Let me start by saying that I am not an easy guy to please. It is not too often that we come across car dealerships that we rave about. It is also not too often that we can say that "my last car buying experience was pleasant". I drove to Ciocca Subaru which is at least 85 miles from my place in New Jersey. I drove past many other Subaru dealerships - some of whom are only about a few miles away. The reason is plain and simple. Ciocca offered what I wanted that others have not. Best price and no non-sense transparency in the whole process. After going back and forth with a few dealerships in the area and meeting less than honest people, I ended up with Ciocca Subaru - thanks to Google. Landed on their website and started chatting online with a gentleman by name Jeff Lobalbo. I already test drove the vehicle here in NJ and knew precisely what I wanted with what bells and whistles. So, the only things that were left to discuss were a) new vehicle price b) trade-in price. Jeff was great in coordinating with me and his Sales Manager Eric Dedig. After few emails with Jeff, as promised, he shared with me via email the dealer screens which show the precise breakdown numbers. I was satisfied but had a few lingering questions. He promptly put me on phone with Eric. I believe that Eric is the Gold standard for what every Sales Manager should aim to be. Eric is extremely decent, never loses his smile, and always composed in his conversation with you. Totally not one of those "in your face Managers" trying to intimidate you. He clarified my questions and I landed at the dealership couple of hours later. At this point, Eric introduced me to Mariely Rivera, a sales person that genuinely is a good person and cares for customers. She made sure I test drove the car, took time to explain every little detail about the vehicle, and checked on me a few times to ensure that I was comfortable. I wanted a remote starter installed and the time was 6PM but she coordinated with parts and service and got that taken care. I liked working with her. Only thing left was to discuss the trade-in. I believe that Eric finally offered me the price that was palatable to me on the trade-in. Eric and I shook the hands and he directed me to Finance. Finance Manager Mike Van Note is a young gentlemen who you would not think is a Finance Manager if I did not tell you. Why? Unlike most FM's, Mike is a cool guy. He is non-pushy, non-intimidating, and takes his time to explain everything on paper and if he does not have an answer, he will get the answer for you. At 9:30PM and on a cold evening, I was done with Finance at this point and to my surprise, Mariely already transferred my stuff in the other car to the new vehicle. How sweet. Many thanks Mariely. She went over all the details about the car one more time and that's it - I drove back in my new car. I have not come across many car dealerships that genuinely care for customers, not out there waiting for a bait and switch moment. In my experience, every one of the folks I mentioned above is thoroughly decent and pleasant to work with and sincerely made an effort to ensure that the customer is satisfied and happy at the dealership. I highly recommend Ciocca Subaru to anyone looking to buy a Subaru for a "you cannot beat that price" moment, non-intimidating environment, no surprises in the Finance room, and lastly but most importantly, an overall pleasant car buying experience that does not have to be nerve-wrecking. This place is the epitome of customer service. Ciocca is the best Subaru dealer in PA and NJ combined in my humble opinion!!! read more

In May of last year I purchased a brand new Crosstrek from Ciocca. To this day I am very happy with the car. However, I feel it's important that people know how little Ciocca cares about its customers after they secure the purchase. My first poor Ciocca customer service experience occurred in February. I called Ciocca to schedule an oil change and tire rotation. It was too cold and there was way too much snow on the ground for me to do it myself in my driveway. So, I called Ciocca to schedule my oil change and tire rotation. They proceeded to put me on hold and transfer me from department to department numerous times. I only needed the service department, so I'm not sure why I was transferred all over the place. After waiting 35 minutes and never actually getting put through to the correct department, I hung up and called Steve Moyer. They had me scheduled same day and in less then a few minutes. Completely painless process there. This leads me to poor Ciocca customer service experience number two. I periodically have an issue with my Crosstrek eating oil between oil changes. After talking to a fellow Crosstrek owner (also bought from Ciocca), I found this was sometimes an issue with the model. They simply called Ciocca and they fixed the problem. I placed a call early one morning to Ciocca. I explained my reason for calling and they put me through to another person. I explained my issue to that person and they transferred me to the service department. Of course no one answered in the service department, so I was prompted to leave a detailed message of my reason for calling, my contact information, etc. It has been over three weeks and I have not heard back from Ciocca. I shouldn't have to keep calling them to get the customer service I was promised when I purchased my car there last May. My car is under warranty and they should have had the business etiquette to return my call in a timely manner and resolve the issue. So, my "1 star" rating comes from Ciocca's habitual inability to offer even an ounce of decent customer service. I feel an individual's relationship with his or her dealership comes down to 10 percent making a purchase and 90 percent the customer service that follows. Any dealer can pull out the bells and whistles the day you're on the showroom floor making a deal. What separates the great dealerships from the crappy ones is their ability to maintain good relations after the fact. Ciocca has failed on this account. I will only return to Ciocca if I need warranty work done. That is if I can even get them to call me back or schedule me...which if history is any indication, I'd have a better chance of getting struck by lightning. I DO NOT recommend Ciocca Subaru! read more

