Seats are so so , not as comfortable. You feel the person behind you . The rest of the services was good . Clean theater , old seats

This theater in particular handles large events extremely poorly. Their staff comes off rude and uneducated on what's going on.

Came here for date night! We had a great time I only wish there was the option to have the tray seating here since I had to struggle holding on to my $12 popcorn and $10 soda, ha! I was able to pre-purchase the tickets and choose out seats online which I love to do ( I hate seat anxiety) and you can even pre-purchase your food to be picked up in a little cubby by the ticket checker. I almost wish I had done that since the line for the food was so long but you would have to stand in line for alcohol purchases anyway. They sell beer and wine here along with all the standard cinema foods. I don't know if I will be back here but it was a good experience. read more

if there were any other choices, I would never enter this movie theater again. For one reason only: it is absolutely filthy. Whenever we enter the place, we make sure we wear socks because the carpets are dirtier than a Chinese restaurant in Oakland in 1976. The floors in the lobby doesnt look like they've been mopped in months. Shameful. read more

Really disappointed in the lack of consideration by the staff regarding their outside food policy. I take the bus here and often make an evening of it because the ride is about an hour each way. I get dinner and will sometimes do some grocery shopping, handle whatever else I have in the area before relaxing for the movie then heading home. The other day I had Mod Pizza which is right around the corner in the same shopping center. After dinner it was movie time and I had about half a pizza left in a to go box. The staff refused to allow me to take my left overs in to the theater. I explained my situation and I even told them I was willing to purchase a snack or a drink because I didn't want to waste the pizza but was still refused. Because I had purchased my ticket at the kiosk I had no other option but to throw away my left overs which was going to be my work lunch for the next day, a whole meal. I feel like their had to some level of nuance and understand when it comes to policies like this and a digression of maybe a manager. Really glad I didn't get groceries that day. With a community so long it's unlikely I will take the bus simply to only go to the movies and nothing else.., so it's likely I will be seeing many less movies if at all in this theater. I will say the staff was nice. I understand policies, I understand how customer service can be, they don't get paid enough to argue with people and I wouldn't put them in that position after hearing me out and still making the decisions to refuse me entry. read more

9 bucks for a movie. Drink and popcorn another 9 bucks. Clean on the inside and nice chairs. Was a bit cold. Games mostly worked. Building generally is a bit run down and the mall is a bit dilapidated but totally worth going for a movie. read more

Staff are always friendly and helpful, the theaters are very clean and comfortable, and I like that you can order tickets online and select your seats. read more

9 dollar matinee on a Saturday for adult ticket. Short wait for concessions even though the line was long. They moved people through quickly and even opened a new register while we were waiting. Pricing didn't feel outrageous either but unsure exactly what I paid for popcorn and drinks. Great audio and visuals. Theater was clean and seats were comfortable. read more

The theater is fine but as others have noted, DO NOT lock up your bike or leave valuables in your car. This is a very high crime area and the theater has not made the small investment in exterior security cameras. Employees admit that crime is rampant but so far nothing has been done. If your stuff gets stolen, go to the bike path by Taco Bell. You will see 30-40 stolen bikes, scooters, motorcycles, purses, etc... read more

no AC got kicked out after trying to watch Michael B Jordan managers yelled at me and my friend for no reason he was swinging his broom around honestly very rude. Do not recommend. read more

This 5 star rating is dedicated to the best Cinemark employee, Zoe. She made my movie experience pleasurable and kept my special water bottle safe until i came back to get it after i left it in a theater, thank you! Unrelated to my review: I went to see Beetlejuice Beetlejuice read more

Ohhh My Gosh!!! Never will I go to this theater again!!! First, one small popcorn, one medium soda!!! Almost $30!!!! Then movie start time was 2:15, but 29 minutes later of upcoming attractions and commercials!!! Totally unacceptable wasted time!! Then the volume was SO Loud!!! It vibrated the sets an floor!! When it was quit, the sound from both sides of the other theater was over powering!!! No need for the sound to be that Loud!!! Like I said!!! Never again!!!! read more

