I had a great experience at City Furniture in North Miami. The store had a wide selection of furniture and everything was clean and well organized. It was easy to browse and find what I needed without feeling overwhelmed. What made the visit stand out was the service from Arnaldo Solis. He was friendly, patient, and very helpful. He took the time to answer my questions and helped me find the right pieces without any pressure. He really listened to what I wanted and gave honest advice. Thanks to Arnaldo, the whole process felt smooth and stress free. I would definitely recommend this location to anyone looking for quality furniture and excellent customer service. read more

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On Saturday, we went shopping at City Furniture for a new desk for me and a huge mirror for my daughter. My current desk has outgrown its use, and I need a desk with drawers. This store is huge with lots of cool merchandise including living room, dining room and bedroom sets. They also carry outdoor furniture and accessories. In case that's not enough, they also have a huge mattress department and accessories for the home like lamps, vases, mirrors, office furniture, and artwork. They have much nicer merchandise than they used to, which is a big plus. We found what we wanted on our own, even though we were followed around on and off by a saleslady, who was running after other customers. We had to wait for her to return. There was a very nice, calm salesman by the name of Arnold, who was not busy and could've waited on us, but she came running back to us, and he had to leave. Then she left again. When we asked where the mirrors were, she said they were scattered all over the store and left. So off we went by ourselves looking for the mirrors. The sales lady that "worked" with us seemed to be brand new and had maybe 1 day of training. We knew more than she did about her job. She had to call Blake, the nice helpful and patient manager, to answer our simple questions. He was very busy but was still very polite and professional with us as he could see the problems we were encountering with the saleslady. She was so worried about her commission that she couldn't think past that. She didn't even know how to write up our order and struggled with that. She was taking up our Saturday afternoon with her lack of knowledge and experience, and we were getting annoyed as we had a reservation to get to. We picked out my desk and the mirror within 1/2 an hour, but it took her another 1.5 hours to write it up! We are waiting for delivery in 2 more days and pray that everything will be in excellent condition. If not, there will be an update. read more

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My boyfriend and I walked into this location and felt we were treated with a discriminatory attitude because we're a young couple. I wish I could remember the guy's name but his dress pants were so tight the seams were going to burst so you may see him there. There's no reason to have a weird superiority complex just because we're not the typical everyday client. He seemed annoyed at us the minute we walked in when we simply asked to see sleeper sofas. As my boyfriend and I were briefly discussing how we were going to place the sofa in our apartment he left us there unassisted to go assist another person and never came back to us. This place wasn't busy at all but I had already picked up on his terrible attitude and energy prior to this. Little to his knowledge I have a City Furniture Card and ended up buying the sofa we wanted online through chat with someone who actually deserves the commission. A good salesman will always find a way to convert a client into a buyer no matter what you may assume of them. Shame on the salesman, you don't even own the store, step your money up and work on your character. I own a very successful business. I don't take kindly to being discriminated against in a simple furniture store. City Furniture should vet their salespeople better so future/returning clients aren't made to feel uncomfortable while shopping. read more

Great service Luis was wonderful he took care of me I Will definitely be returning in the near future. Whats great about it is drivers were on time and very polite thank Herold and Herbie for taking care of the product and making my experience was a great one. read more

This is a continuation of my last review after one of the supervisors from City Furniture asked me to email more details. I hoped this meant they were willing to fix things, but ultimately, nothing was resolved. They made it clear that no one can override their rigid, computerized discount policies--even when it comes to damaged items. We spent thousands of dollars and expected some respect and loyalty. Instead, we're left feeling disregarded and frustrated. If you want a furniture store that values its customers, I strongly recommend looking elsewhere. read more

