I have only had Cintas hired for my cleaning company for about 2 months now & during that time they have managed to create their own schedule for drop off's but NO picking up of rags, when they do drop off its WAY more products than I initially agreed to needing so they end up charging everything to my account and like others I also get random charges to my account that's nothing I've agreed to. Thankfully for awhile my card was locked until just recently they were able to charge my card NUMEROUS times throughout ONE NIGHT (not during daytime hours or even work hours) & my card was charged over $200 worth for services I never asked for nor was anything properly communicated with me. I have reached out to a service member to completely cancel my services with this company since they lack many aspects to hold a responsible relationship with their clients. I will also be moving forward to take legal action in regard to this issue if my money is not refunded back IMMEDIATELY!! I 100% do not recommend this company for any of the services they offer. read more

Cintas - Inaccurate card charges - Uniforms Near Me - Valencia, California

This is for Cintas in Santa Clarita. They were good for a month or two then service declined they got days and times confused. Now they've billed us for services not rendered. After 5 phone calls and 6 messages with promises to refund the money nothing has happened but empty promises. It's been over a month since they incorrectly billed us - even though they admitted fault immediately. There's zero reason to not immediately refund. I'm looking into other options to deal with this inappropriate charge. read more

The worst company I have ever dealt with, constant incorrect billing. You can never speak anyone directly locally. They have enormus price increases yearly upwards of 20%+. The initial salesman lied to me about my agreement saying it was monthly due to covid and they would amend it an never did. Years later I'm still locked into a inept horrible service. read more

This is for Cintas in Oxnard, Ca This is the 2nd time now that they have lost all but 2 pair of my work pants!! And I call to let them know and I get "We will send someone out today with some pants for you".... and nothing. Customer service sucks, company management sucks. If I ever get them back I will be afraid to turn them in for laundry service ever again. WORST uniform company EVER ! read more

Terrible customer service. Never return calls. They add charges on your bill. Sales rep never said it was a 5 year contract! It's in very small print in a back page! This company needs to be exposed! Anyone interested in a class action suit against them? I'll organize! read more

I do not recommend you do any kind of business with Cintas at all. Though I give most businesses a pass or two due too Covid, I can not ignore the poor treatment I've received on 3 different occasions with Cintas. Their employees are incompetent, they do not put their customers needs first, they have the most unprofessional work ethic and attitude I've ever seen, their training is the poor excuse for training I've ever witnessed and worst of all they are thieves. They robbed me of thousands of dollars. Do yourself a favor and steer clear of any business or employment with this company. read more

The company I work for has been with Cintas for over 5 years and it's been a bit of a roller coaster with them. For a little more than a year now we've had Richard as our service rep and he's been great! It was a turning point in our Cintas experience to have a rep who's dedicated and listens and understands our needs. He has great communication skills and that's solved almost all of the issues we were experiencing with Cintas prior to his arrival. He delivers our towels and mats on time and always checks in with us to make sure we have everything we need. If you're considering signing up with Cintas, make sure to request Richard as your service rep and you won't be disappointed! read more

I've been service for almost 5 years now in two different county's LA and Inland Empire, my current service is located in the San Fernando Valley and it has been so great, they have done above and beyond to help with every need that business requieres, my service Representative, his name is Jose, has been wonderful on client client assistance, he can deliver whatever is needed in a timely manner. I totally recommend this business read more

I've been serviced by Cintas for the last few years. The service is pretty standard and is usually just a quick pick up and go system. However there is an employee named Richard, who services my store in the Studio City area. He has gone above and beyond at all times with every store visit. Whether it is changing out the mop heads or bringing in fresh towels we need, he is always making sure we are well taken care of. Even offered other products to us to help the establishment maintain its standards. Thank you Richard for all that you do! It's much appreciated read more

This company is a complete scam ,you get a contract with them and it's almost impossible to get out,I sent a certified letter two months ago to get out of contract and they are still giving us bills,what a joke ,I'm warning every body don't do business with these scam artists!!!!!!!!! read more

