The Apartment Manager and staff here are so amazing and they all made sure I was taken care of the last two years and a half. Thank you Cielo staff for taking such good care of me. I'll miss you all! read more

Not a Good place to Live. They don't do any up grades unless you move. These apartments are very old and outdated. Horrible Management they don't return any phone calls. I live here over 6 years and it's been nothing but a headache. My advice DONT Move in Cielo Apartment Homes. read more

I think this property is super cute, especially after the renovations. I love the area very convenient close to Safeway and other stores. Managment is amazing. Five stars for sure. read more

I just want to start by say THANK you to property manager, Aaren! She made my transition to the apartment FUN, smooth, easy and catered to every need I had. When looking at the property, she helped show me options above what I initially came to view. She made the difference for me and why I chose this space for my new home! read more

This experience was amazing I came to look at an apartment and the two wonderful ladies showing me went above and beyond they were super friendly and offered me snacks and beverages. They showed me around the beautiful property and explained all the features and amenities. I highly recommend this location. read more

I would recommend these apartments! The management is very attentive, and I've had nothing but good experiences with Eyanah and Fauzia! And the community of neighbors have been extremely kind! read more

Awesome place! Great staff especially Eyanah and Jose. They are always trying to help to give residents the best living experience possible. Place feels very homey which differs from many of the luxury complexes. I also feel very safe considering the layout of this community. Reach out to Eyanah for anything, she will do her best to assist you. Plus her attitude is great and lively. Also, I have been living her almost 2 years and hardly any problems other than minor issues which are probably my fault. Keep up the good work! read more

I've lived here for four years. Obviously, that says some in itself. And some things have improved. But, over the past few months, there's definitely been a shift toward the negative as far as management. To be clear, the consistent turn over as far as office staff has always been a bit of a yellow (if not red) flag. But the newest folks (whether it's coming from higher up or what), have been even more intense and invasive. I hate leaving this review when it was prompted by an invitation for the general property staff (via QR code on the leasing office door) -- they have always been helpful and friendly in my experience. But it's been getting quite frustrating in other regards. So I continue to appreciate the maintenance staff, the location, and many of the neighbors, but hope overall they make genuine improvements instead of focusing on things they see as potential 'brand' or 'visual' standards at the expense of our quality of life. read more

I'll give four stars for now. Good community. Residents aren't too loud. I've met a few great neighbors. New/improved design going on. I wish there were more washing machines but with the laundry room being small, I don't know how possible that would be. The staff have been great. Will update in June 2023. read more

I have been living here for 34 days. I rented prior during the sale of my home. I really like it here. The first incentive to move here was their acceptance of pets. No weight limits. Perfect for myself. Well kept up property. People are considerate, helpful, respectful, which is a big value of mine. Yet, they allow your space as well. Management is professional, friendly, cooperative, and really efficient on dealing with any repairs needed. Within 24 hrs. Or less if an emergency. Overall for today costs etc. Pretty hard to beat. And find workable and great management. Allowance of pets is the best. I need my pets. They are family to most out there. Thanks Sandra and Aaren. read more

I've lived here for 9-10 months now. The maintenance ppl, majority of the neighbors and area are great but this complex doesn't allow outdoor cats. So if you have a cat that comes in and out throughout the day don't move here. I first received a noise complaint about my cat meowing/purring too loud. Then later on was told they reminded the complainer this is a pet community... Fast forward a couple months.... Now I was notified my cat needs to be accompanied by me if they are outside. And if you have an outdoor cat you would know this makes zero sense. My cat is an outdoor cat, has been since we moved here along with the other 4-5 outdoor cats here. Now he has to stay inside because there were "several complaints about too many cats roaming around" even though they are all fixed and have owners. Makes zero sense to me. Also I ended up asking the other cat owners if they were notified of this new rule and they weren't. It was only me, which the office told me they were going to notify everyone. read more