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I'll never recommend this place at all ! After spending thousands of dollars plus was trying to purchase another couple thousand dollars on another piece of furniture and being given the run for 3 days straight was ridiculous, tiring, unnecessary and down right unprofessional. Furniture available one place but then the next it's not available.... Then the furniture is "supposedly" available an hour away then that location is ready for me to pick up just to drive all the way out there and be told furniture isn't even there yet . Wasted 3 days shopping, purchasing (paying !!!!), waiting and getting the run around with no resolution besides a "used" mattress is not right . I wasted money and time traveling and days with no furniture because of them . **Went elsewhere and spent good money with a better company and customer service !!!!! read more

Lina was very helpful and attentive I love her as my associate will be coming back! I bought us a Catalina couch

We purchased our sofas and seemed happy at first . Sadly we wrote a review before we started facing obstacles. our sales lady viveka even gave us her cell . When we tried to ask for her help she was not helpful at all and then did not even answer our calls ! We received our bill before we even got the sofas , then when they arrived they were broken !!!! We feel extremely disappointed in City Furniture read more

Worst Customer Service and Shady Practices - Avoid City Furniture at All Costs I cannot stress enough how terrible my experience with City Furniture has been. I've dealt with countless furniture stores over the years, but this company has set a new low for customer service, reliability, and professionalism. If you value your time, money, and sanity, stay far away from City Furniture. Incident #1: I bought a couch that came in three pieces--two side pieces with motors requiring power sockets and a middle piece that was supposed to connect the motors. Instead of providing the correct cable to connect the motors, City Furniture sent the wrong cable. The technician who installed the couch confirmed it was their mistake and told me to open a dispute to get the correct cable. What followed was an exhausting two-month ordeal of being ignored, passed around, and treated like my time didn't matter. When they finally responded, instead of just sending the correct cable, they decided to replace the entire piece--unnecessarily complicating the issue. They scheduled three deliveries, didn't show up for any of them, and eventually, I gave up entirely. Incident #2: Against my better judgment, I returned to City Furniture to purchase an additional piece for the couch to make it larger. I explicitly told the sales representative, Arnaldo, about my prior nightmare experience, and even he admitted that City Furniture is infamous for having "the worst customer service in the world." He promised me that this time it would be different. He assured me that the new piece could be delivered before the 18th, which was my only condition for the purchase. Of course, they didn't deliver on time. I was forced to reschedule for the 24th with a delivery window of 9 AM to 1 PM. On the 24th, at 9:10 AM, I received a text saying the delivery was canceled because they were "missing a part." I called, texted, emailed--every possible means of communication--only to be completely ignored by everyone at City Furniture. I requested a refund, but because I paid in cash, they outright refused, claiming that refunds are not possible. Not only is this ridiculous, but it's also borderline theft. The Cherry on Top: Twice, I received calls from a representative named Harry from their social media department. He promised to resolve the issue if I deleted the honest review I left about my experience. Yes, City Furniture cares more about covering up their failures online than actually addressing them. When I refused to delete the review, Harry told me I'd have to "deal with it" and reiterated that I would not be getting a refund. City Furniture is a disgraceful company that thrives on deception, disregard for customers, and empty promises. Their lack of professionalism, broken delivery commitments, and refusal to issue refunds demonstrate an organization that cannot and should not be trusted. Do yourself a favor: shop elsewhere. Any other furniture store will treat you better than City Furniture. Spare yourself the wasted time, frustration, and money. read more

Salespeople agree to take old mattress since I bought an new mattress from city furniture. Delivery was one week after the day I purchased the mattress. Then delivery was delayed then employees refused to take old mattress. Went back to store to return new mattress since I have no way to dispose old mattress. Manager JC offered me money to have someone to come pickup old mattress. That was not what I agreed he said he refused to refund me. So now I'm left with a old mattress blocking passage to my bedroom since delivery men just placed it in the middle of the door way. I recommend not to shop at city furniture since there are many more established retail stores that are possibly better serving you. I refuse to shop at these stores again. You have been warned. read more

City Home - Mattress in doorway - Furniture Stores Near Me - North Miami Beach, Florida

