Went in at 540 and got less then medium length umbre black nails and I had mentioned I wanted to add some gems only to 6 fingers 3 on 3 he said OK when he was almost done I asked him if we could still do the gyms and he told me no because he was closing and he needed to go I said so even if I'm paying to have them done, am I supposed to come back? He said something to the other lady in their language and he got up and laughed, and a lady took over I thought that was rude and not right, especially if I was gonna pay for them. read more

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Very disappointed in how they handled an old gift card with a regular customer. I get a pedicure normally when I go. Sometimes a manicure as well. Sometimes I go every 2 weeks but I will always go multiple times a year. Since CiCi's opened with the other owner I have gone in. I had an old gift card that had been misplaced and it was found today. Husband said go treat yourself so off I went. Waited for over an hour but wasn't upset. Just wanted a pedi. Good service but when I went to pay was told the card was too old. I said gift cards don't go bad. She told me that they had accepted the other cards for a year and 1/2. I paid and tipped. I know they have the ability to see that you are a customer. I would have been happy had they offered to do anything related to the gift card. I will not be back as the demonstrated that they do not appreciated regular customers. read more

Always a great experience with my technician Sara- she is so careful and neat with shaping my nails. CiCi's is clean and has a relaxing environment. Many of the instruments are one time use and the others are opened from a sealed pack in front of me. I get dip powder on my nails and gel on my toes with a spa pedicure. my polish lasts through my next visit. Comfortable furniture and Wi-Fi. Complimentary hot and cold drinks too. Recommending Sara read more

CiCi Nail Bar - Love my dip power. My nails aren't weak when the dip is soaked off. - Eyelash Service Near Me - Universal City, Texas

I booked an appointment online Tuesday because I was unhappy with my current nail salon and needed a change. Upon walking in I was impressed by the decor and color selection. A gentleman was called (I believe it was Phillip?) to come and do my pedicure and fill. Started out well, pedicure was just alright. No worries it's not all day sandal weather yet. My fill started out good until the filing started. Felt the first cut of the drill and was a tad upset, but it happens. Few more nails down, another cut then another. He asked me "Don't you feel I cut you?" I replied oh yes I do. But again, it happens... not that often, but still happens. I was angry at this point and just wanted this done & over. I was on a tight schedule so I got up and paid when he was finally done. I got home and noticed that all my nails were crooked and not the same length. Ok, out came my file to fix so I can get through my vacation and have them redone when I get back. I also noticed that there was an area of my right thumb that the acrylic was left near my cuticle and my own nail was separating from the acrylic on the tip corner. This kept catching on everything. I tried to fix this, but was unable. Friday morning the entire corner of my nail broke. I went in after I got off work and 3 employees were busy and 3 were not. The gentleman who did my nails was there, doing a pedicure. He got up when he saw me and I explained the issue. He excused himself from his client to sit me down. I explained to him the broken nail, the extra acrylic and the uneven nails. I assumed he would address all issues. He filed the polish off my thumb nail and I asked if he was going to file the nail shorter and he said yes. I said well if you are going to do that then all the others needed to be filed the same length. He then said, I round the corners. I'm think ok, I can deal with all rounded corners. He rounded ONE corner and then started to paint my nail. Unevenly, with old polish still in it and did not let it cure under the UV long enough. I am too angry yo try and be rational and RE-EXPLAIN what I wanted done. So I left before I said or did anything. So now I'm left with hideous nails that I have to figure out how to fix in less than 24 hours before I leave on vacation. NEVER going back is an understatement. read more

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I recently visited this nail salon in search of a new nail tech after my regular one moved locations. I called last week and spoke with a woman who quoted me $40 for an acrylic fill. To be sure, I called again the morning of my appointment and spoke with a gentleman who confirmed the same price $40. When I arrived and finished my appointment, I was surprised when the nail tech told me the total was $50. I let her know I'd been quoted $40 twice over the phone, and she said the extra charge was because my nails were "too long" and needed to be cut down. My nails were medium length at best, and all she did was file off the tiniest bit (what had grown out) not a full cut or reshape. On top of that, the polish used was dry and left a blotchy finish. I honestly wasn't expecting perfection at a $40 price point, but the lack of consistency and transparency was disappointing. What really bothered me is that she only filled the outgrown portion at the top of the nail -- nothing else. So I'm honestly confused about how the length played any role in the price. Unfortunately, I won't be returning. The pricing inconsistency and quality of service just weren't fair. I saw a woman named Linda. read more