Honestly I live here now and would not recommend this place to anyone. Was lied to about certain regulations and was told I was allowed to have things and then after moving in was threatened to be kicked out if I didn't remove the item. Make sure everything they promise you is in writing in the lease. There's cockroaches running around all out front and saw them in the hallways before as well. The gates are stuck open at least 50% of the time so it's not like you're actually living in a gated apartment or they're broken. They say they have "AC" but only some units actually have AC. The laundry room is always dirty. Let me add on to the laundry as well now. Every week it seems to be a washer or dryer that's broken as well. The washers are also dirty every time I have to go wash my clothes I need to take a pair of gloves down and clean out hair and gunk from the door lining because it seems like no one actually cleans the washers or dryer just the floors occasionally. The decided to upgrade the floors in the laundry room but not the actual units. It seems they do that with everything. Just made the outside look nice with new roof and paint but the insides are falling apart. Old windows that create condensation and I'm sure mold. Found a termite in my unit and office ignored my emails. Just found out another unit had termites as well and they just put a hole in the wall and injected some stuff to "fix" the solution. The office seems to always leave early and never be around when problems occur. Seems like the water gets shut off at least once a month for the day. 100% Do not move here it's a waste of your money. read more

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I've wanted to do a review on Brentwood for a couple of months now but I wanted to wait until I had a solid amount of time to make an objective review. When I looked at the 17 reviews that only gave two stars, I was shocked. I moved in in July of 2018 and the staff including Sandra in the office and Nico in maintenance have been nothing short of amazing and have given great customer service throughout my stay thus far. When I was looking for an apartment, I was looking for simple, clean, easy access 2 local areas and freeways. Brentwood is a 10 minute walk to downtown Campbell which has great restaurants and bars. And, Highway 17 is accessible either via Winchester and Hamilton or San Tomas Expressway. Downtown Los Gatos is a 10 minute drive Max, and downtown Saratoga is a 15-minute Drive. The only reason I haven't given five stars in this review is that occasionally there are some noise issues from other tenants and pets being left out on porches, but other than that it has been a great place to live for the last several months. The grounds are constantly clean, there are two barbecue areas, the laundry facilities are centrally located and although I haven't had the opportunity to use it, the pool and it's lounge chairs and tables are always clean and accessible. If you have guests, street parking can be an issue because it is a high-density living area with other apartment complexes and duplexes nearby. You have to understand that going in. I will say however, when people aren't misusing the gate and the parking in the back, there is plenty of parking when you use your one reserved spot in your one guest spot that comes with the apartment. I can't thank the staff enough for making the amenities nice and working hard to take tenant concerns into consideration and addressing them swiftly. Short of some exorbitant rise in my rent when my lease is up, I can't imagine that I will be moving. Thank You Brentwood and Sandra and staff. read more

I lived here for several years and I'd say overall my stay was decent. My issue is with how things are being handled after I've moved out. I got charged for many things that should be considered normal wear related to carpet and paint, etc. First off, they denied me a move-out inspection due to Covid-19, which I was legally entitled to. It could have been done if proper precautions were taken, and I was willing to not be present during the inspection to minimize any risk. I am currently disputing some of the things they're charging me for, which should fall under normal wear and tear. I have asked for invoices for some of the charges, which I am entitled to see, but it often takes several requests. They will often say they will get back to me later that day, but I often have to chase them down and keep following up with additional calls and emails. I am hoping to reach an amicable resolution but it has been quite frustrating dealing with the management office. I will update this review when things are settled. read more

I did a yelp review on my apartment complex, Brentwood, last year and here I am again. They have remodeled the pool area and put in a new barbecue area with lovely seating areas. Well, I renewed my lease again and moved to a larger apartment. I have to add that the maintenance staff has been amazing and just done a great job taking care of us. Whether it's an emergency or regular maintenance requests, Jose is in it!! Morgan park is a short walk away, Safeway is around the corner and the walk to Downtown Campbell and great day activities and nightlife is 15 minutes max. Thanks Brentwood for making my apartment community my home. read more

