Great experience every time! Going for years with lovely results! Great with my young nieces too. Also a true community contributor, being a valued community partner in various community events! Highly recommend for a class act experience! read more

I saw the not so great reviews and was a little skeptical about this place but it completely exceeded my expectations. I came in in the morning, so of course I understand that by the end of the day, people are tired and the place might be dirtier but when I arrived, it was a nice calm and clean place. The girl who did my nails, Jace did an amazing job. The pedicure included more than I expected, which is nice. I don't like it when the pedicure at other places basically only includes nail cut and paint. Here, they do e file, massage, moisturizing and careful care of nails. She applied the colour very nicely and carefully. The girl at the front desk was very kind, and welcoming which means a lot to me. Truly had a great experience and I recommend Jace! read more

Good service, took a long time but no complaints Would book again. Would like if they had more option for color read more

I have been a good customer at Citrus many times but after my terrible pedicure last week, I will NEVER return. I booked a pedi to remove my shellac pedicure and replace it with a regular pedicure. The service attendant (Celine) did a terrible job. The polish did not stay on my toes so I had to go back. Another attendant, being watched by the manager, "repaired" it and sent me on my way. The next morning, the polish had slid off multiple toenails. Also, the edges of my toenails were over filed and a couple were split and broken the next day. To top it all off, I have never had an issue with dried or cracked heals and Celine was so rough (with the cheese grater exfoliation) that my heals still hurt and are rough and course, one week later! I took several pictures and emailed them along with my complaint to the Citrus Lounge gmail address with absolutely NO reply! Terrible customer service! They don't seem to care about their customers at all. I will never give them another chance which is too bad because I used to love this place. read more

Great service, not a lot of conversation but I'm totally good with that - loved my manicure. They went to a lot of trouble to create a lovely, relaxing space, but maybe ditch the violent witch movies on the big screen and put something on the television that everyone can enjoy without having to shield their eyes. The movie they had on was super offensive and really took away from the relaxing experience I had come to expect. I did leave early and told them why, but I didn't feel like my concern was received. So here I am. read more

It is lottery who will do your nails. You never know whom you will get. Yesterday I did shellac, today alreday is ruined on 3 nails even though I didn't do anything to demage it. I don't even want to go back to get it fixed. Was there a year ago, I was disappointed by their work. Now the same thing! Not coming back for sure! Also, it is very cold inside, so you have to seat in jacket all the time. Not recommend it!!!! read more

I had a good experience at Citrus but probably would not go back. Let me start by saying that I am a complete beginner to nails. This was my first time at a nail lounge in North America! Space: The space is pleasant. It's bright, clean, and open. They were playing chick flicks the entire time which was nice as we were going as a bridal party. Service: I would say the service is very mediocre. Most of the staff were pleasant but were not very welcoming or communicative. This led to me getting the wrong colour on my nails! However, one staff member, Esther was very helpful and kind. Unfortunately, she was not the one doing my nails! The owner did agree to help me change the colour for free which was nice. Cost: I can't speak about this fairly as I don't have much experience with other salons. Overall, my experience was very mediocre and I will most likely not be back. read more

Went to Citrus today to get my digits painted. It was the first time out of the house since dental surgery and I was feeling a bit fragile- they were great. I chose a shellac colour by accident, they helped me find a regular polish that matched. I had a book-on-tape going, so they gave me directions (foot up, foot down) without making me take my headphones. Some little girls came in with their moms, the Citrus staff put Frozen on at the bar to keep them happy. Everything was spotless, every station was cleaned immediately after it was vacated. The ladies were nice- sure, they were quiet, but that does not mean bad customer service. They were focused on their clients! And when they weren't, they helped each other tidy up. I would definitely go there over the Pure that is close by. Thank you Citrus! read more

Citrus Nail Lounge - Straight-up mani pedi. Got my piggies painted! - Nail Salons Near Me - Port Moody, British Columbia

