After Bob's mechanic at West End insisted that the problem with my cruise control was the EGR…read morevalve, and $250 later to replace it, which did not solve the problem, I took my car to Royce Automotive in Allentown. They actually have competent mechanics who diagnosed the problem as a faulty cruise control module and put in a used replacement. Problem solved. If you need more than an oil change, DO NOT waste your money at West End.

Nicest people in the world. They are extremely honest, fair in price and easy to schedule…read moreappointments with. I highly recommend them. Soooo much better than service from car dealerships.

Professional, quality, and integrity. One of the best experiences I've had purchasing a vehicle…read more Bob has very high standards and takes pride in his work, which shows in the cars he chooses to have on the lot to sell. They provide the carfax in shop, which was nice. I recently was in an accident that left my car totaled that had been in the family and well kept. It was going to provide me value beyond what the compensation is going to be. Since I will be starting medical school this coming August, I was searching for a car that was going to not give me issues and have durability for the PA weather for years to come. That is most certainly what I bought. Included in the price was a limited warranty on all the major parts for four months/6k miles, updated inspection, new front brakes, like new tires, keyless entry, replaced the water pump, among other things. Listening to how he chooses his vehicles and factors he takes into consideration when looking for cars to purchase and revamp gives me a peace of mind that I did not invest in a 'lemon', which is always a worry when purchasing used cars. I would recommend anyone looking for a quality car and true workmanship to Village Center Automotive.

I purchased a Subaru Baja from Bob. First, Every vehicle he…read moresells is in great condition. This is a top notch operation. We purchased the Baja with 71,000 miles and now have over 140,000 miles on it. No issues whatsoever. My other vehicle may need replacement soon and I will be purchasing another from Bob. What you purchase from him will be a vehicle you can trust. Second, Honesty is so difficult to find today and this place is a rare gem.

This automotive shop saved our lives or at the very minimum, saved a very important weekend for us…read more We had spent Thursday night in Bethlehem, PA and the next morning we were traveling to Montauk, New York for a wedding on Saturday. However, we needed to be there on Friday for various activities. After we left our hotel, we had been traveling for about 10 minutes when the warning light came on indicating one of our tires was low on air. We took the next exit and we were looking for a gas station. We stopped and asked a gentleman where a gas station would be and where we could get a tire checked and potentially fixed. This good Samaritan said follow me and took us several miles before we got to Jeff's Automotive Service. From the second we pulled into the parking lot, our anxiety started to diminish. They found a screw in a front tire and indicated that it had to be repaired. They dropped everything to fix our tire so that we could get on the road. We were impressed with the attitudes of everyone and they took customer service to a new level of excellence. They got us on the road quickly with smiles on their faces. The cost for the repair was minimal and the overall experience was outstanding. If we could give this shop a 6 or higher rating, we would and they deserve it. Thank you Jeff and your team for being the very best!!! Randy G. Frederick, MD

I've used them 4 times now. Staff are very friendly and helpful when scheduling and Brett…read moreespecially is super helpful. They managed to squeeze me in on a Saturday morning when I had a bolt in my tire, and did the repair, oil change and tire rotation by 1pm! They've never tried to upsell me and even said some of the items a dealer wanted to do weren't needed yet saving me some $. Work is warrantied for 3 years / 36,000 miles. The 5 oil changes for the price of 3 deal with free tire rotations is a great deal.

I believe in calling out the good, the bad, and--on rare occasions--the truly exceptional. Austin's…read moreAuto Service falls firmly into that last category. I brought my vehicle in for a state inspection and oil change, and from the moment I walked in, the place stood out. It was clean, organized, and professional--easily the most impressive auto service shop I've seen in my 60 years. They kept me informed every step of the way. As someone new to Pennsylvania, I especially appreciated how clearly they explained the process and what I needed to do. Everyone I interacted with was pleasant, polite, and respectful. By early afternoon, everything was done--on time, exactly as requested, and exactly as promised. I wouldn't hesitate to bring any vehicle I own to Austin's on Broad Street

Jesus came and picked me up with my car that died. He was professional and fast and I immediately…read morefelt safer. I highly recommend this service- ask for Jesus!