Updating this post due to the response from CityFurniture. See my response to City Furniture below. Response to City Furniture: I understand the logistical and supply chain issues between ports, container availability, and increased freight costs. The customer service experience I received is atrocious. I spent $2,000+ at City Furniture and my furniture was delayed on three occasions. The least City Furniture can do is have a member from their team contact a client to inform them that there furniture delivery is delayed. I did not receive an email or phone call regarding the third delay + the logistical/supply chain issues referenced for the delivery of the furniture to the USA do not effect the delivery of furniture from City Furniture's warehouse to my residence. Delivery time frame was scheduled from 9 am to 12 pm and the furniture was not delivered until 3:13 pm. From the beginning to the end City Furniture botched my order and lost a customer for life. Original Review: Do not purchase furniture from City Furniture. Customer service is horrid. On 5/30/2021 I purchased $2,192.89 of furniture and I just received the last two items - Miami White Glass Console Table Top and Base SKU 5180246 and 5180248 today. The original scheduled delivery was June 21, 2021. On June 9 I was notified that the top and base would not become available until July 8. Then I was notified in late June that the top and base would not be available until late July. I checked the status of my order on the City Furniture website and the website then advised me that my top and base will not be available until the beginning of September. I received no communication from the City Furniture team that my furniture was delayed for a third time. To make matters worse my delivery was scheduled for today between 9 am to 12 pm and City Furniture did not deliver until 3:12 pm. read more

City Home - Furniture Stores Near Me - North Miami Beach, Florida

Great service . Very professional. The entire experience was great from Jonathan the sale person to the delivery driver !

Buying something in this store is hell! I'll start with the fact that they had an online promotion and I ordered a sofa in the online store on Sunday. It's worth noting that in my personal account the order date is indicated not as August 4, but as Monday, August 5. I found it strange that no one contacted me about the delivery and wrote to the customer service. They said that the normal processing time is 48 hours. I thought that this was an abnormal processing time for an online payment. Because if something had gone wrong (as usually happens in US service. Something always goes wrong here) I would have been left without a sofa and this would have lengthened the waiting time. So I decided to refuse the online purchase and went to the store. In the store, all the sellers were following me like they were stung, hoping to sell me something. Naturally, I knew what I wanted, but there was no discount anymore. I said, give me a discount and I will order from you. I think this is fair because I already tried to do this and the order was not completed due to no fault of mine. They said. then the promotion has already ended and it is not their promotion but the online store's. I still tried to negotiate with them and they offered me a 7% discount to which I agreed. they placed an order. I paid with the same card as online!!!! they did not process payments from one system. Then they brought me some strange device and not a regular tablet as they have. the payment went through. of course, I was indignant why this system does not have the name of the product or any data allowing to identify the connection with the store. the receipt was still printed out for me and also duplicated by email. then the manager from the online store called me although I had already cancelled the order. I tried to knock out the discount I deserve. I sent her the receipt and a screenshot from their account about the purchase earlier, but she asked for a screenshot from my bank! from my bank, Karl! seriously? firstly, I did not say that the money was charged off. I did not send anything. my husband's card. I am not going to burden him at work with problems where the money went and where it returned. in the end, the manager stalled. I received a notification from the store that they contacted the administration of my building and there is no time in the schedule for the next day. This is a lie! Because I came to them and they said there is time from 1pm until 4 pm. Yes, it was possible to make the delivery the next day, as I wanted. The store said it was possible. I decided to change the delivery time in the account myself, but now it is not possible to do at a time when there are windows in the schedule of my condominium. City furniture, damn it, where is my discount? Where is my delivery and where is my sofa? This is disgusting! Do not make an online service if you can not do it. Since the order was online, to attract attention to this problem, I will put the same reviews on all your stores in the Miami metropolitan area. Several years ago I bought a desk from you that I was not able to check during the time that you give for checking. It was packed and stood in the hallway due to the impossibility of arranging the furniture in place. Time passed, I opened it and the table was damaged!!! I kept it for myself. A nightmare! I move almost every year and change furniture often. Even Ikea has better service! I also want to add! Where do your managers from online stores call from? From toilets? The connection is always very bad and I can barely understand what they are saying! I want to make an update. They refunded me the price difference. That's good) That is, they gave me the discount I mentioned earlier. In the end, I was able to negotiate delivery. The company uses modern technology and automation, which ultimately does not always simplify the process and benefit customers. A complex system of coordinating windows for unloading in home associations. In my case, they found the phone number of my condo on the Internet and could not get through. this is possible. In fact, the phone number of the elevator service is different. I was able to get through there in one go and make an appointment. City Furniture wanted a direct confirmation from them by phone or email from them. Personally, I had to manually match what delayed delivery to my address. The managers work remotely, which I consider unprofessional, because they either have a bad connection or extraneous sounds / conversations in the background. Positive things: I like their selection and options read more

