We bought a brand new massage chair from here from a guy named Cesar last month. It was delivered…read morethe next week and during the delivery the movers placed customer service on speaker phone and asked if anything was damaged or if the furniture was working properly. They rushed me to check over the massage chair and I felt uncomfortable saying anything but "everything is fine" while two strange men were breathing down my neck and clearly in a rush to leave listened to my customer review over the speaker phone. The delivery men left a total mess all over my neighborhood- packing materials and papers were all over my lawn and down the street throughout my neighbors' yards. I can't understand why these men didn't feel obligated to pick up after themselves. It was incredibly rude, lazy and unprofessional! Later on the same night, after having some proper time to use the massage chair we noticed that one of the airbags in the arms was not inflating properly. We had to call the store numerous times and they finally agreed to send someone out to have a look. Unfortunately when a delivery or a repairman from Badcock makes an appointment you have to spend the whole day waiting for them at home each time which is quite an inconvenience because you do not receive the the time frame for which to expect them until the evening before. The delivery man showed up with no tools and used one of our forks to open the zipper to open the chair and look at the airbag. He took a picture and left with no explanation and there was no follow up. We have been calling the store and customer service back and forth to get some answers to what they are going to do for us. So far we have had to call and chase them up and they seem as though they couldn't care less. We called Cesar several times and he told us we have to sort out the issue with customer service ourselves as there was nothing he can do. We called customer service and they told us they are still waiting on a report from the repairman. I can't imagine he will have anything more to say than "I opened the zipper with the fork and the left hand airbag isn't inflating properly" so not sure why that is taking him over a week to write that? We are still waiting for a resolution or even an answer. After being fed up we asked about a refund as we haven't even had this chair for a month and they said a refund wasn't possible at this point and that nothing can be done until the manger "John Torres" comes back to work. We will see what he has to say (if he ever calls us). I highly recommend you purchase furniture elsewhere because if there is any problem be prepared for incredibly poor customer service and workers who just don't care and give the impression of being incapable to do anything to help you. We have bought thousands of dollars of furniture from this store and I have not felt like an appreciated customer. They have lost me as a customer and I will not be returning in the future as I feel they do not deserve my money anymore after seeing how they handle problems with their defective furniture. EDIT: We were finally contacted by someone who was able to help us replace the chair which now works, thank you.

The Badcock experience... where do I start! My experience from the sgopping experience in the store…read moreleft me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the bling leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Coolest store ever! Owner's are so cool and hip. Love the cosy feel of the store. Highly recommend…read moreit!

I love all things vintage . Great selection, great location but when I went to the Falls yesterday…read morethey was gone : ( Where did you go?

Moved across country and had a big empty house to fill. Alex is the absolute best. Met us a couple…read moretimes and was very patient going through a million options. No pressure at all. Knows everything there is to know and more about furniture. For the quality, his prices seem very reasonable. Furniture that will last - not like some of the big box stuff. Got it all delivered today. Alex and helpers set everything up and made sure there were no wobbles or anything. Everything looks fantastic. Can't recommend enough. Probably one of the best shopping experiences I've ever had. Thanks Alex!

Don't go with the rest when you have the best. We were in the market for a solid wood dining set…read moreand server. After seeing several of the local major chains selling particle board and veneer over particle board sets which would not last as long, we found one we really liked on a website. After seeing the Woodworks website and wanting to support a local business, I contacted Alex the owner and asked if he could beat the price I saw on the website. Not only was he able to beat their price. He ordered it directly from the manufacturer (which is what a large chain would do) and delivered it. The set is beautiful. When in the market for more furniture in the future, we will definitely do business again.