Horrible service. Extremely unprofessional. We had a very simple service set up to receive 20 mop heads and 2 rubber floor mats every Friday. Our first Friday they showed up with 15 mop heads, some buckets that we didn't request and no mats. After opening the box, half of the mop heads couldn't be used they were just shredded strings, complete trash. They came by Monday to bring the rest of our order and again it was incomplete. Friday rolls around again and they forgot the mats again, and brought us the wrong amount of mops. So we politely asked to cancel as this wasn't the service we wanted. They were apologetic and wanted to fix it so we decided to try again. The following week on Friday they never showed up with our order. Monday comes and they bring us what we thought was our order of mop heads. NOPE! It was two boxes of broom attachments! How can you mess up such a simple order? For four weeks straight. So we called to cancel the service, and everything should have been picked up on Friday like normal to end our service with them. They never showed up. Just called Robert to ask when they will be picking their supplies up and he says, "they can't get to it today, they'll come tomorrow." How are they not able to get to it when our scheduled pick up service was Friday? Now they conveniently cannot come until Tuesday. They have no idea what they are doing, do not waste your time with this company. read more

Cintas - Two boxes of broom attachments, not mops - Uniforms Near Me - Valencia, California

So I have to say I use Cintas I have been through a lot of people I have my Rep. Richard Deleon he has turn my life around I no longer have grey hair cause he took all my stress away. He keeps the guys at my shop very happy he never misses anyone ones uniforms and he is on top of everything. I know this might sound cheese but the dude needs a raise. Thank Richard for ALL your hard work. read more

Richard is our service technician and is efficient. He addresses our needs in a timely manner and ensures our supplies are maintained. We are appreciative of his professionalism and attentiveness to details. We are glad we have a great working relationship with cintas. read more

Worst company we have ever worked with. Save your money, time and lawyer fees. They charge you a monthly service, don't replace half the items or refill them. Then they add random stuff on your bill you did not ask for. They leave promotional items and just charge your bill without your knowledge. Oh and a 5 year contract ha. read more

Our shop has had multiple service reps who did not care, came and left, did not even bring back our uniforms and were short for the week. Richard on the other hand has gone above and beyond. He has now been servicing our shop for about a year now and he is amazing! He is always in a great mood and offers any other service we might need. It's a pleasure to have you, Richard; thank you for your great service. read more

This overall company is horrible. The interview process is horrible. They make you feel that you will be wanted/hired then at the end they tell you No. They are very 2 faced. The individuals that conduct the actual interviews don't even know how to interview. They shouldn't be in there positions. Don't work for this company and don't even do business with Cintas in general. There prices are very high and they rip you off. They don't care about there customers. This is all true and that's why this is being written. read more

They make you sign a CONTRACT that is 5 years (60 months) and if you want to get out of the contract by waiting it out, make sure your intent to cancel is in writing and sent certified mail, 60 DAYS BEFORE THE END OF THE CONTRACT!!! If you forget by one day, it will renew, automatically, for another 60 months!!! If you cancel anyway, you'll have to buy your way out; you'll pay 1/2 of the remaining contract price and you'll also have to pay for the cost to replace any uniforms they deem too damaged or worn out. - On top of that, if that's not bad enough; they can raise your prices at any time. When I call to complain they pass the buck from department to department, I keep getting transferred only to be told that they'll have to have the account manager call me back. - AmeriPride gave us quote that would save us over $600.00 a year that's huge when you're paying $1,728.00 a year!) and they would give us a lot more services. When Cintas found out, they immediately said they could lower our prices...well, why not just do that without us having to threaten to leave?! read more

I have been trying to Cancel my service with them for three weeks now. They told me someone would call to take away their dispensers and stuff. Never heard from anyone. Emailed them, asked what was going on. The lady I emailed did not answer anything. Not one sentence of typing. Sent me a screen shot of my company's page in their system that told me nothing. So I called again. Was told a guy would get a hold of me to walk me through canceling. I told her I had already been waiting for that call and my boss is getting tired of the hold up, asked when call would happen. She said "today". Of course that call still hasn't come. Plus, the last time I got restocked I got an invoice for all kinds of stuff.... the guy just came, left a couple rolls of paper towels and TP and changed out 1 of 4 bathrooms. I still can't even tell if my service is canceled or if they are going to charge me for "services" this month too. This company is far more of a pain than it's worth. read more