I have been going to this salon ever since it has opened. In the beginning the customer service was a 10. Always greeted with a smile and a complimentary hand, arm, and back massage with every manicure. They even bent over backwards to expand their powder dip inventory. However, fast forward 2 years, and the customer service has significantly declined. Every time I come out of there I am less than thrilled with the shape of my nails. When I finally spoke up I was told that the nail shape (that I already had) I requested (I found out it's called skinny coffin) is a $5 upcharge. That's on top of the already $5-10 (depending on service) increase in their prices over the last two months. The nail tech did a poor job with this nail shape. They no longer give the complimentary back massage and give a maybe 2 second hand massage. Finally after I paid and I gave a less than amazing tip, the girl questioned why so little. I'm rating 3 stars because not every employee is this rude and inept at their job. It is a very clean environment. However, it is upsetting how much their customer service has gone downhill in the past year. read more

my experience was AWFUL. i wanted a full set of acrylics short and french tip and before he even started he said 80$ and i was like okay whatever maybe they will come out lloking super cute. NOO this guy had no idea whathe was doing he cut my nails way too short i asked for square and i walked out with BUBBLES on my fingers, i ended up saying no to the french tip and just doing a clear coat instead because i was so pissed off, would not recommend this place and i will not be going back read more

I had a gift card here so I gave it a try. Worst gel nail experience. He didn't bother soaking the existing gel polish off. We went straight in aggressively with the drill. When he couldn't get it off then he decided to soak my nails. Then we went in and drilled again to get the polish off. He destroyed my nail beds. I have never experienced anything like this for my nails. Don't go here. read more

The color I picked was completely different than the color they put on because they don't have the correct color pickers at hand. I got dip and it normally never chips for me- it chipped the same day. The shape is also wrong I asked for almond and it's like she had no idea what she was doing. She also cut my fingers multiple times with a file. read more

I opted for the deluxe pedicure and regretted coming in the moment they started working on me. The salon was not well kept, tools did not appear to be sanitized between use, and it was a $20 up charge for gel polish. The deluxe pedi came with a paraffin wax which I as excited for as my hands are always dried out as an RN. The man brought me over to dip my hands and did not have me wash my hands before even after I asked if I could. Essentially, the paraffin wax was a huge breeding ground for bacteria. Within a week, three of the gel polishes came right off of my toenails when generally I get 6wks of wear. Would never return or recommend. read more

RACIST. If I could leave zero stars I would. He was rude, rushed my service, and cut my nail so short he couldn't even file it, did not even ask if I wanted my toe nails cut just immediately chopped them so low I no longer have a free edge. Snatched the menu out of my hand telling me that it's the same thing as the menu hanging up. SO rude! If you are a person of any color do not go here, the owner did not care when I expressed how I was treated compared to the causation woman who got services after me. HIGHLY DO NOT RECOMMEND SUPPORTING THIS RACIST BUSINESS. read more

When I first went with my grandma, I got an ombre black and pink nails with the SNS powder. They were so beautiful but after 2 days they began breaking and by the 4th day which happened to be July 4th. All of my nails broke. So the first picture is the nails I got first. So I went back to get them redone. They said that the person who did my nails did the SNS made it too thin so the nails never harden. So I asked for a new set of nails and they gave me my original amount that my grandma paid for to go towards my new nails. I paid the remaining balance since I got a new nail design and I got gel instead of SNS. The nail technician who did my nails the second time, DID AMAZING! She took her time and really made me feel special. Walking me through the process and checking in on me. I appreciate that the salon worked with me and using the amount I previously paid for to go towards my new nail balance. So it depends on the nail technician you get but overall. The experience was very good. read more

Cinderella Nails & Spa - 2nd time nails - Nail Salons Near Me - Rochester, New York

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They do a great job with gel manicure the only thing I don't like is they file gel polish to get it off instead of soaking it and that can damage the nails read more

My first mani/pedi in Rochester, and it was very underwhelming. My pedicure is horrible. Unfortunately, I didn't notice how bad it was until I left because the light was too dim for me to see the bumpy polish. I googled, and it said bumpy polish is usually a result of old or inferior quality. I even wondered it it was just my nails, but if so, why not buff them out? I've never had this happen on a pedi before, so I can't just chalk it up to my uggo toes. Also, an edge of my big toenail was so pointy it actually hurt when I was getting the massage. I was told that I had an ingrown mail, but that wasn't true. When I got home and examined, it just wasn't filed properly. Dip on nails is at least smooth and shiny. However, it is very thick, and nails are not the most flattering shape. I had wanted tips but I was told my nail beds were too big and tips would look huge. I've literally never had an issue before with tips in all my 30+ years of manicures. I just don't think he wanted to bother with it. Overall, disappointing first (and last) experience with Cinderella Nails. read more