Worst. Manicure. EVER. My nails look like I did them myself. Completely unprofessional. She also didnt smooth my nail tips at all so my shellac is jagged. To make matters worse, she completely ruined my shirt! I told the girl to not worry about moving up my sleeve for the lotion, she did anyway and got shellac on my Aritzia shirt. No offer to compensate me. They even tried to make me pay full price! I insisted I am not paying for a poor job and a ruined shirt. They tried to give me a free polish change only... Ridiculous! I will never go back here. I honestly went in with a better manicure than I left with, and a pristine shirt. I wish I had never gone. This was the WORST! read more

I started going to Citrus Nail Lounge, despite living downtown Vancouver, when my mum started raving about it. My mum use to go to Pure Nail Bar in Suter Brook purely out of convenience (because honestly that place has horrible service) and I use to go to a place out in Vancouver. We LOVE Citrus and I know my mum is especially happy that there's a place close to her house that she can always go to. The two of us always start off our mother/daughter dates here. The interior is clean, bright and fresh. Comfy couches, a good selection of magazines to choose from and always something fun to watch on their tv. We always go for a mani-pedi combo, and get gel polish manis. The girls that work here are great. Super nice and they do a great job. I once chipped one of my nails a few days after getting a gel polish mani, and they were happy to have me come in so they could fix it for me. Price wise, Citrus is reasonable, especially when you compare them to places downtown and even in the area. They also have a punch-card which I love! I love customer loyalty rewards and wish more places had them. read more

After a long week at work, there is nothing better than relaxing late Friday afternoon with a nice foot (sc)rub. Located in New Port Village, this place is nice! They have comfy couches and the lighting is spectacular to look at! It almost feels like you are at a downtown spa with the decor. As a self proclaimed pedicure connoisseur, I have to say that I was not impressed with the service at Citrus. I really felt like the lady doing my toes was rushing through it because it seemed like they wanted to close up shop (even though I had an appointment). As a runner, my feet tend to get quite rough on the bottom and none of this was removed and I barely received any massage! Despite receiving many compliments on the nail art that I had them do, I have to admit that the process was painfully slow (AND NOT CHEAP!). I had my toes painted and wanted some white polka dots on top of the big toe. First off, the girl who was doing my toes had no idea how to use the dotting tool, and when she was shown, she had so many problems that she had to take off all of my polish twice before it looked decent. The polish part of the pedicure (say that 3 times fast HA) took almost 30 minutes. Not to mention that the 4 polka dots that I finally did have done, cost me $5 PER TOE! Totally not worth it. If you do chose to visit here, be sure to take advantage of their meni/pedi deal that is $42.... but don't expect anything big. read more

I wish it was a full serviced spa with the massage chair and the whirlpool water for foot soak---but it's not. I made an appointment for a mani/pedi and eyebrow wax. They did a great job. My eyebrows haven't looked this great, my nails (I got the French nail shellac) looks very tidy. Not like the other places I have been to where the polish is over my nail bed. I will definitely be back to get my nails done and my eyebrows waxed;). I was happy with the services;). read more

I so badly wanted to love this place. It's cute, clean, and they are very sterile and well sanitized with all of their tools. The girl that did my both of my shellacs(2nd was just a shellac change) just didn't do a good job. The polish was way too far out to the sides, and when I asked if I could have some nail art(nothing crazy) on 2 nails they made a huge deal about it because I didn't book for it so I finally just said forget it because they made me feel bad. She was nice but didn't talk much. Actually, no one in there talked much. I saw other reviews complaining about the customer service. I totally agree! When you spend money for something that is a luxury the staff should be thankful you're there, after all we the customers are why they have a job! read more

PROS: I really liked the ambience at this nail salon...the decor is lovely and the seating on couches is very casual and comfortable. I went with a girlfriend and it felt very natural sitting on the couch, chatting side by side. My nail artist did a fabulous job on my polish and was very gracious when I requested a different polish colour after she'd already begun to paint my nails. Also, I was given plenty of time to sit on the couch and allow my toenails to dry, and they gave me disposable flip-flops to wear leaving the salon because I'd worn running shoes. CONS: My girlfriend showed up eight minutes late for her appointment and, even though the pedicures were scheduled together, they asked if they could start my pedicure ahead of hers. I consented but was left wondering what the point of scheduling the appointment together was. Also, the callous removal definitely leaves something to be desired. My feet were just as calloused leaving the salon as they were going in...it would have been nice if they'd been a bit more thorough there. read more

