The Most Traumatizing Hotel Experience of My Life I travel often for work, but nothing could have prepared me for what I went through at CitizenM Los Angeles. This place was not just unprofessional -- it was dangerously negligent and downright inhumane. I suffer from a heart condition following a heart attack two years ago. On this trip, I woke up at 3:30 AM with a severe panic attack and chest pain. I called the front desk for something as simple and critical as a glass of water, explaining my medical history and distress. The response? A flat-out no. I was forced to take the elevator down five floors myself, in the middle of a panic attack. Once I got to the bar, someone handed me a glass of water -- but as I got back in the elevator, everything went black. It suddenly stopped between floors, the lights cut out, and I was trapped inside. I spilled the water, slipped, and fell hard while in full panic. As I hit the emergency buttons, I could hear laughter from the speakers -- as if someone was mocking me. I can't describe how terrifying that moment was. I was trapped for nearly an hour. When I was finally released, I was not given help -- instead, I was escorted back to my room, had two security guards stationed outside my door, and was told I wasn't allowed to leave. I couldn't even access my car to get my heart medication. To make it even worse, a few hours later, police showed up to remove me from the hotel -- like I was the problem. When I asked the hotel manager, Jay, if he realized he worked in the hospitality industry, he smugly responded, "Yes." Then I asked if this was how he treated guests. Again, he said "Yes." I couldn't believe it. The only decent person I encountered was the LAPD officer, who gave me his card and recommended I get a lawyer. This place is not just unfit to be called a hotel -- it's a liability. No empathy, no safety, no professionalism. Just cruelty and cover-ups. I wouldn't wish this experience on anyone. If you care at all about your health, safety, or dignity, avoid this hotel at all costs. The Manager Jay has no business mopping the floor at McDonalds, never mind running a supposed nice hotel read more

Bartender saved the review on this hotel. I am not thrilled breakfast is not included as most places I choose include this. Eddie arroyo's friendly attitude changed my mind about staying here. I would choose this hotel again because of his friendly service. Thanks for the good experience, sometimes staff make a huge impact and this was a one star turned into a 5. read more

This hotel chain is unique, quirky & fun to book for short stays. I used them in DC & now LA. The food is more than decent, the empanadas & rose mary French fries are exceptional. The rooms are small but clean and fun with the different colors and compact design. The beds are very comfortable and you get a good night sleep. They employ young hip hard working people, I highly recommend Citizen M hotels, everywhere you look in this hotel you discover something new. read more

I was really debating between a 4 or 5 star review -- ultimately it was the staff that made me give this place a 5 star rating. (Will later get into why I was considering 4 star.) In general, anytime I called someone from my room, they were extremely accommodating and made sure anything I needed was fixed and the downstairs bar/dining staff are similarly very warm and respectful. It's just in overall ace on vibe. ...that said, the room did have a stink to it when I first checked-in (though they sent someone up immediately to refresh the room). The check-in process with the women standing at the front of the kiosks was not so smooth with pretty snubby attitudes -- I.e., I had already paid and reserved my room with a 3PM check-in, and they were very pushy and didn't even let me run my info on the kiosk. They realized I was set to go and eventually stepped back but it was just an awkward welcome into the space. In any case, I still give this place a five star and really enjoyed the gym and downstairs dining /lounge space. Hope to return soon. read more

CitizenM - Gym space ! - Hotels Near Me - Los Angeles, California

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Overall this place is genuinely very nice. Very high tech, very modern and very clean. The only issues I had is the fact that this single room I stayed in was roughly 172 per night. The room itself it's the sized of if not smaller than a college campus which makes me think I'm just paying for a small box with pretty lights for a shower. The staff here is amazing and all of the people are very friendly! Parking is NOT available here which in hindsight would be super convenient but we need up using the parking garage just behind the hotel and that costed about $40 per night (we stayed 3 nights). My only other issue is the fact that everything is individualized in terms of pricing so even going downstairs to have a meal at the bar costs money but that's not the issue, breakfast is not included and any snacks or drinks also cost a separate amount. All in all, stay here for the vibes, luxury and the feeling of being a tourist in LA. Don't stay if you're looking to save some cash! read more

