Citizen Law Firm successfully helped get my speeding ticket dismissed, so I'm very happy with the outcome. Their pricing was reasonable, and if your ticket isn't too complicated, they're a good option to consider. The only downside was the communication. I often had to reach out myself to get updates on my case rather than being kept informed throughout the process. Better communication would have made the experience much smoother. Overall, despite the lack of proactive updates, they delivered the result I was hoping for, and I would recommend them if you're looking for an affordable law firm to help with a traffic ticket. read more

Don't waste your time with Citizen law farm. You're better off representing yourself. Complete waste of money and time. My attorney appeared late both trial dates and both times took all day. She would randomly disappear for about an hour or 2 postponing my hearing and spent the other half of the time talking and joking with the prosecutor and other lawyers. I feel like plea deals were talked about or agreed to without me really knowing what was going on or giving clear consent. I honestly felt cheated and had the opportunity to keep fighting but ultimately knew I would lose after seeing the way she handled the entire hearing and the careless attitude she gave. Worst experience. A pre-law student could've done better. read more

My experience with this law firm was very disappointing. I found my attorney William J Jr to be disrespectful and unprofessional throughout my case. I felt that plea offers were discussed or accepted without my full knowledge or consent, and I was not kept informed about important developments. Instead of feeling represented, I felt excluded from decisions that directly affected my case. I was also left with the impression that if I did not agree to a plea offer, the attorney was unwilling to fully advocate for me in court. That made me lose confidence that my interests were being represented. Because of these experiences, I decided to dismiss the attorney from representing me. At that point, I no longer trusted the representation I was receiving. I even chose not to pursue a refund of the money I had paid because my priority was finding someone I could trust. Based on my personal experience, I cannot recommend this law firm. read more

Excellent law firm, they saved me a lot of time and money. They were incredibly responsive and kind to me every time I called or went in. I would definitely use them again, but I hope I don't have to! They got my tickets dismissed, one with just a fine and will not go on my record. Highly recommend! read more

They solicit your business, and then after you pay them, they ignore their customers, talk down to them, and generally treat them like pieces of crap. read more

Very professional, attentive, and affordable. They kept me updated on every court date and time, and their customer service was top-notch. Best of all, they got everything dismissed. Highly recommend! read more

Everything was so easy. Communication was excellent and ultimately got my ticket dismissed.

I was made to waste 2 FULL DAYS in court for a simple speeding ticket. I missed two days of work and lost the same in wages. On the first day of court my attorney did not show up. I, along with other clients of Citizen Law Firm were at the court house for hours. Many of us tried to contact the attorney but were unsuccessful. After several hours, we were finally rescheduled. When I went to court the second day, weeks later, the attorney was late. On top of that , he was extremely slow. I watched everyone else in the courtroom have their tickets dismissed and leave. As the morning came and went, the court offered to reschedule again, or leave for lunch and come back at 2:00 pm. I decided to wait for court to resume after lunch. After several hours, I was FINALLY, dismissed. Please, if you value your time, and can't afford to miss days of work, DO NOT hire anyone from Citizen Law Firm. They are totally untrustworthy and you cannot depend on them to represent you like they should. read more

Citizens law got me a new court date after I missed court and they got my cases dismisse. They treated me wit respect and I will use them again.Tammy S read more

