We have used Tom at our home and business and he's been an extremely valuable service provider at…read moreboth locations. Tom's pricing is fair and he's been on time, efficient, and reliable. Everyone we've recommended him to has been extremely satisfied as well! Bonnie L. Barnes Shutter Services & screen repairs, inc.

They took really good care of my family so I figured I would try them to have my a/c unit check up…read more Non emergency. So I called over the weekend and they got back to me Tuesday after the holiday. After having to cancel me due to another job (I'm still ok at this point) we agreed to try today. Never heard back from them. So I took my business elsewhere. I am glad they are doing good business where old clients (family) and a simple job (my checkup) is no longer something they need to do...perhaps if I needed a new system I would have gotten better service

I called Cee Dee at 10 am on the coldest day of the year. My a/c plus heater quit working. By…read more1:45 Thomas was here and found out the heater wires got fried. He thought he was not able to fix it but went to his truck to check his inventory. Bingo had what he needed plus even had to change the amp in the electrical panel. John was very professional and on time and gave me a reasonable price for coming out on a Sunday. Thank you I would highly recommend this company.

These installed my air conditioner in 2021. Had it serviced by another company in 2022 and they…read moresaid it was a " great installation ". In our traditional house with flat roof. Just had ceedee come to service it in 2023 and they said all was good. Cleaned coils and drain etc. and said there was some wear but all good. He said no need to change filter just yet. Which would have been easy money if he wanted to increase the cost. Two hours and $80 is great value in my book. Hope this visit does not jinx it and the thing fails when outside it is 100f

I shopped for a new AC unit and received several estimates. Florida's Heat Pump and A/C Service…read more was by far the most reasonably priced for the same unit others quoted me. I found Todd and his crew to be very friendly, punctual, honestly answered any question I had and didn't try to sell me unnecessary add ons. They did not rush through the installation, kept work areas very clean and even registered my unit for warranty for me. I feel they went over and beyond. If you're searching for a new AC, I highly recommend this company. So happy I chose them. Thank you, Todd. And a big shout out to the installer technicians. You did a great job.

A very friendly technician showed up and diagnosed the problem and then arranged to have the part…read moreexpedited for next day delivery. The next day the owner Todd and the same skilled technician returned and had my AC back running in about an hour. Very pleased and would recommend and use again

The Cool Team just finished replacing the 20 year old air conditioning system in our new condo at…read moreKings Point in Delray Beach. But after looking at some of the other Yelp reviews, I was hesitant to hire them. I received bids from three other AC companies and The Cool Team's proposal offered the best value. I checked with some neighbors and they were quite happy with The Cool Team, so I took the plunge! The telephone reps at their office were friendly, knowledgable and super efficient. They scheduled the installation within the tight timeframe we needed. The crew arrived on time and were very professional and friendly. They wore masks the whole time they were inside our condo and put down lots of canvas tarps to keep our place clean. The job took a little over 4 hours and I'm very happy with the results. I would highly recommend this company.

My experience with CoolTeam is limited to services provided under a yearly service contract for a…read moreKings Point Delray Beach condo. It appears that CoolTeam markets heavily within this and other 55+ retirement communities, providing yearly maintenance and minor repairs (by contracts where the rate is based on age of appliances), to all appliances within a unit, plus minor electrical and plumbing. I think many of the elderly residents, especially those 80+, take comfort knowing that if something goes wrong with their HVAC or dishwasher or washing machine, they can call one number and a technician is scheduled. I used services under the existing service contract to have an AC unit checked and tuned-up, which cost $39.95, and again to have the coils cleaned on the AC, which cost $334. The coils probably had never been cleaned in the 10 years the unit was in place, as they were filthy, likely due to the use of a filter which was improperly sized, allowing dirt to enter the unit. Establishing an appointment for either wasn't difficult, call their local or toll free unit. The reason for the 3star rating was the demeanor of the tech who handled both service calls. He was gruff. He was abrupt. He had an annoyed tone in his responses to simple questions I asked. He was rushing. He was dismissive. He talked down to me. Bottom line, he was nasty, as if he was constipated and needed to take a good dump, or more likely, just plain disgusted with his life as a service tech where 95% of his clients were 85 years old. I'm not reading too much into his behavior, I think I'm reading him well. When I mentioned him to my contractor who had just finished renovating the condo, he knew exactly who I meant, and said "I'll talk to him when he arrives and set him straight". I don't like, no, I am repelled by service providers who are dealing with clientele in the 80's who treat them with disrespect, annoyance, impatience. Their behavior is intimidating to these elderly and sometimes frail or infirm residents. Management of CoolTeam should counsel this tech to be nicer and more sensitive. While I sensed he was efficient and competent and did what needed to be done correctly, I felt like telling him he was a nasty angry man, and that I hoped his Mom or Dad or Grandparents were never treated as rudely and insensitively as he interacted with me. And I'm not in my 80's, far from it. Oh, I still tipped him well, as my bleeding heart liberal NY upbringing came to the forefront and I figured most elderly residents under tipped or didn't tip at all, and he deserved to be recognized for his efficient and competent work. But he was nasty, simply grump, nasty, rude, abrupt. Like he was doing me a favor showing up and doing his job. (In college sociology course we learned the concept of "role disdain" - that's when someone's despises the responsibilities of their jobs, and takes out their annoyance about their life on those they interact with. I'm certain we meet a lot of people like that, huh? Check out other companies which provide the same package service contracts. Ask neighbors.

this company is outstanding. the customer service and knowledge is tops. whenever I called at and…read morehour or day, my call was answered. i was give phone directions to remedy the problem. if not successful, a serve person responded almost immediately. it doesn't any better than this.