My first contact with Ciocca was to purchase a new Forester which I did and qualified for 0% financing. I typically take my vehicle to my local mechanic but because I was having an issue with the knob that controls the heat I thought it would be best to go back to the dealer hoping it was under warranty. I also needed an inspection...BIG mistake to go there!!! We dropped off the vehicle the night prior and the next day was given a call about all the things wrong with the car. From brakes/ rooters, oil change, filter changes etc...I was given a cost for each individual item but NOT a grand total (which in my opinion is a sales tactic). I unfortunately agreed to have these items fixed because I heard lower numbers individually. Yes, that was my fault! I picked up he vehicle later in the day and almost fell over when I was told I had over an $800.00 bill...AND the knob for the heater wasn't even fixed!!! They didn't have the part. They told me they'd order the part and it would be a complementary service since that's what I was told originally but they tried to say it wasn't under warranty. I waited two months with no call...I eventually called them and had to remind them to order the part...they didn't have anything documented to order the part. So the girl said she would order it and call me but there's a charge. I said I refuse to pay since I was told it was complimentary. Now I'm waiting for the part to come in. I called and complained about the cost and received a rating form in the mail. I filled it out and have NEVER heard back. Customer service is definitely questionable. Sad because I was hoping for better. read more

I've purchased a number of new cars in the past 5 years at various dealers and Ciocca Subaru was by far the best. Mike Mohr listen to what I wanted and didn't play the "shell game" with the numbers or try to confuse me. He explained the numbers in a straight forward manner so I could understand where he was coming up with the price for the payments. (Falkner did just the opposite and REFUSED to tell me what interest rate they were using to calculate my payments that equalled $1,200 more than Ciocca.) This is my second time comparing Ciocca (Becker) to Falkner and both times there was a substantial difference in price. I highly recommend Mike and the Ciocca team. read more

Abysmal customer service. I had just returned to the United States after having been stationed for 3 years in Okinawa, Japan with the Navy. I was in need of a car and went to Ciocca. Everything was great until the day I went to pick up my car. First, they almost gave me a car with the wrong VIN number. Then I had to wait around an extra hour until they could get the correct car ready. On top of that, they couldn't find the spare key to the car and said one of the employees must have taken it home in their pocket. They said they would mail it to me the next day. Well, I never received the key. I called multiple times and they insisted they mailed it but I never received it. Whether it was sent to the wrong address or lost in the mail, I don't know, but either way I still don't have the key. After weeks of emailing and leaving voice messages for Bob Pavone (who sold me the car), he said they would order a new key from the manufacturer and mail it to me, but that I would then have to either drive to their dealership or another Subaru dealership near me to get the key programmed. Well that was a month ago and I still don't have the key. I originally bought the car the first week of August and now over 3 months later am still dealing with this issue. Just this week I called and the secretary took a message and said someone would look into the issue and get back to me that day. No one ever called. I have left several voice messages for Bob Pavone, but I get the impression he doesn't check them, as he hasn't called me back. For such a simple thing as a spare key, this should certainly not be this much of a hassle. I certainly will not be doing business with Ciocca again and I hope that they look into such matters and take better care of their customers in the future. read more