As a Chico only has really this one movie theater for new movies I frequent this location a lot. I would like to highlight that r he customer service is usually pretty great and the theater is always clean. They did stop these large soda refills. Not sure if that was supposed Covid policy or just a general one but that kind of disappoints. The XD room has very comfortable chairs and it's worth the upgrade. I would really like to see the D-Box screenings brought to the theater. The arcade inside I believe is not ran by Cinemark directly and could use some attention. read more

I will never visit this location again. The theater was hot and smelled terrible. It's ran down. The couple to my left wouldn't stop talking and also proceeded to throw food at each other. To my right this older man fell asleep and was snoring really loud! No movie etiquette whatsoever and this place smelled terrible. Crackheads are scouring the parking lot too just so you know. I'd give this place zero stars if I could! read more

Love the staff here and love the cleanliness of the building every time I come in! As someone who struggles with social anxiety, I recommend this movie theater to folks alike. Was helped by a worker with long dirty blond hair and a woman who seemed newer to the staff and wore glasses. Very friendly! Thank you! read more

One of the poorer quality theaters I've been to. My boyfriend and I were extremely surprised at how dead the theater was on a Saturday night... There was no line for tickets and there was only like 10 other people in our movie with us. It was odd... I guess folks in Chico don't really go to the movies? Or maybe there wasn't anything good out? Or maybe it's because this theater is pretty crappy. We decided to watch Pacific Rim Uprising. Ticket prices were definitely cheaper than the Bay Area; only $10. However, you get what you pay for. The theater was really old and run down. The seats are extremely rickety and uncomfortable. I'm willing to pay $14 in the Bay Area for a better quality movie theater. My friends and I tried to play air hockey. We put a $1 worth of coins in to the machine and nothing happened. There was no out of order sign. We told a concessions employee who requested their manager come check out the machine... but they didn't refund our money. It's just $1, but it's the principle of the matter! I worked in a movie theater for 5 years and that's not how you run things... read more

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When one considers that this company makes their money as a result of using CAMERAS, you would think they could invest $20 to keep a camera on the bike rack that is 20 yards from their door. When locking my bike I felt confident that they must have CAMERAS watching the bike racks. You can smell the popcorn from there! PLEASE INSTAL CAMERAS TO PREVENT BIKE THEFT AT YOUR ESTABLISHMENT. "That is mall property" is not a good answer when my bike is stolen! CAMERAS are your business. KEEP AN EYE ON YOUR CLIENTS BEST INTEREST. read more

Completely disappointed in this movie theater. I'm a mom with three children and was turned away for having a diaper bag. They insisted this was a safety hazard. Refused to look in the bag and refused to hold the bag until the movie was completed. Not cool! Ill be cancelling my monthly membership with them!!! Update: I'm changing this to three stars only because the manager, Mr. Dillon, was very kind and apologetic with my husband and tried to rectify this situation. Willing to give them one more chance only because of Mr.Dillon. New policy does not allow for backpacks over a certain size but does allow for diaper and medical bags. read more

I've been here a few times. The employees seem friendly, but I've come across a couple that obviously don't care about their job much. They have a decent selection of movies. The movie theater is clean enough. Movie ticket prices are reasonable. They have a good selection of snacks. The few times I've been there, I've never seen the snack bars in the halls of the theaters open. So, if your movie is in a theater far away from the main entrance expect to walk all the way back to the main snack shop. Recently took my son to watch a movie - there was literally 8 people including my son and I. Other than that typical movie theater. read more

Cinemark Chico 14 and XD - Movie time with my little one. - Cinema Near Me - Chico, California

As of July 2019, there's no longer a ticket kiosk at this movie theatre. If you want to buy tickets you have to wait in line to purchase it from someone at the ticket window. If you purchased online tickets you have to wait in the same line to pick up your hard copy tickets. This makes for a very long line. Arrive at least 15 minutes before you normally would so that you don't miss the beginning of your movie. Otherwise, this is an unremarkable movie theatre that offers mainstream movies and delicious, yet still overpriced, popcorn. read more

