I took my car in for front end damage and the car was done in a timely manner. But when the estimator gave me the estimate I was not informed that the shocks on my hood were not working. He said it was on his notes but was not mentioned in the estimate. When I went to jump my daughters, car was shocked to find that the hood would not stay up. Think information that important should have been told to me when the estimate was complete. My shocks worked the last time I opened my hood. read more

You guys fucking suck at your job. I'm told a certain date my car would be done(which was 3 weeks) and they still need another weeek on top. Completely Un profesional customer service as well read more

My automobile was involved in a rear ended collision; I wanted to remain within the Ciocca family of services for the repair of the rear body work. The initial contact was pleasant, helpful, and extremely informative. The gentlemen couldn't have been nicer. The estimate was presented to my insurance company, very quickly. The work was approved, and the car was turned over to Ciocca's Collision Center, as soon as all of the ordered parts were in their possession. The actual, total repair, took approximately three weeks time. They did a beautiful job. I'm extremely pleased with the initial contact, and the end result. Thank you for a seamless experience. read more

Great customer service, easy rental, fast and perfect repair job!! I highly recommend this collision center for your damages!

My car has been with this collision center for 42 days. No one can tell me a date when the car will be done. I am told the automated text messages with a final date are pretty much a guessing game and they don't know if the car will actually be done on that date. Insurance blames the collision center for the slow repair and the collision center blames the insurance company for slow responses. With 3 days left on my rental policy I will now be without a car because no one can give me a real date on when my car will actually be finished. The entire process has been a mess and very unorganized. I do not recommend this collision center to anyone. If they say they are going to call you back "this afternoon" do not believe it. I waited two days and had to call back myself. I understand there is a big workload at the moment, it would be beneficial to be in communication with your clients and stop pointing fingers in other directions. read more

Avoid at all costs! They have had my car for a month now for a small dent on the back door. I was promised a week at most. They ordered parts that came in and didn't work... they don't update you on anything. Horrible spot to get your car fix, definitely do not recommend to anyone. read more

Car was kept longer than it should have been. Updates were generated only when I asked for them after first week. Times promised weren't kept. I go to pick it up and there is suddenly a "betterment" charge that was never told to me. Staff at ciocca dealer unhelpful and hostile. Will not return there. read more

Told I needed a tire rod but did not according to 6 other shops. They want $500. I have them every opportunity but Mike the manager said he was standing behind the tech. I filed complaints because I was confident 6 other shops were not wrong. Now I'm wondering if the $900 work they said I need was accurate but too late. I always get 2nd opinion. But before I complain and sue I make sure. Mike said they have they own discretion. No room for any movement. The others of you push its supposed to move. I HATE when people try to defraud me. More people need to speak Up when this happens. And follow through. read more

Took my Hyundai Palisade in for repairs . After the car was in for 5 weeks I picked up the car and the repairs were not done properly . They kept it another 3 weeks and I when I picked it up it was worse. I have finally got the car into another shop and it's worse than we thought . They glued moldings back on. The 1/4 panel they repaired is rusting around the repair area ! Absolutely disgusting repairs . Please stay away from! read more

I can not thank you all enough! You did an amazing job with my Rogue! Tanya and Gail you were very helpful! If I ever need repairs in the future I will come to you guys hands down!! Again amazing you took the stress out of a very stressful situation when the other car who caused the accident took off! read more

Accident was on July 1,2021 now it September 22 2021 It's been months now and still don't have our car still no updates like they promise and always an excuse saying order wrong parts or parts on back order the worst customer service ever will not take the car there anymore and it was a recommended place from our insurance company we even called the insurance company that this the worst recommend place ever !!!! read more

The job was overpromised, and under delivered. The Repair job was billed at 20 hours and it took 2 weeks to complete. Started calling after the 1 week guestimate, keep saying the same old BS line "its in the paint shop". Wrong...story changes every time you call, mind you I am paying out of pocket for the rental car. Seems like there is NO sense of urgency, I don't know why. We had to call Gregg Ciocca to get immediate attention. Picked up the car after contacting corporate, only to find out they did not replace a few of the parts that were requested. Still waiting for resolution. Never again. If this is how family treats you, find a new family. read more

Very disappointed in the work done on my car. Contacted my adjuster when I picked up my car and it had 5 issues. Sent her pic's. She said Ciocco would contact me. It's day 6 and no one has contacted me! read more

DO NOT GO HERE or any Ciocca location for that matter. I had two cars in for minor repairs and both cars left worse than when I brought them in. Returned both cars multiple times to fix the issue and nearly two months later I'm still trying to get them fixed. The communication was horrible and the people in management were no better. Please buy and/or repair you car somewhere else read more

Had my car in to replace the front bumper cover from an accident. I was sent text updates that turned out to be completely inaccurate. I was ready to pick up my vehicle on the day the text said it would be done to be told the parts had not come in yet. I said then who is sending the text updates? I was told those weren't always accurate. Only to get a text the following day of a new completion date. I let that ride out and called to be told the part should be in soon based on their suppliers information. Through all of this I got zero communication from the body shop. Not one update in the over 30 days the vehicle was in as to the status, unless you consider the inaccurate texts "good" communication. read more

Had some body work done...they did a really shoddy paint job on my bumper and tried to tell me the bubbling along the edges was normal. Had to go through my insurance company to get them to redo the work. Then I got rear ended several months later...my insurance company recommended I go back to them...so I figured I'd be an adult and give them another chance. Instead of them seeing this as an opportunity to change my opinion on their quality of work, they decided to act like children and told me to go elsewhere, and specifically told me it is due to my earlier PRIVATE survey answers on their work. So I will go elsewhere and will now share my experience with them PUBLICLY so that others are informed to be wary of using this shop. read more

i have a 2005 volkswagen diesel that had front fender rust. in may of 2016 ciocca "repaired" the rust as it was under the 12 year volkswagen warranty. well after less than one year i noticed it started bubbling where the rust was addressed. today less than 3 years later large rust spot at site of repair. it appears they just did surface work to cosmetically cover up the problem. shoddy work. don't use ciocca unless you want to be disappointed down the road or plan to sell the car a week later. read more