Having worked in a bank long ago and having been a call center customer service manager, I'm very…read moreexacting by nature. But I love this particular branch on 220 W. Old Country Rd, in Hicksville; I've felt happy enough to stay loyal for 25 years and it hasn't been the same branch manager the whole time. In the past decade in particular it has only gotten better with a real commitment to improvement in efficiency and customer experience. Banks are still banks, with all kinds of complex procedures, so it's all about the personnel and what kind of human interface they can provide. I'm amazed at the care they must put into the hiring or interview process to get such competent, caring people. There's not a lot of turnover, but when it does happen, each time they find a new star. Though it's not the biggest of banks, and doesn't meet every last one of my needs, they deliver a 110% effort and warmth every day.

I LOVE THIS BANK ! The staff here are Amazing. Everyone does an awesome job taking care of the…read morecustomers and really make you feel at home. I love greeting the staff and they are so respectful and polite that you walk out of there feeling great! I have been coming here and doing business with them for years . I want to Thank them all for their OUTSTANDING CUSTOMER SERVICE and HARD WORK! See you soon . KEEP UP THE GREAT WORK!

My father died two years ago and had a cd in a utma for my son, who is 18. Bank refuses to crease…read morethese funds until my son turns 21 and the money is just sitting there earning minimal interest. They are preventing my son from rolling it over into a higher rate cd. I advise against using this bank.

First of all, not being able to call my branch directly is ridiculous…read more the wait time to speak with someone is long and when you get transferred to the branch you need to speak to, no one answers and the call gets terminated. I called for a simple print out to be picked up and was told I could not do so.

Island federal credit union in Hicksville had a shredding event today through AARP 1-3pm or until…read moretruck full. The place is on the south side of street. Tip: (gps did not give exact info) its near LIPA. Drove in followed cars around - adequately manned workers directing , helping with boxes from car. Radio station had a booth there ( see pix) Hand outs were given re: scams etc. line moved quickly and efficiently.

I was in New York to visit my parents and to get some documents delivered to Capital one for an…read moreestate trust thatI am the trustee for. I went into bank and spoke with Denise. Denise was totally great, She was super friendly and very helpful and took all the documents and photo copied them and then sent them to the correct Capital one Department. The bank is large and very nice in design. The staff were very friendly and helpful. If i had to go to a Capital One and it was near by I would defiantly go to this one.

I went in today to deposit money into our joint account for the first time in person. The teller,…read moreSeporia, helped me, but the experience was disappointing. I didn't know the debit card PIN. It was my first time doing an in-person deposit, with our new account so I didn't know what to expect. My husband sent me with the card, and when I called him to confirm the PIN, she laughed and said, "I can't believe this," while I was still on the phone with him. That comment felt unprofessional and embarrassing. She later apologized and even asked if I accepted her apology, which felt awkward. I said yes just to complete my deposit and not lower myself to her low standards. What should have been a simple Friday afternoon deposit turned into an uncomfortable and disrespectful experience.

Been a member since the previous name. Needed to do a wire transfer, it took me the entire day and…read more1 trip to the bank. Never again. 2 stars not 1 because they have a coin machine

Absolutely terrible customer service. Endless prompts that do not understand English, then asks…read moreyou to press the corresponding # for the exact item just spoken. Was transferred to the Credit department which was wrong and again transferred to another rep in the Debit card dept. Then was told they couldn't do anything for me and said I had to call Member Services, which is where I started. I started all over and finally got to a customer service rep (that I couldn't understand) after 10 minutes of prompts who told me I couldn't report fraud after 7:00 p.m. at night. Their hours are 7:30 a.m to 7:00 p.m.! How ridiculous is that? I am closing my account as soon as this is resolved. I had 3 transactions made by someone in Miami that I did not recognize. They actually said, "oh that's too bad." Not a lot of money thank God, but still it's my money. I have used Jovia for 30 years and never had a problem like this. I am floored by the lack of urgency and the endless time it took to get to a real person. This is completely unacceptable for a financial institution that is supposed to protect your money and assets. I strongly urge you to consider a different credit union. This one's not worth the hassle or the worry about keeping your money safe.