I went in to Ciocca to get into a new lease, and was coming from New England . Ciocca agreed to handle the new registration as part of the deal. This was back in August, when they provided me with a temporary plate that expired Oct 13. In early September I got a panicked phone call from Ciocca that they need an updated license, after they had my current ID on file from my August visit (so they knew very well what ID I had in possession.) I went to the DMV the very next day and took care of this, sending a copy right away. I called and followed up over 6 times since then, never getting confirmation that the process was on track, or they had what they needed. I left voicemails, sent emails, and never heard back. On October 10-THREE DAYS before the plates were to expire- they called to say that my plates would not be arriving until October 23 at the earliest. When I asked what I was supposed to do from the 13 to the 23, the response was "I guess just be careful." Not only unprofessional, but careless. They had no good explanation, and were totally unapologetic. I would never do business with Ciocca again, and do not recommend anyone else do business with them. read more

I have a friend who bought a used car from Ciocca, Hamilton Blvd. She saved for 3 years to be able to put money down on this car. she was so proud she bought it but one week after the purchase the engine lite went on. You have to understand this car was just inspected, so they say. When she contacted Ciooca she was informed that they would have to do tests and if they found out that what was wrong, if not warrantied, she would have to pay for the test and she would have to pay for the repair! She only had the car for one week!!!!!!!!!! Everything on that car should be warrantied!!!!!! she ended up taking it to her dad's mechanic and ended up paying $700 for the repairs. Ciocca has been contacted and to no avail. I personally knew the previous owner, Mr. Becker, and he had integrity and would have fixed the problem. I guess integrity is something that CIocca does not have!!!!!!!!!!!!!!! Please stay away from them!!!!!!!!! read more

Purchased a new Subaru Crosstrex a few months ago. Friendly people and staff. However, a few notes.. I tried to change the oil filter before the first scheduled service as an additional protection for the engine. Filter was so tight I broke a plastic filter wrench trying to do so. I was told this occasionally happens from the factory as far as the tight filter. Next was a different sounding passenger door when it was closed fast. They corrected that ( apparently a loose inside panel of some sort but now the passenger side door will not lock. As a side note , they also replaced a speaker in that door which they thought wasn't operating correctly. Plus one for that, minus one for it happening in the first place. We have an appointment for that issue for the lock issue tomorrow. Also we found a small scratch on the drivers door, don't know if it was there before or after purchase. they attempted to buff it out nut were unable to do so. When we picked it up it was raining and we didn't see it until later. Hopefully they will correct that when they work on the door. Soooo.... the car drives great, smooth, great gas mileage. But, these minor annoyances shouldn't have happened right after each other. The do give loaners since service may take longer they one would like to wait. We for example. live around an hour away. I hope to say in the future we like the service as well as the car. read more

Horrible service after buying. My first actual buying experience, and they took advantage of that and conned me into leaving more money down for a lease than needed. Won't help me out at all. Bunch of crooks id you ask me. Already having issues with my car and its brand new! 4800 miles on it and it doesn't want to start at least once a week, as well as transmission issues. Don't waste your time here, go somewhere else! I now lease to own a $24,000 car, but will be paying a grand total of $36,000 since nothing was actually explained to me about the financing of the lease. read more

Sitting on a Ciocca promise card for little less then a year now. Both times i needed an oil change I called them to use my Ciocca promise card and was told NO we cant look it up NOPE NO NOPE NO. I guess the Ciocca Promise is a lie. First and last time i buy here. read more

Everybody knows there's very few honest car salesman and the games and deceit basically come with the territory. However here I found it very pleasant surprise instead of the usual hard sale and the constant haggling I actually had someone who is able to show me what colors fit my budget and why some of them are better than others even if they were cheaper price. I was help based on what I wanted not what they needed to sell. Also it was a miracle that every other place I've ever bought a car from in my life for whatever reason I always had the (mis)fortune of arriving on the very last day of the sale!?! That's when they always brought in the hard-sale tactics, and usually even brought a manager in supposedly to check to see if I was treated fairly but then seconds later he would start offering me the next LAST deal! I can honestly say I was pleasantly surprised what a car I was happy with and didn't feel like I was pressured at all I would recommend anyone looking for a car to give them a try. read more

