Realized that I never left a review for this place after all these years. Always a great selection but a tad pricy. Small military discount as well. read more

Cigar Town - Tobacco Shops Near Me - Reston, Virginia

The hours say they are open at 10 am. I got there at 10:15 on a Friday and they were closed. I waited 5 mins and then left only to see some one walking up nonchalantly to open up the store. Terrible service and a waste of my time. I was planning on making a sizable purchase for my clients, but instead I will do it elsewhere. read more

Wonderful selection. Great ownership/staff. Love the location. The smoking area in the back is very comfortable and very friendly. Highly recommend. Will definitely be back. read more

Cigar Town - Padron Anniversary. - Tobacco Shops Near Me - Reston, Virginia

Nice place to grab cigars and related items. Staff is very knowledgeable and they have great selection. Even found some cigars that I could not find anywhere else so far. read more

Walked in here to kill some time. Come to find out this place is a gem. Bought some cigars from the owner who knew a great amount and ended up heading back into the lounge and stayed for an hour or two. This is a place I am happy to give my business too. I will be coming back! read more

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Cigar Town has relocated to a newer, larger space within the Reston Town Center. It no longer faces the ice skating rink - it's on the same street as McCormick & Schmick's. I discovered this yesterday when I went in search of a couple good cigars. The old location was quite cramped - if you got more than a few people in the space - it was difficult to maneuver. I picked out a couple of the Arturo Fuente 8-5-8 Maduro cigars. Each cigar was $5 and change - reasonable for an Arturo Fuente. Service was prompt and friendly. I note that Cigar Town's web site has not yet been updated to reflect the new address. read more

Cigar Town - Tobacco Shops Near Me - Reston, Virginia

The selection was extensive and the value was good. The gentleman who was behind the counter provided excellent service; he was very pleasant and kind! He answered all of my questions fully and gave me multiple recommendations at each of a few price points. read more

Placed a pickup order for True Food. No idea the spot was there. Poked my head in...picked up 4 sticks for around $140. Dude didn't offer matches and didn't offer a "thank you" for the business. I guess he was thinking I would say thank you for selling me your widget. read more

Great ambience and world-renowned selection of cigars. Bought a few NUBs and looking to enjoy them after my beer and dinner. Prices are reasonable and the staff knowledgeable. Store is well laid out and pulls you into the 1870s. Good smokes and wonderful way to pass 30 minutes. read more

Cigar Town - NUB cigars! - Tobacco Shops Near Me - Reston, Virginia

Staff are usually polite and helpful. Store has a wide selection and fair price, but occasionally will not have a common size brand, but that is a rarity. read more

Great cigar shop. The owner was very friendly and there's a much better-than-average selection. I thought the prices were very fair given the location. There is a members-only lounge in the back that you can pay $25 per day to enjoy your smoke. My only complaint with the cigar town, and it's not really a complaint because I know it's the rules, I would've expected if I paid $65 for a few very high-end cigars that I may have been given a free lounge pass for the day. But I don't totally fault him for that, and the people that were in the lounge were very friendly and struck up a conversation. read more

In July of this year I was in the Virginia area visiting and found this spot in my "Where to Smoke" app. I always try to frequent smoke shops when I travel and this one did not disappoint. It was early, say before lunch and it had just opened. The manager (sorry forgot his name) was very accommodating and explained about the minimum purchase to sit in the members only lounge. I fully understood and gladly paid it to enjoy two nicely humidified cigars, free wifi, in a very comfortable lounge. I spent about two and a half hours in total bliss. I will frequent the place in Tysons corner when my travels take me back to the DC area. Thanks for the hospitality! Chris M. read more

I've been going here for a year and I highly recommend it. This weekend I went it looking for a cigar to pair with my beer and they absolutely nailed it. read more