They need to change the manager of the store he is rude and doesn't know what putty gel nails are. They can only do dip and acrylic. There is always new things to learn don't stunt potential and get upset with the customer because you don't know. The person before him was much bette. I have been going to this shop since 2019! read more

CiCi Nail Bar - The RUDE person at the shop - Eyelash Service Near Me - Universal City, Texas

I've been coming here for maybe a little over a year and every time is a different experience. If you go for acrylic ask for Hanna or Philip ONLY. The First Lady that did my nails did horribly I asked Hanna to redo and she did the best as she could and even stayed after salon was closed. I feel as majority of them don't know how to do nail art but pretend they do read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

The first time I ever came to this salon it was a wonderful experience! However when I came back the second time, it was awful!! I was rushed and the guy who was doing my nails kept cutting me! And did a not so wonderful job on my nails....I will never return here! read more

This nail salon has horrible customer service and my GEL nails chipped almost immediately. My feet were not soft and my toe nails looks as if a child painted it. We called ahead and schedule an appointment, they told us it was OK to come in 1 hour before closing. However they literally RUSHED to ensure they were leaving on time. I paid extra for their signature pedicure and I swear it was the BIGGEST waste of money because the guy was rushing and didn't event properly paint my toe nails! In addition, I paid so much extra for a GEL French manicure and it chipped in days! For the $165 I spent for 2 mani and pedicures I would say skip this place all together. Keep your money! 0/10 I do not recommend. read more

I am not one to ever complain, but I've never walked out of nail salon and sat in my car took a good look at my nails and be so upset and say that I really hated my nails. I walked out of there and my hands had so much powder/gel polish all over them. Hopefully they are able to fix it tomorrow but this is just wild read more

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This is the only nail salon that is true to their craft. They know what they are doing. I've been to many nail salons in San Antonio. This is by far the best one. read more

If you're looking for someone to do the best pedicure, please go see Henry at CiCi's Nail Bar. Henry was at a different location prior to CiCi's and I would go see him all the time. But when he moved, i had to follow him because he's the only one that knows how to perfect trim my toenail to match my feet. That's very hard to find. He's very accommodating and listens to your needs. He's not pushy and makes sure you're comfortable with you visit. He's been doing my feet for over 5 years. He's truly the best! read more

CiCi Nail Bar - Shellac Pedicure by Henry - Eyelash Service Near Me - Universal City, Texas

Don't bother calling to make an appointment, they don't even honor it. We had a 3:30pm appointment for three of us to have a pedicure on a Sunday and waited about 45 minutes to get seen, and that's for one of us to get taken care of. As more nail techs were available, then they started on my friend, and lastly her daughter finally got her pedicure started. Overall my pedicure looks great and the guy that did my pedicure made a yummy cocktail, but we'll look elsewhere for our next pedi date. read more

We've been several times. It's alway a gamble if we get a good artist or not My daughters friend went with us and it is horrible and this has happened before. The nails are too thick. They look worse than a press on nail and this is $60 First photo she told her that it looks bad Last phot she said it's "fixed". It isn't fixed it looks horrid and look at her red cuticles. She burnt her skin during the process by rubbing it raw and this also hAppened to my daughter months ago read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

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They were very nice and helped me find the nail powder I was looking for good price for the length as well read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

My kids love to come to this salon..The moment we get inside they both removed their shoes and hop in their princess chair. read more

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Love this place, pretty consistent on good nail techs or I just been lucky! Had a great experience with Andy, he's funny and listened to what I wanted (even when I wanted them short). read more

CiCi Nail Bar - Coffee shape, flat black, jack o lantern. - Eyelash Service Near Me - Universal City, Texas

This was highly recommended by my daughter's friend. They are usually busy so make an appointment and you'll see why: quality service and facility is always clean. The nail technicians are attentive to detail. read more

I was trying to find a last minute salon to go to for some quality mother daughter time, and was let down by almost every salon here in San Antonio UNTIL, I came here They are so hospitable, so so nice, funny & patient. Definitely my go to salon even if it means driving across town. The manager was very accommodating and checked in to make sure I was okay and comfortable, refilled my drinks & made sure things were running smoothly. 10/10 read more

Came in for a mani and a hot stone pedicure. The receptionist kept trying to add on services even after I said no this is all I want. The nail tech was super rude and chopped my natural nails off after I said just trim them so they are all even. She cut them very short and uneven, the nails aren't the same length and are angled. And she left nail polish on the skin around my finger nails. Never going back!!! read more

