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    City Home

    2.3 (151 reviews)
    Open 10:00 am - 9:00 pm

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    Great

    Great service and great team! Appreciate the help and the resolution. Javon and team!

    Headboard was not anchored together and the higher part would have fallen on my child if he was in the bed.
    Jeni D.

    While the showroom sales people and managers are amazing, the quality and delivery leave a lot to be desired. My sons bed tried to kill him, my sofa has scuff marks all over it, and our second chance delivery for my elderly parents would have injured them if I hadn't checked the bed first. The drivers drop and run as soon as they sense a problem.

    Sue H.

    I bought a dining table and chairs from city furniture on US1 in Cutler Bay. Salesman was very nice and helpful. Encouraged us to get the 3 year warranty so if anything happened to the furniture outside of the manufacturer or Store warranty, it would be covered. We did. Top of the table started lifting, service tech came out, took a couple of photos and said it was water damage and not covered. Don't waste your money on the warranty!!!!

    Adriana U.

    I love shopping at city furniture always happy with the quality. I recommend to all family and friends.

    After checking other places, I found just the right sectional at City Furniture. It was in stock and ready to be delivered the same week. The Drivers were on time and took good care with the placement. Love the fabric and the style with the deep seats. Looking forward to lounging in front of the TV in my new Sectional. Thank you City Furniture for this great experience!

    Jimmy G.

    Normally, I've had good experiences buying my furniture at City Furniture in Cutler Bay but over a week ago my wife and I purchased a mattress set and an adjustable bed for our home. The salesperson DK seemed like a seasoned salesman and he taught us into buying the adjustable bed. He gave us the pros and cons, the ease of monthly payments and that it would be set up for me at no cost. We made sure that the mattress would be delivered for free, meaning, dropped off without set up, but the adjustable bed would be set up. We waited almost a week to receive the items and when they came in they just dropped off everything and said they had no record about setting it up. Calls were made but finally no resolution. They left without the set up and I was left with a heavy hunk of bed in my garage. I called DK the salesman and he swears he never said that it would be set up for free and that it would be $59 for the set up. He asked me to arrange it with customer service instead of owning up to his mistake and help me expedite this. Customer service said they would call me within 24 hrs to set the appointment and never did. I called DK at City Furniture Cutler Bay and asked for my credit card in order to make the arrangement with the set up. He called to say it's for Tuesday but never gave me a time of frame and he said he would call me back. He hasn't. I sent emails and still no response. When you work on commission you have to have two faces, the seasoned friendly emphatic salesman and the real you. His real face doesn't seem to be a good one. He never owned up to his error nor offered a fair solution and I'm still waiting for the bed to be set up. I will put a new post to let you know how this was resolved. Stay tuned!

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    6 years ago

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    7 months ago

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    10 months ago

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    1 year ago

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    Caitlin M.

    Thank you for choosing us, we appreciate your business!

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    1 year ago

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    4 years ago

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    4 years ago

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    6 years ago

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    2 years ago

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    8 years ago

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    1 year ago

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    2 years ago

    The delivery was the worst as a matter of fact they broke up one of the dresser and now I am trying to file a claim

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    6 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    Kate F.

    Thank you for choosing us, we appreciate your business!

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    3 years ago

    My drivers were very courteous mr barstools arrived perfect and got many complements. Loved my furniture, will recommend.

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    6 years ago

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    5 years ago

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    Page 1 of 4

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    Review Highlights - City Home

    The manager, Javon, made the experience not only enjoyable but fun.

