Our salesman was Kieth Frye who did an excellent job for us. His follow up to our not receiving the…read morecovers for our furniture was excellent!

We purchased a custom outdoor furniture set from Watsons in February. We were told we'd receive…read moreupdates during the waiting period and never did unless we called them. The furniture was delivered badly damaged, which the delivery team noted and they said they'd start a remediation process. We didn't hear anything and called, only to learn that no one had started anything to fix our issue. Throughout the process Watsons has said they'd call us within a timeframe and they never do. You have to practically beg for information. They will not do even the bare minimum required to pass as successful customer service. We still have no resolution, no eta on a replacement, and they just keep putting us off and telling us to call again later. Truly awful experience for what we spent. I will not do business at Watsons in the future and I highly recommend avoiding them if you're considering them.

Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

We purchased a home with the intention of putting in an inground pool. Due to the slope of our…read morebackyard and easements to contend with, it wasn't going to be an easy task. I contacted and met with quite a few pool companies. When Dave at SunSpot came out to assess our backyard, we felt confident that he and his crew could handle the task. He also built a beautiful retaining wall, required due to the grade of the yard, which ran along one side of the pool. Our saltwater pool turned out beautiful and we highly recommend SunSpot Pool for a pool installation. Their staff was also very helpful in walking me through how to use the equipment, proper maintenance, etc. We unfortunately were relocated this past year and miss our backyard oasis that SunSpot created.

From the owner: Inground vinyl liner swimming pools, installation, service, chemicals. Bioguard swimming pool…read morechemicals. Outdoor casual furniture from Brown Jordan, Woodard, Crimson, Telescope Casual, Homecrest, Patio Renaissance, Treasure Garden, Suncoast, Winston, Seaside casual, Classic Rattan, Summer Classics. Specialty retail store with swimming pool accessories.

They r incredibly nice and patient here. I am new to pools and they are like my pool therapists. I…read morenever feel pressured to buy things I don't need either. Thank you so much!

The team there is always courteous an helpful. They take their time to ensure you understand what…read moreyou need and they help you get it. They will even help you get it to your car. They also always have what we need in terms of chemicals. Again, can't say enough about the staff and level of service.

Couldn't be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to…read moretry out all of the hot tubs before our purchase. And I'm glad we did....We ended up buying a different one than I thought I wanted. They have also been very helpful with my follow-up questions in learning to maintain our tub. We have totally enjoyed sitting in our Sovereign, watching the 8" of snow falling. We've both had less aches and pains with regular use and our grand kids had a blast swimming in the "hot pool" at night. Great experience all the way around!

We just got our Hot Springs jet setter XL delivered today and had an amazing and awesome experience…read moreworking with Kathy Koebel at Hot Springs of Dayton Ohio. From start to finish, she made sure that we purchased the right hot tub for us... Invited us in to try out the ones they had in the showroom and talked us through all of the things that we were looking for and kept us updated on the progress of our order Since I was very stuck on one color. Would recommend them to anyone, especially as long as Kathy is there.

Important clarification: This business was not sold. Just Add Water Pools and Spas was closed by…read moreour family. We are not affiliated with or endorsing anyone currently using our former name or attempting to reference our history to gain business. No one was given permission to take over the business or represent our customers. Our father, Paul Perkins, built this business with pride, skill, and decades of trusted, referral-based service -- and we take that legacy seriously. Misleading claims about ownership or affiliation do a disservice to the standard he upheld. Brian Perkins continues to offer pool services independently. Anyone who knew and trusted our work can contact him directly. We truly appreciate the support over the years and want to ensure the facts are clear.

This family owned business has jelled my family over a decade of opening and closing our above…read moreground pool. This father and two son team are friendly and willing to provide wisdom and advice when opening a pool. They have been so extremely helpful over the years, and I would highly recommend them! They used to be located in the plaza in Maineville right behind Wendy's off Route 48. They just recently opened a new location off of 22 and three towards Little Miami high school. They are located right there next to the gas station and convenience store. What I love best about this store is that you can bring in a sample of water, and they will test it to see what chemicals your pool needs. Every year when I have questions, they are willing to work with me and provide the best solution. I love supporting local businesses when I can--and this place is a great one to add to your list!

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We purchased our hot tub exactly 2 years ago from February 2026. It was leaking so we made a…read moreservice call. Our hot tub is under warranty and per head of service operations... Our chemicals & water are is great shape. Our leak is a known hot tub issue. What upsets me is fact that this leak was not any fault of ours on AND trip charge is $149 up to 20 miles and $3.0 every mile after! ( sorry but we purchased from you; if traveling is an issue then I'd say DO NOT SELL out of you area! Our trip charge was $242 + service charge 1 hour $120 and part $35... total $424.79.. that is not a price you'd think of receiving when it's under warranty! After making a few calls and explaining this, no one seems to care! With that said I wouldn't buy from them nor recommend! I bought this for health reasons; I'm in total shock And very upset! ( how can a garage door company just down street from them only charge $178 for a trip charge and not price gauge you for not having their product!!? or being out of their range for service?!)

It can be hit or miss. You either get someone really helpful and friendly or someone surly, who…read morebarely wants to help you. Often, their printer isn't working, so you don't always get printouts of water analysis. However, with saying above, there is no reason for customers to yell, belittle, or just be plain rude to the employees. I have seen this almost every other visit. Yes, I would like to be treated warmly, but I will still try to be polite no matter how I am treated.

Each time I go to Leslie's West Chester location the employees are helpful, easy to work with and…read moreknowledgeable.

We like to go to Leslie's for the majority of our pool supplies. The main guy is very knowledgeable…read moreand helpful with all the questions we have had since owning our above ground pool. If our water tests come back normal they are honest with letting you know everything looks good and nothing is needed at the time.

Super friendly!! Great service!! Be sure to pop in for all your pool supply needs and wants ;-)read more

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!