City Home - Online receipt. I won't attach here original store receipt - Furniture Stores Near Me - North Miami Beach, Florida

Unfortunately, more of the same from this place. I only wish I had read and considered these reviews prior, because they matter! It is painfully obvious City Furniture is deliberately scamming customers. Yes, they are intentionally misrepresenting products on their showroom floor. We bought 2 console tables. The first delivery attempt arrived with two console tables that looked nothing like the one on showroom. In addition, each table arrived with clear defects/repair attempts. They scheduled a 2nd delivery and what a surprise....the two tables were vastly different from one another! Yes two completely different tables. One table table had a very rough and grainy top and the other a very smooth top. And again, neither table looked anything like the one on showroom floor. After countless hours on the phone, they decided you know what? Sorry no refund. Why? Because according to a puppet from their Tamarac corporate office, no two tables are alike and will come with unique markings. You see...this is precisely how the scam is set into motion. This puppet believes that by simply saying silly little phrases, like "unique markings" that City is now completely absolved from any wrongdoing. As though, I went into their warehouse and purposely chose defective and completely different items from the one I thought I was buying. This Tamarac puppet knows damn well this is wrong and that if it were her or her parents on the other side, she'd be outraged. And guess what...the tables with the "unique markings" aka defects/repair attempts are still at our house and no one has bothered to call and schedule pickup? They are simply hoping we will go away. Sorry, but we're just getting started. read more

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It was my first experience with you (HORRIBLE). I bought a table with 6 chairs. The first 6 chairs, I received them all with scratches (CLAIM NUMBER 01230591) The table base was broken (CLAIM NUMBER 01251549) I went to the store to find a solution! The salesperson Nicholas helped us a lot, always looking for a solution. But, the Store Manager: Juan Palacios, really treated us very badly, he never wanted to help us, without respect, as if we were malicious, when I am paying for expensive products and I just want them to arrive in good condition! Terrible customer service from Store Manager in North Miami, Florida .. He told us that to receive a product in good condition you have to pay an extra 150 dollars for "Delivery". So if you send "free shipping", the products won't arrive properly? It is assumed that if I buy something new and quite expensive, it should come totally perfect. How am I going to have to pay extra money to buy something new? I made an exchange for 6 new chairs, more expensive item, and yesterday I received again 3 chairs with scratches and one chair does not have 2 bases. Without their boxes, all the chairs already assembled and scraped. The trucker was embarrassed, he also took the photos. This is incredible! When I pay for a new product, I expect to receive a 100% brand new, quality-controlled product.) Thanks Fernando read more

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Good customer service! I was greeted as soon as I walked in, taken right to the areas I needed. Salesman was patient. Delivery was on time. read more

