Half of the pumps were not working, and restrooms were not functioning properly. With a choice of…read morestations at this exit, suggest using a different one. Attendent working was friendly, though

Garbage. Why?…read moreHere's why. 1) I pulled in to fill my take at 1029( moments before 1030) when I fueled it had turned 1030 pm I went in to get a receipt which was not available and told "you will have to wait" ok fine no problem I went out to make sure I actually pumped gas into my tank. Sure enough I did. I went back in and another employee came to help. She was much more positive attitude than employee number 1. Don't worry I will get there. 2) employee number 1- informs me that she doesn't have the receipt because it was in the middle of an update. Ok. I can wait. I've seen this before no worries. I went to verify the amount of fuel I put in $36.26 and went back in. Employee 2 engages with no problems, employee comes back and tells me "I don't have a receipt for you" I asked her to repeat. She said it again. I asked why she says "because you filled during system update" so now I'm asking why she can't pull the receipt and she responds "it's lost forever" Ok so my gas is business related so I like to keep that money in my pocket. Yeah it's $36 bucks, and it's the presentation. Thankfully I don't come this way often because I will only bringing my business to the other stations in the area. The store was clean everything had its place Good general appearance But the poor attitude and lack of knowledge really did it for me. I don't know if she fed me a load of farce by saying "it's a new system" or if the receipt was truly gone (I suspect that was incorrect) 3) Now if that is the case there should be a posted sign and those with attention to detail should be able to read it and have no issues. 4) someone needs customer service skills taught to them. I wish I grabbed her name - short height, shoulder length black hair tonight was in a ponytail and dark frame glasses which she adjusted 3 times with her right hand in my quick experience with her. My overall impression went int he garbage here. But I guess it's the substandard late night gas station employee who doesn't give a flying fudge bar attitude we must all learn to endure, embrace and love ? 1 star- it's about the attitude. Manager you may want to train on the system some more. Figure out if it's a true issue or did the employee just lie to a customer. Post information to help keep this from reoccurring because I know I'm not the only one getting fuel at this time Work with your at least one employee in general speaking with customers she didn't swear but more to help a situation than escalate it with saying the wrong thing. Plus side the receipt did print off when I went back a second time. Unfortunately the other things still hold true.

Customer service at this gas station is atrocious! I stopped by on 9/6/25 at 2:40am. Grabbed the…read moreone item I stopped by for and patiently waited by the check out counter for about 5 mins. After 5 mins had passed I decided to just head home since no one was helping me. After a employee noticed I was leaving, tm asked do you need anything? I politely responded with no thank you I left the item of food on your counter thank you. Apparently the manager on duty or second employee that was there did not approve of my response. Decided to run after when I was already in my car and make a disrespectful statement. The unprofessionalism and disrespect these employees had tonight was ridiculous. I have the right as a consumer to choose where I spend my money. It is not up to your employees to dictate what a guest in your store buys or does not buy. Management step up and hold you employees accountable. Absolutely disgusting environment. Rate this establishment a big ole ZERO

I always enjoy coming to these stores when I get a chance, never visited this location but it is…read morereally clean with great restrooms and friendly staff. The hot food selection is incredible and better than other gas station food. Few healthy drink options as well. Prices are fair. The issue I had is primarily with the gas pumps, they pump at an incredibly slow speed and it'll take a while to get to the $30 marker.

Very nice and maintained love's truck stop right off interstate 88 and not far from interstate 39…read more Clean restrooms and showers at this location with warm running water. The employees here are very nice and friendly. There is a Hardee's restaurant at this location as well. This love's location also has a Speedo truck and lube service shop in the truck parking area.

Love's is the best truck stop. Clean and friendly. Pilot…read morecharged us for 85 gallons of propane when our tank only holds 30 gallons. Go to Love's!

I came here at 6:00 p.m. on Saturday full of expectations of getting some photos copied and…read moresomething made for my daughter Priscilla but customer service was horrible as soon as I walked in a short lady that walks funny with short hair and a guy with a beard with thick glasses decided not to help me anymore as I asked questions they continue to work in a straight ignored me I felt judged by the way I looked and the color of my skin never had this problem before but today was way different taking my business somewhere else....

It never fails, whenever I go to purchase anything before I leave I need to check my receipt! This…read morestore overcharge me for five items, I had to go back into the store to check to see if I was wrong then go to the cashier. She contacted the manager who himself goes to look at the prices too (to see if I was lying) . The policy should be if the store is wrong they should give the item for free. It took a lot of my time to get it fixed and refunded the wrong price. This not only happened in Rochelle, but also Springfield, Illinois.

Beat gas station in town fast and friendly service always clean always stocked the ladies there…read morework hard and are very professional

Convenient gas station with friendly staff. The convenience store is smaller than others and the…read moreprices here are usually higher than other stations in the area. You can get quality Shell gas at a 3 cent per gallon minimum discount with the Fuel Rewards card.

Cannot say enough about their Papa Nicholas coffee. Always fresh and the coffee quality far exceeds…read moreany convince store in the City of Rochelle. Cigarette prices are fair if you buy two packs and to get their two pack price. From my experience the tobacco has always been fresh and in stock . I cannot say enough about the quality of their gas itself , it's a high quality gasoline . The conscience store itself is very clean . They offer a little bit of everything from pantry items to gloves and hats . All of which I've purchased at one time or another . Highly recommend this location