I am so impressed with Sandra, who from my knowledge is basically the landlord, she works for Lyon Living and is committed to maintaining the health and well-being of every resident no matter their financial background. Not to call anyone out but I have heard other residents treat her with disrespect and she still goes the extra mile to make sure they are satisfied. As a small business entrepreneur who recently graduated from college that level of care into her work shows a lot about not only her but hopefully the core values of Lyon Living-a huge corporation that has properties all over California. The customer should always be a priority. Thanks Sandra! read more

My family and have lived at Brentwood Apartments for a little over a year and we have seen positive changes in the community. Lisa the manager and her team have been working hard on making renovations and they sure the community stays safe. read more

Been here over 2 years and have lived in two different units (both studios). I think I have a balanced view of the places pros and cons: Pros: -nicely landscaped (compared to similar priced options) -good size pool & surrounding area -nice BBQ grills -gated parking & general access -on site maintenance very helpful & prompt -pet friendly -units are clean with reasonable space and nice enough fixtures (countertops, sinks, etc.) -convenient location to Safeway shopping area & close to downtown and Light Rail/VTA Cons: -onsite washer/dryers need an upgrade and a change machine (or accept ATM cards) -management (other than maintenance) frequently not onsite, sometimes slow response to phone messages (non-emergency) -surrounding streets not the best neighborhood collectively -creaky floors in some units (not due to noisy neighbors above, floors are just old) -cabinet storage in parking areas is convenient, but not all units have it and it's in pretty shabby condition, some cannot be locked Many occupants have dogs, but the dogs aren't loud or a nuisance in any way. Other than seeing owners taking them out for a walk in the morning or after work, you wouldn't know they are there. The place is safe, packages left at doors won't be messed with or taken, and neighbors I've met are nice, generally keeping to themselves but never unfriendly. I looked around at places from Cupertino to San Jose in Spring 2016 and didn't find anything comparable for more than $50/month cheaper. As many have mentioned, Efrain (site maintenance) is terrific and the staff is helpful. This is a nice place with some features not usually found elsewhere (gated access + parking). read more

I have lived at the Brentwood Apartment Community for over 2 years. I personally love it. The size of this complex is perfect, just big enough to build relationships with your neighbors, yet small enough to make it feel homey. All of the apartments are completely up to date with hardwood floors and new appliances. The common grounds are a joy to stroll through, beautiful flowers, clean pool, and great community in general. The people who live here are nice and caring. As for location, you could not really ask for anything better. You are walking distance to Safeway, VTA, Movie Theaters, Downtown Campbell, Restaurants, Bars and a huge park. But if that non of that stuff convinces you to check this place out. The management at Brentwood is top of the line. Monique & Efren are like the dream team of property managers (think Michael Jordan and Scottie Pippen). To put it simply, they care about you. I had a little problem with a window latch, Efren fixed it that day, he even vacuumed my appt before leaving (talk about going the extra mile). I work late hours and needed to talk to Monique (the property manager) asap, but I would not be home till after office hours. She stayed past her office hours (close at 6, she stayed till 7:30) just to help me out. I honestly could not ask for anything more from an apartment community. This kind of premium treatment and location comes with a little extra cost, but it is completely worth it. To sum Brentwood up in 3 words: class, care and integrity. read more

First yelp review! Had to pop my cherry once I lived at this place. Agree with the last two reviews, you cannot do anything to get your deposit back. Treat the deposit as part of your rent and at least you won't lose sleep on not getting it back. I heard they had a new property manager over the last few years and hence the recent negative reviews. This manager is terrible. No responses, attitude and lies straight to my face. What a gem she is. Also assume nothing will get fixed, so make sure everything works upon moving in. I complained about things when I moved in (to the oh so pristine apartment as they argued on me moving out, yeah right...). Also, they have a cockroach problem which she argued I brought with me. Forgot I had paid a security deposit for my pet cockroach. Seriously, what a gem she is. Just think, there is some really lucky guy out there... Anyways, enjoy if you dare. Anything to save a few bucks my guess, but is it really worth it? read more