If your wanting exceptional service.Book with Henry.Trust me he's an elite professional service will have you return.Although Henry is phenomenal I would except in the future that if I requested to have Henry for service.Thats what I want.Not try to give me to another pedicurist.She asked me several times what I wanted and couldn't remember what I wanted.She became combative to the point I had to tell her I don't want her service.Then continue to talk in her native tongue. I could have reached out and touch her.But instead I will give my money to Henry who she need to learn from when it comes to cus service and why he's the best. read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

This Memorial Day, Monday I had my second visit at CiCi's Nail Bar. The first time I came a little late and they still took me and ensure my nails were flawless. This time I brought my daughter just because they had the little princess pedicure chairs. My daughter was pampered even given her on frozen lemonade. For myself I have to be business on my hands but a party on my feet. Which I wasn't disappointed. I enjoy dip manicure and gel pedicure. You get what you pay for so it can seem pricey if your not use to À la carte. They are busy but clean! We will be back. read more

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I would give zero stars if that was an option. I needed black hard gel for an event this weekend and had to go back a second time the next day due to chipping. They added a tip and glued it on crooked...did not shape or file what I wanted. I called to have to come back a third time one hour after fixing it because of chipping again and he said they can't do black color...I would have to choose another color. ..horrible experience. I am very easy going I rarely complain but this was unprofessional and you can tell the tech just did not care. And they don't do refunds so don't waste your time or money. I am now out $65 and have to get my nails redone somewhere else. read more

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Very clean and professional establishment. They are upfront about the pricing and costs are super reasonable! They do try and get you to buy up with add ons like gel, designs, nail shaping ($5 extra for anything other than square), but hey that's their job and I guess how they keep things affordable. Kim did my nails and she was sweet and very thorough! They also have almost a full bar of drinks to choose from including cocktails like margaritas, daquiries, and mimosas! Everyone was wearing a mask and there was plexiglass between me and the nail techs. The only reason I didn't give 5 stars is because I felt they could have social distanced the customers a little more, there was only about 10 patrons total, however we were all on the same side and the part of the store across from us was mostly empty. I will definitely return however! read more

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Peter did my pedicure and he did really good. He didn't rush anything and made sure to take out all my callouses. It was honestly the best pedicure I've had and my feet felt amazing after. I had a really bad experience with my manicure. I wanted shellac because my nails are tiny and thin. I know with acrylic or dip nails they have to use the drill to prep the nails. The nail tech kept trying to push dip nails and at that point I felt pressured to get dip. During that time he was going back and forth between helping customers and was rushing my manicure. I'm pretty sure I'll get hang nails from this manicure. It was just a bad experience and my nails have never looked this bad :( The owner did offer to redo my nails to shellac but at this point I just don't want to go back. read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

I'm absolutely in love with my nails! I usually do not get designs due to a horrible experience at a previous shop (basically placed a dollar store sticker and charged me for that)...but when the technician at Cici's nail bar asked if I wanted a design, I said sure. He did an amazing job correcting my nails and then drawing a beautiful design on them as well. read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

I love love love this place. Ambiance Friendliness Quick service Detail oriented Lisa was my technician. She was patient and paid attention to every detail. On this visit I got a fill and she left them better than what they looked like the first time I got my acrylics. Definitely coming back! read more

Definitely a hidden gem! Beautiful nail salon hidden away in a strip mall. As soon as you walk in, you're greeted by friendly faces, margaritas, gorgeous decor with chandeliers and pearlescent massage chairs. On this trip, I had Lanny do a hot pink gel Cici pedicure as well as tips with dip powder....and she went above and beyond to ensure they were perfect! read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

I liked my pedicure .I'll be come back this place I recommend my family and my friends

I have been a customer for over 3 years and the service has always been excellent! Whether a service is scheduled or a walk in is needed, all is welcome! Hanna is my go to technician, while all others are just as accommodating and reliable. Have a complimentary drink, relax, and chill! You will not want to go anywhere else! read more

I loved the atmosphere but the nails were nothing like the picture I used. All my nails hurt and are very painful most of my fingers were bleeding when I left. read more

I have been well taken care of since the first day I came in. I get my lashes done along with my nails and Rose does a great job! read more

A couple guys do decent nails, but the guy at the register has the worst attitude EVER!! I think he hates every minute he's there. I won't go anymore. Found a wonderful family owned one near my job. read more