I travel on a regular basis; so I'm always looking for a local place to relax with a cigar; especially in the winter. This week I find myself in the DC area; I was looking for a place close to the hotel. Last month when I was here. I admit I was reluctant to stop here based on the negative reviews. I figured let me stop in since I just has dinner down the street. When I walked in, I was immediately greeted and asked if I needed any help. They have a decent selection of cigars; even carried some of my favorites. I'd say their overall humidor size & selection is a bit above average. I asked about the use of the lounge; I was informed it was for members only, membership is $1,500.00 / year. I asked if they did day passes, explaining I was visiting from out of state. The gentleman (later found out he was the owner) offered by access for a nominal fee; the fee price wasn't bad; so I took him up on the offer and purchased a few sticks. The lounge is nice; a little on the smaller size, but he had a good ventilation and air system. My only complaints would be the close time of 9:00 pm is bit early; and they could use some other brands. The owner was kind enough to stay open a bit past his closing time, allowing me to finish up the Perdomo Habana Maduro I just purchased. Steve: I appreciate your hospitality. I'll be back next time I'm back in town. read more

Cigar Town - Tobacco Shops Near Me - Reston, Virginia

The prices are more or less in line with the scant few other cigar vendors in the area, but skew a bit higher. The staff is always friendly, but I've been steered wrong on a couple of suggestions, but it happens. Their house-blend selections are always good, but a bit over-priced for what they are; I'm sure the profit margin is phenomenal. They are sort of the only game in town if you're in Reston, but I'd probably be going here even if they had some closer competition. read more

Was in town visiting and wanted something to do; had no car, so was stuck to the immediate area. The pièce de résistance of this place is the lounge in the back. Now, I've never been to a cigar lounge before, so my perception could be off. Anyway, it was a cute little place with a television and a recliner. I think from other reviews, there is an annual fee, but as I was visiting, you can do a daily pass for around $20. No the cheapest thing, but at the same time, if you are looking for a kitschy thing to do, i'd recommend this place. Possible emphysema, is of course, included. read more

Love the lounge and the owner, friendly and very helpful. I've been going there for the past 3 years, it's a great location for a lounge. Shane read more

A preface: I have casually read Yelp reviews in the past, but have never actively participated on this website. This changes today. The customer service at this boutique ranks as the single worst retail experience I have ever encountered in my 33 years. It has compelled me to start writing reviews on this site. The weekend before last, I had purchased a high-end (ST Dupont) lighter at this store. The gentleman behind the counter, on that day, was actually very pleasant. Friendly & engaging, he clearly enjoys this store and providing quality service to it's customers. The lighter that I ended up purchasing wasn't functioning properly when filled at purchase (would ignite maybe 1/3rd of the time), but I was told that this is normal for new lighters, and to give it a few hours/days to "warm up". Later that evening, I called the store from home, explaining it's still not working- this time igniting on maybe 1 in 6 clicks. The clerk instructed to bring it in for an exchange the next day if the problem persists. This is a $200+ lighter. The next day, I return to the store to swap it out for a non-defective model. Upon entering the front door, I see a different clerk behind the counter (who I later find out is the "managing partner" of the store.) I was the only customer inside at this time. Typically, when a customer walks into a store- it's customary to greet, or acknowledge the presence of the new customer. If not customary, at least good general business practice. This 'manager' didn't once look up from his computer screen. I approached the counter and said "hi-there", to which the employee- without glancing away from his computer screen for even a second, replied "yeah?" as if I was causing a terrible inconvenience. I explained the reason for my visit (described above) and requested to exchange the lighter as promised. After some back and forth, the manager examined the lighter, and found a very slight scratch to the outside metal. This could have been there originally when I purchased it the day before, I have no proof. As soon as I realized the lighter wasn't working (still) at home, I returned it to it's original packaging with receipt. The manager refused to exchange it. "But it's defective" I explained. This allegedly is the top lighter I can buy, it should work right? -i asked. Clearly bothered, the manager still refused, explaining the lighters are "just luck... sometimes they ignite, sometimes they don't". "Not for $200+, I explained." I then asked if he can send it for repair, explaining I was told it came with a lifetime warranty. "It doesn't." said the manager. "The employee you met yesterday is new, he doesn't know what he's talking about." (he was referring to the actual nice one). Long story short (I know, too late!), more than a week has passed and I called today to check on the status of the repair. (I was told at the store it should take a week or so). The phone was answered by the same 'managing partner', who put me on 'hold' (not actual hold, I heard him arguing with Verizon for several minutes on what must have been his cell phone). I was told, "listen man, it takes time. It will be a while." I asked, how long is a while? "A while is a while" he replied. I asked, "weeks? months?" He answer "weeks, I don't know man." It's infuriating when faced with such gross incompetence and just overall blatant rude carelessness, to have no recourse. I will never step foot in this store again. I never want to encounter that "managing partner" ever again. -Cigar Town management, if you are reading this- I am "writing off" this entire experience as a loss. If my lighter is ever returned by ST Dupont, throw it away, as I won't be returning. If one prospective customer is persuaded to a competing cigar store instead of Cigar Town, that would be satisfaction enough for me. In fact, and I'm 100% serious with the following offer, I will meet the first customer (or prospective customer) of Cigar Town Reston, to message me online, in front of this store with a chauffeured limo to a competing Tobacconist (John B. Hayes in Fair Oaks, Cigar Connection in Arlington, PG Boutique in McLean) and back. No one should ever have to experience such an ungracious lack of service. read more

