I've been a LB shopper for years. Well my buddy told me to try this store and now they get all my…read moremoney. Clothes are good quality and up to date. LB is slightly behind the curve. Go in and take a good look around

I'm so surprised at the low rating for this Torrid! I have had nothing but positive experiences…read morehere. There is one employee in particular, (I believe her name is Kelly,) and she's incredibly nice and helpful every time I've gone in. She's very knowledgeable about the different styles and merchandise, and always offers advice and ideas about what to pair with what. She is always willing to check the back, as well as call other stores and check online when you're on the hunt for something. She's also very knowledgeable about different body types and offers suggestions based on that. All of the employees there are very friendly and greet you as soon as you walk in. They always offer to help if you need anything, and start a dressing room for you. There are some other Torrid stores I've been to where they hate taking online returns. Thankfully I've never had that experience here. This store is very clean and organized, and even for a relatively smaller store, it is well stocked. I like shopping here, and would definitely recommend it!

Stopped in early today for comfy bras. Katlyn was incredibly helpful finding exactly what I needed…read more The entire staff was so friendly. Not my first time there and not my last time! I appreciate great customer service!!

I stopped in last night needing to exchange some bras, after purchasing Soma bras online for the…read morefirst time, and ordering the wrong size... a task I'd been putting off for weeks, because bra shopping sounded dreadful. I was wrong! I was greeted by Erika who asked me a few questions about my habits and what I was looking for, and immediately got to work on finding new bras that I would be comfortable in and happy with. She helped me find a proper fit and was extremely professional and attentive while I was in the shop for about an hour. I left there so happy with my new bras and the service/experience I had there. Soma has made me a happy customer and I will certainly be back!

This is a stand alone location not housed inside an enclosed shopping mall. As such, shoppers are…read moreintentional and usually not browsing to kill time. This also frees up the store personnel to do the tasks that keep the store running; they aren't permanently assigned to one section. I've been here on slow days and busy days so there can be 3-7 visible employees. If items are ordered online they can be returned in store. The policy has changed regarding returns. They have to be done in a 30-day window, or if the order was placed on a Lane Bryant credit card, it's extended to 45-days. The best time to shop is when the new clothing season starts for a greater selection of merchandise. The second best time is when you need something. If you like something but they don't have it in the size you need, they will see if it's available online or in another location.

Nice store, easy in and out and the staff is helpful! BUT don't open a credit card - their terms…read moreare ridiculous. I erroneously short paid my bill by $0.36 and ended up owing over $56 through Comenity Bank! The short payment was not reflected on my next statement and when I called to inquire why I received a bill for $24.51 the customer service rep said it was an error and they would credit my account. Note, the rep never mentioned the 0.36 short payment. Next statement arrives showing a balance of $27.23, I called, the customer service rep says it is a late charge from the $24.51 and will be credited. Again, the short payment of $0.36 was never mentioned. Today I receive a bill for $56.36! Once again I call, the rep says it is 2 months of late charges and interest on the short payment of $0.36 I originally made! The rep was nice enough to waive the late charges - but said I still owed $4.00 plus the 36 cents I short paid two months ago! The rep said there was no way they could intercept the computer and waive the $4.00. That's hard to believe! I paid the $4.36 in protest (1,111.11% interest is a little steep!) Talk about ripping people off! I have cancelled my account, suggested to my family and friends they do the same! Sorry LB, I liked shopping there, but won't do business with with companies who would gouge customers like that. Signed, a Good Customer Lost over $0.36

Had to make an exchange and was out of the return window, but they still allowed me to and even…read morehelped me find other options/sizes as I am now pregnant. They were friendly, professional, and I was in/out within 20 minutes. Lastly, their bras are the most comfortable and supportive bras I have ever had! Would recommend.

I like Soma, but skip this location. I was in for a return, was basically told I could not return…read morefor what i paid (within 10 days) because it's the register won't support it/ let the clerk do the transaction correctly. I spent time with the clerk reviewing my request asking her to use my order # etc. I left thinking it was somas policy, and was so frustrated I called customer service to find out I was totally duped! I was instructed to have the clerk call Corp next time. A friend has this same experience twice at this location. Shop at a different location!!

Brand new store location, very clean and tons of merchandise. The deals are incredible here but all…read moresales are final. Be sure you like it, because you can't return it. Newer brand name merch is up front. Housewares had some surprising items (air fryers, patio furniture). You never know what you could find.

Ok but like... this place is like a treasure chest I wish I knew about years ago. To be honest I…read morethink I went to this store at a different location like 10 years ago, but it had a sample sale vibe. I've only been to this location, but it is clean, organized, great prices and awesome selection!!!

Great assortment of leather jackets. The owner who knows all there is to know about leather leisure…read morenumber one leather shop in all of Ohio.

The staff is helpful and friendly and will look through their entire inventory to try and help you…read morefind the perfect pair of boots, even if you're a hard-to-find boot size. Definitely recommend!

Just wanted to add a picture of the outfits we got! We got so many compliments and since they are…read morereal clothes they were comfortable and sturdy.

LEAVE PEOPLE ALONE UNLESS THEY ASK FOR YOUR HELP…read more The worst customer service I've experienced in awhile. To save yourself the headache just shop online. You'll get new and better quality items for CHEAPER and without the headache of the staff. You could go to the Renaissance Faire and get better prices and customer service. Just because you have a "unique" store for the area doesn't mean it'll be successful. Listen to your customer base and fix your pricing and STFU and leave us alone so we can shop. You literally drove numerous customers away to include my Wife. This could be a great store but I foresee it closing in the future. The way it's being ran, they seem desperate not to go out of business already.

Have I not reviewed this? We've been here several times over the years. In the mall, not far from…read morethe theater. We were headed somewhere else but Kid K wanted to "see what they have." Which became $40 worth of cherry stuff. It is good stuff. It is expensive. There are almost always sales, which help, but it still ain't cheap. Service was great, and it turned out we have family ties to one of the staff, which was fun. Not busy after the snowstorm. Worth a visit if you're in the mall.

One of my favorite locations. There are two here rather close at Easton but love the selection here…read moreinside the Easton Town Center. This trip was to score some candles for the candle sale. Service was friendly (always is, sometimes annoying if they are not busy), and was able to find the scents I was looking for. Checkout was quick and I love that they bring cashiers up if the lines get backed up. Also a fan of the rewards program.