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I have been going to Cinderella nails in Webster for years and tried this location. Safe to say that they are not created equal. absolutely filthy. Talking on the phone and coughing all over my hands. Dirty nail clippings on the hot towel, not mine. And the paper towel had spots of blood, presumably also from another client on it since I was not bleeding. I actually paid and left as soon as he was done soaking off my dip and filing my nails. read more

I booked seven of us for a pre-wedding salon day. Every went so smooth. As soon as we walked in everyone was greeted and the pedicures started! We were done with a pedicure and gel manicure in an hour. Everyone was impressed with the quality and we had a good experience. Update: Two of my 10 nails have chipped a little, less than 5 days after having them done. Took my score down to 4 stars. read more

Cinderella Nails & Spa - Bridal Party - Nail Salons Near Me - Rochester, New York

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Went in for a normal pedicure. Nothing out of the ordinary but also wanted a bit of pampering. I sat down as the soak tub was filling and I'm not sure why they bothered to fill it at all. I only put my feet in for a second to rinse when the technician barked at me to. The technician was so quick to get to work that there was no soak. My feet are now super rough since there was a quick scratch with the exfoliate and done. Not even a warm towel. I'd typically chalk it up to a busy Sunday afternoon but we called ahead and it wasn't all that busy! The lighting is very dim. Music is a little loud for a spa atmosphere. Not impressed. read more

I absolutely love coming here. The music selection sets the atmosphere to be relaxing yet upbeat at the same time. I get the same service every time I come which is the number 6 special, spa pedicure and dipping powder for my nails. I came in a little early and they welcomed me as soon as I came in and got me into a chair for my pedicure. This place is a well oiled machine and no matter who completes my service I leave loving my nails on both my feet and hands. read more

Cinderella Nails & Spa - Spa Pedicure and Dipping Powder - Nail Salons Near Me - Rochester, New York

I got right in here and know why. This is the quality of massage I received here. I didn't complain in person because this gentleman also cashed me out or perhaps I would have to the receptionist if I felt brave enough. He was literally nodding off. My polish turned out nice but why pay for a spa pedicure when you have zero time in the water to soak and the massage is zero effort. read more

Cinderella Nails & Spa - This is the effort of the massage I received here. Why bother?! He literally could have fallen asleep. - Nail Salons Near Me - Rochester, New York

After I had spent 30$ on two toe nail polish changes which took the lady and man who did them 5 minutes max the lady stood above me demanding for a tip after she returned my change she took the 10 dollars I had left out of my change and pocketed it herself. this place is extremely rude and should no longer stay in business every experience I have here is awful and everyone who works here is extremely rude I will not return. read more

This place has tons of potential- but this is by far the worst manicure I've ever gotten. Don't appreciate being stared at while picking out a color- the whole process feels rushed. Sat down for the dip manicure there was no sign of hygiene anywhere- no gloves, no cleaning products available. Tools were grabbed from a basket. Just so sketchy. The technician made me bleed on two nail beds and didn't say anything. Didn't ask what shape I wanted. Application was sloppy as you can see from the pictures it's so thick. At the end I had dip power and the glue stick between my nail and my finger tip which I asked him to remove. I got this manicure yesterday morning and my middle finger has already peeled away and cracked. $40. To be honest the only saving grace of this place is the 2 minute shoulder massage. Go elsewhere for a manicure .... read more

Cinderella Nails & Spa - Less than 24 hour old dip manicure already cracked off. Thick/bubble-like application. - Nail Salons Near Me - Rochester, New York

I wish I could say some positive words this Tuesday night but unfortunately all I have to say is I am extremely disappointed. This honestly could have been the worst manicure I have ever received. Before I left the salon, I noticed the color was all over my fingers. I told the employee that it was messy and he said that it would come off. When I went home I tried to scrub it and it didn't work. A few hours later, the color already started to crack and chip. Mind you, I paid $65 for this complete mess. I went back to get a refund and they refused and said I was the one that messed it up by trying to get the color off. Never in my life will I go back here again or ever tell anyone to go here. Horrible service and an even more horrible manicure. I'll never get that $65 back. read more

Cinderella Nails & Spa - This is how they let me walk out of the salon - Nail Salons Near Me - Rochester, New York