Paper thin walls. Single pane windows. Cheap energy sucking appliances. After office staff leaves community becomes a disturbing playground for a dozen Un supervised children. People smoking putting out their cigarettes on the entry stairs. Not a place to live if you enjoy a peaceful community. Neglected dogs allowed to bark for hours. read more

I love this place. It's well maintained and Sandra is such a caring and professional manager. She will go out of her way for her tenants and her team. She is understanding when concerns are brought up and does her best to make the tenants happy with their concerns. Very professional, clean and peaceful environment. Great Job Brentwood :-). Satisfied so far. read more

WARNING (This rating is in response to the recent staff members of this complex, not the quality of living, or the community itself. This place is a nice location to live in, and the price wasn't half bad) Brentwood Apartment's reputation for STEALING PEOPLE'S SECURITY DEPOSITS is becoming more and more apparent. I'm not sure if the current leasing staff is directly responsible, or if this location is under investigation yet, but if you are a tenant who is in the process of moving out, please be adamant about the following: 1) Getting the property staff to do a proper walk-through, with a checklist, inside your unit prior to your move out date. 2) Ensuring that they document, on paper, how they should return what's left of your deposit to you, along with an itemized listing of what they deducted. 3) A copy of your intent to vacate, with the staff's name and signature LEGIBLY annotated on it. I have been very diligent in finding out what happened to my deposit. Apparently I know a few other move-outs who are complaining about Brentwood's current staff being DELIBERATELY ELUSIVE, when it comes to having people in the office DURING THEIR POSTED WORK HOURS (hilarious, however, pathetically sad). If you are currently in the same situation, DO NOT HESITATE TO TAKE THEIR ASSES TO COURT. According to state law, the property owner(s) HAVE EXACTLY 21 DAYS TO RETURN WHATEVER IS LEFT OF YOUR DEPOSIT, ALONG WITH AN ITEMIZED LISTING ON WHAT THEY DEDUCTED FROM IT. If they fail to comply with this law, you may be entitled to twice the amount of your security deposit (which for me, at the time, was $950). If you decide to sue Brentwood, use a process server. They will inform you on how to properly address this company as a defendant. I recommend this because their operative company listing is extremely convoluted, and almost impossible to identify on your own. I implore anyone, who this message applies to, not to let them get away with STEALING YOUR MONEY. It's simply a matter of principle. I do wish, however, that this place remains in business, and corporate cracks down on its employees at this location. It was a nice community, however, it's sad that it had to go down this way during the end of my time there. read more

Incompetent management who are never there during the listed hours or enforce rules, Caitlin Lamprect needed both hands to find her ass, she lost our rent check. Lousy maintenance, noise at all hours of the day. Police several times. A prostitute does her business here. They gloss over the apartments so they look good until you move in and then everything begins to fall apart. It is like putting lipstick on a pig. Avoid at all costs. Update; So, since leaving the apartments we were promised our deposit refund within 21 days. We have had all sorts of smoke blown up our ass as to when it was mailed by Kellen Cole (see below for his smarmy reply to my original post) End result, it has required several calls to the head office, promises that Kellen would call us etc... 2 months after leaving, no check & nothing more than bullshit excuses. This place is horrible, I would give it a 0 if I could. Update: 2 We did finally get most of our deposit back however it was short $70+ and we were promised a second check. Still not received after 3 weeks since and they are no longer responding to our calls. 3 months of lies, excuses and BS and these con artists still owe us money. True lying sacks of filth. read more