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This hotel stay this past week was really good. Matt was really helpful at the front desk to check us in. We were really surprised at the ipad control of the blinds, and you could also control the TV in the room with the ipad too. You do not have to use the remote control at all. We really liked we could change the color of the room with the ipad too. read more

The hotel itself was good. Customer service wasn't too good. They need to explain to guests how to check-in and using the elevator etc. Visitors: Parking is also very expensive @ $40 over night if you have a vehicle. read more

I found my new Fav hotel: the room, the amenities, the STAFFFFFF. All worth raving about. Best part. Next to a food market, and the metro, making the location PERFECT. Seriously, just book here, beyond worth it. read more

It was a nice location close to Grand Central Market. It was nice to walk to egg slut and blue bottle coffee in the morning. The best part was the staff was really nice. We had a great experience thanks to Jose. We had annoying flight into LAX and the car rental was a bit of a headache. We didn't get to the hotel until after midnight from a flight that landed at 9:30. So we decided after checking to grab a night cap from the bar. We ended up chatting with Jose and got some local recommendations for the weekend. We really want to thank him the next day but he wasn't on shift. So I figured I'd leave this review. read more

Former Cruise Ship employee here! I do not mind the small space one bit! I used to share a room this size with 2 other women. I am a solo traveler as well. Perfect space for someone like me. It's chic. It's modern. It's CLEAN. Working on a cruise ship I know when places are truly clean and wow I feel comfortable here! I feel luxurious and artsy all at the same time. Everyone who works here is super nice and happy to be here tbh. I've met some other solo travelers in the awesome lobby that they have. I feel safe here as a woman who can hold her own. If you want to stay in DTLA and are considering CitizenM I do suggest it. You're not going to spend a lot of time in your room! This city has everything you can think of. A clean, safe space to recharge and take on the world. Thank you CitizenM! read more

Hotel is conveniently located near many restaurants and places to eat. If you like to party it's by some clubs too. Rooms are all the same and feature an XL King size bed. Rooms are on the smaller size but use the space super efficiently. Make sure you look at the room/hotel guide on the iPad in your room as it will answer most questions you may have (ie. drinking water, suitcase storage, AC controls, etc.) I paid $318 for a 2 night stay. Last note is that there is no parking at the hotel itself, but just a block and a half up there is a safe, covered lot that offers all day parking for $12. read more

Recently stayed at the CitizenM and was overall very happy with my stay! The first thing to note, however, is the location. Situated right in DTLA, not too far from skid row, it can get a little sketchy and I wouldn't recommend walking around alone late at night. However, in the daytime, I felt perfectly safe and comfortable walking down Spring Street to grab a Starbucks. The hotel itself is beautifully decorated. The lobby is bright and colorful with a strong midcentury/pop art aesthetic with lots of spaces to lounge about and enjoy a drink or catch up on work. The rooms are small but they're ideal for the solo traveler who won't be spending a ton of time in their hotel anyway. Plus, the size of the room is reflected in the price, which was very reasonable. As another reviewer noted, a hidden bonus of the smaller rooms is that they don't accommodate larger parties so you don't run the risk of a rowdy group next door interrupting your sleep. The rooms are also extremely clean and thoughtfully laid out so it actually didn't feel claustrophobic or cramped. Practically everything from climate control to mood lighting to the television is controlled from the iPad, which was a cool feature. I especially enjoyed futzing with the mood lighting. I would certainly stay at CitizenM again. While the location wasn't ideal, the cleanliness, ambiance, and friendliness of the staff made up for that. An excellent choice for the solo traveler who doesn't want to spend an exorbitant amount of money! read more

It was a decent hotel for someone traveling for business, if it's two of you or you have to spend time in the room don't do it. But it's literally perfect for someone just passing through. Has the bare necessities . read more