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Had my nails done Friday June 4th. I decided to try a new place closer to my house. The man that did my nails shaped them poorly, seemed irritated, and painted them so badly that the gel bubbled and peeled off the next day. I get long acrylics regularly and have never been so upset with the outcome of my nails. The building is very nice inside and prices are a bit more so I was expecting a good outcome. I've never seen gel polish bubble and peel off the way it did. I also got a pedicure and paid $90 for my awful acrylic fill and smudged pedicure. I didn't realize how awful they were until I got home unfortunately read more

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Updating this review because I went back here to try it out and came out pissed off. 1. If you don't understand what I'm asking for, then ask for clarification or send me to someone else. I wanted my nails filed shorter, not for the technician to clip them so short that she just barely touched my skin. Not impressed and thank god my nails grow fast or I would of caused a scene. 2. Gel nails are $30. I paid $40 in cash and asked for change. $5 is what I got back. So, they tip themselves? Unacceptable. My technician handed me $5 back and then walked away to the back. Probably because she knew exactly what she was doing. If you want your nails done, don't come here. Very disrespectful group of workers who do not listen to customers and talk about you right in front of you. This is my karma for coming back here and I hope this review helps you from making a mistake. My expectations were too high for Cinderella Nails. Got a regular manicure and the job was messy. Left with polish around my nails and my cuticles were not groomed well. I'll be going back to my regular nail salon- lesson learned!!! read more

Cinderella Nails & Spa - Nail Salons Near Me - Rochester, New York

I have been going to Cinderella for years, but the quality of work has really declined to the point where I received the worst mani-pedi I have ever experienced last week. It was a true waste of money. I don't think I will be going back. read more

The last two visits were not a great experience. The guy that did my pedicure gave me the rush treatment. He was done with my pedicure in 40 mins and he was rough! I did not enjoy any of it . So much For a relaxing experience. NOT The visit before that was a basic manicure and the nail tech ran over my nails with a electric file at the cuticle and it left a ridge on all my nails!! I now have to wait to grow them all out. Ruined my nail bed. I am not someone who wants to even spend the time to write a review but this was very disappointing read more

The worst nail experience I have had. The people were rude. They did not care about the quality of the manicure. The nail polish is completely uneven on my nails and they MISSED spots of my nail. It took them 15 minutes to complete the gel manicure. No hand washing or massaging was done. So disappointed. read more

The customer service here is terrible and everyone we interacted with was incredibly rude. I booked an appointment for 2 manicures for my mother and I as a holiday gift. When we got there, there were no 2 seats together so we politely asked if we should wait so that we could be seated next to each other. This was met with annoyed looks, but they ended up figuring out how to get 2 seats near each other. They then gave us the huge selection of colors, but proceeded to sit and stare at us until we selected. We were having trouble narrowing our options, so we asked the manicurists their opinions but they just looked at us and said "you choose." They made their impatience very clear, even though it cannot be expected for us to choose a color in just a few minutes when we are presented with well over 100 options. My mother's manicurist asked her a question and she kindly asked him to repeat it since she could not understand. He mumbled it once more and when she still looked confused, he looked at his coworkers and laughed at her. This was just the beginning. He continued to use a rude tone with her the entire time, while mine didn't speak to me once - even when he got up and left for a few minutes near the end of the manicure without explaining to me that it was not yet complete. Overall, the nails looked nice at the end but the customer service experience was horrible. We will not be returning. read more

Spent $70 for a good package/ gel pedicure and my polish lasted one day before it started peeling! Has never happened to me before. Probably will not be going back :( read more

Once again I only went because a friend wanted to. I said that four years ago and but gave it another shot today but never again! I asked for a regular manicure, the women goes gel? I said no I need to take a break my nails feel brittle. she seemed annoyed from the start. I sat down and asked her to do the same thing that I currently had on my nails, just a diagonal line with one color. The women goes just a french? I'm like no this isn't a french it's not the entire tip it's a line going from corner to corner. she said ok. She then said it will be extra I said ok (I'm thinking your only painting half my nail and I'm paying more?! but whatever I wanted what I wanted!) she gets my nails prepped and starts to file and I said can you do them more rounded? she told me it won't look good with horizontal line. again I don't argue and just go with the square shape When she was done filing I asked if I should pay now since I was getting regular polish. she said no. I was confused but let her go on with the cuticle cutting and what not. Then she stands up and rudely say pay now, like no problem! I tried to before! I paid and signed and she the women sat down and begins to paint my entire nail the one color. I said as nicely as I could, what about the horizontal line!? just half the nail please. The lady goes no I told you it was extra and I said I know and said okay! She did not seemed interested in making me happy what so ever and I was biting my tongue how annoyed I was! At the end for some stupid reason I still went to tip (a little over) 20%. no thank you. no nothing. NEVER AGAIN! read more