I hired Citizen to represent me in a speeding ticket case, and a court date was set for the morning of 9/18. I was told that I did not need to appear in court, and I would be notified as to the outcome. When I was told this, I imagined that I would receive that information within a few business days; this struck me as reasonably prompt service. When I still hadn't received any information a week later, I called to inquire about the status of the case. The young lady I spoke to told me the attorney should have contacted me, as if that were all I needed to be told. I replied that I had hired the Citizen Law Firm, not any particular attorney, and that I had already waited too long for the relevant information. She attempted to answer my questions, but because she clearly knew very little about the law, it took several minutes of questioning for me to learn that the attorney had entered a plea which entailed deferred adjudication and a fine, and that the fine was due in mid-November. She also assured me that she would contact the attorney, inform him that I hadn't received my information, and that I would receive either a letter or an email containing all the details within a week. After waiting approximately two weeks, I called back. Again, I was told what the attorney should have done, and again, I was promised that the information would be forthcoming within a week. And just a few minutes ago, some three weeks later, after calling them yet again to inquire about information I should have received in late September, I found myself listening to a young lady telling me what the attorney should have done, when what I needed to hear is what Citizen Law Firm was going to do. Again, I was promised the necessary information in a week. I've spent almost six decades on this planet, and I have both bought and sold a lot of goods and services in that time. I've seen what good service looks like from both sides of the cash register, and I've seen what bad service looks like. The service Citizen has given me has been amongst the worst I've seen. Giving them one star is two or three too many. Update, 11/11/2020: I have made two more calls since I wrote the above review. During both, I was informed, yet again, that Citizen would contact the attorney who handled the case, and that I would receive the info in a week. Along the way, I made an interesting discovery. Prior to the call I made about a week ago, I googled their phone number and saw a Dallas phone number, which I called because I live in Dallas. During the call, I started asking various questions, and the young lady on the phone revealed that the number I had called was just an answering service. This struck me as odd. I then found the letter they had originally sent me soliciting my business. As you can see in the pic below, it was laid out with a Dallas address on the top left, a Dallas phone number on the top center, and a Houston address - no phone number - on the top left. I wouldn't imagine that is was an accident that the layout conveyed the impression that the Dallas office was the main office. Nonetheless, further Googling reveals that the Houston office is the main office. I suspect that the Dallas office isn't an office as most people understand the term: ie, a work area where people interact with one another and are trained and supervised and communicate effectively with one another and so forth. Instead, I suspect it is a small commercial space with room for four or five desks, presumably where a few lawyers work and hustle up overflow work from larger firms. I Googled the building, and most of the spaces therein appear to be like the one I'm imagining. I'll be driving through that neighborhood in the next few days. I'm going to pop in and snoop around. Who knows what a little amateur sleuthing will uncover? read more

Citizen Law Firm - General Litigation Near Me - Houston, Texas

Be careful having Citizen Law Firm represent you with a traffic ticket violation case since their assigned attorney did not show up in my recent court case. I contacted Citizen Law Firm two days prior to my court case to confirm the attorney name that would represent my case and Citizen Law Firm confirmed their attorney world be present at the court hearing to represent my case. Since the Citizen Law attorney was not present during the court hearing, I basically represented myself and fortunately the judge dismissed my traffic violation case since the police officer was not present during the court hearing. After the court hearing, I had followed up with Citizen Law Firm to determine why their assigned attorney did not appear at the court hearing as promised and requested they refund me their legal fee. Citizen Law Firm noted they needed to review with their manager who never returned a call to me. For reference, I did note that there were many other attorneys representing their clients for their traffic violation cases and engaged directly with their clients to better understand and represent their case to the presiding judge. I would recommend you seek other law firms to represent your traffic violation case. read more

Citizen law firm Attorney was slow. Citizen law firm clients were the only one left in the courtroom at 11:00am until the Atty decided to show up. All the other law firm was successful in getting their clients cases dismiss. The Atty is rude and dismissive to be honest with the other clients. However she was able to get 1 ticket for speeding dismissed but I still had to pay Failure to appear I was bonded out for didn't understand that part. If you want a Lawyer to work for it's clients I highly recommend another Law firm. I personally would not use Citizens Law firm again. read more

Had a ticket for failure to maintain lane in an accident I was in. Citizen Law got the case dismissed. Save me over $300 in fine I would have had to pay. Highly recommend them. read more

They've helped me and my Son with previous tickets, they're great! Office ladies are very nice and helpful!

Took my money, never communicated anything I had to hunt them down and barely got any answers when I asked for my court information they emailed me a recipient with nothing but my date. I called and emailed for months asking for the address of my hearing and time and never got an answer I ended up calling courts to find out where I was supposed to go. I wish I could refund my money bc the lawyer or office never gave me any information I could have just paid for DD and avoided all that stress read more

In March of 2020, I received an utterly asinine and unjust citation from a local Constable for "Disregarding a Police Officer". The fine was outrageous, and I knew I was going to challenge it. About a week or so later, I started to receive letters from various law firms that had pulled public records from the courts and subsequently sent out advertisements about their services. One such letter was from Citizen Law Firm, which not only had the details for my citation, but noted they had a flat $50 per violation fee. Their letter also stated that I could hire them online (which was very nice since this was at the start of the Pandemic). After viewing their website, I called and ultimately hired Citizen Law Firm to deal with the citation. I paid $50.00 over the phone and they sent a receipt to my email. They told me that I didn't need to attend the upcoming hearing, and they would take care of it. A few months go by and then I received a letter informing me that my ticket was dismissed. I was pretty ecstatic. Hiring Citizen Law Firm saved me from paying hundreds of dollars for a nonsense ticket I didn't deserve, as well as all the time & headache of going to the court. I don't have to worry about "disregarding a police officer" on my record or having my insurance rates go up. So I saved a ton of time and money by retaining Citizen Law Firm. They did all the work at a very affordable fee. It was very easy. As such, I would highly recommend Citizen Law Firm, especially if you are facing an expensive citation. read more

