plus LG mash potatoes for 7.99. When I got to window and paid I was given the chicken in 2 boxes but no potatoes. I opened the boxes to see what was packed and then told cashier I was missing potatoes. She got the manager who said the special is not with potatoes anymore though I saw signage at 2 other Church's. So I asked for refund to go to Popeye's across the street. She took the chicken back in and refunded my card. As a food service manager in my past, I was horrified that it looked as though she was going to re-serve the chicken I had opened. I will definitely not go back to this location again. read more

Did a drive thru order on 4/2/22 and was very disappointed. Ordered a 3 pc Tenders and a 3 pc Chicken dinner. The Chicken dinner had 2 chicken wings and a Thigh the Tenders were like jerky. When paying $9 for a dinner you would like to have something better. Two Chicken wings are not a very good offering. The tenders like already stated reminded me of a tough jerky. The fried Okra was not good also. Overall not a good dining experience and will not go back. The bad thing is you don't realize you got a bad meal until you get home. Very glad to see Popeye's has a new store across the street. Next we time I will go elsewhere. read more

You would think that after 3 times of being told by a customer, that they need to serve hot not luke warm okra, that someone would simply wake up and start realizing that they should start serving hot food. But instead, these people keep going in their merry lala land mentality way, which isn't much to begin with. I get luke warm, not hot food, but they just don't care. So happy Popeye's Chicken is opening up across the way. I really hope Church's closes its doors. I hate to say that, but they've done it to themselves. read more

Ordered 5 piece chicken tender spicy, wasn't given spicy as I found out once I got to work. 3 out of 5 pieces were approximately 12 years old. It was absolutely disgusting. Avoid and save your money that you're just going to throw away because you can't eat it. read more

Great smokehouse chicken; cole slaw a lil sour! Everything else good! Service ; great. Bring your own napkins or wet wipes. For quick tender chicken ; go to this church's. Pull spice rub /skin for kids & eat that yourself. Lol. I'd go again read more

My wife tried two different drive through orders at this new Church's Chicken. She ordered chicken both times. She brought the chicken home and after taking a few bites of the chicken, we both decided: "The chicken was of poor quality, it was greasy and not entirely cooked" There are better Church's Chicken in the area. Specifically the one in Bernalillo... read more

Cold hard chicken at this location and the staff will tell you that it's fresh and hot because it's under a light. I informed the manager it was cold and to check he said he would but doesn't see how it's cold. Don't eat here. read more

Picked up chicken tenders at 2:30pm. Must have been leftovers from early lunch. Tasted rubbery and cold. It was NOT FRESH horrible meal , everything was cold and tasted old.Will NOT BE EATING HERE AGAIN!!! read more

Sent husband for whatever he wanted. I only wanted two chicken breasts and slaw. The breasts were unidentifiable. I know what a chicken breast looks like and these were dry twisted pieces of (I think) chicken. I got maybe three bites from the one I tried to eat. I'm returning the other after work today and asking them what in the heck they are serving as a chicken breast. Maybe I'll take in a raw one and show them what a chicken breast looks like. ...and God only knows what he paid for them but I will find out today!!!! read more

I went around lunchtime (12) and there was one car ahead of me in the drive-thru. I waited almost 10 minutes. I finally get to the order taker and I'm asked to wait a few more minutes. The person taking the order comes over the speaker and is very polite, takes my order, five minutes later I have my food. My order was correct, my only complaint was the long wait with only 2 cars in the drive-thru. I'll update my review on my next visit if anything changes. read more

Church's Chicken - gravy and biscuits in a styrofoam container - Fast Food Near Me - Rio Rancho, New Mexico

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Not going back ordered a 10 pc meal which is supposed to come with 4 biscuits and 2 sides ..: missing all biscuits the Mac and cheese was burnt and hard and then I ordered a side of okra and that was soft and soggy just like the chicken I got ... so disappointed the only thing I got to enjoy was the mashed potatoes. read more

Church's Chicken - a bowl of macaroni and cheese - Fast Food Near Me - Rio Rancho, New Mexico

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No mask or gloves on the person pulling my order. Mask not worn correctly by the cashier (mask pulled down below his nose). Ugh! Said "forget it," and drove away. read more

DO NOT GO TO THIS LOCATION! They will not get your order correct and then you'll wait forever to get it fixed. Once you get someone's attention, that is. I never got my correct order and they screwed around so long, I asked for my money back. I waited so long for that to happen, I walked out without my refund because I was over it (hangry by this point). They don't know what they're doing and nobody has the time to help you. I'd give them 0 stars if I could. read more

My wife and I ate here three weeks ago and was fine. We had ordered this week and chicken taste funny and we got sick later in evening. I called next day to replace and very rude employee said she wouldn't refund it but would replace it. I didn't want to get sick again. I just wanted a refund. I will not be going back. No stars if it would let me. So ghetto. Tattoos on managers faces. This is Rio Rancho not the south valley. read more

I was so excited when I saw a Church's being built in Rio Rancho, but this place is the worst fast food restaurant ever. Shortly after they opened, I went one night (more than 30 minutes before their closing time) and was told I couldn't get okra because they were closing soon and had already thrown it out. On subsequent visits, they didn't have spicy chicken or specials advertised by Church's. Tonight, long before closing, I was told I couldn't get chicken fried steak or okra or spicy chicken because their fryer was "down". From the convo heard on the take out speakers, they had already quit cooking. This is unacceptable for a fast food restaurant, and I'll never go there again...I'll drive the extra time to the Church's on Golf Course, I've never had issues with them. read more