It's true, the guy that works here (the one always on his laptop) IS a douche. I didn't go in there for cigars and he probably assumed that anyway since I'm a girl, but if I'm paying NYC prices for your stale cigarettes, you could've at least tried to not be rude. Sorry for making you do your job for 2 minutes that day, bro! read more

PROS: Great location, good-looking shop with a wide selection. Smells wonderful in there (if you like cigars). I'd say they have some great house brand cigars but I've had bought some from Cigar Town that were dry and practically falling apart when I smoked them that evening. CONS: First of all, Lorenzo was fantastic and it's too bad he left. The other little short guy is rude and I don't know if he's insecure or what but talks like he's got something to prove. Every time I go in there he makes some bizarre comment like he's trying to sound tough. No idea what he's scared of. He needs to grow up and act like a man. Second the owner sold me an e-cig at the Tyson's location that didn't work. I live in Reston Town Center so -- (understanding the shops are owned by the same guy) -- I asked for a refund or exchange. That same little guy refused and told me I had to take it back to the Tyson's location. I explained the shops are owned by the same guy. He just shook his head and said, "Nope." Lastly, the owner charged me $9.00 for a pack of smokes. That is price gouging. I will no longer shop there because of their unprofessional manners and overpriced (and often dry) cigars. Total Wine has great cigars and are much better priced. Cigar Town, you lost a loyal customer. read more

Sales rep in the evening of 8/13/2014 is a JERK!!! I will never go back to that place due to the fact that their customer service is sub-par. The guy with glasses is rude and does not take into consideration "customer service." He was more interested in watching what was going on the TV than ringing me up the proper price. I handed him my credit card for the transaction and as I was walking out the door I noticed the receipt was not an itemized receipt, just a transaction total for my purchase. When I went back to the counter to ask for an itemized receipt, his reply was, "You didn't ask for an itemized receipt." Really??? Better Business Bureau will be notified about this transaction. So when does a business not provide an itemized receipt? He also stated, "Why are you giving me an attitude?" I then explained that the advertised price is $6.50 per cigar and not $6.79 from what he charged me for both. I then told him Cigar Town needs to change the prices that are labeled on the box instead of charging extra for what is being advertised. His reply was, "We just had a price increase and do you know how hard it is to change every label for what they are selling. Really??? When he finally provided me an itemized receipt, I noticed that each cigar was charged .29 cents extra at $6.79 before taxes. $6.50 is advertised on the box per cigar. It's not much, but .58 cents extra for the purchase of the two cigars adds up if you take into consideration that how many other customers are being charged extra? I have several co-workers that ran into the same situation and they will never go back to Cigar Town. Scam! It's the principle of doing good business with the buying customer that counts. No needed comments necessary for example when he stated, "Do you know how much Virginia applies for tobacco sales tax?" It still didn't add up on my transaction. There are many other customers that have posted horrible customer service from Cigar Town and now I know why. Never again will I purchase from this joke of an establishment. read more