If you are looking for a pedicure and don't want to pay a huge amount this place is amazing. All tools are clean and the business is clean. Quality job done! read more

Don't bring a large party here! We went here and had an appointment for 2 hours. We got in and everything looked nice (like their pictures) but it felt awkward and robotic. There was one lady who always looked angry and judging her staff and when one made a mistake it looked like they wouldn't get paid or something. Just awful. I had a mani/pedi done along with my friends (was my sisters stag) and the nail polish didn't go all the way to the edge of the nail. My sisters nails weren't filed smoothly and her feet weren't scrubbed. You'd think for $50 plus the $8 tip they ask for they'd do a better job. The worst part of the whole experience was the "bride to be" asked to get a design on her thumb nails and big toe and they told us they didn't have time. This was surprising because they rushed us through and we were done 1/2 hour early. They tried to offer us a sticker that looked like something bought from the dollar store. Anyways, needless to say we will never go back! read more

The place could be so good, the interior is nicely done. However, it is always VERY rushed. This isn't my first time here and every time it's always rushed. If your looking for just a meh pedicure just to get colour on the toes, sure. But it's definitely not relaxing. read more

I live a four minute walk from this salon and really wanted to like it. I booked my first service about a month ago and was pretty indifferent about the experience. My pedicurist was pleasant, not a big talker, although I was there with a girlfriend so that could have played a factor as we were chatting a bit. The job itself was good. They use regular couches rather than massage chairs and they play rom coms on loop which I personally don't think contributes to a tranquil environment (my preference). Nonetheless, I would return. And I did. Today I booked myself in for a shellac mani/pedi, with paraffin wax treatment and added some nail art. I was pretty happy they could fit me in on such short notice. I came in for my appointment 15 mins early, they already had my station set up so I was able to sit down right away and start choosing colours. I wasn't sure what I wanted to do in terms of nail art so I had asked the girl who was seating me what they typically do. She said flowers (not my preference) so I chose to work with some of the jewels they had on hand. I thought I would get each service consecutively but it turns out they do them simultaneously. I was looking to kick back and relax but found it hard being that I was pulled every which way. Once we had started, I asked my manicurist what she thought would look nice for jewel placement and she did not understand me. She brought the girl who had seated me over to translate. I was told that I should have brought reference pictures and was not recommended anything. I thought this was quite rude so I said it was fine to not go ahead with the nail art. The poor manicurist took her phone out and we figured it out together. I wasn't too impressed with her translator though. She just seemed lazy and not interested. The total came to $105 after tax, before tip. I paid and left. Shortly after I had realized my rewards card did not get stamped. I came back and spoke to who I believe was the a manager (potentially owner?). I explained I had been in for a mani/pedi today and did not receive my stamps. According to their policy, if you get a "combo" it cancels out the stamps because you save $10. Very well, I asked that rather than getting two stamps, if I could claim one seeing that I still spent more money than I would have if I only booked in for one service. I was told no. I didn't just get a combo, I also purchased add-ons to my services and paid double the price of a full price manicure or pedicure. It makes absolutely no sense to not receive a stamp for this reason and is just bad business practice. Although the girls completing my service were nice enough, the front desk girl was inflexible and rude and the rewards program is a joke. I will not be returning. read more

I LOVE citrus!! Ive been to a lot of places and they do the best manicures! My hunt for a great nail salon is over, I won't go anywhere else! They have a great colour selection, friendly staff and a clean, modern space. Shellac manicures from here last so long, and look so good! Thanks for your great service read more