I stayed at CitizenM in NYC so decided to stay here when I was visiting LA. NYC offered a little more amenities. The hotel rooms are small but the space is efficiently used. The bed was comfortable and clean. The room has towels and all in one shampoo and body soap. There wasn't any conditioner, lotion, shower cap, etc. In the lobby, there is a lot of seating and tables. It's a little loud to take meetings from. read more

CitizenM - Hotels Near Me - Los Angeles, California

Absolutely HORRIBLE. They did not mention only being able to take 2 guests rather than my BOOKED and purchased 3, which was eventually fixed because they said they'd refund me. They did not!!! Booking said they will try to get ahold of them and haven't sent me an email because they can't! The hotel said they issued a refund and I just got charged 400 for a room I couldn't even stay in!! DO NOT GO HERE!!!! read more

Love the citizenM Brand this is my second location I have stayed out. I love the smell i don't know it's unique wonder if you can but the spray lol Everything is perfect. I will keep staying at the citizenM where available. Process to check in and out is super easy but if you need help one of the friendly employees are always there to help. read more

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I'd like to start by saying the staff was exceptional. The lobby is very Instagramable with several selfie stations. The room was clean and quiet. The bed, however, was a futon on a box spring. Which is exactly as comfortable as a futon on a box spring. I was unable to grab a quick nap before going to the opera. When I returned to my room it was very late and I had trouble keeping my eyes open. But even then the hard altar like surface key me from getting any sleep whatsoever. I would have been better off sleeping in my car. Again. The staff was very friendly and helpful. The tiny rooms were very clean and quiet. But that bed wrecked me for several days after my stay. read more

An absolutely phenomenal lodging experience. Ditch the traditional hotel stay! This establishment is top notch. The bed was incredibly comfortable. Felt as if I were sleeping on a cloud. Don't get scientific on me. The amenities were more than sufficient. The vibes and the overall atmosphere and ambiance were exceedingly welcoming. And let's talk about the customer service!!! Down to earth staff. Amicable, accommodating, and genuine. I absolutely will stay here again! read more

The bar staff is impeccable, wow. I can't give a review on the drinks, because I don't drink, but I was there to visit a friend and the staff alone made my stay last longer than anticipated. So long I ended up canceling my dinner plans and ordered here - nothing fancy just shrimp tempura and truffle fries read more

CitizenM - Shrimp tempura, truffle fries - Hotels Near Me - Los Angeles, California

While it is definitely a cool styled hotel and very trendy, the room space was small and washcloths were not provided unless specifically requested every day at the check-in counter. There weren't lunch/dinner options as advertised and no real posted info about what the $22 breakfast would include to make it worth it. Parking overnight at the garage was $38 a day which was disappointing... surrounding lots wouldn't have likely been less expensive and often had ending times at 6am which isn't feasible for me when I'm on vacation! Operating room amenities with the iPad or app was cool, but being able to order room service or chat with staff directly would've been a great feature I would've used. Was really clean and housekeeping did fantastic. Room was quiet although our "courtyard view" was mainly the AC unit. Would be the best stay for a single person or maybe a couple, and even better if you don't need your own transportation. The lobby space was cool and great for visiting/lounging, loved the art they had. For the price I wouldn't stay again. read more

So look-- this hotel is super minimalist in terms of amenities and being catered to. You self checkin and out, and the rooms are VERY small (they tell you that if you read the website, but reality was still a bit surprising HOW small). There's no extra shelves or big closets or really even counter space. But I feel like if you set that expectation in your head, you're going to have a great stay! Everything was very clean with a modern and trendy vibe, and the staff I encountered were helpful and friendly. It was pretty centrally located, and we walked around in the AM for breakfast and to the flower mart. Were there homeless people around on the street sometimes? Yea duh, it's LA, just Uber at night. Room was comfortable and high tech with a centralized iPad controller for everything. Had I been alone, this would've easily been a 5 star stay, but with another person I took it down to 4 or 4.5. With my husband--who is chronically standing in front of everything I ever need, an issue made worse where there are only 3 places to stand in the room--I needed just a touch more space lol read more