Citizen Law Firm - Letter informing me my citation was dismissed. - General Litigation Near Me - Houston, Texas

The only thing they did was collect my money, I have to keep calling them to find out the status of my son's cases. the personnel is not professional at all. They didn't do Anything. read more

These people take your money, give you the run around and dont communicate about your case. You will spend countless hours on phone trying to get updates with rude staff and disconnects. A quick google search will reveal several victims and their stories. I tried reporting them to the StateBar but they have a revolving door of attorneys and it hard to get any info to submit full grievance. My attorney didnt show up at my first hearing. When I was finally able to get ahold of someone they scoffed at me telling me i shouldnt have gone and thats what i hired them for. So I dont appear at my second hearing and later find out I had a FAILURE TO APPEAR. I only found out a month later cause i called to check the status. These people are CRIMINAL. RUN! read more

I would give 0 stars if I could. Claimed to send me an email to alert me of a court date. Have nothing in my inbox or spam. Claimed to text me. Got NO text message and they have my correct contact info on file. Took my money, didn't handle my case nor alert me of a court date. Now I have a warrant & have to pay the fees for that and they don't give your money back. DO NOT RECOMMEND read more

I received a citation that I believe that I didn't get so I called this law firm. While calling this law firm, I decided to request an email so that I could pay at a later time and think more about the price of having an attorney represent me. When I did so, the lady began to get snippy and an almost aggressive/yelling voice and said, "You're the one who called this law firm. We didn't call you. So you pay right now to get your attorney." I hung up right away and was appalled at the service I received. read more

0 stars. First time hiring a law firm to help with a ticket. Communication was horrible. Showed up 2 hours late to court leaving many people waiting on them. Ended up with defensive driving which could've been done without having to go to court and paying a fee for this horrible law firm. Never again. Do not use! read more

BUYER BEWARE!! They say "You will not need to go to court"... They say "You will only have to pay our $45 fee NO COURT COSTS"... They say "What we do will get your ticket dismissed." In reality... You DO have to go to court (pre-trial)... You will not only pay their $45 fee BUT ALSO pay court costs... You WILL get your ticket dismissed BUT this will be through deferred adjudication which YOU can do yourself (by mail, by the way) WITHOUT having to pay their fee! read more

Called in to get information about the process. This law firm reached out to me via mail. The girl on the phone was beyyyyyyoooonnnd rude and dry... After her attitude I'd rather pay the full fine then give these people my $$.. The audacity!! This company may need to think twice about sending letters to solicit people to provide services then have the associates be rude to the inquiring parties... This was an absolute JOKE... 0 Stars!! Dont do it!!! read more

I will never ever recommend using this company. The person I talked to in the phone was very rude and not empathetic at all. I got a warrant warning in the mail. They never contacted me to remind me about court. Now she's saying I should pay $150 for a new court date. She said they "usually" call to remind you of your court date but they didn't make it to me. I can't believe how unprofessional that sounds. DO NOT USE THEM THEY DONT CARE ABOUT YOU AT ALL. read more

I've used this law firm twice and in both cases my ticket was dismissed. I remember long time ago they charged me 25 bucks. This time it was 50 for each violation. Now I don't know if they're good fighters or anything. I've never seen them fight. The second tine the officer wasn't present. But I will use them every time. read more

I used them as my friend recommended. They were basically a $50 gamble for me. Otherwise I would have done defensive driving or deferred disposition. Sullo & Sullo was the first of the many traffic ticket law firms to report to court and take roll. They seemed to be the most professional of all the ones that came to the court (I am going to try not to get another ticket, but I will try them next time if it unfortunately happens). Citizen was the last of the law firms to get there. I felt a little nervous that they were not there. They finally got there about 30 minutes after the assigned court time (8am). They were not late, but they were not there @ 8am. I did not see my officer, but I assumed he might be somewhere else. When I was called up by my attorney. She said that: the cop showed up and he is a really difficult and a hard a#s. He is not going to let me off and have it lowered so I could do defensive driving for $X or probation for 90 days and $XX. She seemed kind of weak and a little disorganized. I was not impressed with her. I could have done this on my own, but it was a little easier using the attorney and I paid the fees at the court house. I was out an extra $50 (considered it a gamble) and had to take time off to go to courthouse. I was out by 9am, but could have been an all day event.. Like I said before, I hope to not get a ticket, but if I do I will definitely not use them and use another form. read more