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    Ross Dress for Less

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    (9 reviews)
    1.4 mi
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    Me and my family went to the ross store in culter ridge malll to look for some shoes and as soon as…read morewe walked in the front entrance the loss prevention peson stared following us. When I went to look for another pair for family the loss prevention person stared at me when I was looking for a bigger size for my family. He had stop and followed me on every aisle. When I stop and look at him to ask him why was he following us , he then walked away and got on the radio. That when he had peek around the aisle I was putting on the shoes to see if my family liked the shoes so I could buy them. When looked up I saw him looking at us then the moment he noticed I was looking at him following and staring he had turn and walked back to the front. Then is when another loss prevention person came and started doing the same thing. At that point I was ready to just leave the pair of shoes that my family had wanted because I felt like we being harassed and followed by the loss prevention people. However my family had convince me to look for a pair of shoes and we went to the mens side to look for some shoes for me. That when we noticed another loss prevention person following us on each aisle. When I ask the female loss prevention how may I help you she came around the corner and was like is anything wrong , I asked her why is her and the other loss prevention people following us she was like oh sorry and I ask for her name told me her name and the other guy name then walked away. When we were walking to go to the checkout line it was a third loss prevention guy looking at us as we was walking to checkout . Then ask for the number to corporate the cashier point to another employee and told me to talk to them. When I brought the incident to the other ross employee she was with another loss prevention guy and when I telling them what happened they did apologize for the others loss preventions employees. However I don't think it was right for paying customers to get treated like me and my family to get followed and harassed by those other loss prevention personals. I am thinking filing paperwork. But I want to talk with someone from the coproate office first. I called twice and got no answer. So I will be calling tomorrow or next week.

    Usually on a Tuesday for senior discount the Ross stores are layered with people but this was not…read morethe case today. It also looks like stock has been depleted and not being restocked. I did find some interesting garment items that I have not seen in other places. The unfortunate issue was that the ladies dressing room had no a/c which made it not so great to trying on clothing. The cashier was funny when we asked for our senior discount and when asked to guess my age she was about 20 years younger, very flattering. I hope this will not close as they were and have been one of the better stocked and viable stores.

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    Ross Dress for Less
    Ross Dress for Less
    Ross Dress for Less

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    Badcock Home Furniture & More

    Badcock Home Furniture & More

    1.6
    (75 reviews)
    0.7 mi
    $$

    We bought a brand new massage chair from here from a guy named Cesar last month. It was delivered…read morethe next week and during the delivery the movers placed customer service on speaker phone and asked if anything was damaged or if the furniture was working properly. They rushed me to check over the massage chair and I felt uncomfortable saying anything but "everything is fine" while two strange men were breathing down my neck and clearly in a rush to leave listened to my customer review over the speaker phone. The delivery men left a total mess all over my neighborhood- packing materials and papers were all over my lawn and down the street throughout my neighbors' yards. I can't understand why these men didn't feel obligated to pick up after themselves. It was incredibly rude, lazy and unprofessional! Later on the same night, after having some proper time to use the massage chair we noticed that one of the airbags in the arms was not inflating properly. We had to call the store numerous times and they finally agreed to send someone out to have a look. Unfortunately when a delivery or a repairman from Badcock makes an appointment you have to spend the whole day waiting for them at home each time which is quite an inconvenience because you do not receive the the time frame for which to expect them until the evening before. The delivery man showed up with no tools and used one of our forks to open the zipper to open the chair and look at the airbag. He took a picture and left with no explanation and there was no follow up. We have been calling the store and customer service back and forth to get some answers to what they are going to do for us. So far we have had to call and chase them up and they seem as though they couldn't care less. We called Cesar several times and he told us we have to sort out the issue with customer service ourselves as there was nothing he can do. We called customer service and they told us they are still waiting on a report from the repairman. I can't imagine he will have anything more to say than "I opened the zipper with the fork and the left hand airbag isn't inflating properly" so not sure why that is taking him over a week to write that? We are still waiting for a resolution or even an answer. After being fed up we asked about a refund as we haven't even had this chair for a month and they said a refund wasn't possible at this point and that nothing can be done until the manger "John Torres" comes back to work. We will see what he has to say (if he ever calls us). I highly recommend you purchase furniture elsewhere because if there is any problem be prepared for incredibly poor customer service and workers who just don't care and give the impression of being incapable to do anything to help you. We have bought thousands of dollars of furniture from this store and I have not felt like an appreciated customer. They have lost me as a customer and I will not be returning in the future as I feel they do not deserve my money anymore after seeing how they handle problems with their defective furniture. EDIT: We were finally contacted by someone who was able to help us replace the chair which now works, thank you.

    The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

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    Badcock Home Furniture & More
    Badcock Home Furniture & More
    3 weeks old and this is how the furniture holds up to a cup of coffee and a paper plate of spaghetti! What cheaply made finish for $2500

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    3 weeks old and this is how the furniture holds up to a cup of coffee and a paper plate of spaghetti! What cheaply made finish for $2500

    City Home - furniture - Updated June 2026

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