Service at this facility has drastically declined. After waiting 8 months for my 6 months check up I was blind sided by the office. After being seated and they started the cleaning I was advised that there was NO dentist in the office that day and the office should have told me that. No mention of it. No inspection of your teeth after cleaning. Several days prior to the visit I called the office and questioned a bill I received. I was advised they were waiting for the insurance to pay. When I asked for my records to be sent to another dentist to fix an issue with my teeth that Cincinnati Dental caused and refused to fix it was amazing that all of a sudden the insurance declined the payment they were waiting on and they wanted to balance in full! They are ripping people off and their service to consumers is less than adequate. read more

Cincinnati Dental in Fairfield is the best! I now live in Dayton and still make the 50 minute drive because their customer service is the greatest. They are knowledgeable and they always answer any questions I may have. Thanks again for another successful appointment Cincinnati Dental Fairfield! read more

Been with CDS for years & i guess this year isn't my year. Generally good customer services but that's been slacking also lately. Go in for my regular cleaning today, just to come out to an $88.00 charge for something they told me nothing about prior. I have periodontal disease and see a specialist for i, but apparently once you see a specialist it's now concidered in general and you should know according to Andrea the office manager. No i know what was said from my specialist but for you to not tell people if anything is owed before going back so the patient also has a clear understanding. Funny my copay with the specialist is cheaper. Time to move on, cause it's not up to front desk to explain anything also stated by Andrea At the Fairfield location.... read more

This is probably my favorite steakhouse in town...no, wait... What I like about Cincinnati Dental Services is the friendly staff and the short wait. What's worse than trying not to stare at your fellow patients in the waiting room while pretending to peruse a "Conde Nast" from 2009? Nothing, that's what. Another plus is the liberal use of anesthesia in the exam/treatment rooms, as evidenced by the lack of screaming or begging for mercy that is heard. And the dental hygienists seem to really like what they do (but not TOO much, if you get what I mean). At the end of each visit, I emerge with not only my wallet, watch and dignity intact, but clean teeth and a dazzling smile! read more

I choose dentists based on location. It's as simple as that. This place is close to where I live, so I go there. They clean my teeth, they drill my cavities, they give me a free toothbrush, repeat as necessary. I like the hygienists and the dentists here. They're friendly and personable and don't hurt me more than they have to. What I don't like is poor customer service, and that's what you get at the front desk. Each time I go in, I'm not greeted. No eye contact is made. No pretense of anything, really, until I am at the counter and looking down at them, a mere 2-3 feet away - then..... acknowledgment. My wife has received similar "help" here, so I know it's not just me. You start at the front desk and you finish at the front desk, so I feel like they should work on training these young ladies in the basics of treating customers like they're wanted and valued. read more

I'm a person who has spent a lot of money on her teeth over the years, and the kind people at CDS always remember to acknowledge my hard work and burnt income. The staff is gentle, nice, and always humor me by giving me a sticker with some cheesy character or saying. It's also a plus that they accept my dental insurance, and have hours that work for people with 9-5 jobs. read more

The supervisor Adrian at the fairfield location was very rude. i was trying to explain a situation to her and she dropped the call on me. i called back and she did not even seem to care. read more

I have gone here for a long time and now I will not go back. They talked my oldest son into get a deep cleaning, which I was leary about but fine with. BUT what they do not tell you that after that every routine cleaning is billed as a periodontal visit and my insurance pays none of it. Also it is way more expensive than a regular cleaning. BUT the cleaning is exactly the same as a regular cleaning. They never told me it would be billed differently or that it would be more. They are scammed trying to dupe you into spending more money by suggesting many people get this deep cleaning service that I am not convinced he needed. read more

I normally see Kim and Dr. Payne, but they were not in the office for my last visit. The hygienist I saw was great but the dentist Dr. Abra? could work on his chair side manners. He was a bit abrupt and curt. Made negative comments about some of my previous dental work done by anothee practice. I would prefer not to see him again, he made me feel uncomfortable. read more

They are a bunch of thieves that will take advantage of students. They will tell you that your insurance is covered at the time of the visit and then will threaten legally with late payment fees months after because the insurance was not accepted in the first place. Go somewhere else! read more

Terrible experience. Dr. Payne just cares about making money off you & she's rude. Doesn't explain procedures & taking advantage of you. Was told I had a cavity and trusted her to fill it even though I'd never had one before. She explained nothing, drilled excessively when I was originally told it was a small cavity. Half way through informed me that they fill cavities in teams. Let someone else come in and work on it. Missed a sealant step. That lady said that I had "quite the large cavity". My tooth that never hurt, I was in pain for MONTHS & couldn't eat on the side. I've never had tooth pain ever before that trip. Was able to go to my regular dentist and he looked at my X-rays that I had sent over & said their was no sign of cavity's or a "dark mass" that doctor pain originally said was in one of my xrays. Straight up sketchy people. Will take advantage of you, be rude to you, & then try to over charge you. Stay away no matter what any of the "good reviews" say. read more

My dental hygienist was great. Probably one of the best visits. She was gentle as she could be and very professional.

Have gone here for many years after getting recommendations from friends. They offer sedation for an extra fee and this has led to my getting over my fear of dental visits. I like them so much I continue to visit for all dental work when I visit Cinti from my new home in Michigan. Fair prices, no long waits. read more

I've tried this group for nearly a year. 2 crowns, deep scale cleaning (because of my age), and wanted to do more crowns. Enough! I went back after 6 months for a regular checkup and cleaning and to get a repair on an old crown. Dr. Abro would not make the repair without doing a crown on the tooth beside it...gives him room to make the repair (equivalent to a filling). Then would not clean my teeth. Said I need to be there every 4 months for deep cleaning. Flat out told me they would not just clean my teeth. So, since I wouldn't agree to a new crown and agree to every 4 month deep scaling, they provided me no service whatsoever. Really? It is all about money! read more

I had been going to this office for almost 20 years but will not return now. They starting coding my teeth cleaning differently and it was costing me an additional $35 when the entire cost of the cleaning is covered under our insurance. I asked their office manager If it could be corrected and she rudely told me no and I could contact the operations manager for all of their offices. She was also bluntly rude and did not care one bit that myself and my entire family had been going there for many years. I also called the person that does my cleanings (she has been doing my cleanings for many years) to ask about the code she used and she never returned my calls. They have a written cost estimate policy for costs that are not covered by insurance and that was not done either. My wife and children were just there the other day for their cleaning. All of them had 10:40 AM appointments. They took both of my children at the correct time but made my wife wait. At well after 11:00 AM my wife asked about her time and the receptionist lied to her and told her that her appointment was at 11:30 AM despite the fact that my wife had a written appointment card from them stating the appointment was at 10:40 AM. She cancelled her appointment and also will not return. They have a strict $25 fee if you are late or do not show up for an appointment but they will not pay you $25 if they are late or cause you to reschedule your appointment due to their delays. read more