We've been going to this location Store #23316 in Morrow for several years due its close proximity. Initially we thought we had the wrong address because it is connected to a gas station and convenience store. We only visited this Cold Stone Creamery location, which was not only close but had always provided a great experience along with good customer services to get our favorite ice dessert, but lately things have drastically changed at this location. Within the past few years we've noticed a shift in everything from the energy of the store to the customer service. First, we started to notice the sewage or dirty mop type smell which is definitely a turnoff but we wanted to patronize the establishment anyway yet made a note of this matter to see if this would be a normal occurrence or a one off. Next we noticed the uneasiness of the employee but didn't understand until the franchisee employer came into view, stood next to the employee and began to hover over the employee as they made our treat. On another occasion this same employer instead of hovering stood behind the employee and watched them and continued to correct the employee. This type of action made us uneasy as we watched the employer interact with the employee and we made a note of this. Another time we were greeted by the employee and not the employer, the same lady. After several attempts to patronize this place the smell got better and the employees were able to operate freely without the employer hovering over them. On different occasions we noticed that this location would be closed frequently, we assumed that it was due to their inability to keep employees. After a while, we stopped patronizing this place and went to the Conyers location instead. Today, we were in the area and decided to go visit the Morrow location again and what we experienced was once again very unsettling. As we were trying to pay for our dessert, a line began to form because the franchisee employer was online remotely doing something pertaining to the employees payroll which impacted the cash register. This disruption caused us to have to wait for 10 to 15 minutes. The employee continued to service other customers, of which 10 more minutes had passed, and had to call the employer to let them know that they were unable to cash out the customers because of this online remote disruption. Finally after a total of 20-30 minutes we were able to pay for our dessert. But while waiting we found out some other unsettling things about this employer 1) during our wait they were changing employers hours despite having worked additional hours than noted on the screen 2) employees were not paid OT worked and 3) tips given by customers add to our credit cards are not fully passed on to them. I've been noticing a precedent on tipping where employees are not FULLY getting their tips when working for various companies from UBER and fast food to restaurants, this practice is happening everywhere frequently. We will no longer be going back to this establishment. We have had enough of poor services. This is why cash is king. Please give those that you tip CASH. read more

It was Date Night and he said he wanted ice cream after dinner. Naturally I had to get the best of the best and boom, Cold Stone was 3 miles away. Pulling up to this location, I was enlightened by the fact that it's connected to the gas station. This is the first I have ever seen structured like this. However, though it's connected to the gas station, it still has the cozy feel and awesome smells of the stand alone locations. Walking in, the space has the traditional tan and maroons. The space is small yet they have made great use of it. The staff was very inviting as they welcomed us in. It was his first time at Cold Stone so I had the pleasure of introducing him to the flow of how to order and the abundance of flavor options. He decided on the Strawberry Cheesecake flavor crafted by Cold Stone in a Waffle Bowl where I chose a Sweet Cream base with Oreos. After placing our order, we headed down the line to watch it be made before paying and departing. The process flow is set up with efficiency as well as the 3 staff setup is spot on for the traffic. There are not any seats so be prepared to eat your ice cream on the go. We got in the car and went to town. lol. The ice cream was rich, smooth, and perfectly crafted. The fixings were blended in perfectly as well and everything had its moment to shine. I'm talking about a well crafted soul cooling, sweet tooth pleasing moment of reset, release, and renewal. If you are in the area and need a fix, get you some Cold Stoneeeeeeeeee. read more

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Customer service at this particular location is always courteous. My go-to is the founders favorite. Consisted of brownie pieces,caramel, and chocolate sauce with walnuts. I can't seem to decide on anything else. Even though the ice cream flavors are limited, it's hard to beat Cold Stone. They have so many toppings to choose from. Even on a hot summer day, the ice cream doesn't melt as fast like other ice cream shops. They have a rewards program I forgot all about. I'm already due on my next visit for a buy one get one deal. Woot Woot. I'm definitely keeping this location in Morrow on rotation because even though it's small, the inside is clean, and the employees are always friendly and welcoming. . read more

Cold Stone Creamery - Founders Favorite - Ice Cream & Frozen Yogurt Near Me - Morrow, Georgia

First I must compliment the customer service. The young lady who served me was courteous while at the same time fast. She took all the orders rung people out and still managed to ask how my day was going. Excellent. The reason for the loss of 2 stars was there was no vegan ice cream. I think cold stone creamery is missing out by not having vegan ice cream. Unfortunately I won't be visiting again until they have an alternative non-dairy option. Lastly I ordered a cookie dough ice cream with sprinkles but it didn't taste like cookie dough. It tasted like vanilla. Not much variety but I'm glad I visited read more

Cold Stone Creamery - Inside cold stone creamery in morrow - Ice Cream & Frozen Yogurt Near Me - Morrow, Georgia

Great customer service!! Two of the sweetest young ladies greeted us with warm energy! I've cream amazing! Good atmosphere! Quick, in and out! I will be back! read more

