My car was dangerously side-swiped by an oncoming driver who hit and ran, damaging the front headlight, a quarter panel, removing the rear-view mirror, and tearing a large hole in my drivers' side door. We had just dropped the collision on my 2010 Camry and decided to get some estimates to see if keeping her was do-able. Citrus Collision came to the rescue, gave me a reasonable professional estimate, and then repaired my girl (remember, out of pocket for us!). I dropped her off on Monday and was driving her on Friday. Jeremy's skills came through. He replaced the above parts and she looks great again, actually better than before the accident. I would go back in a heartbeat but hope that my car and I are safe for awhile! Don't be dissuaded by the lack of decor. Citrus Collision doesn't waste money on a fancy building, but they know how to take care of a car's injuries. read more

Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for multiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible, when asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying "she knows the lift gate isn't new and already called the insurance company" Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years. read more

See all