Chase bank (near Sears) in Hicksville: NEW as of 2023, redone outside, new people inside, (or…read moretransferred from other locations) same old, same old for the rest. So, ya think its better all dressed up? 1 entrance in and out. They windowed over the back entrance. Hmm, I wonder what the Fire Marshal has to say about that! Handicap friendly- Whell they do have a few parking spots in front and a button to press to open one of the two doors and... that's about it. After all what more could one want? Wanna cash a check you gotta go in the bank, do all the show id and verify, deposit it, withdraw it and then get it cashed. Nice people- nah. Or shall I say mensa mensa depending on who you speak with and whos the Vice President of the day. Do they Believe you when you say hey the outside says drive up TELLER But NO! its not, only ATM's and one doesn't work. (see pix) Of course, I am lying to the manager so she can go out and walk over and see for herself! Yep. She did. Ask if I cared. After ALL one of the two ATM machines was working ! I should have know!! More to say? Why bother? Make a complaint! Like it would change anything. The branch they closed- Big Lots in Hicksville. At least there, some of the people had a pretense of being helpful. Hey its a business bank and after all business is business.

Your average Chase. We went in to make a deposit, the lines were not long, and we got out quickly…read more Not too bad an experience.

Great bank , great service , very friendly Great rates and products. Student lending. Home…read moreequity. Mortgages. Business accounts. Full service bank

apple bank is horrible. the atm cards have no wireless tap n go capability, the tellers take 10…read moreminutes to make change of $100 bills that their ATMs give you (primitive atms don't ask you how you want your bills), they would not take an endorsed check to mr as a deposit even issued by US treasury. i can't wait for my CD to mature and go put it somewhere else. i don't see how they will stay in business soon with such lousy customer care.

Although I do not use Apple Bank myself, I was making a deposit for my daughter…read more I went into the branch and the staff were extremely helpful and friendly.

Went in to roll over money into a 401. woman at the "platform" was clueless and had to keep asking…read morethe man next to her what to do. they had us deposit the rollover check into our checking acct and filled out all the paper work to get the money rolled over - well nearly 1 month after and we are still waiting for the rollover to happen. stopped in on sat and lady we spoke too told us call retirement number, retirement people say branch SCREWED UP and did not authorize it as rollover. spent over 2 hours on the phone and have been told we have to go back to branch to get it fixed. they are the WORST branch I have ever encountered. thinking about taking our money and moving over to Chase

Well seeing as how I come here a lot, I've come to notice the things that seem to go on in the…read morefront part of the Bank. Charity work, Girl scouts or just some one saying hello.. Also free java that ain't half bad. Listen this review is really just me saying that if you are in the area and you need to use Citibank Then go here.

Jovia a small credit union for educators. Has coin machine at no cost ( see stipulations) money…read moredirectly into your account.Can not exceed 500.00 in Coins at one time. Most branches h have 1 machine. Westbury has 2. Savings account minimum five dollars. Hours on door. Saturday open until 2 pm. Not open Sunday. Agents in booths on floor. Machines to use for access to your account. Got a few free- bed a soft material bag , clips and dog watering bowls and bone shaped bag container with bags in it. Service animals welcomed. Parking on side. Drive up one way. Howard and staff friendly knowledgeable and assisting.

Sometime in 2019, NEFCU changed its name to Jovia Financial Credit Union. The reason for changing…read moretheir name is that the credit union believed the NEFCU name was outdated and confusing to prospective members. I would agree since the previous name, NEFCU, is an acronym which spells out Nassau Educators Federal Credit Union. The new name provides a much clearer definition of the bank's business. There is a meaning to the name Jovia, a word derived from jovial. One can guess why they concluded that the new name should be Jovia. I believe Jovia has intentions on growing their customer business in the coming years by adding additional branches. It has been difficult with the pandemic to enjoy personal banking at any institution. I have not engaged with this bank often regardless that I am a savings customer. They do I have favorable savings rates compared to other banking institutions.