Hmm. What can I say? It's the only movie theatre in town. The seats are comfortable but need to be upgraded to the new reclining chairs. I love that I can buy my tickets online and snack bar too. Best part is if you buy snack bar ahead of time it's already packed up and ready for you at the ticket taking podium. The bathrooms are always clean. I also love that I get to pick my seats ahead of time. We come over from another local town to watch movies here just because of this reason. The movies always have great sound and the stadiums are always clean. Staff are always friendly and helpful as well. A fun place to take the family, especially on a hot summer day. read more

The staff were great, super friendly! And their snack bar is amazing so many options to chose from. I'm a child at heart and so the fact they have icees makes it so much better. Also the theater was super clean and organized. read more

I would like to give the theater a a big thank you! We bought online tickets to go see Spider-Man and we accidentally bought for the wrong day. We got to the theater and the ticket girl said I can't find any tickets. She sent us to the ticket booth. Manager came over and I explained what happened. They issued new tickets. Thank you Cinemark!! read more

In the middle of a movie this afternoon an elderly gentleman was walking up the stairs with popcorn and a slushy in hand. He missed a step and fell to the ground, hands full, hitting his head on the chair, popcorn and slushy went everywhere. I rushed over to help the man up knowing that he had attended by himself and walked him to the restroom where he could clean himself up and making sure he was ok. I then went a found a group of workers one of which had a blazer on and assume she was a manager. Let me tell you, she sprung into action as soon as I told her what happened. They came and cleaned up discreetly, checked on the man and brought him a new popcorn and slushy. I am super impressed with the care and concern they had for this situation. Makes me feel good going to an establishment knowing that they truly care about its patrons. Thanks Cinemark Chico! WTG! read more

Really nice theater. The seats are comfortable as they recline and can rest your head back. The screen and sound are awesome. I went for a matinee and were happy with the price. I bring a sweater due to some theaters being too cold. This theater was a perfect temperature. read more

We paid extra for the XD experience. It was supposed to be luxury reclining chairs, and a floor to ceiling, wall to wall screen... Don't waste the extra money, there is no comfortable seating, the chairs sit straight up, definitely do not recline, and made my back hurt. Also the screen is just a normal screen lol it's not bigger, or better in any way! Also I don't know if they think it's still SUMMER outside, but it's 48° and not warm, but it was so cold inside the theater, that I had a hard time staying focused on the movie, because I was FREEZING!!! Honestly I was so disappointed that our theater and seats were not what we paid for, or what was advertised, that I'll never come back.. I will go to a theater that delivers! read more

Great place to get Schwasted and watch a movie that could be just one level higher in volume :)

Came to watch the endgame, to say the least I couldn't even enjoy the movie. It was freezing in the theater!!! I saw others with Blankets and jackets. Seriously? I can't believe I sat for three hours in Alaska. Never again. read more

Watch out! It's 107 out and their AC in some of the theaters is broke. They don't tell you until they are taking your ticket AFTER you pay for it. I respect them offering and exchange or refund but great now I already bought snacks. Maybe just maybe have signs posted. Or a discounted price for hot theater. For the record I'm not mad and staying for the movie but they could have handled a bad situation better. read more

This message is to complaint about the way the staff handled a situation at the Chico cinemark theater . I came here with my nephews to watch small foot at 4:35 showing time . As I am watching the movie with them , I pulled my phone out to respond back to a text message to let my sister know that her kids are safe . As I was putting my phone back I get assaulted by a lady who hit me with her scarf from two rows behind me. I looked back because I was shocked to see her flipping me off using her middle finger and yelling that I put my phone out . I finished the texted as she got more upset and went to ask security to come in . I was approached by security to leave and speak to them, at the time I didn't feel safe to leave because my nephews were going to be left alone in the theater . After sometime I was getting very annoyed with what happened and came out to speak to the manager Mike Akins , who instead of listening to me, he started raising his voice at me in a very rude way then called the security to escort me out . It was upsetting and very rude how the staff managed the situation. There is no written policy anywhere that states I can't use my phone nor it allows a sick in the mind woman to hit me and flip me off . The security staff are ridiculous and I absolutely will never come to this place again . This was something I would never expect to happen specially that I don't disrespect others. I felt violated and security instead of helping they were absolutely disrespectful. read more