I don't really know that much about cigars, but i know what i like to smoke and i know i value customer service. The only saving grace for this store is its good selection of not only cigars and cigar accessories, but also its hookah products. They seem to have a really good selection of cigars, including the Drew Estates Acid Blondies i was searching for. The reason why i'm not psyched about this place is because I hate (insert hobby/passion here) elitists. the people who tell you what you like or prefer sucks and that what they do/have is better. In addition to the store guy not saying hi (i was the only person in the store), he had his nose buried in his iphone. When i asked about about the drew estates cigars and if they made other cigars than the ones stocked, the store guy lifted his nose high up in the air and told me "i don't smoke -those-, i only smoke ashtons" - then went right back to looking at his iphone. i got what i needed, paid for it and left. this is in stark contrast to the Incline Village place where their selection was very meager, but the store guy was very passionate and helpful. go to this store only if you know what you're looking for and don't expect Store Guy to be too helpful. The prices are in the middle ground for the brands i smoke: Cohiba, CAO, Drew estates read more

Lovely, family-owned cigar store located in the Reston Town Center which offers a large, cosmopolitan range of quality yet remains small enough to make you feel like family. My husband is a cigar aficionado and quite often nothing delights him more than a gin and tonic or mojito on the back deck with a Fuente Fuente Opus X in the spring and summer months. The guys at Cigar Town are always friendly, informed and ready to share without seeming pedantic; if they don't have exactly what you're looking for, they can aptly recommend an amiable alternative. When you consider the private membership gentlemen's lounge, this place scores that rare to find trifecta of ambience, product, and service that rates 5 stars! read more

I have never had a pleasant experience here, and I've given them three chances: 1. First time: unusually rude fellow who sells them. I don't know if he owns the place, or thinks he owns the place, or believes he owns the town center. 2. Second time: Bought a couple of cigars, thirty five dollars. Then decided to return them, and bought something else for thirty five dollars. How did he do the math, charged me for the cigars, then instead of crediting back my thirty five charged me again, and then charged me again for the replacement purchase. Still sorting it out with the bank. 3. Third time: I bought a Gurkha cigar, which I've bought in the past in Columbus OH (try Tinder Box, fantastic place) for half the bloody price. I'm not an idiot for going back, I just had to smoke a cigar last night and this is the only place in Reston Town Center that sells them. read more

I have stopped in twice to purchase cigars. The customer service is very minimal. Don't expect much conversation from the staff, they are just there to collect the money. read more

I've had experiences here that have been hit or miss, but never a home run in any sense. They are the only place cigar shop within several miles of Reston Town Center, which doesn't mean as much as it used to as you can't smoke a cigar at any of the surrounding restaurants anymore. They solved the problem of where to smoke by putting a cigar lounge in the back. Sounds great, right? Well, I was informed by the reasonably friendly (when he wasn't on his phone) person working there that the membership fee for their lounge is $1,500 per year. This did include things such as a discount and a locker, but when you work it out you'd have to spend upwards of ten grand a year in the shop for things to break even. I for one would have a hard time hitting that ten grand myself, but not for lack of smoking. This location is very similar to their Fairfax shop in that they've chosen to focus on several exorbitantly priced brands while carrying a smaller selection of reasonably price to above average brands. You want Gurkha and God of Fire? They have those. You want a Padron 1926 at retail price, then no such luck. Not only that, but even though the last person I saw working there was friendly, his overall cigar knowledge wasn't all that sharp. At least he was nice, the other person I've run into there can be downright rude if you aren't buying something over twenty bucks a stick, as though you're wasting his time. I'd call this place a last resort shop. When I'd go to Reston Town Center before the smoking ban I would bring my own cigars so I could avoid this place. I still do that, but for just sitting out near the fountain and people watching. Not only that, but their shop awning says they sell cigars AND pipes. As far as I could see, there wasn't a single tobacco pipe in the shop, nor many accessories for the regular smoker. read more

Well organized, huge selection, friendly/chill/knowledgeable staff, and the prices are very reasonable. They've got all the top shelf stuff as well as your basics and milds. I mixed and matched up a great smorgasbord of stogies for my sis' wedding and can't wait to see all the peeps sampling our bounty. If buying in bulk, you might get a discount and some freebies. So be cool and relaxed and all the rest will take care of itself. DONE. read more