Leore and his team came and serviced our AC including an inspection of our condo roof-top unit!…read moreVery professional, friendly and knowledgeable. Highly recommend them.

Such a polite team and service. They help out the elderly. Does the job in a quick and timely…read moremanner.

his is the most crooked and scammed out business ive ever worked for they are very disorganized and…read moreunprofessional Especially Jerry the guy in the office that doesn't know anything about Air conditioning without flipping through his book and googling what to say. Since the first day i got there they lied and switched up their words on our agreed terms. Shortly after i couldn't deal with that mess no more and had to part ways with they made sure to cancel my direct deposit before i even told them i quit and kept delaying my check until they finally figured out they can just short my check in half and give me any random reason why which i mentioned but i already knew wha GAME this business is playing. AND THEIR WORK QUALITY IS TERRIBLE IF YOU THINK YOU'RE GETTING WHAT YOU PAID FOR THINK AGAIN CAUSE THEY CUT CORNERS. I take pride of my work so i couldn't move with negligence as they wanted me to. BEFORE YOU CALL THESE PEOPLE ASK AROUND FIRST PLEASE AND YOU'LL GET SIMILAR RESPONSES LIKE THIS

I'd give AR Williams a mixed but fair review…read more I initially called because I have a 7 to 8 year old Mitsubishi mini split in my garage that had stopped cooling. After calling several other HVAC companies that weren't interested in working on a mini split, someone else in the construction industry recommended AR Williams. When I first called, I was told they generally don't work on mini splits either. After explaining that I also had a conventional split system in my house that needed attention and that I wasn't interested in hiring two different companies, they agreed to come out and look at both systems. The technician who came out was excellent. He was professional, courteous, knowledgeable, and took the time to explain what he was seeing. He quickly determined that the mini split had lost its refrigerant charge. After adding R-410A, we were immediately able to hear the leak coming from the indoor head unit, confirming the system had a refrigerant leak. At that point, he discussed replacement options. They preferred replacing the system rather than repairing an older R-410A unit, while I decided I'd rather look into sourcing a replacement indoor head myself. My only real complaint is the pricing model. The technician spent roughly an hour and a half at my house, and the bill came to just over $600. Coming from the construction and service industry myself, I'm accustomed to straightforward hourly labor plus material markup. AR Williams uses flat-rate, software-based pricing where each task has a predetermined price regardless of how long it takes or the actual material cost. That's simply not a pricing model I'm personally comfortable with. I don't have any complaints about the technician or the professionalism of the visit. In fact, I'd happily have him back. My decision not to use AR Williams again is based solely on their pricing structure, not the quality of the people they employ. If you're comfortable with flat-rate pricing, you may have a different experience than I did. It just isn't the right fit for me.

My AC went out at 8pm on Thursday night. I called to inquire when they could assist me and they had…read morea call-taker ready to assist me immediately with scheduling an appointment for the next morning. First setting the appointment was a breeze with an instant text confirmation. I received a confirmation text when the tech was enroute. Tech was friendly and knowledgeable. He explained the issue and how he would fix it. This was a new home I bought 7 months ago and the previous owner apparently didn't do many services on the unit. He thoroughly cleaned growth that was discovered which I absolutely appreciated as my son has allergies. He called the owner "Adam" to get some pricing for a new unit installation. This ac of mine is 11 years old. So, it will be time to replace. The tech had me up and running within 30 minutes. System needed a flush to drain the pipes. Needed a cleaning. All done for a super reasonable price. They offered me about 8 options for a new AC unit and handled that ranged for Savings to super delux but did not push for a sale. Simply explained the benefits of each system. They honestly didn't have an issue recommending and suggesting a cost savings unit. So they aren't trying to bleed you dry by selling you expensive things you don't need. I greatly appreciate that. Lastly, this company is out of Lake Worth in West Palm Beach and I'm in Port Saint Lucie. They have no issues driving the hour to reach me. If you have an AC issue and want a friendly company that you can trust, give this company a call. Honest, professional , and very reasonably priced. I will use them any chance I get. Thank you to all involved and looking forward to staying cool this summer.

Ever since I can remember AIR REF Co. has been our air conditioning company keeping us cool in hot…read moreFlorida. Even though we are on the ocean our units lasted for their full warranty period of ten years or more! First we went with TRANE ACs and then to Carrier ACs and now back to TRANE units. Our units were "coastalized" by Corrosive Solutions of Boynton Beach. Our success is due to our AIRREF Co. customer service rep Mike Beamer who has guided us throughout the process of selecting units and meeting requirements for our condo rooftop installations. Mike and his company set the high water mark for great customer service!

I purchased my Trane system in August 2023, and my problems began within the first year…read more Toward the end of 2023, I contacted Air Ref because my home was extremely humid for days at a time, even during the winter. I was told it was my imagination and that perhaps I wasn't feeling well. That was incredibly frustrating and dismissive. Less than a year later, I called again for the same issue--again I was told I was imagining it. Three months later, in the middle of summer, I had no air conditioning. This time there was no denying the problem--it was 88 degrees inside my home. The diagnosis was that the coils needed to be replaced. The stress of waiting to see if Air Ref would cover the labor was immense, but thankfully Trane ultimately picked up the bill. Then, just two months later, the compressor failed. Again, I had to hold my breath to see if Trane would pick up the charge because Air Ref would not. I was so relieved that Trane did. During an unusually cold Florida winter this year, my heat also stopped working. Air Ref was happy to come out and bill me for service. I decided to dress in layers. They would not acknowledge this brand new system that has repeatedly failed. They said, Trane will not do anything else. I am writing this review on a day when it is 92 degrees outside, with a heat index of around 110 degrees, and once again my air conditioner is not working.