William has created the best law firm in the country bar none. He is a great person to do business with and always does what he says he will do. Fair and skilled, the citizen law firm helps me daily. read more

I guess this is what I get for thinking I could get proper representation for fifty dollars.. but I don't understand why they would offer services for that price at ALL if they don't plan on doing their job. I've emailed, called, and texted "my attorney" multiple times, and I haven't received a reply once. I don't even know who my assigned attorney is. I'VE had to appear at every single court setting thus far - I've never even met this person. They've done nothing. So now I'm not only out the initial payment, but I'm out money I'm having to miss at work, I'm out gas money, I'm out money that I'm paying for parking, AND I'm handling this on my own. I'm disabled and forced to work full time just to afford to live, like most of us out here - so it really makes me sick to my stomach that there are "professionals" out here taking advantage of us. I'm a paralegal myself, and this is soooo disgraceful. read more

Pay your speeding ticket, learn from it and move on. Avoid this service at all cost. In my case, I commented about my speeding ticket to a friend, who mentioned about this service, so I went ahead and paid Citizen Law Firm their suggested fees. A week later, received a phone call, mentioning that I will receive an email, postponing my court date to a month later. By the way, my ticket was $250.00. So, the date came to be at court. Of course, the lawyer showed up late, tactics used to put you on the spot, so you can't say a thing, because you are in the court room. I was called by "my lawyer", to approach her, just to tell me that the officer that gave the ticket didn't want to dismiss my ticket. Remember "No officer present at court" is considered an immediate dismissal because, in order to find you guilty by the judge, the accuser "the officer" must be present.... He was not. To make my story short, I was given a: $150.00 fine $25.00 Dollars defensive driven court order by the court (4 hours wasted) $25.00 Citizen Law Firm fee 4 hours wasted to be at court. $10 dollars parking lot. Pay your ticket online. Learn your lesson to slow down.. I was just 10 miles above the speed limit, but I guess the officer needed to reach his quota. First time I have received a speeding ticket in all 30 years driving. read more

Please do not use Citizen Law Firm . William called me after two and a half years asking me what was going on with my case. He was very combative during the conversation and defensive as to why he has not represented me on my case. He stated that I had a court date , but he didn't know anything about it since the court has not contacted him. While in court today, it is obvious that this has been a common problem for him. William has not been showing up for court or notifying his clients about court dates. Use at your own risk! He is very unprofessional and not knowledgeable at all. read more

This was a complete waste of tie and money. I was early for my court date along with three other people that used this law firm. I sat in this courtroom for 4 hours and not once did the attorney come in to talk to any of us. We sat in there seeing just about everyone get their case dismissed. Court clerk advised us to call the law firm to see where our lawyer was because we would have to come back after lunch if the lawyer did not get there before lunch. Lawyer finally showed up at 11:30 and basically told all 4 clients the same exact thing verbatim. You can pay a fine and defer or pay and take a defensive driving course. This was my first moving violation and this lawyer never asked any of us any questions. I decided to defer, only because I did not want to come back to court. This was something I could have done in the very beginning. Plus it cost more money because I hired this law firm. I would never use them again or recommend this law firm. I also had to call the law firm to get information needed about court. There communication and service was horrible. read more

I wish I had taken note of my attorney's name. He did an amazing job! I had a ticket for $1,000 for passing a school bus (I know, I sound like a terrible person) but he was still able to get it dismissed by talking to the cop (whom kept showing up to court). I've used Sullo & Sullo before but it was a waste of $$ since I coulda easily paid the court fee and signed up for DD on my own. I didn't know what to expect at first. This is not a place where you can speak to the attorney before approaching court. So this is how it works: You show up to court, several attorneys will come in, they will announce which law firm they represent, and they will call you up individually (as they are representing several clients) to speak about your case. That's where you present your info and they do the rest. read more

I hired an attorney from the citizen law firm. They never answered my phone calls unless you say you are a new customer. They send a mail 10 months prior to the court date which I narrowly missed. No reminders. No communication. The attorney who meant to represent me did not care to know the reason she was hired. She walks in with the police officer. She had a very bad attitude. I regretted having hired such an attorney. I would have done what she did on my own. Money wasted! Represent yourself or try another law firm if you have a traffic violation. read more

