This place is more than just a movie theater. It's a place where you can hang out with food and…read moredrinks, and there's an arcade too. Each theater has luxury reclining seats, and each row is high enough so you're never blocked by the row in front of you. Even their standard screens look and sound great. You choose your seat when you buy your ticket, so you don't have to wait in line hoping for a good seat. The only negative is there are so many ads before the movie starts now. Our showtime was 9:40, and I expect 20 minutes of previews before. But there were 20 minutes of ads starting at 9:40, then previews started at 10:00, and the actual movie started at 10:20.

Always clean. Always friendly…read more Always fun! One of my favorite local movie theatres over AMC. Every time I come in, I do look at cleanliness - and this theatre is spot on. They do their JOB here! Customer service is great, from getting a ticket, to getting popcorn and checking out. Amazing! Not sure why the popcorn here is fresher than AMCs... haha! But overall, my favorite.

My partner discovered this place for their dolby vision and comfortable recliner seats after…read morewatching the Odyssey. We had booked seats to see Brand New Day and it was very worth it. The video resolution, color, surround sound made the viewing experience even more immersive and enjoyable!

A little over due, but-- Came here for opening weekend for Spider-Man and I was so disappointed to…read morefind out that literally all the Merch sold out. Why would there not be enough stock OR why are we letting people buy the movie merch before opening weekend?? And then the restroom was just an absolute mess. Garbage bins filled and toilet paper on the floor.

NYE IS SUCH A SWEETHEART! I came to the movies, and she instantly greeted me with the biggest…read moresmile. It honestly felt like I already knew her because she made me feel so welcome and comfortable. She was incredibly kind, friendly, and easy to talk to. I even went back just to ask for her name because I wanted to make sure she got the recognition she deserves. Employees like Nye make a huge difference in a customer's experience. She truly brightened my day, and her kindness made my visit even more enjoyable. She even made me want to give her a hug because of how genuine and caring she was. Please keep her--she is an amazing employee, and we need more people like her. Thank you, Nye, for making my movie experience so special!

Recently went to go watch Supergirl at the theaters and as soon as I sat down in my seat it smelled…read morelike a urinal. I was in shock, looked around to see if any liquids or anything was around but no the seats itself smelled like Urine. Will not be coming back to this theater. I assumed they clean all seats as-well as sweep up trash but unfortunately evidence shows they don't.

What I like about Regal is that they show all the big movies when they first come out with lots of…read moremovie times and all the formats (Standard, IMAX, 3D, RPX, etc). What I don't like about Regal is that they will only do that for a week. For example, I really wanted to see Project Hail Mary on IMAX and it was sold out for days! The following week, it was only shown on Standard. They also show foreign films. What I like about Regal is that you can choose the seats you purchase. What I don't like about Regal is that unless you end up in a theater with reclining seat, the standard seats are uncomfortable. They are soft and cushiony but they barely recline. So either position is not the best. My back hurt after watching a 3-hour movie. What I like about Regal is they have a lot of food concession lines! They've got popcorn, hot dog, nachos, pretzels, candy, drinks... get your food and get to your seat. Usually the people who work there are good and do their best. I also appreciate that they don't do the whole order from your seat business. I hate people talking in their regular voice volume and people walking in front of the screen so the whole movie experience is like watching a movie at home. Thank you, Regal for not being The Lot. Lots of parking and near lots of restaurants.

2 Stars - Extremely frustrating refund and customer service experience…read more I normally don't go out of my way to leave negative reviews, but this was one of the more frustrating customer service experiences I've had at a movie theater. I purchased two tickets for the IMAX 70mm showing of The Odyssey at Regal Hacienda Crossings. These were purchased directly from a kiosk at the theater. The tickets were difficult to get, and when my plans changed, I returned the following day to request a refund. That's when the problems started. I spoke with two supervisors(Carlos and Giovanni) who attempted to help me with the refund but apparently could not process it through their system. I was told that an email would have to be sent upstairs requesting the refund. I waited approximately 30 minutes in the lobby while this was being handled, and I was ultimately told that I would receive my refund within 48-72 hours. A week went by with no refund and no communication. I ended up returning to the theater again a week later and spoke with the assistant manager(Cruz). He went upstairs to look into the situation and came back a few minutes later saying that he couldn't find the original email, order information, or any record of the refund request. I was told that the employee who originally helped me may have simply forgotten to follow up. The assistant manager was actually helpful and did apologize. He offered me complimentary passes as compensation for the inconvenience, which I appreciated. However, I still hadn't received the refund for the tickets I had purchased. I then contacted Regal Customer Relations. Unfortunately, it took more than a week to even receive a response. After explaining the situation again, Customer Relations ultimately offered me a Regal e-gift card, which is the full value of the two tickets. I accepted it, although I originally requested that the money be returned to my original form of payment. So, to be fair, the situation was eventually resolved and both the assistant manager and Customer Relations did make efforts to compensate me. However, getting to that resolution was an unnecessarily long and frustrating process. I had to: * Return to the theater multiple times * Wait approximately 30 minutes while staff tried to resolve the refund * Be told my refund would arrive within 48-72 hours * Wait a full week with no refund or communication * Make another trip to the theater * Contact Customer Relations myself * Wait more than a week for a response For something as simple as returning two tickets purchased directly from Regal, this should not have been this difficult. My biggest issue isn't that the theater ultimately refused to help. It's the lack of communication, the apparent failure to follow through on the original refund request, and the amount of time and effort I had to spend getting someone to actually resolve the issue. I rarely visit this location, and unfortunately this experience has made me hesitant to return anytime soon. I hope Regal improves the refund process for kiosk purchases and, more importantly, makes sure that when management tells a customer that something will be taken care of, it actually gets followed through.

