Living in a 150 year old house, HVAC and plumbing calls are frequent. We tried most of the firms…read morein the area and seemingly always an issue of timing, quality or knowledge. We were referred to Whitcher by a neighbor, and in 7 years with various needed repairs and updates, they've handled every task in a timely professional manner. I can't imagine any serious customer giving these folks less than a 5 star rating. Their emergency service on nights and weekends is SO helpful, too!

Worse company in Lenawee County. Had them install a tub and the tub won't hold water. Asked them to…read morecome back and fix since they said it's a one year warranty on work and they wanted to charge me. How's that a warranty? In fact, they said that they would come and take a look at it, even though I disagree with them not wanting to warrant their work. Then never showed? Seriously? Never showed despite saying that they would take a look at their failure the next day. Unprofessional. Let's not even get into scheduling the initial project. Dan was the most unresponsive and unprofessional estimator I've ever met. Tried to call him back at least ten times and texted several times to get my project scheduled. No response. Tried for weeks. Come 'on, dude. Seriously? When I finally inquired with their office about Dan's lack of professionalism, I get told he tried to call me and I didn't have a voicemail setup. Bull crap and untrue. I had a voicemail setup. Why lie? Go elsewhere. Do not trust these people. They are unprofessional, not trustworthy, and unreliable. I should have realized how bad this experience was going to be after initially dealing with Dan in the first place.

Fabulous! Timely, efficient, great communication, and a nice person. Has done minor and major…read morework for me without a hitch. Highly recommend!

I have had Chris out to do work twice now - excellent work, follow up and customer service. I will…read morecall again when his expertise is needed. Thank you Chris and Howe Plumbing! Randy Smith

Cody is the most reputable and honest repair man I could have asked for. Where two others only…read moreoffered to replace my system, he was honest and simply replaced two switches, cleaned the system out, and even serviced the AC while also reinstalling a thermostat. I have been over a month with no heat using two propane tanks and a Mr. Heater in the house to heat my home. I missed my living room because I used plastic in every non-essential room to heat only the necessities. Nights were stocking hat, heating blankets and no heat. Cody and Right Now has made my holiday simply a blessing and the best gift ever! Very reasonable and kind. Paige Wolkins

Recently had a new Geo-Thermal installed in my home and the guys were very professionial and…read moremotivated. They were in and out in one day and I couldnt be happier with the whole experience.

We had a dishwasher installed by them through Lowe's. Arrived on time but the lead tech's…read morepersonality was awful. He was pissed off, aggressive, and unapproachable the whole way through. When I did "trouble" him to ask a question I was given a sarcastic and dismissive response.

This was for a visit that involved measuring an existing opening to ensure that the appliance would…read morefit the opening. This visit costs a little money and is required by Lowes before they send out an installation crew. The team did the measurement but they were completely unprepared and did not have the specs with them ---- I had to print out the measurement sheet and hand it to them. In addition, they did not check whether we had the required circuit size. As it turns out, the installation instructions specify a 40 amp circuit which was bigger than what we have. Knowing about the circuit would have saved us a lot of money in two different ways that I won't go into. I relied on this prep crew to be prepared regarding the above. Since they do a lot of work for Lowes, I would think they'd know about this minimal preparation homework.

We called Al's after they were the ones to originally install our w.h. In our house years ago after…read moreours started clanking. Not only did a service person come out within a few days, but they were happy to do a 5 min video explaining in detail what we needed to do going forward. This was really helpful and he was happy to answer specific questions and even chat with my husband after the video. It was well worth having a tech come out! So thankful to have Al's!

I am leaving this review because I am truly impressed with the workmanship of our new water heater…read more They were careful, professional, and courteous. I highly recommend these guys to anyone who needs a new or a repair on a waster heater. I love it when they are not employed by big companies because when you own your own business, you are sure to give quality work and that is exactly what Al's Water Heater did for us. Thank you.

We needed a mini-split system to cool our 2400 sq. ft. house during the summer months -- we've been…read morebroiling back here in the woods on hot summer days for years! We made an appointment to get an estimate. A knowledgeable member of the Steele Team arrived on schedule and reviewed our options. A few days later we received the estimate, one that was lower than an earlier estimate we had received from a competitor, and we approved the job. The following week the installation crew arrived and put in the Breeze 33 system, including the air conditioning unit, 8 ducts strategically positioned in bedrooms, bathrooms and common areas, an air handler (installed in the hallway ceiling), and the outdoor unit behind the house. The crew was excellent and got the job done in a single day. They meticulously cleaned up after themselves -- actually, they did better than that, vacuuming the stairway cleaner than it was before they came and repositioning personal items in rooms that might be impacted by falling dust from the drilling. Our experience was great. Now we're set for whatever inferno this summer has in store for us. Highly recommended!

I called Steele for Warranty Service on my AC unit in July of 2023 after their initial install a…read morecouple years ago. The tech came out and accidentally broke my disconnect so he said he would "put in a ticket" to have someone come out to repair it. The scheduling lady called me a few days later and scheduled a tech to come out to the house and the tech came and replaced the disconnect and left. I then received via email a $175 bill. I called and left a voicemail to inquire with no response the next morning then called again the next day and was told "Tom Jr" would handle but was not there and would call me back to discuss. By this time I decided to have my husband handle this. Tom Jr stated he was charging us $175 for what his technician came out and broke! At no time we're we given a quote for the work or knew what the cost of repair would be - since Steele damaged our property we thought they would do the right thing and repair what they damaged - NOPE - Tom Jr (Steele) called it a "miscommunication" and argued to no end. This was shady dealings and not the way to run a stand up business. In the end, my husband had to fight for what was right and Tom Jr said to "throw out the bill" and hung up on my husband. If you are looking for Customer Service from a Heating and Cooling Business, LOOK ELSEWHERE!! Once you spend your money on a full heating and cooling package like we did, they're done with you.