Review coming soon...as we just checked in. But, already loving it! Bringing me back to NYC's CitizenM! read more

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The check in process is supposed to be done without interaction, as there are kiosks set up where you can scan your license, tap your card, etc. The card reader was not operational so one of the FIVE people just standing behind the desk talking finally broke his conversation with his colleagues to assist. He said I was getting a low floor room and I answered that my Marriott profile specifically requests high floors. He then proceeded to argue with me for several minutes, insisting I had asked for a low floor, which is completely inaccurate. When I told him I was not pleased, he answered "well, you can stay somewhere else". Rude and incompetent is no way to go through life, Sir. His colleague, Drew, realizing that his coworker was way out of line, stepped in and said all reservations default to a low floor (what?). At any rate, the staff are not pleasant or helpful, the entrance to the hotel has a giant word-art piece that says "Porn" and the rooms are smaller than cruise cabins. It was my first time, it was my last time. read more

I love staying at CitizenM in Los Angeles. The rooms are always clean, and the atmosphere is fantastic. It feels like home--everyone knows me as soon as I show up. One of my favorite things to do is visit the bar for a few drinks. The staff there are all great, but one person in particular really stands out: Diana. Her customer service is outstanding, and she always makes me feel welcome. CitizenM is lucky to have her--she's a big reason I keep coming back! read more

CHIC,COOL,COMFORTABLE,COURTEOUS!!! The future is here with CitizenM. Immediately upon walking in you are greeted with a bright smile, easy to check in process and more eye candy than your weary traveling heart can handle! The staff is above and beyond to make your stay the best ever! From the kitchen crew to the greeters, the bar staff to housekeeping... they are all amazing. Once you arrive in your room, you are teleported into a futuristic, comfortable, welcoming environment that begs you stay longer! Everything from color changing mood lighting to media to windows are controllable simply by the bedside iPad. Your alarm is more than a blaring wake up but instead you chose how gentle or loud you wake up and the rest is handled by your room controls. I will be staying in a CitizenM anywhere it is offered from here on out without question. read more

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Azalea the bartender and Miles. The manager were very kind! We made a mistake with our reservation and they helped walk us through. Canceling our reservation with them gave us a glass of wine at the bar and assisted us through the process. I would definitely come back to this hotel. It was a really nice environment and great staff! LeMar Johnson read more

CitizenM - Hotels Near Me - Los Angeles, California

This was quite possibly the best I've ever slept in a hotel. My husband is 6'8", so we had been a bit worried about the layout of the bed in the room/the entire size of the room, but it wasn't an issue at all. It's definitely small, but well laid out, and the bathroom area is spacious. The smart room features are so cool! I loved being able to control everything from the room's iPad, and the color changing LED bathroom lights were so freaking fun. THE BLACKOUT CURTAINS. We got checked in after midnight, and I'm so thankful we set an alarm, because the room was as dark at 10 am as it was in the middle of the night. Seriously, I'm considering contacting the hotel for the brand of curtains they have, because they were great Check-in was a breeze. The lobby, elevator, hallways, and room were clean. We had a bit of a time parking, but granted, we arrived in the area after midnight and specifically wanted to park in a secured garage due to having a rental car with out of state plates - we found a garage a few blocks way for $30something for the night. Not bad, but if it was earlier in the day and we were more on top of navigating, I ideally would have preferred something cheaper/closer. Will absolutely stay there again. read more

Booked this hotel because it looked interesting and different from others. The hotel room was small, but it had all the essentials. However, it was not soundproof as stated and there was this squeaky and piercing noise non stop on the first night we stayed. Besides that, the hotel is located in a very good location, 15mins walk from Little Tokyo. Very convenient and close to a lot of attractions. read more

