I have had to visit Citizens Water a couple times..in both cases, they have been very helpful and friendly. Probably the best municipal water company around! read more

Citizens Water Service - Water Delivery Near Me - Vance, Alabama

Crooks!! I had a bad water leak last month. I rent my property. It took the widow of my landlord a little over a week to get it fixed. I called the water company & told them what was going on. I told them I'd have to make payments on the high bills. They said that would be fine. My bill runs around $40 mo. I paid $80 last month. Monday I paid $150 & planned to pay some more today. But they turned my water off yesterday. When I called. They said I wasn't on the "leak list" But when I talked to a (supposedly)supervisor. He said there was no such thing as a "leak list" My son took them the balance to them today in cash. They told him I had to pay another $185 cause my other son took the zip tie off. Which he should not have done. He didn't know. But that's fine. I paid the $185 on line cause it had to be paid before 3p for them to turn the water back on. So citizens got $325 in cash & $185 from a debit card on line. My son gave them confirmation number showing I paid everything in full but they still refuse to turn my water on. If I paid with a debit card & got a confirmation number...that means it's paid & no longer in my account. Their website does say it could take up to 24-48 hours to post to the account. But I gave them the confirmation number. They are closed on Friday's & the weekend. I'm going to have to be without water until when ever they get payment. I don't understand if I have proof of paying my bill in full...why can't they turn my water on. They can't let us be without water for 3/4 days when I paid the bill can they. I'm unable to work. I'm trying to get on disability. Making payments would have helped me out. I had to borrow the balance of the account. Now I can't afford to get my medications. It seems like they are making the rules up as they go. Many people in this community feel that Citizens Water are crooks. And I'll go ahead & let you know that I wasn't real nice. They probably will tell you that I'm a nut bag but they pissed me off. They did not hold up to their end & let me make payments on a $500 water bill. I just need a little help. And today the on line shows I haven't paid a dime. read more

I recently have had issues with their billing, sent in payment and it was returned last month. So I had to go online and make a payment so it wasn't late , which cost me extra, which on a limited income every dollar counts. I haven't even received this month bill yet which should have arrived this past week. I will have to call again to see what's going on. It will make my payment overdue and they will charge a late fee even though its not my fault. Not sure where the fault lies , the water company or mail service but Citizens needs to get it straightened out. read more