I will give 0 star if I could. We ordered almost everything for the living room and bedrooms in an apartment from City Furniture. When they delivered on 11/15, the guys did such a lousy job. One of the sofa legs was wobbly and the screws fell the next day, it is a sectional sofa, they did not even hook the two pieces together. The worst part is, they left a deep scratch on the marble floor and a mysterious black piece glued to the floor, which we just spent $1300 to polish. Since we do not live in the apartment, we did not find out until the next day. When we reported the damage to city furniture, they kept telling us the damage has to be reported within 24 hours from delivery and refuse to be responsible for the damage. Again no one has told us about this 24-hour policy. Every time you call the customer service, it is at least a 45 minutes wait until you can talk to a live person. Stay clear, I will never buy anything from City Furniture again. We should all boycott this company. read more

City Home - Scratch on the marble floor - Furniture Stores Near Me - North Miami Beach, Florida

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Placed my order and waited patiently. Order was delivered broken. Waited again for new pieces. They sent the wrong pieces. Also broken. Everything was returned to delivery drivers. However we were still billed $1,890. City furniture refuses to help or return calls. They scammed us out almost $2,000. Do not order from them. Take your business far away. We even tried coming into the corporate office and was turned away. After leaving first review on Google I was I got a response saying to email them so they could help me. Which was actually false when I emailed me. All they could say was their hands are tied. Sty far away! Message me privately for all pictures videos and details. Looking to hire an attorney this week. read more

City Home - Furniture Stores Near Me - North Miami Beach, Florida

I recently went to this City Furniture with the family to find a bedroom set for our baby to be. We were greeted by Patricia as soon as we walked in and she welcomed us with an hola and a smile. Patricia brought us into the nursery section and I wasn't sure if we were in City Furniture or the Ritz Carlton. The elegance, the precision, and craftsmanship of this furniture was breath taking. Patricia helped us land on Kenilworth Light tone collection which will surely start our baby off as the most spoiled of all in the land. What a delightful experience. 5 stars read more

This City Furniture is conveniently located off the highway. It has its own spacious parking lot. The store was not so bright but was clean. The layout was cluttered with no open paths to walk or view options easily. The service was polite. However, most of the furniture we were shown was not what we were looking for so we went elsewhere. read more

City Home - Furniture Stores Near Me - North Miami Beach, Florida

Caitlin is a fake account they use to make readers believe that they are trying to address the issue, but they do not respond to emails and other customers have the same issue. Stay far away from this company. These people are liars and thieves. Not having the parts and then not providing a percentage of what you paid for the extended warranty based on how much time you have left is effectively theft. read more

The service we have received it insulting and awful. We have been promised delivery every day since Monday. We received text and/or phone call every day committing delivery tomorrow. We wait every day. The driver called on Wednesday to say he is coming in 10 minutes. 2 hours later he yelled and insulted us when we call to ask what happened. We have begged, asked, complained-no answer. The salesperson Eric who sold us over $4K has not had the decency to call us back. The saga continues. No chair, and no response. Don't give your money to these people. It is unimaginable to be ignored this way. I have 12 names of different managers/account representatives/escalation team leaders who ALL gave me the same answers: tmrw. Lack of customer care and consideration for the time and frustration makes you feel totally abused. read more

Stay far away! Worst customer service !! No one answers the phone. My furniture broke the day they dropped it off. They always tell you they're going to call you back and never call back. It's been 5 months of dealing with this nightmare. *** i originally gave this a 1 star, but after I left this review; Kari, from their customer service line, called me and LET ME TELL YOU, a total breath of fresh air. The most competent person I have dealt with through this whole process. This specific location has been such a nightmare to deal with but Kari was helped a lot and made me feel listened to and understood. Thank you Kari, for not just telling me you'd call me back. read more

They sold our furniture to someone else and wanted to give us floor samples and took away our free delivery and said we had to pick up the furniture. Fabio the salesperson in Sawgrass lied and said they only ship in Florida but when I went online they ship domestically. Buyer beware!!!!! read more

