Had this bank for years and never had any major issues. If u want a simple yet basic bank HarborOne…read moreis the way to go.

I love Harborone! I had the scare of my life NYE weekend... suspicious activity on my account…read more Luckily for me, Harborone was not asleep at the wheel. They were alert to the potential threat and acted swiftly to freeze my account. I then went to the Canton Branch to follow up on the disputes, and Mr. Herrera (Thank you) quickly started the process. The customer service representatives were on the ball as well. They took my panic seriously and followed up on the event with a phone call confirming that everything is back where it should be. Thank you for the sense of urgency. If it wasn't for you guys, I would be up poo poos creek! Thank you for the Top Notch Service! Harborone is and will continue to be my home :).

So after a few months and getting off on the wrong foot since my first searing post, I felt it only…read morefair to report no additional problems at this bank. Staff has been extremely friendly and accommodating. Thank you very much!

Abysmal customer service. I moved all of my accounts here last year and they are completely…read moreunresponsive or uninformed. I have to call back several times even when I have a contact number. I will be moving my accounts again soon.

This place is the worst. Never picks up the phone and never helpful. Avoid this company.read more

This is a we'll run branch. They are always professional and informative. Service is always quick…read morewith any issues

I just wanted to take the time to let everybody know that my experience at this bank has been…read moreexcellent. The employees greet you when you come in and ask you how they can help you. The banking process is efficient. The inside is light and bright with windows all around-nice to have in Massachusetts! Best bank I have used. Its nice to have superior customer service, which is really hard to find these days.

This place is a joke. The bank is closed to the public they only have drive through open. I get it…read morecovid is happening and people are nervous. Maybe if you only Want to have drive up open you schedule more then ONE PERSON on shift. Been waiting inline for 24 minutes with 8 cars ahead of me and we have only moved ONCE. I've called customer service who told me There is a branch that is open but they don't know if you can just walk in so she transferred me to them. I've now called FOUR times and nobody has answered so I left a voicemail. Maybe try to pretend you actually give a shit about your customers. Also- when I first pulled in before I knew that this was drive up only a woman asked for my help because the atm ate her card. I banged on the door to get somebody's attention to help her and a young lady walked over mouthed "go to the drive up" and walked away. Awesome customer service- great job teaching your workers how to be pleasant to the public. I will Be taking my money out of this account and going somewhere else that the bank workers actually give a shit about you and don't make you wait in a line for an HOUR to talk to someone.

I have never written a review, I have never yelled at a customer service agent, I have never…read morewritten a customer service email (also including swears) until I went to the crescent credit union. This is the worst bank in the history of banks and every single person i have spoken with at this bank has been unkind, unhelpful, and just all around terrbile. I would pay double interest rates on my car loans just to never have to deal with them again. Depending on who you talk to you get a completely different answer. Do yourself a favor and find another bank, its not worth the headache or aggrivation.

Love Dedham Savings! Great bank, knowledgeable staff, lots…read moreof consistent great people who work there. Mortgage dept has a fast turn around time

Always friendly people inside. One of the women I opened an account with last year still knows and…read moregreets me every time I walk in. Their mobile banking app works just as good as any other bank app too. So far no problems with this bank. I'll stay!!!

I love this branch. Everyone is so helpful and courteous. Best branch around. I do most of my…read morebanking here. Convenient Location. Friendly staff.

I am writing to formally express my dissatisfaction with the service at your Sharon Branch. When I…read morearrived, there was only teller present, who was occupied with the phone and did not acknowledge me or make any eye contact for approximately10 minutes ultimately, I had to leave due to the lack of service.

Best business bank around. Wonderful people and loan products. I can reach out to my business…read morebanker anytime.

Takes forever to clear a check, then they hit you with $35 penalties for being overdrawn because…read moreyour check hasn't cleared. Over the last few months including today I have observed employees at the Stoughton branch not wearing masks.

I've been there twice, recently, for relatively complex transactions. Everything went smoothly…read more Make an appointment online if you need to see a banker. I worked with Maria the other day. She was quite nice and did a good job. Teller lines go pretty fast. Avoid rush hour.

Line nearly out the front door on Saturday morning with mostly time consuming commercial customers…read morein line. Asked the manager if he could get the two tellers help he just responded with "nothing I can do". So thankful for on line banking so that visiting this branch is rare.