This has been an extremely disappointing and concerning experience…read more My daughter has never had a cavity in her 18 years of life and has maintained regular 6-month cleanings and checkups. At her most recent visit, we were suddenly told she had seven cavities, all requiring fillings. This was shocking, especially given that nothing had been flagged or even mentioned at her previous visit. When I spoke with the dentist, I asked directly for a clear explanation of how this could have happened and whether any of these could be closely monitored as opposed to immediately filled. I was told that each of the cavities were indeed in need of fillings and shown X-rays (which, as a patient, I obviously rely on the dentist to interpret accurately). At that point, regardless of how we got there, we agreed to proceed with treatment. Now, four days after the procedure, my daughter is still in pain and I am being told after the fact that: * Some cavities were "very deep" * Some were multi-surface * Some were close to the nerve * A root canal may be needed This information was not clearly communicated beforehand, despite me explicitly requesting a full explanation prior to treatment. That lack of transparency is deeply concerning. What has made this worse is the office's handling of her records. I scheduled a second opinion due to her ongoing discomfort, and the office has refused to release her records, stating that only one person has access to them and they are unavailable for four days. I was told there is nothing they can do. That is unacceptable. Patients have a right to their records, especially when there is post-procedure pain and concern about the treatment received. Between: * the sudden appearance of multiple serious cavities * lack of clear communication before deep drilling * post-procedure pain * and refusal to release records in a timely manner I cannot recommend this practice. Parents should be especially cautious and ask very detailed questions before consenting to treatment. ** Update after 2nd Opinion** After 2nd practitioner requested and was unable to receive records, they extracted what they could from the insurance company finding out what Dental Center of Texas included on their claim. 2nd practitioner mentioned that Dental Center of Texas took x-rays not meant to diagnose cavities but instead x rays designed for bones. It was determined that 2nd practitioner likely would have recommended only half of the fillings performed and instead monitored them due to the patient's oral health history. New x-rays showed no deep drilling (thank goodness) regardless of what staff had communicated and while filling work and clean up had some sloppy elements, nothing seemed to be a risk to my daughter at the time of this exam. (sigh of relief). 5 days later, 5 phone calls, 2 texts from staff to owners, 2 emails, requests from both myself and a dentist's office and Dental Center of Texas still will not release and send patient medical records.

This dentist office is so personable and a great place to actually seek dental help. We have just…read moremoved here from New Jersey and I was experiencing issues with my tooth. This was the closest dentist to us and I did not disappoint immediately when you walk in and you're greeted by your first name by the receptionist. Everyone is so warm and inviting even the dentist do not berate or make you feel bad about your current situation. I look forward to coming here whenever I need work done. I will definitely be coming here for a long long time as we get settled in to Texas.

Dr. Hoang is the most kind and compassionate dentist I have ever met! She went above and beyond to…read moremake me feel comfortable and figure out the best treatment. Carmen was also so sweet! The entire office helps so much to alleviate dental anxiety!

Great care! Over and above. All nice and helpful staff. Helps calm nerves and alleviate pain!read more

I absolutely hate going to the dentist, but it's a bit different here. I never have to wait long…read morefor my appointments; I'm seen quickly. I never have issues with my insurance company or the work done at this office. You'll be in good hands with the best dentists and hygienists--all highly experienced professionals--including Violeta (the assistant), Emmanuel, and Ivy (at the front desk). I am so grateful for the veneer work; my self-esteem was very low, and I used to be self-conscious about smiling. Now, I'm so thankful for my new smile. Thank you, Smile Avenue Family Dentistry (Katy office).

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.

I just wanted to express that I'm pretty frustrated with how this was handled. When I first called,…read moreI specifically asked if you accepted my insurance and was told yes. Then later I got another call saying you actually weren't in-network. I wish this would've been verified beforehand because I was trying to make decisions based on the information I was originally given.

Dr Brock & his entire staff are amazing! From pre op, wisdom teeth extraction, & post op, they were…read moreall so kind & thorough. Highly recommend!