I do like this place but I'll explain my 2 star rating. Been to Citrus a few times since it opened last year. Clean, very nice decor and most of all because I can walk 2 minutes there from my apartment. The only thing I ever found so-so was the language barrier with the staff. But really, that's life here in metro Vancouver so who cares. If you're driving here, there's no problems with crappy parking as there's plenty out front, unlike Pure Nail in Suter Brook. Took my mother in law here to get a pedicure tonight. Pedicure was great, though I had to wait about 20 minutes before my pedicure started after my mother in law's even though I had an appointment for both of us. I'm just guessing, but they may have had a walk in before me and being understaffed on a slow Saturday evening weren't prepared, and didn't turn the walk-in away? They gladly accept walk-ins, according to their signage. I dont remember having this issue with my other appointments there. The wait itself wasn't bad as the girl doing my M-I-L's pedicure did at least get my foot bath ready and me and my M-I-L just chatted in the meantime. But what was weird was the manager stood watching the Sex and the City movie on the television while the staff worked, and I waited...if you're customers are waiting don't you jump in for a bit to help? Or offer tea/water at least and apologize for the wait? So what was her job exactly? Like the last reviewer (Jessica C) I am a fan of customer loyalty programs. I brought my stamp card with me tonight (pay for 7, get 8th free). However, when paying the manager wouldn't stamp my card. Why? Because they are having a "special" on their pedicures. Special price: $29. Regular price: $34. I was paying for both pedicures and I said OK well how about one stamp then for the 2 pedicures. She still said no. I paid for a friends pedicure before and got a 2nd stamp so that's why I asked. I agree that 7 full-price manicures & getting the 8th free is the same as what you'd save over the course of 7 "special price" manicures so it really doesn't make sense to do a 1 for 1 stamp. But if you consider that for one stamp I would have paid $60 and she still wasn't willing to do it...well that's not the greatest management policy or loyalty offering. Or if they've scrapped the stamp card all together maybe the language barrier got in the way of communicating it. It bugged me enough that I won't go back, unless Im desperate. And in that case I'll probably just slap a new coat of paint on my tootsies at home. So much for loyalty programs. read more

Had a pedi. Massage is very short. Nails look pretty good. I prefer a proper soaker tub with jets than just a bowl. Especially for the price. read more

Went in for a simple shellac polish change. Had been growing my nails for 2 months for a special event. She asked me if I wanted to keep the length and I said YES, please just file them square. Well, I guess that wasn't clear because instead what she did was cut all my nails off right down to the skin. They actually hurt they were cut so short. Then asked me what I thought. I was horrified. The nails look AWFUL and I told her. She didn't care. When I went to the front to pay, the lady at the front (owner I imagine) asked me how it went I again told them it was awful. She just shrugged and said $26 please! My advice is unless you want your nails to hurt and look ridiculous, you should go somewhere else. read more

Did my nails two times here and want to say that Customer services doesn't exist in this place. It is a very expensive spot with indifferent people who do not need your business much. They do not care about customers. They have a big TV and always show the same movie...every single day, many times a day... I had bad experience and my toes and fingers hurt for two days after visiting this place. Will not return and will not recommend! read more

I'm happy to have Citrus a 4 min walk away from my house :) It's bright and pretty inside, usually playing a rom-com on the large television. I've had a gel manicure done there as well as waxing services and was pleased with both. The waxing was well done and a bit cheaper than other places. You can often get an appointment last-minute here, though not always: it probably depends on what service you're booking. I've sometimes had a bit of a language barrier with the staff but they're always very nice and we get things figured out. I'm going with my bridal party for mani/pedis, should be fun! read more

I love this place! I usually just get a polish change (shellac) and the cost for removal and the new colour is $20! I don't do nail art or anything fancy, so I don't have any experience with that at Citrus. I've paid more than double that (for the EXACT same service) at other salons in the area! Also, I love the atmosphere there! It's so girlie and fancy and I love that they play the rom-coms. So cute :) read more