Just got some custom made ice cream with Oreo cookie & M&M. It was delicious and also cheap for a regular size and it gives you A LOT. The downside is that when I received the cup , they didn't offer me a seal for the cup so I just went up and asked for one. I recommend! read more

Cold Stone Creamery - Ice cream ( M&M & Oreo cookie ) - Ice Cream & Frozen Yogurt Near Me - Morrow, Georgia

Carries my grand daughter there for an evening ice cream treat. The lady working was very friendly to my grand daughter. She suggested flavors for her and offered samples. She was patient with my 4-year old since she had no idea what she wanted. It was overwhelming for her. Once she decided and received her kiddie sized cup, the lady provided a lid and bag because she knew she could not eat it all. Since the creamery is inside a service station, I don't know whose reasonability it is to keep the restrooms clean, but they smelled horrible. When you travel with a little one, they have a need to visit every restroom they pass. Once we opened the door, the smell hit us in the face. However, we had to suck it up. Shame on the establishment but the health score was good. read more

Didn't like that the server wouldn't change her gloves. She handled money and the phone while making people's orders. This is the first and last visit to this location. read more

Cold Stone Creamery - In the BP station - Ice Cream & Frozen Yogurt Near Me - Morrow, Georgia

It was the first night of summer and we were in Atlanta for a family reunion; everything was right in my world. My family and I were driving through the city and decided we wanted ice cream, so we took a trip to this CSC at the gas station/convenience. The mint and watermelon sorbet combination I selected was a wonderful experience. It looked amazing and it tasted amazing. I felt like a little kid again without a care in the world. My family and I sat right there in the smallest ice cream shop I've ever seen and savored every drop of our frozen creations. It was delicious; the staff were attentive, and the CSS was clean and bright. read more

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Cold Stone Creamery is a chain ice cream shop in the lovely USA. They mix ice cream with toppings to create a blend that can be considered quite amazing to ones palette. Here's my thoughts on this particular location. Location: Located in Morrow, GA near Clayton State University, this location is attached to a BP gas station. That's right ice cream while you pump folks. A little strange to me, but it didn't stop my boyfriend and I from indulging in some of their sweetness. Quality: The taste and quality of cold stone is good. I enjoy mom and pop ice cream shops a little more but am familiar with them so when in Rome I do as the Romans...and eat coldstone. Customer service was good and the young adults who worked there were attentive.i would go back if I were craving ice cream for sure. read more

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Coldstone has a great selection of ice cream treats. This one is attached to a gas station so it's a little smaller that others but same quality in their products read more

Cold Stone Creamery - Apple Pie al la Coldstone add a piece of yellow cake in a waffle bowl - Ice Cream & Frozen Yogurt Near Me - Morrow, Georgia

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Waited for almost 2 hours just to not be served because the worker had school in the morning . She should have told me and the 5 other guest; who walked thru that door, she couldn't take anymore orders. Horrible Service...She was fully aware of our existence and was making eye contact the whole night knowing darn well we were not about to have our order taken. read more

The ice cream is Amazing, but they need to change their gloves and wash their hands after each order and clean the counter top other than that customer service was great and ice cream was awesome read more

If you are craving ice cream look no further than cold stone but not necessarily this location. I went to this spot and it was a subpar experience. I ordered their largest container and was given and a container that was missing quite a bit of ice cream, even after I requested that more be added to it at an extra cost. Why charge nearly $20 if your not willing to fill the container. At the end of the transaction I felt cheated. read more

never open on time which is crazy and very slow service. not many other options in the area unfortunately

Love this spot! We use to be Bruster's ice cream fans for yearsss!! My kids enjoy here much better plus the options of toppings on the ice cream too the cakes for them. Not to mention the quantity of ice cream you received far exceeds the price. Great treat for families! read more

Ice cream flavors either have no taste or taste extremely artificial, or both. The folks who worked there were nice though!

I've been coming here for the last year and it's been delicious! Not only are their ice creams tasty, their cupcakes are out of the world as well. They work hard to keep the area clean despite being so busy. The staff is very nice and helpful. I recommend. read more

Love this place hate that the ice cream counter is directly in front of the restroom they did didn't smell to good the the ice cream is all waYs amazing read more

There seems to be new management there. Almost all of the add-ons where out accept for Oreos (golden),KitKat pieces, Walnuts and Pecans. I normally get Oreos, Golden Oreos and pecans so that's what I got with the exception of the regular Oreos as they were out. I gathered up me a nice spoonful and took it straight to the head but I noticed a very bitter taste in my mouth. I chewed a little more and it got worse, at that point I opened my car door to empty my mouth. The pecans were rancid!!!! I put the lid on and headed back into the creamery where I was met by an Indian lady that stated that she was the owner who then got a scoop of the pecans and said "They taste fine to me" She then offered me another cup of ice cream however with the limited amount of toppings and rancid pecans I was afraid to take her up on her offer. I gladly accepted the refund. Moral of the story is if you don't see the regulars(employees) take your business elsewhere. read more