I generally LOVE Citizen M hotels and this location was pretty great (staff and cleanliness). However, my trip recently took a horrible turn when stayed there from April 21st to 24th. At midnight on the night of the 22nd, I heard a man moaning at the top of his lungs from the hallway and then the room next door. At first, I thought someone was having a heart attack and I called down to the concierge desk to get some help. However, I was told that the man was just at the bar and was on 'some other substance' and being disruptive. So they told him to go to his room. Unfortunately, the moaning continued with crashing sounds coming from the room next to me. Alarmed, I called the front desk again and was told that they could not 'disclose' how they were handling the situation, but that they were. I asked if they had called the police, to which they would not answer. They finally admitted that they had called the police, only when I said I would call them. The front desk also offered to move me to a different room, but since it was past midnight on a work day, I refused. I was very upset that they expected me to get out of bed, pack my things, and move when he was the disruptive person on the floor. This experience was handled very poorly and led to ZERO sleep for me that night. I don't recommend this hotel or this area of LA to stay in. read more

I love this hotel! It is so different from any other hotels!!! It has everything you need. Mattress is XXL and super comfortable so as pillows,rain shower, tablet to customize the theme of the room, lounge area is modern and has a bar that offers drinks and food. Really delicious breakfast! And so so many perfect touches and messages! The service is outstanding and the staff is amazing! I will stay in it again! read more

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This is a small cute hotel.. I got a king room.. it was a small room, kinda reminded me of a college dorm. It had high tech customizable options.. lights temp etc.. I was only in town for one night so it was fine for me.. it was cute and clean. They also had a bar downstairs. Only con I can actually think of is that there's no parking.. and I don't love walking around main st too far alone lol read more

CitizenM - Hotels Near Me - Los Angeles, California

Very trendy pop art design in the lobby. Definitely an interesting place to hang out. I loved my stay here. The staff was super friendly and check in and check out was super easy. Definitely recommend downloading the app. It makes everything easy breezy. I love how customizable the room was with the iPads in the room. You could customize the lights in terms of brightness and color, the window shade and curtain, the TV, etc. Also, the iPads have the answer to literally any question you can have during your stay. Down to "Who made that piece of art on the wall?" It's incredible. The bed is huge and super comfy. Not a place to stay with a family but for one or two people, it's perfect. Be prepared to tetris things around if you have a lot of luggage or you have multiple people. There is not a ton of counter space so you have to be efficient if you don't travel light. read more

ROOMS The rooms are very small, filled with only basic essentials. Reminded me of my room on my last cruise I took. Its very cozy and better for a single or couple traveling together. This is not meant for families. Standup shower, not bathtub and a square toilet that is a little too modern for my taste...comes with a toilet brush that you'll definitely need. There is a small safe and a very small mini fridge, but don't expect placing a 2 liter of coke in there..might not fit. Ironing board is not available in the room. You must take an elevator to select floors that has one ironing board thats shared amongst the guests. It has a creepy vibe out of a Stanly Kubrick film. Bring some hangers AMENITIES There is a gym. Its different than most gyms I've been in. They contain 2 Peleton bikes and treadmills. The treadmills are odd and need getting used to. The weights are standard dumbbells up to 45lbs. The benches are odd and I have no idea how they work, so I gave up on them. Lastly they have one of those Mirror exercise wall units, but wasn't working. LOBBY/AREA There's plenty of seating and a small bar that serves food. The service can be quite slow, but you have the Grand Central Market a few blocks away that has lots of great choices to dine on. The overall area is "kinda" sketchy late at night, so I'd avoid traveling alone late at night. Daytime is okay to walk around, just use common sense or use one of those electric scooters and zip around even quicker to your destination. This hotel is for a younger audience or solo travelers for shorter stays no more than a week. read more