They switched management and everyone that was good is gone. I decided to still try this place out since I needed a pedicure and I've been going to this place for a while. They ensured me they had excellent people to preform a good pedicure. The guy Jimmy who did my pedicure first cut my nails way too short. And then the entire time he was cutting my cuticles it was hurting. He also cut me while cutting my cuticles and my toe has been swollen. Also he cut my nails crooked. The only good thing about this was the massage. But the pedicure was terrible over all definitely will not be going back. read more

Kevin did my nails originally when I came in I came in Toward the end of the evening I got my nails and my toes done Kevin went the extra mile and called me the next day because he knew I wasn't satisfied with my nails and told me to come in and he fix them they are beautiful and The customer service was fantastic the drinks were awesome as well they definitely have earned a customer with me thank you Kevin read more

CiCi Nail Bar - Eyelash Service Near Me - Universal City, Texas

This nail shop use to be my favorite. Pedicure service was a 5star rating. But the managers service was pathetic. As I was checking out I asked the manager about a coupon on THEIR website. He tried to say it wasn't their website. So I checked out & I tipped for my service. When I made it to my car I called the number on the website, he answered. It was theirs. He verified their address on the website over the phone. I walked back in & asked him if he could show me their website. He went to google & acted as if he couldn't find it. I clicked it for him. He was forwarded to the same website. After verifying that. He tried to say someone uploaded the coupons to the wrong website & they didn't honor them on weekends. The website said Sept 1-Sept 30. It doesn't specify on specific days. He ultimately refunded me. I will be finding me another nail shop after this experience. I wonder how many other loyal customers he's done this too. Just sad. read more

First time customer. I walk in. The man behind the counter asked, "May I help you?" I say pedicure please. A lady with a sunflower tattoo on her right arm in a cool Rolling Stones cutoff T-shirt walks up to me and says, "choose color" and waves her finger in the general direction of the color palettes and a wall of nail polishes. She wasn't friendly. I select my color and I sit where she said to sit. I ask her for her opinion on what glitter might match my color. She responds, "I don't know ma'am. You have to choose". By this time I've figured out that she's clearly having a bad morning, since I'm already with my feet in the water and seeing that she's not offering to get the color palette for me, I ask, "would you please get me the colors". Without answering she gets up and gets them. I choose. Turns out they're out of the color I picked so I select another. She still looks to be in a bad mood. She starts the pedicure. I though, ok, as long as she does a good job I will overlook the attitude/bad mood. The last thing I will say is that her "massage" consisted of rubbing lotion on my legs. So very sad. As an afterthought now, she never offered me something to drink although the other customers had their drinks offered by their pedicure person. This whole pedicure experience in general was sad. I'm new to the area. I really need a good pedicure place. read more

I stumbled upon this place one evening when my usual nail salon was extremely busy and understaffed. Needless to say, I have not returned to my old spot, as I have fallen in love with CiCi Nail Bar. I get biweekly fills and pedicures. Each of my last three visits have been wonderful! All of the staff is very kind, patient, and they take their time on your services. The place is updated and very clean. They are very well staffed, so you won't be waiting around. Last night, I happened to walk in at 6:30 (closing time is 7) and they greeted me, quickly began my services, and happily stayed after hours to finish. The owner is wonderful and is adamant on asking each client if they like their nails before they leave. If not, he will go above and beyond to make sure you are satisfied. HIGHLY RECOMMEND! read more

CiCi Nail Bar - Acrylic Set - Eyelash Service Near Me - Universal City, Texas

Service is always good, I was a regular customer even after my nail girl left, the last time I went I got my nails done, dip is my normal service, never have they charged me for removal, as I was going to pay I saw the amount, the same as I usually pay, the girl was about to insert my card then I remembered they sent me a 10% off services coupon, I asked if I could use it she said yes of course, then she asked if I got my nails removed, I said yes she asked my nail tech, then she charged me $5 for nail removal, which the 10% offset that cost, no I really didn't get a discount. Don't send me a 10% off if you don't want to give the discount. I haven't gone back, it's not the money, it's the principal, never have I paid to have my nails removed, it's dip they have to be removed to get new dip. read more

Went here for a pedicure and got pressured to get a dip manicure, which was a bad decision no ended up with a fungal infection on my finger nails and tie nails. The dip product adhered to the skin around the nails causing the skin to become inflamed and the began to crack. Soaking them off was not fun either. It's been 3 months and I'm still dealing with the damage they did to my nail beds as they grow. I spent the summer unable to do anything else to my nails, hands or feet. read more