So after a few months and getting off on the wrong foot since my first searing post, I felt it only…read morefair to report no additional problems at this bank. Staff has been extremely friendly and accommodating. Thank you very much!

This is a we'll run branch. They are always professional and informative. Service is always quick…read morewith any issues

I just wanted to take the time to let everybody know that my experience at this bank has been…read moreexcellent. The employees greet you when you come in and ask you how they can help you. The banking process is efficient. The inside is light and bright with windows all around-nice to have in Massachusetts! Best bank I have used. Its nice to have superior customer service, which is really hard to find these days.

I've been there twice, recently, for relatively complex transactions. Everything went smoothly…read more Make an appointment online if you need to see a banker. I worked with Maria the other day. She was quite nice and did a good job. Teller lines go pretty fast. Avoid rush hour.

Line nearly out the front door on Saturday morning with mostly time consuming commercial customers…read morein line. Asked the manager if he could get the two tellers help he just responded with "nothing I can do". So thankful for on line banking so that visiting this branch is rare.

If we weren't locked into such a good interest rate on our mortgage, we would refinance ANYWHERE…read morebut here. The president/CEO is overly rude and lacks customer service skills and a basic respect for customers. I recommend shopping around and banking somewhere else. They don't deserve your business.

Whether you go to the 20 Park St. branch or the 950 Park St. branch, you will get the same kindness…read moreand special treatment at both. These tellers learn your name and treat you like family. I have often thought of going to a larger bank where I may get more benefits but believe me, the benefits are visible. To be known and respected as a client, regardless of how much money you have is a plus. Just a nice hometown bank where even the bank manager, Louie Fortuna, will go out of his way to help you. I was away on vacation and my debit card wouldn't work and Louie stayed with me on the phone, after hours until the matter was taken care of.

Had this bank for years and never had any major issues. If u want a simple yet basic bank HarborOne…read moreis the way to go.

I love Harborone! I had the scare of my life NYE weekend... suspicious activity on my account…read more Luckily for me, Harborone was not asleep at the wheel. They were alert to the potential threat and acted swiftly to freeze my account. I then went to the Canton Branch to follow up on the disputes, and Mr. Herrera (Thank you) quickly started the process. The customer service representatives were on the ball as well. They took my panic seriously and followed up on the event with a phone call confirming that everything is back where it should be. Thank you for the sense of urgency. If it wasn't for you guys, I would be up poo poos creek! Thank you for the Top Notch Service! Harborone is and will continue to be my home :).

This place is a joke. The bank is closed to the public they only have drive through open. I get it…read morecovid is happening and people are nervous. Maybe if you only Want to have drive up open you schedule more then ONE PERSON on shift. Been waiting inline for 24 minutes with 8 cars ahead of me and we have only moved ONCE. I've called customer service who told me There is a branch that is open but they don't know if you can just walk in so she transferred me to them. I've now called FOUR times and nobody has answered so I left a voicemail. Maybe try to pretend you actually give a shit about your customers. Also- when I first pulled in before I knew that this was drive up only a woman asked for my help because the atm ate her card. I banged on the door to get somebody's attention to help her and a young lady walked over mouthed "go to the drive up" and walked away. Awesome customer service- great job teaching your workers how to be pleasant to the public. I will Be taking my money out of this account and going somewhere else that the bank workers actually give a shit about you and don't make you wait in a line for an HOUR to talk to someone.

I have never written a review, I have never yelled at a customer service agent, I have never…read morewritten a customer service email (also including swears) until I went to the crescent credit union. This is the worst bank in the history of banks and every single person i have spoken with at this bank has been unkind, unhelpful, and just all around terrbile. I would pay double interest rates on my car loans just to never have to deal with them again. Depending on who you talk to you get a completely different answer. Do yourself a favor and find another bank, its not worth the headache or aggrivation.

This is the worst branch of this bank I have ever experienced. The customer service is awful and…read morethe availability of bankers is nonexistent!

Citizens Bank is a place I've been going to for many years now…read more Some branches are fantabulous, and others just aren't. This one has one great feature that very few actually still do. A drive thru. Even though I love Citizens, basically every Santander Bank I go by has a drive thru, and Citizens just frequently don't. Besides my local Citizens location (in Dedham), this is the only other drive thru location I know of. How easy to get in and out, and get done the transactions I need in a timely manner. Women who work the drive thru are friendly, kind, and helpful, and seem to know exactly how to keep the line moving. For a plus, this specific Citizens has a double drive thru, so more than one car can go in and out. Service is fast and they are located way back on Sharon Street, which not many people know about. They recently updated some of it, and while there is very little parking, it still seems sufficient. In general, Citizens is a fair, convenient bank that I would suggest to others in general. While it's nice to have one like this, being able to bank at the grocery store on a weekly basis is also something that ends up being more than convenient! 4 stars for this one. Not a bad bank!

Has gone way down hill since they changed from Randolph Savings Bank, but now they are merging with…read moreAbington, it will be worse. Abington bank is horrible. The staff is incompetent and rude, and management blames the customers for its stupidity. I requested my debit card be sent to the branch, due to a problem with my mailbox at home. " Supposidly" no problem and they would make an exception. Fast forward, they didnt know what happened to my card turns out they sent it home anyway. The teller heard it and the branch manager, Christine closed my account there without any warning. I hope they all go under. Horrible! Stay away

Becoming a first time home buyer can be extremely stressful. I felt completely lost and had no idea…read morewhere to start when searching for a mortgage lender. During my initial conversation with Minh Cao he explained everything in great detail. He made the complex mortgage approval process seem easy and educated me on any roadblocks that may occur. Minh Cao is cooperative, thorough, and willing to listen and work with you to understand your needs and financial situation. He was available whenever I needed him. I could not imagine going through this process without his guidance and financial advice.