Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

I'm a decorator and they did a great job for Client of mind. They were fast accurate, and…read moreaffordable would use them again and definitely would recommend them again. Karen @ Open Door Design

He new want I wanted even though I did a very poor Job articulating it. Heath was very knowledgeableread more

Ray Johnson carries the highest quality products as we can attest to after using our gas-driven…read morefireplace logs since 1987! The fireplace looks as great today as the day it was installed. Ray also provides exceptional customer service, and in my opinion, he is the most knowledgeable & trustworthy person in Hampton Roads for gas-driven products. You can call Ray Johnson with confidence, and we are lucky to have had him serving Hampton Roads for so many decades. Mark Broughton

Good value B grade building supplies. Bought a front door for my house. Saved several hundreds of…read moredollars. Is it perfect? no but the cost savings and usability are. No refunds.

What a great experience!!! One word: Fantastic!!! Pete Hernandez is, knowledgeable, friendly,…read moreand professional. My shed turned out great, I will definitely tell my friends. Love it!!! Thanks Pete.

Received an antique Gone With the Wind lamp that was stored in a garage for over a decade. Required…read morereplacement of electrical components and a deep clean. And they did an amazing job. While in the shop they also have an amazing collection of lighting needs for sale. Highly recommend and will be going back.

I visited Cody's looking to replace a dining room light fixture recently. Wayne and his father…read morespent a lot of time giving me suggestions on fixture replacements. In the past, Cody's has taken light parts and created beautiful lamps and light fixtures for me. The staff always has a wonderful solution to meet my needs. Check out Cody's in the Phoebus section of Hampton.

We have not used Superior, so this review is based solely on first impression of their showroom and…read morestaff for countertops. We stopped in late last Saturday morning on the recommendation of our cabinet maker. I was very disappointed that, although the sign on the door clearly states that anyone entering must be wearing a mask, the red-headed woman that initially helped us didn't wear one at all, and the second woman who assisted us with a product quote kept hers under her nose the whole time. The second woman escorted us around the showroom to help us find a match for something we already liked. She priced out a Hanstone countertop with 2 separate measurements (with and without a separate breakfast bar) and the estimates were $2600 more than one we got from ProSource for the exact same material and the quote for turnaround time was 2 weeks longer. While we appreciated the very quick estimate (we did have to wait a few days for ProSource), it was really not worth the trip out to Portsmouth for us. They also don't carry anything other than stainless sinks, which was unfortunate. Given their inability to adhere to their own protocols and their exorbitant pricing, we will not be patronizing Superior Marble & Stone.

We ordered this absolute black granite slab as a hearth piece for our fireplace from superior…read moremarble and stone. They cut it down to size and put a half bullnose on the 3 exposed edges. Looks perfect in our space and was exactly what we were looking for.

Top notch selection of just about any hardwood you could want - and if, by chance, they don't have…read moreit, they'll find it. Professional, courteous, and knowledgeable staff. Love this place!

Customer service is top notch, the employees have a very thorough knowledge and are amendable to…read morecustomer requests if it is possible. Prices are good and the selection is great. If they don't have what you want they can get it for you

Update from my last review ph so...so long ago…read more.. Bobby and I have been communicating via text and phone for many months, I moved from NY. We went in to contract sometime last October on our townhouse at Dragas properties in Virginia Beach. Bobby came in to do the measurements about a month ago, told me it would be about 4 wks, it was just about the estimated time for install. Came with all kinds of samples based on the different products I was interested in. Showed me the difference and helped me save some $$. Today was the day!!! They are here! Bobby came in with Matt, his helper to install. He had said the shutters may not be here today with the other blinds but he would install what he had...and to my SURPRISE the shutters came in! YAH!!! They look so great! Price was not to be beat! Bobby and Matt are the ultimate professionals. Meticulously and expertly installed every windows. Kept his word on timeline and they both did a fabulous job! Bobby noticed some issues and made immediate fixes. I think I rated a restaurant 5 star once in my years of reviewing businesses, which otherwise I would never do. I am making an exception here because I am truly happy with the entire process. My nephews are both Marines. Bobby is a veteran so I am very happy to be able to do a tiny bit to support our veterans. I really hope you YELPERS out there looking to do your window treatments go with Cornerstone! You will be a very happy home owner and customer. Update: It's been a couple of weeks to get this updated...sorry Bobby. As mentioned in the last review, there were a few pieces that were bent during shipment. The replacements came in, Bobby came over and fixed up everything with a smile. Very happy with the follow up and the follow through. He is super professional and friendly. Such a great experience. Thanks so much Bobby! Hope you tried the "gravy" recipe.

I used them a long time ago. Can't believe I forgot to review! My shades still look AMAZING. Love…read moremy plantation shutters. He was really nice. Very quick and efficient. I got them around COVID times and still love them. Great price too!! I recommend cornerstone