I've only ever had two pedicures in my life, and they both were here. The first time I did the basic hot stone pedicure, I think it was around $35. I cannot complain. The gentleman who did it did a decent job and the polish that time around lasted for over a month. My only critique is that the hot stone could have been a little bit longer. The second time around I had a woman, and she definitely spent more time on the leg/foot massage. I was there with a friend, and we were offered the "new spa package" or something like that. I believe that was around $50. I must have misunderstood what that meant because at the end of the pedicure, I was not expecting to be lead into a dark room and given a massage. I have never had a massage before, it's just not really my thing, but I paid for it so I went along. Maybe I'm a baby, or maybe just a massage newbie, but holy crap was that painful. I felt like I legitimately paid someone to beat me up. If you like a painful deep tissue experience, maybe try the spa package? Otherwise stay away. I will also say that the polish did not last as long this time, maybe a couple of weeks before it started to chip. Both times they did a very nice job of removing the dry dead skin from my feet, they certainly weren't shy about getting in there with the buffer, which I really appreciate. Overall, my opinion at this point is that this place is hit or miss, but the price is decent and as long as nobody beats me up again I'll probably keep going back. read more

NEVER EVER AGAIN! I used to be a regular here but today was the end. They seem to have a whole new crew or people working there. I was in and OUT from a manicure and pedicure in half an hour....how is that even possible? No massage...no cuticle remover cream.... My cuticles are still a mess. Seems like they were going for a world speed record. Not even a thank you even after I tipped (when I was tempted not to). read more

I have been at this nail salon for around 8-9 times last year, and my experience was very good. However, this time, my experience was not great. We booked for an appointment for Sunday at 10 am, and arrived on time. The lady who did my friend's nail was quite nice and patient. My nail expert was an older male, and kept asking if I would like to upgrade for paraffin treatment. I speak mandarin and even then, I had trouble understanding him (he was speaking in mandarin). The cuticle removal and nail filing was painful, but he kept pulling my hand and repositioning it. They did not offer me any water (as they used to), and he didn't even bother cutting the cuticle properly after pushing them so hard. Before they applied the polish, they ask if I would settle the bill first. I was not impressed of their service but still gave them a 10% tip. He gave me back the credit card receipt and told me that I should pay for the tip for two people. (ie: I did not pay them enough tip!) I was so angry, and gave them $5 bucks more. I have never had someone being so impolite. Well, surely enough, the polish was poorly done. This picture is taken 5 hours after the appointment. Honestly, they were way better and patient a while back. I would pay more to just go somewhere else! read more

Cinderella Nails & Spa - Nail Salons Near Me - Rochester, New York

This was an all around bad experience 1. The technician was a young man who spoke no English and just pushed my feet and hands where he wanted them and not nicely. 2. A little over priced, I was not offered anything to drink and got to watch a basketball game while I sat in a pretty unfriendly atmosphere. 3. Back massage was very rough and I have bruises from it. 4. My favorite is they do your feet first so when they start your hands they ask if you want to pay first and the attitude and quality is in direct relation to what type of tip they receive. My color was uneven and his attitude was colder and more unfriendly. Would not recommend and will not go back read more

I can not believe the rudeness of the manager at this business. I went in for a gel manicure. On the door they advertised for a champagne pedicure (of course not a manicure). I asked if I could purchase a glass of champagne at first it appeared the manicurist said yes then she seemed to ignore my request so I asked a second time. Someone went back to talk to the manager and I could hear her yelling but of course she wasn't speaking in English. I asked to speak to the manager and once again heard a lot of yelling but she never gave me the courtesy of coming out and talking about what I was requesting. It was clear that most of the technicians spoke limited English so I assumed her negative reaction was perhaps because she didn't understand I was offering to pay for a glass not that I expected anything for free. My manicurist did an okay job but never spoke to me or made eye contact and kept pushing my fingers down as if I was irritating her. At the end they gave a neck massage which is a nice touch but I had no idea what she was doing and I was wearing a down jacket which I would have taken off for the massage so I could feel it! I won't come back and advised others not to come here either! read more