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Shout out to Beba she was awesome, funny, and all around great bartender. We stood two nights and enjoyed every single night, the room was unique and super clean. I loved how hot the shower was, I respected the toilet having two buttons to push depending on what you went. It is unusual to have the sink outside of the toilet area. The room reminded me of being on airplane lol the coolest part was the iPad and how easy it was to control everything in the room (lights,tv,curtains) the bed and pillows are so soft and comfy which made sleeping so relaxing. I didn't take pictures of the room which I regret because it's truly a cool place to stay. The staff were amazing, so welcoming and kind. I liked how it was secure was night came you needed a key to get inside and also needed it to use the elevator. I definitely recommend staying here and I know on my next visit I will as well since it's so close to everything. read more

CitizenM - My view from the 11th floor - Hotels Near Me - Los Angeles, California

I had a great stay at this hotel. I know there are some horrible reviews online about homeless in the area. Do not let that deter you if you have a reason to be in downtown LA because this hotel is great. I didn't think it was worse or different than anything else in the area surrounding the hotel compared to other areas in DTLA. Just be smart. Like I am a solo female, so I got dinner before dark, before heading to the hotel for the evening so I could just stay in. So, onto the actual hotel! I loved my small pod room. I was traveling alone but felt very safe and secure. The pillows were so comfortable. The iPad was fun. The lights, electric blinds, etc. were fun. My heater was a little noisy. My only advice to the hotel is please add a gluten free item or two to your bar/evening menu. None of the items were safe for me to eat because I have celiac disease. The lobby was stylish and had yons of seating to relax, work, etc. They had good snacks for purchase. My stay was personal/business (I work downtown but have a horrible commute so I just get a hotel once in a while for a break). I would definitely stay here again. read more

One of the best stays I've had solo. I felt safe and the vibe was amazing. Chill, trendy with a bit of flare. The staff were awesome, friendly and informative. read more

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If you are a single traveler or couple, this is definitely the spot for you. The rooms are like the size of a dorm, but in my experience, everything is so clean and modern. Here's the tea: Bed-- A little hard but not uncomfortable. Bathroom--Tiny but AMAZING shower heads. Yup, plural. You get 2. And one is a rain shower. The other, adjustable. The sink is outside the bathroom. Room itself-- there is a curtain used as a separator from the bed to the bathroom area. There are outlets everywhere, a mini fridge, and the iPad that allows you to adjust the light and open the curtain. Hotel lobby--Super chic and cute. There are couches, tables for those who need to work on the computer, a bar area with booths and chairs, offices, very nice public bathrooms, and a microwave!!! Hotel Features-- A gym that includes a patio on the top floor, and a steam room, to steam your laundry. Also, there were offices for meetings, but I don't know how to get into that. After 8 PM you need your card key to get into the hotel because it locks. Neighborhood-- You're near skid row so yea, a decent amount of homeless folks a block or two away from the hotel (keep in mind all of LA is pretty much like that though I'm high tourist spots). You're also right by a Little Tokyo (which was pretty safe!), which is a really cool area filled with Japanese culture. Like any hotel if you come in early, your bags can be held before your room is ready. Breakfast buffet in the morning is $20 bucks (The chocolate croissant is awesome), and there is cute art and books everywhere. I'm originally from New York, and to be honest I really want to stay at Citizen M here in my own town, Boston, and other places I plan on visiting. I really enjoyed my stay! read more

This is the weirdest hotel ive ever stayed in. Ive never seen micro room hotels. I feel like im in a chinese hotel in china. Or like being on an airplane, the room is cramped and terrible. And the smell in this hotel is disgusting. The bar barely had anything at all. The food was all weird food. I got tricked by the high reviews but I'll never ever stay at this place again. read more

Loved this hotel! It's unique, has colorful decor and a nice little bar! Bartender Beba was amazing!! So friendly and down to earth!! Will definitely be back! read more

The hotel lobby is really nice. The security and staff are also. However, there is no parking and no valet. There are parking garages near by for about $40 a night. Location is sketchy I would not walk around or park outside. The rooms are EXTREMELY small and the shower is so tiny resembles a motor home shower. They have no water bottles either. read more