Nguyen is win win!!! Loved him!!! My mother in law is at a nursing home nearby. He is so patient…read moreand kind! He was wonderful with her! Also, he is honest and charged a very fair price. Tooth extraction with no insurance was like $274 and Natalie at the front was able to get me the $20 a month insurance that took 35%. You can cancel it after 30 days! We did 3 extractions of infected teeth. It brought it down from $1000 to about $600 out the door, very reasonable. Full exam with all bitewing and panorama was $129. Pictures of the bad teeth too. Love everyone at this place! Nguyen win!!!

In my experiences in my life, I have found that a really good. Dr has a wonderful staff at the…read morefront and assisting him and that's what this doctor has so I knew it would be a very great experience for me and it was!

Oh Thursday my SO complained about her throat hurting and she was feeling sick so she went to be…read moreearly. Friday after work she called me on her way home to ask if I would take her to the urgent care near us. I agreed and we went once she got home. While there they said it looked like strep throat and that she would just need some medication. When she got up to go to the restroom she got dizzy and blacked out falling face first into the door frame. The urgent care nurse called an ambulance and we went over to the ER to get her checked out. While there they give her a steroid drink because she hates needles and refused the shot. Her throat got better immediately and they sent her home. Saturday morning she could not talk and was having to type everything to me on her phone to tell me what she wanted. Her throat was fine but her mouth hurt very badly. I called around to see if there were any 24 hour dentist available but was unable to find one. I get her into my dentist first thing Monday morning and they say that her bottom two wisdom teeth are coming in and she would need them removed. They could not do the tooth removal and refereed us to Dr. Wintersteen. I stood there as they called ahead to make sure that we could be seen and taken care of. They gave her two days worth of pain meds as she was going to be seen same day by Dr. Wintersteen. When we arrived they acted like they had no idea who we were or that we were coming from across Houston. They pulled her in the back alone and told her that she needed surgery and that they could not do it until Friday. They also told her the same lie about the having to have the anesthesia and that it would cost 1,400 and that our insurance would not pay for it. They then charged her the 95 dollar consulting fee and pushed us out the door. When her pain meds ran out she called to see if they would give her a refill until the Friday they acted like they did not know who she was and they would not give her the refill to cover her for the remaining two days before the removal. STAY away from this place. I do not know if it is only Dr. Wintersteen as the only two good reviews are for Brook. Or if as I suspect those two are paid for. I wish I could give these people less stars. Please do yourself a favor and go somewhere else.

This is a great office. Dr. Wintersteen surgically removed my wisdom teeth when I was a teenager. I…read morehad a great experience. When it was time for my son to have his removed, it was another first-rate experience. Great office, nurses, and Dr.

I have been a patient at Crabtree for the past two years, and the staff is always friendly and the…read morecleanings, x-rays and procedures efficient and quick. I plan to continue visiting Crabtree for all my dental needs going forwards.

This is the best place to come for all your dental needs. They are friendly and answer all your…read morequestions without making you feel rushed or trying to talk you into things you don't need like other dentists. The hygienists are the most wonderful people in the world. I've been going here for 30+ years and even though I moved a 2 hour drive away, 10 years ago, I still come back twice a year just for their great service.

I had a cleaning and filling done here, the staff were all incredibly nice and helpful. It was…read moresuper easy to get set up and prices with insurance were great. I will definitely keep coming back here, 100/10 experience I highly recommend.

SO glad I found this practice. I came for a second opinion after going to another dental practice…read more I was very worried as the previous dental practice told me I had advanced periodontitis, bone loss, and multiple cavities, and needed 2k worth of work done out of pocket. Dr Ho and the hygienist (I wish I remembered her name) eased my concerns and took time to explain to me that it was a very inaccurate diagnosis and why it was. Everyone here was so kind, including the front desk, and shout out to Anthony, who helped me schedule an appointment and provided me with insurance knowledge. I am so thankful to have found this practice. They are honest and truly kind. They definitely care for their patients and are happy to do their jobs. Thank you guys again!

Amazing care! From the initial phone call to treatment.... The service was amazing! My front…read moretooth broke over the weekend and I called Monday.... Got an appointment Tuesday and completed treatment Wednesday! All of my fears were put to rest! No pain and it looks great!!! If you don't have a dentist choose this office!!!

I don't often leave reviews, but I wanted to shout out Dr. Michael and staff here at the dental…read morepeople. The office ladies are so kind, Dr. Michael is by far the best dentist I've ever visited. His kindness with me was unmatched, no judgement or lectures. I highly highly recommend.