City Furniture customer care Ms Scott reached out to me to discuss my issue with the piece of furniture and the situation from my previous review. She was very helpful and had approved an exchange for another item. Demonstrating that City Furniture do stand behind their products! Unfortunately we weren't able to find a comparable item to replace the one we had bought. Nevertheless their effort to help was appreciated. The sad part is that we have to keep this kind of defective product. However they did try. Thanks read more

Please read: City Furniture on 826 has the Worst customer service and even worse warranty for their products. This people really have no interest in anything that involves customers satisfaction. I regret greatly spending almost $2000 in a sofa. Sofa was damaged, the only thing that they could do more me was to order a piece that took 5 weeks to arrive to then have to wait 2 more weeks for a technician to come to my home where the broken recliner is, to then break the news to me that the piece the ordered isn't the one they wanted. Now, after hours over the phone spent. Countless phone calls made, dealing with the most untrained staff I've seen in my 21 years living in this city, they will send me a new sofa and that's it, even after I've been living with a broken electric recliner for almost 4 months after paying full price AND purchased a 3 year warranty package that cost me over $150 extra. Thank you for reading read more

City Home - My Not so attractive piece of Furniture - Furniture Stores Near Me - North Miami Beach, Florida

I had an excellent experience in the purchase I just made at City Furniture thanks to the kindness of the seller and the price and quality of the furniture read more

I purchased a server and two nightstands. The server arrived with misaligned hinges and the delivery man put me on the phone with customer service who offered a $75 store credit for me to use if I got the doers fixed myself. That was fine since I have a handy man. They did not mention that I could not return the unit if I accepted. A few days later the same unit gave me splinters and then I noticed other areas where they touched up the paint around the server. Not one person mentioned that once they deliver the furniture it can not be returned. Beware of the small print. Update: I did receive a call from City Furniture and they are allowing me to exchange the items. It took this review to get helpful attention, but they came through in the end. read more

Worst experience I've ever had with any company in my entire life. Over 25 calls to customer service to get a sofa delivered and I still had to pick it up myself. Not only that, when I went to pick it up they gave me the wrong pieces and then wouldn't come to replace the incorrect piece for 2 weeks. They were even 3 hours late when they finally brought the correct one. No one in the company even pretends to care or said they would do anything to make this right. There are too many furniture companies in the world to give this one your business as they don't appreciate it. Shop elsewhere! read more

Don't buy at city furniture. + don't buy the warranty that they are selling ... is All scam . Just don't spend your $ bc if anything the will sale you bullshit!!!! Save time and $$ read more

So disappointed terrible problem with the Colombian FELIPE OSPINA Gross benefactor 20 day to deliver the purchase that I pay in cash I buy new model king bed with mattress bedside table all the collection monroe everything got scratched Ido not recommend that you go to buy specifically with him Really bad service! read more

City Home - Felipe Ospina Colombian benefactor one month take deliver I do not recommend that you go to buy specifically Nothing with him. - Furniture Stores Near Me - North Miami Beach, Florida

I was not happy with my sales person who convinced me to get the warranty. "Money back guarantee if you do not use the warranty". Its false advertising.... you don't get your money back but instead you get a gift certificate to use in the store. read more

I'm very satisfied and happy with my order, always maintaining good quality in their products and a had a good experience with my deliveries. read more

Wonderful selection and high quality furniture. Shopped online first to know what I was looking for - then went in store to see it in person. Helpful and friendly - their customer care team will help you with anything that you can't find online or in store. read more

I wish I'd read the reviews on here before using this business. I'm not reviewing this store in particular but City Furniture generally. My first (and only) purchase was a reclining couch. It stopped reclining. I had to wait 3 weeks for a technician to come out who advised it needed a new part which would be Fed-Exed to me at which time I should make another appointment for him to come and install it. I called after 3 weeks of nothing to be told it would take 6-8 weeks for the part to arrive and since City Furniture doesn't have the manpower to follow up with its customers, I should keep calling to see when it has arrived. Worst customer service ever and I will not buy from them again. read more