This place is very pretty inside, appears clean and has a great gel dip powder color selection. Unfortunately, I have had similar experiences that many have recently mentioned in their reviews. They do not clean up your cuticles, they file your nails unevenly and are very rough when moving your fingers or repositioning your hand. This became very uncomfortable and Has happened to me at two separate visits by two different male nail techs. My friend had a women who was much more kind. I will not be returning due to the 'rough handling' and hopefully can find another salon with dip powder. That stuff is the best! read more

Unfortunately I've been back to Cinderella several more times and the quality continues to decline. The service is poor, the experience is not relaxing, and the quality is not there. My most recent pedicure left my feet feeling just as dry and scratchy as when I came in. When I'm spending close to $100 for a pedicure and gel mani I expect quality that mirrors that. I would highly recommend seeking out somewhere else rather than wasting your time, money, and spirit. read more

Cinderella Nails & Spa - Regular polish mani. It was just okay... - Nail Salons Near Me - Rochester, New York

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Don't let appearances fool you! The experience my friend and I had there was disappointing and overall horrible. The staff was rude and unprofessional for starters. It was not worth the time or money--regardless of the nice decor. We spent $160 and I had to go back after 2 days because my nail chipped. I reluctantly went back and was not greeted or acknowledged for at least 5 minutes. They said "we too busy for one nail, you come back" HAA! I don't think so. read more

Cinderella Nails & Spa - Nail Salons Near Me - Rochester, New York

If I could give this place 0 stars I would. I have always gone to this place because of the quality of work that they give. But, recently this place has been going downhill on the one thing that they have going for them- quality. This place has EXTREMELY rude workers. Today I had the WORSE experience of customer service that I have ever had. After getting my nails done, the job was not anything that I asked. The acrylics were way too long & 90% of them were crooked and they were all different lengths. After getting them fixed, the worker who originally did my nails came over to talk to me- I thought to make sure everything was okay. But, no. She came over and began raising her voice at me, due to the fact that I didn't like my nails. I am extremely disappointed and I will not be going back ever again! Attached are the only pictures I took of my nails, showing the lengths of my two thumb nails. :) read more

Cinderella Nails & Spa - Nail Salons Near Me - Rochester, New York

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Took a chance even aft reading the bad reviews... DO NOT GO HERE. DO NOT TAKE THE CHANCE. I got dip nails for the first time here. They were super rough on my natural nails and used to carbide but on my natural nail. She cut me, asked if it hurt, when I said yes she said nothing. I asked to not take any length off and to keep the shape EXACTLY the same. She gave me square nails. Then when I said no, round like before, they were still square. Left with the product all under my nails I had to pick it out when I got home. They also didn't apply any cuticle oil so I left with crusty, dry fingers. On top of that paid $35 plus tip. Not worth it. Here's the worst part: It was 7pm when I left (nails took 1 hour). I was the last client in the salon. After I paid and was about to leave, they asked me if I wanted a FREE MASSAGE. I didn't think I heard correctly and repeated "a free massage?!" the woman said yes and pointed at her male colleague. She told me he would give me a free massage. I was terrified. I politely declined and left immediately. Keep in mind I am a young woman and was alone. Be careful read more

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Nice salon but artist that did my ombré nails did not do a good job it peeled off the same day

The pedicure/ manicure was not worth it. They force you to pick these packages, even when you only want something basic. One of my toenails was cut so short that it wouldn't stop bleeding and continued to bleed hours after we left. When I pointed out that he had cut me, he denied it and kept going. read more

I have been a long time customer and during my last visit I was asked to give more money for a Tip. They specifically asked me to give 20% because they only make tips. I could not believe the audacity she had to ask for more money. I will never go back again. read more

Don't go here! They trick you in to paying more by asking what number you want on the banner. On the regular menu at the front door the pedicure is 25$. But they make you think you have to choose from this other list which the pedicure is 35$. I did the mani, pedi. The manicure was awful. He didn't have to cut or file my nails. I just wanted the cuticles and color. No massage was given and Somehow my bill was 50$ for both. Should of just said I wanted the regular menu with a pedicure and manicure and it would of only been 35$. They are tricky people. BEWARE read more

DO NOT GO HERE !!!!!! Extremely rude and disrespectful. Laughed in my face about his tip. Yanked my hands and arms, rolled his eyes at me when he needed my attention. The vibe going in was rushed and very unhelpful with nail color selection. Paid $71 for dip and spa pedi, barely used the hot stones on my legs,barely did anything basically let alone massage them. He rushed my nails to dry then smudged them and I had to get another technician to fix. RUDE is an understatement. Would have had no issues paying the $71 and leaving a great tip if I felt remotely welcome or respected. read more