I've been to Citrus Nail Bar twice now and have not been impressed with the services nor the customer service either times. I did not feel welcomed into the environment at all. They did a mediocre job on my nails and I found it over priced for what I received. I got a shellac manicure, which only lasted me a week. I've had shellac before from other salons and it has lasted me close to two weeks long. Also I was charged for the removal of the shellac, other nail salons I have been too do not charge for the removal. I also did not appreciate that you must have an appt to get anything done, I had walked in once and they refused service claiming they were "too busy" when there was 2 nail techs just sitting watching tv. I would not recommend, you don't get your money's worth. read more

3 visits and two of them a disaster.. never again. 1st disaster was after gel nails .. they had bubbles in them and ended up flaking off after a day. I should have cut my losers then but a few months later I tried again...The second disaster they cut my cuticle so bad it wouldn't stop bleeding. They tried to just gloss over the fact there was blood everywhere and proceeded to try rubbing moisturizers in!! I left with a nine finger manicure.. but the worst of it was seeing them rinse their tools under a tap and pop them into small plastic bags and seal them. No disinfectant nothing. I was actually under the impression those little sealed bags were outsourced and came from some nail hygiene cleaning service or something. Never again. read more

I took my mom here for a girls' day mani/pedi for her birthday. She had a great experience - the lady working on her did a great job and was done quickly. The girl working on me, however, was another story. She didn't speak much english and wasn't very friendly. She did an okay job on my pedi, but totally butchered my mani. She cut my cuticles so much that they started to bleed (5 hours later, my fingers still hurt). She took so long to get stuff done that she skipped steps of my manicure. I had requested nail art on my big toes and she almost forgot, then did a shitty job. I will not be going back to this place. read more

Just got gel manicure + pedi combo. One of the cleanest and pretty nail bars that I have ever been to and some staffs were constantly cleaning. They have great selections of colour for both gel and regular polish that was great. It seems like they use new tools for each customers and I liked that. I highly recommend this place for events as this place is very stylish, does have those polish rack hanging on the wall like many other places so more picture friendly. Service I received was great, I am not a chatty person and the lady who helped me wasn't forcing a conversation which I liked. And obviously my nails and toe nails are super polished! read more

Two stars because the manicure itself was okay but the ambiance and customer service were awful. Jenny did my nails-make an effort to say hello and and at least ask how your day's going, no convo at all. I'd made an appointment but she disappeared after doing the work and didn't return or prompt anyone to let me know when done so I was literally sitting there for 15 minutes before asking if I was ok to go. I asked the receptionist if she could help with my jacket-response was you can carry it, it's not cold out. Seriously? I put it on and struggling, she did pick up one sleeve to help finally. Had a gc. She said the certificate didn't work-how is that possible. It's a hard copy signed by the owner with all their logo/branding on it. I bought it, thinking it would be a good gift. Finally prompted again, she asked the manager who said fine. Great. Now I get to leave. Not a good experience. read more

I am very disappointed and won't be coming back. I treated my daughter to a french manicure for her birthday and her experience was not good. First of all the person doing her nails did not speak to her once, did not even introduce herself or acknowledge her in any way. My daughter grew her nails out prior so that they would be a good length for the french manicure and the worker cut them way so short that she could no longer see the length of her nails when she turned her palms over. The worker cut her pinky finger when she was filing down her nails and her finger started bleeding. After this happened the worker spoke to someone in a different language, pulled out a solution and poured it over her cut, which my daughter was not expecting and it was stinging quite bad. She did not say she was sorry, she never spoke a single word. When the job was finished the worker just walked away and never came back. The next day the white part of the french manicure was already chipping off on several of her fingers. I contacted the manager to tell her how disappointed I was, I thought she should know, and she didn't understand english and said she would get someone else to talk to me. She left me on the phone for quite some time, and I was going to hang up. Next another person is talking to me, she told me that she knew what we were talking about because the owner had translated some of it. I told her the whole story and she just said that the girls can't speak english which is why they never spoke to her, and that it doesn't normally happen and that when I come back next time they'll do a better job! I told her I wouldn't be coming back. She just said she was sorry. I also told her I would be writing a review. In my opinion the right thing would have been for them to offer to give me my money back. read more