In the beginning I was very pleased with the location, pricing, and customer service provided by the leasing staff. Caitlin was very professional. My unit was a 375sqft. studio, with no patio. It was a really good place. Being a Grad-student from SJSU, it was very convenient for me to do my daily commutes to and from the campus. I loved it! But then Caitlin quit, stuff began to fall apart, and I would come to a sad realization that the insulation in the ceiling and walls were not up to standards once neighbors moved in upstairs.... For the next six months, I would hear constant stomping, loud conversations, and...of course moaning from the couple having sex. Sometimes I wondered if they were filming a porn shoot, because of how obnoxious the girl's moans were. Whenever I had to study, I would wear earplugs and still hear them upstairs. It even got to a point where I heard someone outside say "will you please close your windows, there's kids out here who don't need to hear that!" I guess they broke up though, seeing that a few months later it got quieter upstairs, with the exception of the stomping. Then I get new neighbors to my right. They were from China, really loud, and embraced the concept of domestic abuse. Every week I could hear them screaming at each other, and at times, the man would hit the woman. I called the cops on them twice. Apart from the neighbor upstairs, and the ones to my right, there was a prostitute in the unit across from the pool area who operated in the community. It was time for me to move out. During the last two months there, I've been trying to get a hold of someone in the leasing office. No body was ever there during their posted times. After several repeated attempts, I finally met up with someone. We agreed on a move out date, and I happily paid the termination fee. Now here's the worst part of this whole ordeal. My security deposit + pet deposit that I paid in the beginning, totaling to just under 1000, has not made it back to me yet. Every time I call their other office, I receive the routine run-around, with my most recent encounter being the absolute most unprofessional one of them all. SOLUTION: I've filed a notice with BBB (Better Business Bureau), agreed to be contacted by news media about their misconduct and unprofessional staff, sent Brentwood a legal Ca notice to itemize and return deposits or be served a court letter, and of course this yelp review. I'm sad to say this is my first ever negative review I wrote about anything. But I take it very seriously when someone messes with my family, or finances. I'll probably be seeing them in court soon. Signing out. -Nai read more

I love living at the Brentwood Apartments and would HIGHLY recommend them to anyone! It's typical apartment living, of course sometimes you will hear people, but overall it's pretty mellow...there seem to be a lot of families and everyone i've met is really nice. John, the manager, is awesome and so helpful! The maintenance man is awesome, too! Any issue I've ever had have been fixed within a day. The rent is super cheap, too! You won't find a nicer place for this kind of money! read more

I've lived here for a while and the place is really going down hill. It is mostly due to the area though. There are some very loud new residents and parking after the office closes is hard to find. There are lots of vacancies though. The smell of pot is really nasty. The pool shuts down a lot and when it is open it is not very clean. read more

Brentwood is a nice, family friendly community managed by a really great landlord. I briefly lived at Brentwood, and it is a quaint community with a lot of really nice people as neighbors. I also want to specifically call out the manager Sandra Andrade, she is one of the nicest people you will ever meet and she truly cares about the well being of each person who lives at Brentwood. A lot of apartments may seem pretty similar, but what can really make them stand out is a great manager who, should any issues or concerns arise during your stay, will do everything she can to make sure you are happy about where you're at. read more

My wife and I lived here for 2 years with our daughter and our dog. Caitlin (Manager) and Efraim (Maintenance) were great. The grounds are very well maintained and any questions or issued we had were addressed and fixed almost immediately. I would give them 5 stars but the buildings are pretty old. There is no A/C and you aren't allowed to use window units so it can get pretty hot inside during the summer. The deposit wasn't an issue for us - they do a pre-move out inspection and we got exactly what we expected. They charged us about 1/3 of our total deposit for cleaning, paint and carpet steaming, then we got a check for the rest about 10 days after moving out. read more

If you want a quiet and safe place to live in Campbell, I recommend Brentwood. I definitely miss living here, and most reasonable place to live in Campbell, CA :) read more

This apartment complex is very quaint and you get that small community feel. Everything is well maintained and reflects well on the landscaping. The rating I'm giving is mainly based on service. Caitlin and her staff have been very attentive and efficient regarding any of my questions and concerns. I've had a few issues; to no one's fault, could of been really inconvenient. The staff had acted swiftly in addressing these issues. Being in an industry where service counts for a lot, I am nothing but impressed. It's a great place to live. read more