I have bought 6 new cars and 2 used in my lifetime and nothing compares to my lousy experience at Ciocca.I did my homework and called a salesman. My first question was do you have a basic Outback on the lot. He said yes he did and it was red. We talked price and came to an agreement and I told him we would be there in 40 minutes. When we got there he handed us over to another salesman who took us for a test drive. When we got back and I showed him my truecar quote, he said there was a problem. It seems they didn't have a basic model on the lot after all. The car we test drove was a premium model and cost 2400.00 more. I said that this was bait and switch ,which it was. We ended up taking the bait because we needed a car PDQ and negotiated a fair price but with way too much back and forth and the old ploy of the salesman having to run it by his manager every step of the way. Things got even more sleazy when we went to pay and sign papers. The fellow was a practiced deceiver, somehow without saying extended warranty he managed to slip it in and when we said we didn't want it, he got huffy and said "you don't even know what it costs yet" When we assured him we didn't care what it cost and didn't want it he moved on to some other add on that would save us a lot of money on oil changes. Again we said no, he did not handle these refusals with good grace, nor was he straight forward in presenting them. Not a good day for us. read more

we are getting a lease to buy 2018 Forester. We had an 11 AM appointment at which time we were sent to deal with a salesperson Jason Dutsch. He had the information of what car we were there to see, but could not find the car on the lot and thought it might have been at the Dorney lot. So we test drove another car to see if she liked it. When we came back into the office, he worked up all the numbers on that car. Not the car she was interested in. She had been chatting on line back and forth to get to price range she was interested in. The salesman said it wasn't possible to get to that number. As we were told your dealership is number two in the country. With that I would think anything is possible. She did ultimately decide on doing the lease to buy offer. However we are from outside of Reading and we did not get back until 4:40 pm. An entire afternoon spent to get this car. I have purchased many cars and never has it taken an afternoon to get it done. She was extremely impressed with Nick who went over the car with her and in a timely manner so we could take the car home. I would think if we took the time to set an appointment time the car would be at the dealership and ready for us to drive and go over. I am disappointed over the experience with your dealership, but in the end my daughter getting the car she wanted and an affordable price is all that mattered. read more

Absolutely deplorable excuse for a dealership. Customer service is certainly not their first priority. Don't be fooled...neither is quality of work. After checking in for an oil change and watching several people be called for their vehicles, I had assumed I would be one the next as it had been over an hour since I had arrived. Twenty minutes later the woman at the service desk approaches me and tells me my car needs well over $3000 worth of work including replacing brake lines and fluid because it was "dirty." Being that the car was 2 years old at the time and me never having heard of cars needing new fluid in that time, I declined the service, but asked it be written up as an estimate in the work order. Two and a half hours later, just about 4 hours of sitting there, the same woman comes in and calls another customer and sees me sitting there and said "you're still here?" Dumbfounded by her question, I said "I thought you knew that" to which she responded "oh I went for lunch and gave blood for the fundraiser." It took every ounce of my being to contain my anger as I paid and left the dealership only to get home and find the only "estimate" was for some menial installation at about $60. Funny then when 2 months later my vehicle was included in a brake recall. I have had several terrible experiences at Subaru dealers since purchasing my vehicle and would reconsider purchasing again because of the lack of aftercare provided by Ciocca. Buy elsewhere and certainly get service elsewhere. read more

no stars. My husband and I both work 2 jobs, and we have 3 children, therefore we spend a great deal of time in our cars transporting our children and also a reliable means to get us to work and back each day. Last February my husbands car was failing on us, so the car search began. My husband went to Ciocca, and with all of his research and assurance from their sales team, we purchased a 2014 Chevy Cruse. I asked for them to drop the price, but they would not budge. My husband assured me we would be happy with this vehicle. We were told the car passed all inspections and was in great condition. We didn't even have the car 3 months and it started to give us problems. Now 9 months later we are stranded trying to figure out where to go from here. We purchased a lemon and 10,000 dollars left to pay on it. They told us the clutch is not covered under warranty. Do not buy a used vehicle from this lot. We trusted them and now we are in a difficult spot unable to afford another vehicle and not able to get to work, this car is costing us in many other situations other than the loan we will continue to pay. They aren't losing any sleep over it, a decent company would do the right thing and try to find ways to help out loyal customers in situations like these. If nothing else comes out of this, I will continue to spread the word stay away from Ciocca Subaru. I do not like to bash companies, or try to take away their bread and butter, but they certainly aren't too worried about where we will go from here, so if I can save one other person from making the same mistake, that will be my mission. read more