Had a really good experience with a few workers here. Amita was very friendly to interact with and…read morein no small part was the reason why on the day we planned to only do Chapter 2, we spontaneously decided to also do Chapter 3. Sorry, I can't remember anyone else's names. Puzzles are both clear and challenging at times, the narrative is very interesting and provokes discussion both during and after, and the prospect of decisions affecting later Chapters is very interesting. One of the most engaging and interesting Escape Rooms I've ever done. Although you might find cheaper Escape Rooms out there, Off the Couch Games offers a more unique experience that I think definitely gives you plenty of entertainment for your dollar. I eagerly await Chapters 4 and on. Only room for improvement I can really say is signage. If you miss the banner and front door on your way into the parking lot, you may get confused, especially at night.

We came to Off The Couch with 6 people to try Occam's Apartment. I've only done a few escape rooms,…read moreso I wasn't sure what to expect. The staff does a really good job introducing you to the game, providing context, and giving an overview of the rules. Additionally, they mentioned that we'd receive a discount off our total based on how quickly we finished, which was extra encouragement for us to get through the game. You immediately get immersed into the game before even walking into the actual room and once you're in Occam's Apartment, it feels even more real. The room itself is well decorated, with nice details scattered around the apartment. I loved every minute of the escape room experience and felt challenged throughout the time we were there. We did ask for hints throughout our time there and the answers were often given through directional questions. What I liked most about the Off the Couch set up is that the escape rooms are all a continuation of a storyline, so it makes you feel invested in the experience. I'm looking forward to the next escape room!

Cool look at the silent film industry! You can tell there was a lot of significant history in this…read morebuilding and they did amazing work to preserve it. Some original pieces were shown, such as the original bench from the Edison Theater. It's the only remaining original seats from there! Many types of cameras, equipment, and items. Several nods to Charlie Chaplin - his background, movie posters, cardboard cutout, mural, and merch. They have knowledgeable and friendly staff that give guided tours. They are huge fans, so excited to describe everything and share stories. Admission is free, but donations are welcome. On the right side, there's a gift shop of museum souvenirs as well as shelves of silent films you can buy to watch at home. They also have silent film showings with piano accompaniment on Saturday evenings. You can buy popcorn, candy, and drinks. There's a small theater at the back past the center aisle. It would be a fun date night or family activity!

From the moment I walked in, I was greeted by a friendly volunteer docent. The exhibit itself is…read morethree rooms of photos and artifacts from the Essanay Studio, active in Niles from 1912-1916 and most famous for Broncho Billy (old time spelling) and some of Chaplin's films, including The Tramp. The museum is free (donations appreciated) and you can ask a docent for a tour. I had a wonderful tour from Michael! If you have a tour, be sure to ask about seeing the preserved projection room upstairs in the theater. There's also a small exhibit in the back of the theater. The gift shop has an extensive collection of rare DVDs, CDs, postcards, and some fun merch. If you're in town on a Saturday night get a ticket online for their 7:30 silent film showing! Concessions, a live piano accompaniment, and a really great show. This place is amazing.

for over 40 years this has been my go to theater…read more From the early morning 8am movie offering complete with a breakfast hot dog to super night owl 3am endings - the customer service, snacks and atmosphere are on point always! The classics dome ceilings set the stage for the ultimate cinema experience, from the oversized cushioned recliners to the perfectly calibrated D box seats century 16 offers the best seating in all of the Bay Area. One of the only theaters in the Bay Area to have always had and still running strong - the family arcade located inside the theatre lobby!

We saw the movie Michael here!…read more The prices are great, and the seats are recliner type, cozy, and super clean. The sounds system is also great. Not really any complaints. The lobby / concessions area is pretty basic, but I love the fountain in the font of the cinema.

This movie theater is in a great downtown Hayward location, close to everything, with very easy…read moreparking and a convenient parking garage. I love when they offer specials, especially since the prices are already affordable when booking online. The staff were extremely friendly, helpful, and welcoming. The atmosphere is very chill and relaxing, making it a great place to sit back and enjoy a movie. I also highly recommend joining the theater's club. You get some great perks and discounts, which makes going to the movies even more affordable. Overall, great location, easy parking, friendly staff, affordable prices, and a relaxing atmosphere. Highly recommend!

I saw Supergirl here. I got free tickets…read more Why did you show me that movie? The movie was horrible and I want my money back. Not cool, dude. (Staff was cool and popcorn was good though)

I've experienced Chill Theaters twice now!…read more First time was in August where I hosted my Mom's 62 Groovy for You Birthday on wheels! We had a nice intimate session, parked in a residential area, little quiet neighborhood in Sunnyvale, CA. The theaters was clean, fully equipped with snacks and drinks (free of charge) too! We ended up getting this experience free and that just made the cherry on top experience for us! The second time around, my friend rented out the mobile for the both of us! We hosted a Halloween event and nobody could even tell we were in the middle of a parking lot in a Campbell, CA park! lol All of my friends enjoyed and loved the concept. Again the experience was enjoyable and the theater was clean. The restroom though had a little odor though, so we had to keep the door closed for sure! My friend and I split the costs, which was $30 for egg rolls that we never even got. But that's okay, the driver said we would get a refund, not sure if she ever did! Andree the driver is amazing! He's super flexible, informative, and helpful! Hope he is always the driver when I book in the future! My mom actually recently booked the Mobile for my daughter's upcoming birthday in January! So I'm so excited about that!

We had a wonderful experience with Chill Theaters for my daughter's 8th birthday! They showed up…read moreearly, and showed us how to use everything. It was really nice to have a bathroom for guests to use outside of our house! We appreciate everything. Thank you!