Went in to look through and compare a couple of TV options. DId some initial looking with some…read morenotes. Plenty of options as most displays should. We could see the prices are comparable n competitive to other retailers. Jonathan professionally approached us and introduced himself simply offering support for any questions we may have. We continued and after some more notes, we approached him and he facilitated information, answers, and experience. In the end, we decided on 2 TVs, personal upgrade interest. We also took advantage of an incoming need of a mattress and asked Jonathan to assist. We narrowed down and selected a purchase. Unfortunately, the item was erroneously showing as in stock but actually not available. Jonathan made all efforts to locate and facialte a replacement that met our needs. I chose an alternate option as it was for a non-local location use and had to acquire at that other city location. We asked him to update and refund that purchase and again he diligetnly supported the refund transaction. Our alternate choice was not reflective of Jonathan's service, salesmanship, or of Brandsmart. He was always professional, honest, and very communicative even after hours to ensure we were satisfied.

I bought an electrical hair clipper which I thought was new. It did not work. It was defective or…read morewas used but sold as new. I thought I was buying a new and therefore working item. It was packaged and sold as a new item. The following day I tried to return the defective or used item back with my receipt. To my surprise, I was refused the return by an employee, Angel Vasquez, who stated he was the Brandsmart USA (located at US-1 and SW 159th Street, 16051 S Dixie Hwy) South Dade manager. He accused me of using the item and declined the return of the defective or used item. Luckily it was worth less than $20. Can you imagine if it had been a $1,000+ TV or other expensive item. Do yourself a favor and avoid shopping at Brandsmart USA stores. First return ever and worse experience. It's disappointing that a store like this would, first off, sell defective items or used and try to sell like new. Does not provide the opportunity to even hear the customer's report. Simply shuts the opportunity to either replace or return the item. It is truly concerning that we have stores like this stealing from consumers.

I love DD's period, but I feel like this location specifically can do better. They have the best…read morelocation and lots of customer but the facility isn't kept clean or well organized. I know it's hard to deal with customers that leave stuff around but they can up their game. Also, some of the staff is friendly but there's others that are rude. I had one of them roll their eyes at me after I asked a simple question. Other than that, you can always find awesome deals at any DD's locations.

This store is very similar to a Ross dress for less. With some great clothes, accessories, and…read morethings for your home at a wonderful price. This location was organized. They don't have a big variety but it was ok. The lady in the fitting room was angry at the customers and with no manners at all. The fitting rooms were small but clean as well as the restroom. I will still go back because of their good product and prices. Esta tienda es muy similar a un vestido de Ross. Con ropa, accesorios y cosas excelentes para tu hogar a un precio increíble. Esta ubicación estaba organizada. No tienen una gran variedad, pero estaba bien. La señora de la sala de pruebas estaba enojada con los clientes y no tenía buenos modales. Los probadores eran pequeñas pero limpios, así como el baño. Todavía regresaré debido a su buen producto y precios.

One of my favorite things about Artistic Elements is that they feature so many different designers…read moreand companies that you will never find anywhere else! The owners of the store Katya and Drew have impeccable taste in selecting very unique pieces. I have worked with various design firms in the past and ended up with projects that looked cookie cutter and typical builder home. Artistic elements design capabilities are truly unlimited to my experience. They have helped me with things like redoing an entire room to adding cool pieces to my existing decor to reframing van old art piece. I'm so happy to work with the firm that actually listens and able to bring my unique vision to light. Highly recommend them. Arina

I always came in for custom framing. And they have the best accessories selection. But now I was…read moreable to order wallpaper and rugs for my condo. New owners are great!

Cauley Square is such a vintage old school type of area. This is right in homestead by US1…read more Super cute vintage shops and everyone is very sweet everywhere you go. The shops are in little houses and each one is filled with surprises! You can find collectibles, clothes, shoes, jewelry, and more! They even have a Tea Room which makes some really great food. Highly recommend to anyone to come check this cute part of town out!

Take time to spend the day or a long afternoon here. A hidden gem of Miami & S FL. Park and meander…read morethrough the winding paths. Great little area and lovely small businesses to shop, browse and grab some food. I love the book store! The tea room is lovely also. There are some antique stores & mystical shops. Beautiful and parklike setting, especially near the tiny little church in back. I have been quite a few times and always look forward to returning!