The most friendly,HONEST and great priced place in the Lehigh Valley. I have been to many places to…read morehave cars fixed unfortunately this place by far is the best. Being a female I have learned the hard way, been lied to and ripped off by multiple mechanics. Never again. There is not enough stars on here I would give this place 10 stats if yelp would let me. Support local businesses and this is a true family owned business, I will never go anywhere else but here and I would strongly suggest you do the same.

They do not stand behind their work. Sell vehicles with major issues and won't repair them…read more Horrible mechanics and customer service. Take your business elsewhere!

**David Kim squared me all the way away…read more I've read the dealer reviews, and I must leave the most honest comment I can. My CT6 hood latch went bad while my car was sitting at the hospital. While we endure whayvwas almost a death situation. He was able to squeeze my car in and get it fixed in 4 hours. The car alarm was going crazy police hassling while at the hospital by my family's side as they almost passed away. He got me in and out during a short period I had family support to step away from the hospital. He did me personally a great solid and did it fast. Great job brother, my cadillac business is now with Bethlehem Cadillac. Thanks to the service team for the great job as well.

I knew what I wanted and when I called and spoke with sales consultant Eric German, I was very…read morespecific in what I wanted, he told me what they had and asked if I wanted to come take a look. I was only there for a short time because he took what I told him and matched to the best with what they had. I did not have to look far before making my decision. There was no over pressure sales hype. I then told them what I had for financing and what my number needed to be. They were able to get me to my number and got me to an interest rate a half point below what I had going in. Awesome experience. Will be back for sure when its time for another Truck

1-Star Review I brought my vehicle in for simple electrical…read morework related to a detachable steering wheel: * hook up the horn power connection * Hook up cruise control accessibility * Connect the volume/radio control module When I dropped the car off, there were no ABS, traction control, or airbag lights on. During the work, the mechanic broke the clock spring. Instead of stopping and properly repairing the issue, they ordered a replacement part and sent me home anyway with traction control and e-brake warning lights on, meaning the car effectively had no ABS or traction control. I was told the vehicle was "safe to drive." This happened on back roads in Vermont, during snowy conditions. The car lost control, and I nearly crashed. That decision put my safety at serious risk. When I returned , the situation was worse: * ABS light on * Traction control light on * Airbag light on None of these were present before this shop touched my car. I was also told there were "no steering issues," which was blatantly false. The steering wheel is severely off-center, and the alignment is clearly incorrect. Dave claimed the car was put on an alignment machine, but this was not believable--the machine had another vehicle (an Acura) sitting on it that clearly had not been moved and wasn't even in a condition to be aligned. The excuse given was that the alignment machine "might not be calibrated," which is not acceptable. Instead of fixing the root problem, Dave attempted to clear warning lights with a basic scan tool and tried to send me home again, even though: * The e-brake light was still blinking * The airbag light was still on This shows a fundamental lack of understanding--or honesty--about the issue. The steering angle sensor attached to the clock spring was clearly not centered or calibrated, and the airbag resistor was not properly connected, which is why the airbag light remains on and continues to trigger ABS and traction control faults. On top of all this, they broke my aftermarket horn, which is tied into the factory horn circuit. I repeatedly told them it was broken due to their work. When I picked the car up, it was still broken. What I experienced here was negligence, dishonesty, and extremely unsafe decision-making. I was told things were fixed when they clearly were not. I was told the car was safe when it absolutely was not. Warning lights were ignored instead of diagnosed. This shop caused multiple new problems, put me in danger, and then tried to cover it up by clearing codes instead of actually fixing anything. If you value your safety, your vehicle, or honest work--do not bring your car here.

Excellent service. Nate is very knowledgeable and he has a terrific staff. Highly recommended.read more

I have been recommending JCL to other Tesla owners for a couple years now. I have a 2019 model S…read more In early 2025 they replaced both left and right front axle assemblies ($850 each). In December 2025 the same parts needed to be replaced again. Chris informed me that the parts were warranted for 2 years which made me feel a little better. It wasn't until I called back to discuss some of the details that Chris made me aware that the warrantee was not a Tesla warrantee but was a JCL warrantee! JCL ended up replacing both left and right axle assemblies at no charge to me! Wow.

Great Service, Friendly People, Good Care for the car, justified price, recommend this business for…read moreyour pricey car including latest technology cars like Tesla etc.