Used them for the first time today, the lawyer was rude and did not listen. She told me either I pay the fine or wait until after she finishes lunch! When judge called me, she had already left for her lunch and I was not allowed to say anything without her present, therefore ended up having to pay a fine. Do not use them, the other lawyers I saw there were more responsive and helpful to their clients. Sulo Sulo and others. Do not use Citizen! read more

Total scam for assisting with traffic tickets! Could have taken care of the ticket myself for the same amount of money and not spent 2 hours in a courtroom this morning read more

This has been the worst experience with a law firm. I had a speeding ticket and Icontacted Citizen Law Firm to help dismiss the case or reduce the penalty. On the day of court the attorney that was representing me: Shoshana Dinerstein did a terrible job. I was one of the first people to arrive to court and had to wait 4 hours. Several people arrived after me and met with their attorneys which explained to them the situation of their case. Unfortunately I had been assigned an attorney that was rude, complained about absolutely everything, and looked like did not care. Out of the 4 hours she talked to me for maybe 2 minutes, in which she did not explain to me what the situation was with my case or what the agreement would be. I asked her to slow down and explain better what is going on and she just continued to ramble on. This is unacceptable attitude and a professional attorney should not behave like that in court: like they don't want to be there and cannot wait to get rid of you and your case. She did not explain to me the outcome of the case and did a very bad job representing me In the future I would not contact Citizen Law Firm to represent me or any of my family members and I advise everyone not to contact them either. Especially after paying them, this is not the representation that anyone deserves. There are plenty other firms and attorneys out there that would happily do a better job and not be rude to their clients. read more

I was told that an attorney would be sent to the first court date and I need to accompany the attorney on the second court date. I paid $40 as mentioned in the letter I received in the mail. Went to my second court date with the expectation of having the options of defensive driving school or dismissal of the ticket. I now have to pay $150 and court cost. I was informed that the documents for total payment and dates would be sent to me and now almost two weeks later I call to get information and I am told to pay the $150 as soon as possible. NO DOCUMENTATION GIVEN. I advise to either pay your ticket or go with another law firm. read more

With traffic court I think it's a gamble. I've used Sulo and Sulo in the past, and basically they did what I could have done, which is pay the court fees and take defensive driving. I thought I would take the risk this time, and pay the $50 with Citizen, and hope for the best. My court started at 8, my attorney was there at 815, and dressed as an attorney should be. One of the other ones from Kubach I believe looked like she just stumbled in from the club, smokey eye and all. One of the other ones looked like she just got back from SXSW with a Nirvana shirt on under a blazer. The other guys looked like used car salesmen with cowboy boots. Seeing what each attorney was wearing was by far the most entertaining of my hour spent in court. Even with a last name that starts with T, I was outta there in an hour, with my ticket dismissed. I'm not sure if this is due to Citizen, but it sure didn't happen with Sulo and Sulo, so win. win for me! read more

I'm writing this review based on my recent first-time experience. My friend recommended me to Citizen Law Firm after I was given a ticket for a moving violation (made an improper U-turn). The clerk was nice and helpful. She gave me some confidence by telling me "most cases are dismissed but if we can't, we can greatly lower your fine". After payment, I was given a paper stating my court date and time to arrive. On my court date, I walked in and sat next to some other people who hired Citizen as their attorney also. By time 8am came around, the attorney was no where to be found and we looked like idiots whenever the judge told us "where is your lawyer"? Meanwhile, everyone else's attorney (sulo and sulo, mostly) showed up right on time. 8:45am came around and still no one was present. At one point, one person stood up and was clearly frustrated that our attorney was not present. At about 9am, the judge called my case up and dismissed the ticket because the officer wasn't present. I am a little disappointed because I could've went there myself without an attorney and saved my $50. I do not know how well they perform in court but I am giving them 2 stars. The only positive remark I have to say is the clerk was really helpful and informative when I made the payment. read more

I was shocked with the great follow-up with regard to my reset court date! The positives stop there! I arrived 30 minutes early in the hopes of talking to an attorney about my case but I waited for 2 hours before speaking with an attorney. In my opinion the police officer made an error when I received the ticket. I don't want to get into that because my goal is not to bash the police officer. The police officer was just doing his job and I respect that. When I was finally asked about my plea deal the attorney was sitting right beside the DA! lol The bottom line is that Citizen will push you to take a plea deal if the officer shows up! You don't need an attorney for that! They are unprofessional at best! read more