in 2015 I traded in a 2013 crosstrek for a 2013 WRX. The WRX had 25k miles on it and they wanted $27000 for it which seemed fair at the time for a clean titled vehicle. A few weeks ago I went to trade the vehicle in for something else which the dealer told me they would give me $18000 - $19000 for with now 35k miles on it. When it came down to it I was told the car was a lemon and i could only get 12000 - 13000 for it now. going through documentation from when I got the car from Ciocca there is a piece of paper I signed that says "manufacturer buyback" and the carfax page but unfortunately I was not completely aware of what all this was at the time. if it was explained to me that "hey, when you go to sell this car its going to be worth $6000 less than you think" I wouldnt have paid the same amount of a car with a CLEAN TITLE. I feel like at the very least that should've been brought up of how drastically less it would be worth. I've gone back to the dealership twice now and voiced my grievances only to be given photo copies of my quickly signed documents that were handed to me rapid fire without fully being explained. I bought both Subarus I've had from this lot so they've made their money from me (more-so from the WRX). I wanted them to help me make this right and get the feeling of being deceived (or at least not being told all information from a person not privy to all the terms in the used car world) by taking an extra $2000 off of a USED '06 jeep wrangler with 122k miles on it and they would not budge. They made money hand over fist on me with the WRX being bought at auction by a experienced dealer as a lemon title and then sold it to me with the price of a clean title car and will only give me the lemon title amount of money back for it now. left a bad taste in my mouth. read more

We bought a 2016 Forester from Christian and the experience was fabulous. He is very professional and does what it takes to get the deal done. The sales department is great!! However, when it comes to the service department they don't even deserve an F-. Made an appointment to get an inspection, oil change and recall done. The appointment was for 10:30am which I was on time for. Dropped the car off and originally was told 3 hrs but then they said well it might be 4. I said okay, got the rental car and did some shopping and such. At 2:00 on my way back to the dealer I got a call asking if I could leave the car until close of business because THEY HADN'T EVEN STARTED TO WORK ON MY CAR. Even with an appointment 4 hrs later they call me to say they haven't even started???????? Needless to say I picked up my car and went home with NO WORK done to it. Long story short they said they would come and pick up my car at my home (1hr away). I said okay what day and time which they told me 10:30 on Wednesday. At 10:30 they called to make sure they had the correct address and I said I thought you were going to be here at 10:30. I was told that they knew nothing about that. What??? You told me that. They explained that they were AGAIN short handed etc etc etc and they were sorry. So 2 times in a week's time you are shorthanded. Long and short of it their service department leaves a lot to be desired. So here I sit with a car that has a recall, which I tried to get serviced 2x's to no avail. I was told to go to another authorized Subaru dealer to get the recall fixed. Really???? Then Christian the salesman offered to personally pick up my car and get it serviced. Frankly, it is not his job to work for the service department. He just wanted to make it right for which I was grateful. So here I sit today driving a car with a recall. I am very hesitant to give up my car to them for fear that I might not get it back in a timely fashion because they are shorthanded. Lauren the service manager needs to get her department together and give some customer service. She was standing right there when they promised to have my car done the first time full well knowing it was a crock and never said a word. Just stood there and smiled. Unbelieveable. Will never deal with them again. Sales department great right on the money but then where do you go for recall services and the free oil changes you get when you buy the car????????? Sounds like the service department is really hurting the sales department. read more

Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them. read more

went back to ciocca after finding out Subaru warranty is way better then what the finance dept had told me to return the 4 year warranty that i was told was a 6 year warranty. the finance manger still insisted that the warranty is for only one year. when in fact it is 3 yrs 36k and 5 yr 60k power train. highly un ethical business practices. i left the dealership angry. i will not be taking my car back their for anything ever i cannot trust them at all. what a bunch of ................! PS they keep harassing me to change my review of their dealership. read more