We've been going to this location Store #23316 in Morrow for several years due its close proximity…read more Initially we thought we had the wrong address because it is connected to a gas station and convenience store. We only visited this Cold Stone Creamery location, which was not only close but had always provided a great experience along with good customer services to get our favorite ice dessert, but lately things have drastically changed at this location. Within the past few years we've noticed a shift in everything from the energy of the store to the customer service. First, we started to notice the sewage or dirty mop type smell which is definitely a turnoff but we wanted to patronize the establishment anyway yet made a note of this matter to see if this would be a normal occurrence or a one off. Next we noticed the uneasiness of the employee but didn't understand until the franchisee employer came into view, stood next to the employee and began to hover over the employee as they made our treat. On another occasion this same employer instead of hovering stood behind the employee and watched them and continued to correct the employee. This type of action made us uneasy as we watched the employer interact with the employee and we made a note of this. Another time we were greeted by the employee and not the employer, the same lady. After several attempts to patronize this place the smell got better and the employees were able to operate freely without the employer hovering over them. On different occasions we noticed that this location would be closed frequently, we assumed that it was due to their inability to keep employees. After a while, we stopped patronizing this place and went to the Conyers location instead. Today, we were in the area and decided to go visit the Morrow location again and what we experienced was once again very unsettling. As we were trying to pay for our dessert, a line began to form because the franchisee employer was online remotely doing something pertaining to the employees payroll which impacted the cash register. This disruption caused us to have to wait for 10 to 15 minutes. The employee continued to service other customers, of which 10 more minutes had passed, and had to call the employer to let them know that they were unable to cash out the customers because of this online remote disruption. Finally after a total of 20-30 minutes we were able to pay for our dessert. But while waiting we found out some other unsettling things about this employer 1) during our wait they were changing employers hours despite having worked additional hours than noted on the screen 2) employees were not paid OT worked and 3) tips given by customers add to our credit cards are not fully passed on to them. I've been noticing a precedent on tipping where employees are not FULLY getting their tips when working for various companies from UBER and fast food to restaurants, this practice is happening everywhere frequently. We will no longer be going back to this establishment. We have had enough of poor services. This is why cash is king. Please give those that you tip CASH.

It was Date Night and he said he wanted ice cream after dinner. Naturally I had to get the best of…read morethe best and boom, Cold Stone was 3 miles away. Pulling up to this location, I was enlightened by the fact that it's connected to the gas station. This is the first I have ever seen structured like this. However, though it's connected to the gas station, it still has the cozy feel and awesome smells of the stand alone locations. Walking in, the space has the traditional tan and maroons. The space is small yet they have made great use of it. The staff was very inviting as they welcomed us in. It was his first time at Cold Stone so I had the pleasure of introducing him to the flow of how to order and the abundance of flavor options. He decided on the Strawberry Cheesecake flavor crafted by Cold Stone in a Waffle Bowl where I chose a Sweet Cream base with Oreos. After placing our order, we headed down the line to watch it be made before paying and departing. The process flow is set up with efficiency as well as the 3 staff setup is spot on for the traffic. There are not any seats so be prepared to eat your ice cream on the go. We got in the car and went to town. lol. The ice cream was rich, smooth, and perfectly crafted. The fixings were blended in perfectly as well and everything had its moment to shine. I'm talking about a well crafted soul cooling, sweet tooth pleasing moment of reset, release, and renewal. If you are in the area and need a fix, get you some Cold Stoneeeeeeeeee.

Amazing food, amazing service, amazing experience. Everything tasted incredible and the staff was…read morevery friendly and professional. Ambiance was great, I'II definitely be returning! .

Great banana pudding and cookies here . They are huge cookies and banana pudding creamyread more

Very bright shop with pops of color. There was a line when I walked in but it moved quickly. I was…read morealso greeted with a warm welcome as soon as I entered the store. My two bundtletts were placed in a bag and neatly packaged. They had the seasonal cake flavor in stock and my oh my is was so delicious! There are many parking spots directly in front of the shop so you shouldn't have any issues finding a place to park.

I haven't even tried the cakes, but the counter person is less than welcoming…read more I used to buy bundt cakes that look similar to these from Creative Cakery in Long Beach, CA & was excited to see a similar cake here in GA. I thought I'd try a couple of cupcakes to see flavors I might like. He rudely informed me that they're only sold by the dozen. What he doesn't realize, & probably wouldn't care b/c he's just an employee, not the owner, is I will NOT return for larger cakes 5-6 times a year. I told him he could have said it in a kind way,, "I'M SORRY, these are only sold by the dozen." Instead of a snotty, pale, pimply, snickery response. Management: Customer Service is important.

Every time I come here, I am treated like I'm their best customer...a drink and a smile. Sometimes…read morethere is even a nice brief convo to send on the way. Props to this Starbucks!

Good customer service, my favorite drink is always delicious (peach green tea lemonade) and my fav…read moresandwich (spinach and feta wrap). I had tomato/mozzarella sandwich but it was skimpy I called to complain. I'm giving this review 4 stars because I haven't had anything else that wasn't good outside of that. Also, I wish they would create a standard way of mixing their drinks because I hate to go to a different location and order the same exact item and it doesn't taste the same.

I had a great experience at this marble slab today and was immediately greeted by the young man…read moreJaylen. When I told him my order he didn't hesitate to make it. The process was fast I was in and out and the customer service was top tier. Thank you and I will be back to try more flavors!

Introduced to this ice cream establishment by a close friend. I was told if not the best on the…read moreoutskirts of other Atlanta. Delicious is best to describe my banana fosters I ordered. All was made fresh and with kindness. Service was admirable as the owner came out to help the staff as there was a line out the door that Friday evening. He addressed me personally and informed me that he had own that store for more than 10 years. The establishment was very clean and there were enough room to sit a group of about 8 inside. Marble Slab, thanks for a wonderful experience and delicious choices of ice cream. Semper Fi....

Love it!!! Taste and Time in line was a refreshing breeze. I would recommend this store location.read more

This Is my new favorite location! After spending my hard…read moreearned money at the Caroline street location and getting a watered down PB swizzle . I drove over the this location to get another bowl. Upon entering the staff was welcoming. Everything was clean and organized! The staff worked diligently to get through the line quickly. I ordered online and got my bowl before the promise time. My bowl was beautiful!!

Very good food, very good service, good environment great customer service highly recommendread more

Employees don't pay attention to the smoothies they are making. I got a watery smoothie. They also…read morehave a 73 C food rating. I see why. I won't be coming back

This Kroger is one of the absolute worst locations. It is dirty. It is consistently understaffed,…read moreand they consistently have horrible staff when they do. There is rarely if ever any manager, actually willing to do their job in any capacity and most of the time the food is expired Id rather not eat if this is the only store option i have

This wasn't for the grocery store, but for the Kroger gas station which is nearby. The gas is…read morereasonable and I've never had an issue here. I get snacks from inside and the employees are always nice. I will be back soon.