Very clean and great atmosphere compared to other nail salons. Smells amazing in there. They open the instruments in front of you. They don't use those swirl pool basins that are known to carry germs. They use a simple bowl instead that can be cleaned out. No massage chairs, nice couches and chairs instead. I always thought the massage chairs never made any sense at a nail place anyhow because you can't be moving around while they are doing your nails. I got a gel polish mani/pedi. They didn't use the drill so bonus points for that. They were very gentle and it looked great in the end. It would have been nice if it went a bit faster- it took over 2 hours. A lot of other places will have someone working feet and hands at the same time to speed things up but this place didn't have an abundance of help to provide that sort of service. Very good quality overall. read more

Three of us went for a nice outing. No eye contact from technicians, Rushed through and completed in 20 min a pedicure then with 25 min drying time and then told that they were not able to do nail art "too busy". Place was near empty by 3pm. Thanks but no thanks. read more

Barely scrub or soak your feet. The pedicure from start to finish is about 20 min. The staff is very short and not so friendly. Wouldn't go back or recommend. read more

I made an appointment for a fill for lash extentions. When I arrived she couldn't speak English very well (technician) and said she would give me a fill but only this time. She took me to the room, hung up my purse,etc. and left me lying there. When she returned she said her boss refused me to have a lash extention fill and would have to pay for a full set. So make your own judgement, I left and went back to my original salon and technician which gave me a fill. The place is very clean, but if you have a good salon that you are going to and are happy stay with them. I was sorry to have tried a new salon. Good luck to Citrus......they will need the luck if they operate this way. I had read the reveiws but didn't take the advice. read more

Terrible service! Mani and pedi combo in literally 26 minutes is quiet speedy! Have been rushed to leave the place and have been told to dry my nails at home. Really? Thank you, but never going there again. read more

My daughter bought me the mani pedi shelac package for Mother's Day. This package included a removal. I just called to make an appointment for myself and my mother in law to get a pedicure and to have my shelac removed from my toes. (I had already removed it from my fingernails myself). I was told that the removal was to be done in the same appt. I had nothing on my nails that day so there was nothing to remove. I am only asking them to do a service that has already been paid for and only 50% of it because I had already done my fingers. I have recommended many people to Citrus but will never again and they have lost my business forever. I should not have to pay $15 for a service that had already been paid for. They obviously don't care about there customers at all!! read more

Hi, I just wanted to let you know about the poor experience I had today at Citrus. We arrive approx. 5 mins late (our fault) but were greeted very rudely even though we apologized. This was my first time at Citrus but I've have plenty of pedis in the past and this was by far the fasted pedi ever. The associate (Jai) said she had to rush through b/c we were late but it honestly felt like just a polish change. When my friends Corinne and Karla and I wanted to have the same color all 3 associates seemed upset that they'd have to wait for the bottle. I asked for nail art (which is half the reason I get pedis) and she refused due to time! I paid $38 for a pedi and when my friend booked we weren't even told about the Anniversary promo so for $2 more we could have had a mani also! Very poor customer service. And when we asked about it she just said too bad and laughed it off. I was very upset with my experience here and just thought I'd share. We all live in the area and frequent Newport/Suterbrook. Thank you for your time. I would never go back or recommend this play to anyone. read more

Citrus Nail is literally the best and most importantly, clean nail salon that I've ever been to. I got my shellac manicure done and also a regular pedicure last Friday and I really enjoyed being there.I would recommend making an appointment because they seem pretty busy, but they still do take walk-ins! Their interior is amazing and very beautiful compared to other nail salons and I wasn't bored while getting my service because they played movies on the TV. Most importantly, the girl who did my nails and toes were amazing and she did them literally perfectly. They are very very clean and open the tools right in front of you, which other places don't. The most exciting part about here was that they had variety of colours that you could choose from and it was easy to find the right colour that I wanted. They literally provided more than 20 palettes to choose from! I would definitely go back to Citrus Nail and I would recommend it to whoever needs the best manicure or pedicure service. read more