I would had give a 5 stars if the delivery was not a disaster! The buying experience was great but the delivery team was a disaster. They send an email the day before saying they where coming between 12:30 pm and 3:30pm. One of the guys called my wife at 11am saying that he was already here and they need to drop off everything other wise they would charge $100 for taking things back to the shop. Since my wife was not there they left all my furniture OUTSIDE (when it was about to rain) my house for my wife to push it in. My wife now has back pains and bruces on her arms. The sales personal said they would deliver inside the door of my house. This is un aceptable I live in a one floor single family home not a condo or stairs! and they say no returns! Awful experience. Not what I expected from a company like this. read more

City Home - Dropping off way before the agreed upon time when no one is home and leaving it OUTSIDE! - Furniture Stores Near Me - North Miami Beach, Florida

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I wasn't exactly a fan of this store at first. I was looking for furniture that was more modern, and much of what they were displaying at the front of their store when I first entered the place were larger, overdone and gaudy pieces of furniture that my grandma may have owned. Also, I wasn't a fan of the fact that as soon as I walked in the door, I was met by a salesman who followed me around, explaining that I was free to explore on my own, but that an escort from the sales staff had to be within sight. Not sure why, but to be honest, it was a bit of a pain and I hated having someone breathing down my neck as I browsed around. That being said, I did warm up to this place and to the salesman. I liked one of their bedroom sets, but didn't want the low, wide dresser they were offering as part of the set and I wanted to get a second night stand and a few other things. The salesman worked all that out for me and quoted a price I was happy with. When picking out a mattress, I felt he was honest with me, and he didn't try and push me into the higher end mattresses, instead showing me one that was priced reasonably, but also good quality. When I remarked that I liked the artwork and the bedding that was in the display with the furniture that I bought, he simply remarked "Yeah, I can sell you that, and we have it available, but I'd feel bad in doing that knowing you can go to Target or Bed, Bath and Beyond and do much better on price". Anyway, I felt he treated me right, so this is an instance where, besides liking some of their furniture, a good salesman made the difference and because of his honesty and sincerity, he won my business that day. read more

Would never buy from them again! The sales persons that work here are only considered when they are making the deal happen. Once you sign the deal you can forget the customer service. Emails are never returned, u have to email them 15 times just to get a response. Then when you ask why no response, the answer is they were busy. If you can read an email, you can reply back, " i will follow up on the issues and I will be in contact" but no, courtesy in unheard of and being mean is just easier with no empathy. I promise you, I would never ever order from city furniture again. Forget about the managers, they are just as worst... My next order will be with Wayfair.. I should have listened to the comments in hear. But I got so hyped by the Instagram. These reviews on yelp are real. I really think In this time and era, people just don't care for customer service. It's a shame because they don't have too.. because as I leave another customer will come in. No more brick and mortar for me. read more

Una falta de respeto total y abuso al cliente ,llevo más de 2 meses esperando un reemplazo y arreglo del sofá que compre ahí hace menos de un año ,prácticamente nuevo ,unbelievable terrible service and bad experience I'm so stress about that,Cada ves que llemo paso más de 2 horas en línea y nadie responde el teléfono . read more

City Home - Waiting time to talk to Costomer service - Furniture Stores Near Me - North Miami Beach, Florida

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Update- paid $50 ( cash only) for the warranty inspection and was told another $60 will be due for delivery ... Than you have 7 DAY ONLY to redeem / exchange your warranty. It's seems unreal that they stay in business ... 1st original review ..... This place is amazing .. Sell you lies without blinking. Warranty is BS, quality is not even average and dealing with customer service is insulting to say the least. Bought a memory foam mattress that literally broken into pieces, called in and was told they charge to come inspect the mattress and to top it if it needs replacement they charge to bring it more $$. Been waiting for a call back for a week now for someone to set the appointment to come out and this is no way to treat your customer ... I would expect much more from a company like this but I guess they don't even respect themselves. read more