We arrived 10 minutes prior to door opening. We bought our tickets for ourselves & grandchildren a total of $65 dollars. Being disabled with a can and new total hip replacement and only one Kidney I ask to use the restroom. I was refused. I tried to explain that it was urgent. The ticket person said no they don't open for 10 minutes. I then walked across the street to the goodwill store and used their facilities. According to my family as soon as I left to find a restroom the theater open their doors. This was blunt discrimination to a senior with a handicap. I will never go back to any of their chains. read more

Cinemark Chico 14 and XD - Cinema Near Me - Chico, California

I will say, movies are becoming more and more autonomously unoriginal in recent years. A fourth "Transformers" or a Sixth "Saw" movie. You get it,eh? Yet sometimes, just sometimes... a film (i.e. Guardians of The Galaxy" and "Deliver us from Evil") will re-ignite your passion and mood into going back to the big silver or in this case 3D screen. This is why I have recommended the Cinemark in Chico showcasing. Also, They have all day $5.50 passes on Tuesdays, hint hint :) Remember too, that the revenues from the movie showings are directly to the filmmakers and co, not to the actual theater establishment. Movie entertainment has had its price sometimes increased for this economy, but people still need to make an honest living from concessions and good maintenance . ~FIN M. N. read more

This is the only movie theater in Chico and the surrounding area. Buying tickets is pretty convenient and courteous is there with the employees. The reason for the 3 stars is the cleanliness. It rates pretty important with me. Every time I have been here there is spilled pop corn on the ground everywhere and wrappers. The bathrooms are always dirty with toilets containing elements and never flushed and the bathrooms are graffitied. I never see anyone sweeping or cleaning. Suggestion: add another employee for cleaning the floor and that would make a big improvement. read more

This past Thursday, I brought 5 kids to the 12:30 showing of Aquaman. Went to get them popcorn, and you know how if you get a large popcorn you get one free refill? I usually get the refill right away. That way two kids could share one, the other two kids could share the other. It's never been a problem in the past. The kids working the popcorn counter said - oh sorry. We ran out of refill bags, so we can't give the free refill on large popcorns today. Um - excuse me? You're a national chain of movie theaters. You give one free refill with a large. Your container issue isn't my problem! So I said - can't you just give us another large container?? They said no. Because they will run out of those too. So I ended up buying two. I'm so mad. I should have asked for a manager. I want my $8 back! read more

Went to the special XD theater and this is nonsense. Why am I getting charged extra for an average theater? Go up to Redding and you'll get a real XD theater. Won't pay the extra for this cut rate bullshit ever again. read more

Enjoy having a ten complex Theatre locally, and I take advantage of it. Parking, tickets, popcorn, etc, - all easy and assessible. Nothing here outrageously amazing or disappointing, but for one thing- 3/4 of the seats squeak every time one shifts, annoying to me and worse- those around me. I'd like to suggest a little WD40 now amd again.. (Today I moved 3 seats away from my group. A tad frustrating.) read more

I had a horrible experience with the manager, Mr.Ryan is terrible with the customers and does not value there happiness. I will never waste my money on the theaters in Chico Ca after this experience. I love the movies and ive grown up going to this theater. Never have I ever had such a bad expirence. It resulted in a refound for our back to back movie tickets. If you want to have a good time avoid Mr. Ryan at the conssession stand. He goes out of his way to be a prick. He is the true definition of a cactus. read more

My ex took our 3 year old daughter to go see Coco this afternoon and her face was 3/4 painted with a glittery skull, not even an opaque skull, they made it past the ticker seller, concessions people and the person that tears your ticket before being told by the manager that they would have to wash her face paint off because it wasn't allowed. Really? A 3 year old wearing skull makeup to a movie celebrating Dia De Los Muertos, HER heritage. Needless to say they were luckily refunded all of their money, but I'm am extremely disappointed. I swear I've seen people in full costumes for every Star Wars and Comicbook movie that comes out. Way to ruin a 3 year old's movie going experience, she was so proud of her skull. read more

Very clean, wish they had recliners but I'm sure they will soon like the rest of the theaters! Would come back again

We enjoyed the film, "Call of the Wild", however, we felt that the volume of the audio portion was rather excessive. The seating is very comfortable and clean. We will like return. read more