I am currently living here but not for much longer. I am waiting for my lease to expire. This is the worst apartment complex I have ever lived at and I've lived at several in the last 10 years. The staff is unresponsive, the people who live here are extremely loud and obnoxious, and there is garbage everywhere. There is no management on the weekends and people have parties and let their kids run wild through the complex (on a daily basis). Many neighbors do not follow the "after 10pm quiet policy" as very young children and parents can be heard screaming throughout the complex. I have complained several times to management and even called the police. The police have shown up but management doesn't return phone calls or emails. I would like to say more.... but I will wait until I move out. I am sure I will be retaliated against by Lyon Management and they will find a way to keep my deposit. I am considering filing a lawsuit as my families well being has been affected in a negative way. (Loss of sleep, stress due to constant noise, etc.). All I can say is, DON'T MOVE HERE! read more

I visited apartment. Com and I found Brentwood apartment offered a 2bedroom 1 bath for $2150 and $650 down payment that the unit will be available on July 9,2017.I spoke to the representative and encouraged me to go to website to fill up the application immediately. I furnished the online application except the earnings documents that will soon be handed after making an initial visits the apartment. I set an appointment today for330 pm but I came early at 3pm.with mybig brother. We went inside the complex and look for a leasing office. A young black lady approach us in regards of inquisition the apartment. She gave me different amount of apartment which is $2450 .I mentioned to her that websites tells $2150. She made a phone call to clarify and acknowledged that websites indeed posted $2150 but she stands and insist that the current is $2450.She became in polite and unfriendly and there is poor public relations to customers like me. Because the websites has false information, I am disappointed and frustrated due to waited for an hour and received a false information in regards of 2 bedroom apartment. Maybe this apartment is not for me to live with.I was so excited but turned into sour. Thanks for nothing. read more

I have lived here for 2-1/2 years. I do not like living here at all and would not recommend anyone to live. The manager position has changed 3 times. The current manager well let's just say she is a "female dog". Find somewhere else to live, please. read more

This place is horrible! I just moved out of here and I can not say I am any happier. The management sucks, they are never around and do not return your phone calls when you need them. Also the place just added a new dog area where they can use the bathroom and it always smells terrible, and no one ever picks up their dogs crap. Oh and Just to let everyone know when you move out you must make sure everything is 100% clean and you will be made to have to carpets professionally cleaned or you will not get a portion of your deposit back. And I mean they want proof of actually having the carpets streamed clean with a truck cleaning crew. They want this done because I believe that they do not have cleaning crews come in after the tenant leave, oh and they also expect the walls to be 100% free of any dirt or scuff marks, which is impossible because they use flat paint that is water based so there is no real way to clean it with out having the paint come off. While we were living there we has a large bug problem, this is due to the poor insulation and lack of weather striping on the door. Oh and to add, just like another user said before there is always the smell of pot coming from near by. read more

RENTERS BEWARE. The management of this property is horrible. Upon the termination of my lease, I was not able to contact anyone at the property. Both emails and calls were ignored for a couple weeks. I ended up having to drop off my keys and gate clicker to the rent deposit box since no one ever responded. My lease expired on the 6th of the month but my autopay was charged the full month of rent. I ended up sending the corporate office a letter and received one email back from a general manager saying he would look into the matter. Another week passed and I received no response. I found a couple numbers of the executive staff of Lyon Management Group, Inc. through Google and contacted them directly. To give you a timeframe this was about 2 months after I had moved out. The executive staff responded and issued a check. The check I received was not for the full amount I was owed. Per California state law, they have 30 or so days to issue a receipt of your security deposit or the full value should be refunded. So at the end of the day, they still legally owe me money but I don't want to continue to waste my time with this incompetent management group. read more