Humidor was setup well. Cigar had proper water percentage. Selection size was mid-range. The product outweighed the customer service. Customer service was odd. They were grumpy and talked to me as if I knew nothing about cigars. I am not an aficionado, but, I have been smoking cigars for over 15 years. read more

I always make sure to check out this cigar shop whenever I am in Reston Town center. They have wide selection of premium cigars as well as different accessories. I've also been impressed with their cigar knowledge and the gentleman thats always there has always been helpful in finding me something new. I also just found out that they have a pretty decent sized smocking lounge at the back. I noticed that they have a locker rooms that you can buy to keep your cigars and wine and use it whenever you want...that's pretty cool. read more

I had no problems with the store hand. Matter of fact he was extremely helpful. Great selection. Prices are comparable to other stores. Suggestions were made based on my tastes not his. Definately will return. Downfall is you gotta park and then walk to....parking is at a premium in that area. read more

I had the best experience at Cigar Town Rest . Steve , who works there is so friendly and so helpful, especially for me buying a gift....I could not have asked for better service. I know little about cigars, but I do know what I saw and their selection is huge. They even have a lounge for smoking cigars. Thank you Steve, you made my day.... read more

Cigar Town in Reston has become my "go to" cigar store. The location is excellent, right in Reston Town Center. They have a good selection of cigars, all properly humidified, and a private smoking room in the back. (If you work at an office in RTC, this private room would be a welcomed escape for the smoker.) Staff were always helpful when I needed advice. My favorite cigar is their Don Pepin House Blend. I walked past it several times on trips into the store, buying the top shelf cigar brands. But one day a helpful, and as it turned out, knowledgeable staff member suggested I try the House Blend. I found it to be a great cigar; smooth, medium body, nice draw, excellent construction, and a beautiful chocolate-colored wrapper. Try one sometime. read more

Hassib was great knew exactly what I wanted and helped me on my way great atmosphere and plenty of places close by with smoking patios

I stopped in on a cold night. This was my second visit in a long time. I found the staff very helpful in guiding me though their available stock and providing a welcome atmosphere. Though I was unable to stop into the back lounge this time, with its posh dark woods and deep chairs, this location will be well worth the trip back. read more

I have to agree with Rahul on this one. This is an awful cigar shop. Every time I've been in there, the person behind the counter is on his laptop, (usually with headphones) which he keeps on the check out counter and always makes for a nice presentation. So lets start there....keep your female acquaintances from loitering around the shop because you want to show them how good you are at online poker. (true story). Secondly if I'm buying a full box of cigars for $170+ don't tell me you won't give me a few extra books of matches, "because they can get expensive" The guy who I've seen working in there the most knows as much about cigars as he does about astrophysics. I only go there out of absolute necessity and convenience and no other reason. read more

Okay.... Ive been buying from here for years now. This place is as good as it gets- great service, awesome selection of cigars especially the black label ones. Hassib rocks!! read more

If I could give these clowns no stars I would. Refused to let me sit in the lounge even though there wasn't a sole in there. Prices were OK compared to Boston, but why would I give these d'bag's dime one. Drive 15 -30min away to Old Virginia Tobacco co. Place is a joke. Just b/c your in an upscale shopping area doesn't mean you have to be stuck up snobs. If you were true cigar smokers you would know the brotherhood isn't about that!! read more

This is a terrible cigar shop. Decent selection and okay prices. Nice lounge in the back but won't let you smoke in there unless you pay $1500! What a joke! Someone please open up a good store in Reston like Old Virginia so I will have somewhere to go when I'm in town on business! read more

I live in the People's Republic of Michael Bloomberg so this place is a breath of fresh air (so to speak). Steve is helpful, friendly and knowledgeable. The 25 dollar 'grab bags' of 5 different selected cigars is an excellent deal. It's in the middle of RTC so very convenient. I come here every time I'm in the area before any border crossings into PRMB. read more

Great shop in Reston Town Center. They have a great variety of excellent cigars. The staff was extremely helpful and made some great recommendations! Will be back. read more